assigned to field in servicenow

Vancouver Now Platform Administration

Constrain the assigned to field by role, table of contents.

• How the Now Platform works
• Activate a plugin on a personal developer instance
• Request a plugin
• List of plugins (Vancouver)
• Find components installed with an application
• Add a system property
• Create a system properties module
• Handle HTTP 500 errors
• Query join and complexity size limits
• NTLM authentication
• Proxy servers for SOAP clients
• Bypass the proxy server
• Expand technology services while reducing costs blueprint
• Deliver extraordinary employee experiences, resiliency and productivity blueprint
• Increase change throughput with devops tooling integrations blueprint
• Reduce incidents and keep services flowing with AI based automation blueprint
• Ensure technology teams meet compliance and performance standards blueprint
• Operationalize workforce effectiveness and processes blueprint
• Install applications for an adoption blueprint
• Explore the product home page
• Admin Center roles
• Subscription Management overview
• Configure the color-code threshold
• Subscription Management roles
• Domain separation and Subscription Management
• Analytics and Reporting Solutions for Subscription Management
• Types of subscriptions
• Subscription form
• Why a subscription might not appear in the list
• Monitor Capacity subscription calculations to stay in compliance
• View subscription history reports
• View subscription roles
• View subscription applications and plugins
• View a subscription's users
• View user subscription history
• Allocate a group to a subscription
• Remove a group from a subscription
• Grandfathered and exempted tables
• Map a grandfathered table to a subscription
• Map your custom applications
• Map your custom tables
• Remove individual user access to a custom table by role or group
• Remove access to a custom table for large numbers of users
• View App Engine V2 subscription compliance
• Managing your subscription compliance
• Viewing product subscription details in Subscription Management
• Viewing all product subscriptions in Subscription Management
• Addressing issues in Subscription Management
• Discovering insights in Subscription Management
• Monitoring Now Assist usage
• Install Subscription Management v2
• Create a Subscription Management administrator
• Configure the subscription allocation status in Subscription Management
• Allocate subscriptions in Subscription Management
• Remove a group from a product subscription in Subscription Management
• Map a custom application to a product subscription in Subscription Management
• Map custom tables to a product subscription in Subscription Management
• Monitor capacity subscription calculations to stay in compliance in Subscription Management
• Types of subscriptions in Subscription Management
• User sets and groups in Subscription Management
• Components installed with Subscription Management
• User preferences
• Security jump start - ACL rules
• Create a user
• Deactivate the validation script when creating a user with a nonstandard email address
• User self-registration
• Add a new company
• Add a department
• Create a user group
• Add a user to a group
• Remove a user from a group
• Configure the group type for assignment groups
• Hide groups
• Special administrative roles
• Read-only role
• Application specific roles
• Create a role
• Add a role to an existing role
• Assign a role to a group
• Assign a role to a user
• Audit user roles
• Define role delegators and delegate roles
• Prevent a role from being delegated
• Modify user administration system properties
• Impersonate a user
• Managing user sessions
• Non-interactive sessions
• Application Usage Overview dashboard
• ServiceNow Store Usage Overview dashboard
• Application Usage Overview reports
• Implementing Normalization Data Services using guided setup
• Normalized Company Names table
• Normalized Mappings table
• Normalization Properties
• Change a normalized company name
• Table extension and classes
• The tables module
• Generate a schema map
• View the schema map
• Roll back patch upgrades or plugin activations
• Use the Deleted Records module to restore a deleted record
• Use the Delete Recovery module to restore a deleted record
• Use the Script Execution History module to roll back a Scripts-Background execution
• Define a dictionary override
• Dictionary entry form
• Dictionary attributes
• Modify the Glide durations format
• Global default fields
• Delete a custom table
• Delete all records from a table
• Create a table index
• Reference default many-to-many relationships
• Important Task table fields
• Journal fields
• Reminder table
• Task table modifications
• Create a task
• Tasks workflow
• Tools for completing tasks
• Assignment rules module
• Data lookup rules
• Precedence between data lookup, assignment, and business rules
• Workflow assignments
• Baseline assignment rules example
• Create an assignment rule
• Create an assignment data lookup rule
• Create a planned task
• Create a baseline
• Measure time and effort
• Important planned task table fields
• Planned task scripts
