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The 5 Best Business VoIP Providers in 2023

5 out of 5 stars

Data as of post date. Offers and availability may vary by location and are subject to change. *With annual billing **With contract

Courtenay Stevens

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With business VoIP services, you don't have to worry about limited numbers of physical phone lines.  VoIP services offer tons of perks that small business owners love . Some of these include being able to place VoIP calls from your desktop or cell phone using your VoIP phone number. What is especially great about it, is that when you call, your business phone number will show up on caller ID instead of your cell number or whatever you are using to make that call. This goes for incoming calls as well. They will dial the VoIP number and you can answer on whichever phone you want to use.

Bottom line: We searched through the market for the top services and found the 13 best VoIP providers out there—with RingCentral at the top offering price matching and a wide feature range at a low cost.  Ooma is also great for remote workers because of its ease of use and phone system flexibility.

For a full-service business phone solution that also provides reliable services for your growing business, RingCentral is a great option.

  • RingCentral : Best full-service VoIP provider
  • Ooma : Best VoIP service for remote work
  • Nextiva : Best VoIP provider for midsize business
  • 8x8 : Best budget buy
  • Vonage : Best small business VoIP provider

Which VoIP should I use? Compare best providers

Ringcentral: best overall voip.

We love that RingCentral offers such a wide range of product features. And the plans are fairly affordable, with price matching available and a generous allotment of toll-free minutes. Just look out for a so-so customer service experience.

Data as of post date. Offers and availability may vary by location and are subject to change. *With annual billing

RingCentral offers a well-rounded work-from-home solution that includes integrated messaging, unlimited video conferencing, and cloud-hosted VoIP service right out of the box. The service includes a lot of features that other providers charge extra for (such as generous toll-free minutes). And small businesses don’t have to worry about whether they’re getting raked over the coals for their cloud-hosted VoIP service because RingCentral offers price matching on plans with less than 50 lines.

RingCentral VoIP plans

Data as of post date. Offers and availability may vary by location and are subject to change. *Retention period applies

Another thing we love about RingCentral is its reliability. RingCentral promises a 99.999% uptime, meaning both your in-house and remote employees can rely on your VoIP system to work whenever they need it. Plus, RingCentral plans include unlimited internet faxing, phone conferencing, and video conferencing for up to 200 participants. Video meetings can even last up to 24 hours — just in case.

Here are a few other features business owners are sure to love:

  • Unlimited calls within the US and Canada
  • A toll-free or local phone number
  • Automatic call recording
  • Inbound caller ID
  • Service in 100+ countries worldwide
  • Voice menus in 10 different languages

And if you ever experience trouble with your VoIP system, RingCentral’s customer service team is available 24/7 via online chat or via phone during standard business hours. Keep in mind, though, that usually only larger enterprises get US-based support — small businesses usually get outsourced to overseas customer service representatives. If that doesn’t work for you, though, RingCentral also offers ticket service, an extensive online knowledge base, and weekly webinars to answer common questions.

best business phone service voip

Ooma: Best VoIP service for remote work

If your business has transitioned to remote work, Ooma offers affordable services that are easy to use and can easily grow with your company. While some customers have complained about dropped calls, we think Ooma’s still the ideal VoIP service for businesses working remotely.

Data as of post date.. Offers and availability may vary by location and are subject to change.

With its scalable solutions, Ooma is one of our favorite small-business phone services. But Ooma’s Office and Office Pro plans also stand out as some of the best VoIP phone service offerings for businesses with remote employees.

Ooma phone systems are flexible, so you can use your office phone while working at home, place and accept work calls on your cell phone, and even use the Ooma desktop app to place calls on your computer. And Ooma’s plans stay affordable even with an upper-tier plan.

Ooma VoIP plans

Ooma’s remote features can help your business stay up and running no matter where your employees are. For starters, Ooma’s mobile and desktop apps allow remote employees to make and receive unlimited calls within North America using your business number.