• Planned task hierarchy
• Configure rollup for planned task fields
• Request many to many task relations
• Plugin manifest
• Define a relationship type
• Define a task relationship allowed from the task relationship type record
• Modify the displayed field
• Mark as Solution button
• Define task relationships with UI actions
• Activate Time Card Management
• Create a time sheet policy
• Set a time sheet policy as default policy
• Assign a time sheet policy to a user
• Create a rate type
• Create time cards and log time through Time Sheet Portal
• Submit time sheet through Time Sheet Portal
• Log time and submit time sheets of your resources
• Create a time sheet
• Submit a time sheet
• Approve or reject a time sheet
• Copy time cards from a previous time sheet
• Auto-generate time cards
• Submit a time card
• Approve or reject a time card
• Record time worked
• Manage costs
• Domain separation and Time Card
• Create a database view
• Add a table to the database view
• Example left join in creating a database view
• Specify a field to return
• Relabel a column
• Specify the number of records to return
• Test the database view
• Create a function field to perform a database function
• Display function results in a database view
• Use disjunctions in complex queries
• Database views in the base system
• Unique record identifier (sys_id)
• Create an archive rule
• Create a destroy rule
• Archive rule and destroy rule properties
• Manage archived data
• Stop an active archive rule
• Data archive table size limits
• Data migration process for archiving table data from non-reference fields to reference fields
• Export limits
• Form export
• Determining which list fields are exported
• Use a URL query to filter a list result
• Query parameters for display value and header
• Export Set fields for display value and header
• System properties for display value and header
• Field types affected by export controls
• Default values for column headers and column values
• Exporting currency fields to Excel
• Call URL export programmatically
• Break up a large export
• Enable export debug logging
• Import an XML file
• Create a clone target
• Exclude a table from cloning
• Data preservation on cloning target instances
• Clone profiles for clone requests in Core UI
• Cancel a clone
• Schedule cloning
• Modify cloning schedules
• View clone status
• View clone history
• Roll back a clone
• Post-clone cleanup scripts
• Request a clone in Clone Admin Console
• Activate database rotation
• Activate table cleanup
• Table cleaner properties
• Mark records for deletion
• Preview affected records for deletion
• Schedule or execute a job to delete records
• Rollback a delete job
• Mark records for updating
• Schedule or execute a job to update records
• Rollback an update job
• Domain separation and Data Management
• Using the form designer
• Configuring the form layout
• Administering form personalization
• Administering form annotations
• Configure attachment system properties
• Disable attachments on a table
• Index attachments on a table
• Hide the attachment [view] link
• Configure attachment icons
• Create a UI macro for a formatter
• Create a formatter and add it to a form
• Activity formatter
• Process flow formatter
• Parent breadcrumbs formatter
• Approval summarizer formatter
• Override a formatter with macros
• Limit the number of activity stream entries
• Create a template using the Template form
• Create templates for related task records
• Create a template by saving a form
• Create records based on a template
• Create a module for a template
• Template bar
• Toggle the template bar
• Scripted templates
• Create a UI action
• Override a UI action for an extended table
• UI policies
• Advanced form configuration
• Choice list security
• Values to associate with choice labels for scripting
• Integer values for default choice lists
• Configure state field choice values
• View choice list definitions
• Add the condition count to a condition field
• Update a conditions field to use condition builder v2
• Database field type
• Dictionary entry data types
• Document ID field
• Function field
• Geo point field type
• Configure TinyMCE to allow deprecated tags
• Configure TinyMCE to allow JavaScript in URLs
• Formatting icons for the HTML field editors
• Extended functions
• Table functions in TinyMCE
• Customize TinyMCE attributes
• Highlight text in TinyMCE
• Insert a line break in the HTML editor
• Add a table to the HTML field
• Embed images in HTML fields
• Link to a website in HTML fields
• Embed videos in HTML fields
• Define video file types for HTML fields
• Disable user access to the image library
• Paste content into the HTML editor
• Image field type
• IP address field type
• Restrict the CODE tag in journal fields
• Validate HTML in journal fields
• Journal field display limits
• Enable the text field character counter
• Name-value pairs field type
• Target threshold colors attribute
• Territories assigned
• Dependent fields
• E.164 phone number field configuration
• Configure a territory phone display rule
• Enable dynamic creation for reference fields
• Configure cascade delete rules