We also like Ooma’s Ring Groups feature, which lets you group extensions together in your phone system so they all ring simultaneously. Then it transfers the call to whichever employee answers first. This allows your customers to get through to a representative as quickly as possible and provides a backup in case one of your employees has to step away to deal with childcare or move the laundry along.

Businesses working remotely should keep in mind, though, that Ooma offers video conferencing only on the Ooma Office Pro and Pro Plus plans. Otherwise, you get a conference line that lets remote employees collaborate over the phone. That puts Ooma a pace behind some of the other providers on our list, but with providers like Nextiva currently offering their video collaboration tool to businesses for free, it shouldn’t be a major issue.

Nextiva: Best VoIP software for midsize businesses

If you operate more than one office or have employees scattered around your areas working from home, Nextiva is easy to scale without breaking your budget. However, this option may not be best for companies that need low-cost international calling features.

Data as of post date. Offers and availability may vary by location and are subject to change.

Nextiva is great for midsize businesses on a budget because it delivers an impressive balance of pricing and features. Nextiva’s mobile app and desktop app allow your employees to ditch the clunky office phones of the past, and the service’s online management platform makes it easy to juggle multiple lines—even when your employees are all working from different locations.

Nextiva VoIP plans

Nextiva service also provides a number of helpful features for businesses working from home. For starters, there’s the Nextiva app, which lets you use your business phone number to make calls remotely from your desktop or mobile devices. Nextiva’s team collaboration tool, Cospace, also lets your team collaborate via video chat, so you can keep everyone one the same page.

If you need a way to video chat with your team, but aren’t interested in a full-blown VoIP service, we have good news. Right now, Nextiva is offering video and team collaboration for an unlimited number of users—completely free. See the Nextiva website to learn more about their Video & Collaboration service.

Word to the wise, though: Nextiva’s pricing can be a little complex, so make sure you click around the website’s pricing page to find the accurate pricing for your business. The website lists the Essential plan at $18.95 per month, for example. But if you click the tiny question mark next to the price, you find out that price is only for prepaid 36-month contracts on plans with 20-99 users. If you’re a small business on a month-to-month plan, you’ll actually wind up paying $30.95 per month for the same package.

That being said, we think it’s impressive that none of Nextiva’s plans cost more than $45 per month—especially considering all the VoIP service features you get. And for businesses with remote employees, features like unlimited video conferencing (with a Professional plan or higher), screen sharing, and team messaging make it easier to get work done even when everyone’s physically distant.

8x8: Best budget buy

8x8’s claims to fame are its incredibly low pricing, cheap international calling rates, and crowdsourced customer service. This VoIP provider offers limited mobile access, but it’s a good pick for any business trying to save a buck without sacrificing quality.

Data as of 7/7/23. Offers and availability may vary by location and are subject to change.

Given all the economic uncertainty faced by small businesses today, choosing a low-cost VoIP phone service makes a lot of sense. 

Fortunately, 8x8 offers three simple, feature-loaded plans that can help you keep your expenses low while also getting all the VoIP features you need. 8x8 even offers integrations with third-party business apps like Salesforce, Zendesk, Netsuite, and Microsoft Dynamics. That way, your business can build out a complete enterprise resource planning solution that allows your inventory, accounting, point-of-sale, and customer service to work together seamlessly—all without having to shell out big money for it.

8x8 VoIP plans

Data as of post date.. Offers and availability may vary by location and are subject to change. *When billed annually

All 8x8 plans include team messaging, HD video conferencing, and screen sharing, you you can easily keep all your remote team members engaged and collaborative. And contact centers that have transitioned to remote work can still enjoy features like omnichannel routing, which allows your employees to engage with customers via chat, social media, text, and phone—all in one platform.

And of course, you can’t ignore the fact that 8x8 offers full internet phone services that start at just $15 per month. The company’s introductory plan even offers an auto-attendant to help transfer calls to the appropriate extension without you needing to pay a receptionist to answer the phone—a feature other internet and phone providers don’t offer except on upper-tier plans. 

That being said, 8x8’s plan upgrades are not the cheapest on our list. But considering the number of features you get for the price, we think it’s a good value for most companies looking for a VoIP phone system that offers a lot of bang for your buck.