• Define the reference key
• Display a reference field as a choice list
• Select a field as the table display value
• Tree picker lookup
• Reference field icon
• Configure the related incidents icon
• Configure the show workflow icon
• Constrain the assignment group field
• The INSTANCEOF operator in reference qualifiers
• Auto-complete for reference fields
• Recent selections
• Configure suggested text for string fields
• Configure suggested text for journal fields
• Supported wiki tags
• Create a Wikitext field
• Extend the functionality of a Wikitext field
• Make a field mandatory
• Change the field label or hint
• Delete a field from a table
• Hide email addresses in a watch list
• Configure order buttons on the watch list slushbucket
• Highlight list fields
• Modify string field length
• Specify a default field value
• Make a field dependent
• Require unique values for a field
• Define field styles
• Add auto-numbering records in a table
• Configure left padding of a system number in a table
• Prevent numbering gaps
• Enforcing unique numbering
• Installed with field normalization
• Enable a field type for normalization or transformation
• Create a raw field
• Run a single data job
• Run multiple data jobs
• Rollback a data job
• Create the normalization record
• Create a normal value
• Create aliases
• Apply aliases
• Create rules
• Coalesce records on a normal value
• Transform a field
• Create a transform definition
• Create a transform variable for a transform definition
• Create a script for a transform definition
• Create a transform category
• Pattern matching
• Domain separation and Field Normalization
• Installed with data policy
• Data policy fields
• Convert a UI policy to a data policy
• Convert a data policy to a UI policy
• Data policy debugging
• Create custom data lookups
• Configure the list layout
• Configure list calculations
• Omit record count in a list
• Configure list controls
• Advanced list control with scripts
• Controlling the sort sequence used to display lists
• Configure list editor properties
• Configure list control settings for the list editor
• Example - Restrict a table
• Example - Restrict a field
• Example - Restrict a field with a script
• Example - Restrict a field with a condition
• User preferences for list editing
• Enable or disable personal lists
• Control which roles can personalize lists
• Manage personal lists
• Administer detail rows
• Suppress filters and breadcrumbs with list controls
• Use script includes to suppress filters and breadcrumbs
• Increase the allowed number of breadcrumb entries
• Use list controls in hierarchical lists
• Activate context ranking
• Create a ranking definition
• Apply a new sort order to a list
• Rank stories in a related list
• Action script for list context menus
• Dynamic actions script for list context menus
• onShow script for list context menus
• Predictive Intelligence for Contextual Search
• Features of Search administration
• Schedule the Build Search Suggestions script
• Test regular expression patterns in Search Suggestion Exclusion List entries
• Schedule suggestion pruning
• Setting historical limitations for generating suggestions
• Search Suggestions tables
• Use the GraphQL REST API to view suggestions created from external user searches
• Domain separation and Search Suggestions
• Search Suggestions roles
• Search signal tables
• Features of Zing text indexing and search engine
• List search finds records from the current table
• Boolean operators allow conditional search results
• Quotation marks allow exact phrase searches
• Wildcard characters allow searching for patterns and variations
• Enable or disable the Zing junk filter
• Global search displays a page of matching results
• Default display fields for global search tables
• Search settings filter and group global search results by table
• Global search displays exact matching records
• Global search displays your most recent search queries and results in Next Experience UI
• Configure parallel processing of search groups
• Revert to the legacy global search UI
• Set the preview limit for global or workspace search in Next Experience UI
• Hide per-table search result counts in Next Experience UI
• Add a workspace application to the Unified Navigation search context menu
• Update a type-ahead suggestion
• Configure "Did you mean?" suggestions
• Zing generates search results in four phases
• Zing filters search results with access controls
• Score search terms by inverse document frequency (IDF)
• Set the relative weight of a field
• Zing indexes punctuation as part of some words
• Zing indexes some HTML elements
• Configure a table for indexing and searching
• Configure a text index group to search across multiple tables
• Zing index and search dictionary attributes
• Reindex a table without impacting text search results
• Regenerate the text index for a single record
• Remove an index
• Remove an index for a specific field
• Remove the text index for a child table
• Change the query mode of an indexed table
• Text indexing statistics and status
• Configure tables to use the Japanese tokenizer
• Configure a global stop word