Vonage: Best small business VoIP provider

4.2 out of 5 stars

Sure, Vonage has dealt with bad press and technical issues in the past. But these days, the service’s easy setup, impressive 99.999% uptime, and scalable business phone system options make it a top-notch VoIP choice for businesses with an eye toward growth.

Data as of post date.. Offers and availability may vary by location and are subject to change. *Up to 99 users

As one of the earliest VoIP services on the market, Vonage is one of the most well-known PBX solutions currently available. And for good reason.

Vonage phone service can easily grow with your company, so you don’t have to worry about difficult transitions to new systems as your needs expand. Vonage integrates with everything from Salesforce to Slack, so you’re covered if your business ever outgrows its current customer relationship tools. And Vonage offers VoIP communications features that make the service easy to use even when you’re at home.

Vonage VoIP plans

Vonage plans offer great features for remote employees, including unlimited team messaging, unlimited calls, and unlimited business text messages on every plan. However, if video conferencing is important to your business, you’ll need to upgrade to the Premium plan.

We also like that Vonage offers 20 third-party integrations through the Vonage App Center, which is available even on the Mobile plan. This feature allows you to sync your VoIP phone system with select accounting, inventory, and CRM software so you can build out a completely interconnected business.

Furthermore, all Vonage customers get 24/7 customer support and IT solutions. Between that and all the other features included on Vonage’s basic phone system plans, it’s a great solution for small businesses that want advanced features at a budget price. And Vonage can definitely keep up when it’s time to upgrade your devices or add more lines, so your business can easily grow within your existing VoIP system.

best business phone service voip

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Other VoIP service providers for small businesses

  • Grasshopper : Best for mobile businesses
  • Verizon : Most reliable
  • GoToConnect : Best features
  • Phone.com : Cheapest plans
  • Fusion Connect : Best customer service
  • 1-VoIP : Most flexible
  • Google Voice
  • Mitel MiCloud Connect
  • Microsoft Teams Phone
  • Freshdesk Contact Center
  • Intermedia Unite

Compare other VoIP providers for small business

Grasshopper: best for mobile businesses.

Grasshopper

While Grasshopper may suffer from minor audio quality and transcription problems, the service is a major contender for businesses that operate from multiple locations. It’s easy to set up and easy to use, and it includes toll-free vanity numbers.

Now more than ever, businesses are discovering that they don’t need their employees to work in an office environment to be successful. But Grasshopper is an especially great VoIP software for mobile businesses like food trucks and pop-up stores.

Like many other VoIP phone services, Grasshopper offers iOS and Android apps that allow you to make and receive business calls on your cell phone. But unlike the competition, it allows you to customize call forwarding rules for each phone extension on your plan. That way, each of your employees or business locations can manage calls in whatever way works best for them.

Grasshopper VoIP plans

Grasshopper is great for small businesses, so why didn’t we name it our top small-business phone service? To be honest, we think Grasshopper is a little expensive compared to other options on the table. Grasshopper plans start at $26 per month (assuming you sign up for annual billing), which is pretty pricey considering you get only one business phone number with up to three extensions.

Grasshopper also offers fewer unified communications features than other PBX solutions. You also have to provide your own devices. That’s not a big deal if your employees are all working from home and using their cell phones or desktop phones to place calls. But it may pose a problem if you need to upgrade your office’s old analog phones.

Oh, and Grasshopper only offers service to businesses in the US and Canada.

On the upside, though, Grasshopper offers the same features across all its plans. Unlike other business VoIP solutions, you don’t have to upgrade your plan just to get business texting (for example). That means your business can enjoy the same high-end VoIP phone system features as a large company, even if you have only a couple of lines.

Right now, Grasshopper is offering $75 off when you sign up for a 12-month prepaid plan. That way, you don’t have to break the bank to stay connected. See Grasshopper’s home page for more details.