• Configure a table-specific stop word
• Enable automatic stop words for a table
• Disable a stop word in Zing
• Zing matches derived words with stemming
• Enable search synonyms
• Create synonym dictionaries
• Select synonym dictionaries for a table
• Disable synonyms for a table
• Debug synonym searches
• Enable and disable Search Suggestions in Zing
• Set the maximum number of suggestions Zing displays
• Exploring AI Search
• Assign roles to AI Search administrators and users
• Create an indexed source
• Indexed source retention policies and filter conditions
• Indexed source attributes
• Field settings
• Perform a full table index or reindex for a single indexed source
• Perform a full table index or reindex for multiple indexed sources
• Create a search source
• Preview matching records for a search source
• Create a search profile
• Link a search source to a search profile
• Publish a search profile
• Create a synonym dictionary linked to a search profile
• Create synonyms
• Clone a synonym dictionary
• Link a synonym dictionary to a search profile
• Unlink a synonym dictionary from a search profile
• Delete a synonym dictionary
• Create a stop word dictionary linked to a search profile
• Create stop words
• Clone a stop word dictionary
• Link a stop word dictionary to a search profile
• Unlink a stop word dictionary from a search profile
• Delete a stop word dictionary
• Modify settings for a typo handling dictionary
• Exclude a term from a typo handling dictionary
• Default Genius Result configurations
• Activate People Genius Results
• Link a Genius Result configuration to a search profile
• Set the evaluation order for Genius Result configurations in a search profile
• Create a Genius Result configuration
• Link an NLU model and intents to a Genius Result configuration
• Create a result improvement rule
• Boost search results using a result improvement rule
• Block search results and Genius Results using a result improvement rule
• Promote search results using a result improvement rule
• Create a search application configuration for AI Search
• Display search result counts on the results page for a search application
• Group attachment search results with their parent results
• Create a facet in an AI Search application configuration
• Configure navigation tabs in an AI Search application configuration
• Specify whether facet filters persist across navigation tabs
• Auto-complete suggestions in AI Search applications
• Using search scripted post-processors in AI Search application configurations
• Search result sort options in AI Search application configurations
• Enabling and configuring AI Search in Now Platform applications
• Create a custom search matcher for global search
• Enable automatic domain updates for a referenced table
• Request the External Content for AI Search plugin
• Create an external content schema table
• Defining access permissions for external documents
• Mapping external users and groups to Now Platform users
• Components installed with External Content for AI Search
• Configure AI Search Assist for a record producer
• AI Search Assist admin role
• AI Search Assist properties
• Domain separation and AI Search Assist
• Using AI Search
• Lemma and Unicode normalization
• Internationalization support for AI Search
• Machine learning relevancy in AI Search
• Content security in AI Search
• Encrypted fields in AI Search
• View AI Search ingestion log messages
• View all AI Search log messages
• Review ingestion history for an indexed source
• Enable session debugging for AI Search
• Diagnose search result access issues using the Search Preview UI
• Debug search source and content security filters
• Debug external content security filters for a Now Platform user
• Review record counts for indexed sources
• Search query parameter evaluation framework
• Plugins installed with AI Search
• Components installed with AI Search
• AI Search roles
• External Content for AI Search roles
• AI Search system properties
• Now Platform tables excluded from AI Search indexing
• Variable types supported by AI Search indexing
• AI Search index fields
• AI Search Country To Search Language form
• AI Search External Search User Mapping Table Data Source Relationship form
• AI Search Genius Result Configuration form
• AI Search Genius Result Configuration NLU Model Mapping form
• AI Search Results Improvement Rule form
• Child Table form
• Custom Matcher form
• Dictionary and AI Search Dictionary forms
• Dictionary Term form
• Field Setting form
• Indexed Source form
• Indexed Source Attribute form
• Indexed Source History form
• Navigation Tab form
• Record Producer Configuration form
• Rule - Action Mapping form
• Search Application Configuration form
• Search Profile form
• Search Profile - Dictionary Mapping form
• Search Profile - Genius Result Mapping form
• Search Profile - Search Source Mapping form
• Search Scripted Post-processors form
• Search Source form
• Sort Option form
• Suggestion Reader Group form
• Activate the Platform Analytics Solution for Advanced AI Search Management Tools
• AI Search Profile dashboard
• AI Search dashboard
• Create a cross-scope access privilege for the AI Search dashboards
• Customize the banner logo for the AI Search Analytics dashboard
• Configure Service Portal to send analytics data
• Search Preview UI for AI Search
• Advanced AI Search Management Tools reference
• Install AI Search for Next Experience
• Verify that your instance meets the prerequisites for AI Search for Next Experience
• Migrate Zing search application configurations to AI Search
• Enable AI Search for Next Experience
• Add a new Unified Navigation workspace search configuration to AI Search for Next Experience
• Revert to Zing as the Unified Navigation search engine
• Repair AI Search for Next Experience after activating a new Now Platform language
• Enable search-based auto-complete suggestions in AI Search for Next Experience
• Using AI Search for Next Experience
• AI Search for Next Experience reference
• Install Now Assist in AI Search
• Now Assist Q&A Genius Results
• Enable Now Assist Q&A Genius Results in global search
• Define a query filter for Now Assist Q&A Genius Results
• Change the minimum search term count for Now Assist Q&A Genius Results
• Specify which search results Now Assist Q&A Genius Results can send to the Now LLM
• Caching for Now Assist Q&A Genius Results
• Semantic search in AI Search
• Now Assist in AI Search reference
• Components installed with Contextual Search
• Contextual search concepts
• Contextual search components diagram
• Contextual search properties
• Define a search context
• Configure table for a contextual search
• Create a filter configuration using mapping
• Create a filter configuration using scripts
• Configure search resource context properties
• Set a search context as default
• Set the default source for search context
• View a searcher
• Show the related search box in a form
• Add multiple search fields for contextual search
• Add additional resources to the source selector of a form
• Edit search resource display field record
• Specify fields for the Cxs_popup view
• Modify or disable search actions available for contextual search
• Enable viewing of search results for the current and another selected user
• Define contextual search for record producer
• Provide knowledge in incident email notification
• Edit an email notification for the search results
• Specify field for attached Knowledge article links
• Run a report on contextual search usage
• Domain separation and Contextual Search
• Contextual Search roles
• Intelligent Search for CMDB
• Personalize the system date format
• Personalize the system time format
• Configure the date picker for the list editor
• Time worked
• Display resolve time as a duration
• Export date and time formats
• Default schedules
• Create a holiday schedule for multiple regions
• Parent and child schedules
• Schedule fields
• Schedule entry fields
• Schedule for the fifth instance of a week date
• Repeat a monthly schedule
• Invoke the Schedule page and view a calendar
• Schedule calendar
• Domain support and schedules
• Automate generation and distribution of a report
• Automatically generate something from a template
• Automatically run a script of your choosing
• Special cases in job schedules
• View a schedule item
• Event registry
• Register an event
• Escalation intervals and pause conditions
• Create a business calendar
• Create a business calendar group
• Define business calendar entries
• Define business calendar filtering options
• Pair business calendars with packages
• Activate Fiscal Calendar plugin
• Generate a fiscal calendar
• View, modify, and validate fiscal periods
• Set a system time zone
• Change the time zone choice list
• Change a time zone in a scheduled report
• Change a time zone in a scheduled data import
• Define a relative duration
• Use a relative duration
• Create schedule entries in the Schedule calendar
• Metric definitions
• Time configuration SLAs
• Time worked fields
• Create a timeline page
• Customize the timeline page span style
• Timeline sub item
• Display a metric as a timeline
• Make a timeline visible to a selected user
• Range calculator scripts
• Changes in perspective
• Managing spans
• Components installed with Client Transaction Timings
• Timing values
• Locale settings
• Session and reference currency
• Single-currency mode
• Price fields
• Default currency values in forms
• Default currency values in reports
• Default currency values in lists
• Default currency values in import and export
• Default currency values in scripts
• Understanding FX Currency values in forms
• Understanding how FX Currency field conversions work
• Understanding FX Currency values in lists and reports
• FX Currency values in import and export
• Control default currency field configuration and use in an instance
• Change default currency decimal places
• Configure default currency fields in audit records
• Configure the currency optimizer
• Schedule the rate update job
• Use your own currency-conversion rates
• Add conversion rates using a custom rate table
• Configuring FX Currency global settings
• Add an FX Currency field to a table
• Identify the FX Currency field and its display parameters
• Set the reference currency
• Specify the rate table and date source for currency conversions
• Select the rate and target table fields used for filtering
• Updating the Currency Instance record
• Life cycle of records containing FX Currency fields
• Dot-walkable Currency Instance fields
• Supported artifacts in Localization Framework
• Localization Framework support for catalog builder in Service Catalog
• Virtual Agent Designer integration with Localization Framework
• Localization Framework support for Natural Language Understanding models
• Localization Framework support for Surveys
• Localization Framework support for Knowledge Base
• Localization Framework support for email notifications
• Localization Framework support for HR Service Delivery
• Localization Framework Roles
• Workflows in the Localization Framework
• Activate Localization Framework
• Components installed with Localization Framework
• Create and configure a custom artifact
• Create a processor script
• Processor script functions
• Create a UI action for the custom artifact
• Read script helper functions for LFDocumentContentBuilder
• Create a custom email subflow
• RWS Translation Management System spoke
• Configure RWS TMS in the Localization Framework
• XTM Translation Management System spoke
• Configure XTM TMS in the Localization Framework
• Integrate with a translation management system
• Create a custom translation management system
• Configure the Localization Framework preferences
• Request translations for Service Catalog items
• Request adhoc translation for Service Catalog items
• Create a localization project
• Add a localization request item to a project
• Fulfill a localization task
• Approve a localization task
• Localization Insights dashboard
• Request translations from Insights Dashboard
• Translation modes
• States of localization projects and tasks
• Error messages in the Localization Framework
• Define locales
• Activate a language
• Set the default language for an instance
• Set a fallback language
• Configure a language as reading from right to left
• Ensure that translated choices appear for applications added by plugins
• Map languages and regions with the language selector widget
• User specific language
• Languages table
• Translated Name / Field table
• Message table
• Field Label table
• Choices table
• Translated text table
• Debug translations
• Localize price fields
• Set up locations
• System localization properties
• List non-translated items
• Create a new choice record
• Create a new language record
• Translate a client script message
• Translate a field label
• Translate a field value for the Classic Environment
• Translating text fields
• Translate a related list name
• Import a translation from an Excel spreadsheet
• Translate to an unsupported language
• Translating the knowledge base
• Translating Service Catalog cart labels
• Activate Dynamic Translation
• Dynamic Translation properties
• DynamicTranslation API
• Create a credential for the MicrosoftTranslation alias
• Create a connection for the MicrosoftTranslation alias
• Activate the Microsoft translator configuration
• Create a credential for the IBMTranslation alias
• Create a connection for the IBMTranslation alias
• Activate the IBM translator configuration
• Create a Java KeyStore certificate
• Attach a Java KeyStore certificate to Google Cloud Translator Service spoke
• Create a JWT signing key for Google Cloud Translator Service spoke
• Create a JWT provider for Google Cloud Translator Service spoke
• Configure the credential for the GoogleTranslation alias
• Configure the connection attributes for the GoogleTranslation alias
• Access Dynamic Translation spoke actions from the Flow Designer
• Actions in Dynamic Translation spoke
• Language Detection spoke
• Create a translator configuration
• Create a language code mapping
• Migrate to version v3 of a translator configuration
• Limitations in Dynamic Translation
• Enable dynamic translation for a field
• Error messages in Dynamic Translation
• Translate a knowledge article from a translation task
• Dynamic Translation for Agent Chat overview
• Request for domain separation in Dynamic Translation
• Set up Google Maps API
• Activate a supported Microsoft SCCM plugin
• SCCM data import process and source tables
• Configure the SCCM integration and schedule an import
• Activate SCCM Asset Intelligence scheduled imports
• Upgrade the SCCM integration version
• Migrate the Verizon eBonding Integration to a Production System
• Legacy Import set data for Altiris
• Legacy: Web services import set tables for Altiris
• Computer Telephony Integration
• Integrating ServiceNow with your Intranet
• Direct JDBC Probe
• JDBC Probes via Data Source
• Select * JDBC Probe short cut
• Using the Work Element
• Build a search provider for your instance
• Syslog probe
• Managing integration sessions
• Domain separation in third-party application and data source integration
• System mailboxes
• Enable basic email
• Enable using your own SMTP server
• Enable using your own POP3 server
• Enable using your own SMTP and POP3 servers
• Activate the OAuth email authentication plugin
• Enable OAuth 2.0 for email
• Set email address filters
• Create a system address filter
• Activate S/MIME Email
• Import an S/MIME key pair
• Upload a CA certificate
• Upload an email certificate
• Enable S/MIME
• Create an email account
• Create email account groups
• Enable email account group processing
• Monitor email account groups
• Create an email reader job
• Outbound mail configuration
• Inbound mail configuration
• Email image filtering properties
• Email digest properties
• Advanced email properties
• Message body size limit properties
• Attachment limit properties
• Activate email filters
• Create an email filter
• Activate Email Service
• Grant access to the Email API
• Create notification categories
• Convert legacy email notifications to rich HTML
• Control visibility to email records generated by notifications
• Advanced conditions for email notifications
• Edit HTML content in an email notification
• Document attachments on an email notification
• Line breaks in email notifications and rich HTML
• Preview email notifications
• Time zone for email notifications
• Specify alternative outbound email addresses for notifications
• Specify an outbound email address for a particular language
• Notification variables
• Enable links to records
• Change the link text
• Link to related records
• Content page links in email notifications
• Email unsubscribe
• JavaScript in emails
• Mail script API
• Example scripting for email notifications
• Useful attachment scripts
• Baseline email notifications
• Notification example: notify an assignment group of updates to Priority 1 Incidents
• Notification example: notify task assignees
• Create an email template
• Apply a template to an email notification
• Convert an email template to rich HTML
• Add blank lines in an email template
• Map date fields to iCalendar variables
• Create iCalendar invitations for custom tables
• Create an email layout
• Activate the Email Retention plugin
• Archive email manually
• Create a custom watermark prefix for email notifications
• Omit an email notification watermark
• Hide email watermarks globally
• Create or modify email digest intervals
• Configure email digests
• Enable email digest in Next Experience
• Enable an email digest in Core UI
• Activate Glide Notification Translation
• Activate Translated Email Retention
• Enable static translation
• Request a translation for an email notification, template or layout
• Enable dynamic translation
• Configure the note banner for translated emails
• Enable dynamic translation for email notifications
• Domain separation and Notifications
• Email diagnostics
• System email log and mailboxes
• Message logs for individual emails
• Push notification system
• Activate push notifications
• Installed with push notifications
• Push notification properties
• Create a push message
• Create a notification using a push message
• Add a push notification to the Push Default Registrations table
• Upload a push certificate to your instance
• Create a push application record for your custom app
• Create push message content
• Create a push message attribute definition
• Create an attribute value or action for a push message
• Create a push action
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• Release version :  Vancouver Utah Tokyo San Diego
• Updated Aug 3, 2023
• 1 minute read
• Platform Field Administration

This example shows how to use JavaScript and a business rule to restrict the incident Assigned to field choices to only the users with the itil_admin role.

Before you begin

About this task

You can also change itil_admin to any other role on a reference field that refers to the User [sys_user] table.

• Open an incident.
• In the upper-left corner of the screen, click the form context menu, and then select Configure > Dictionary .
• In the Reference qual field, enter javascript:"sys_idIN"+getRoledUsers("itil_admin").join(",") .
• Save the record.
• To see the base system business rule that this JavaScript code calls, navigate to System Definition > Business Rules .
• Open getRoledUsers . The business rule uses the following JavaScript code. // Return an array of sys_ids of the users that have at least one role // optional parameters allow the exclusion (NOT IN) of some roles or // look for specific roles (IN) // // optional: queryCondition - 'IN' or 'NOT IN' // optional: roleList - a comma separated list of role names // function getRoledUsers(queryCondition, roleList) { var roleListIds; if (queryCondition && roleList) { roleListIds = getRoleListIds(roleList); } var users = {}; var now_GR = new GlideRecord('sys_user_has_role'); if (roleListIds) { now_GR.addQuery('role', queryCondition, roleListIds); } now_GR.query(); while (now_GR.next()) { users[now_GR.user.toString()] = true; } var ids = []; for (var id in users) ids.push(id); return ids; } // get sys_id's for the named roles function getRoleListIds(roleList) { var ids = []; var now_GR = new GlideRecord('sys_user_role'); now_GR.addQuery('name','IN',roleList); now_GR.query(); while (now_GR.next()) { ids.push(now_GR.sys_id.toString()); } return ids; }

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