Verizon VoIP: Most reliable

Verizon is definitely one of the most expensive VoIP options on our list. But given the company’s reputation for reliable mobile solutions and full-service fiber-optic connections, it may be worth the extra cost for some businesses (assuming you live in an area with Verizon’s fiber-optic options, of course).

Data as of post date. Offers and availability may vary by location and are subject to change. *With two-year contract

Verizon’s mobile solutions and ultra-fast fiber-optic internet connections (named Fios) have made the company the current gold standard when it comes to reliable telecommunications. And frankly, Verizon doesn’t disappoint when it comes to its bring-your-own-device (BYOD) VoIP service.

Verizon’s appeal ultimately comes down to its reliability. The telecommunications giant offers both fiber-optic and DSL connections nationwide. And say what you want about Verizon’s customer service—the company is one of the few internet and phone providers with a reputation for maintaining a state-of-the-art network with few to no dropped calls on its internet phone

Verizon VoIP plans

Unfortunately, that reliability doesn’t exactly come cheap. Verizon’s Business Digital Voice VoIP plan starts relatively high, and if you need more than 5 lines, you'll need to call them for additional information. Keep in mind that Verizon isn’t a budget choice for small businesses: it’s a reliability choice.

If you’re located in one of the 8 states (plus Washington, DC) that currently enjoy Verizon Fios service—which are mostly in the northeast—you’ll have access to one of the fastest internet connections available, which is perfect for VoIP. If your remote employees don’t have Verizon Fios internet or your business is in DSL-only country, the speed will be slower, but uptime is still guaranteed at 99.9%. Either internet option will support steady VoIP service, and if your business is more medium-sized than small, Verizon could add up to a better value in the long run (especially if you’re in Fios territory).

Since Verizon is a massive company, customer service ratings are in line with what you’d usually read in the comments section—meaning, people are far more motivated to complain than praise. Navigating Verizon’s bundling plans for businesses may be like a choose-your-own-adventure odyssey, but its support lines are segregated well, with separate contacts for small, medium, and larger businesses. Verizon also offers competitive SLAs (service level agreements) for quality and service and 24/7 VoIP phone services support via phone, email, and tickets.

Verizon Business Digital Voice isn’t necessarily budget friendly for a smaller business, but it should be attractive to medium and larger outfits that demand reliable uptime, or at least prefer an all-in-one telecom provider.

GoToConnect: Best feature-rich VoIP

Go To Connect Logo

GoToConnect offers all its features on every plan—the only difference is the number of users you get. That makes it easy to choose a feature-rich plan that’s easily customized to suit your business needs.

GoToConnect has nearly as many glowing reviews as the Radiohead discography, minus the pretentious lyricism. GoToConnect has established a positive industry reputation since its launch as Jive in 2006, thanks mostly to its interface simplicity, focus on small businesses, and large array of telephone features that are available to all pricing tiers.

GoToConnect VoIP plans

All these tiers deliver top-notch phone service features, which include the following perks:

  • Call routing
  • Do Not Disturb
  • Custom hold music
  • International calling
  • Advanced ring strategies
  • Call queues

In addition, GoToConnect plans deliver unlimited video conferencing for up to 250 participants. That makes company-wide meetings a lot easier while your employees are based from home. Plus, GoToConnect offers virtual international numbers in more than 50 countries—though you’ll have to pay a $19.99 setup fee, plus a charge per minute for the basic plan (you won't have to pay this in the upper tier plans if it's one of the 50 countries).

We also like that GoToConnect’s phone systems are easy to set up and come with US-based 24/7 phone, live chat, and email support (with specific help for small businesses, large businesses, government agencies, and education clients). Overall, it’s a simple and feature-loaded VoIP phone system that works for all kinds of businesses.

3 more VoIP providers reviewed by Business.org:

Curious to find out more about the small business phone systems near you? Answer a few questions to find out more about the options in your area.

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Best VoIP for Small Business FAQ

Since VoIP is a relatively new technology that differs from traditional copper-line telephone systems, there may be a bit of a learning curve before you dive into adopting it for your business. Here are a few elemental points to get started.

RingCentral has the best VoIP due to it's fair pricing and wide range of features. It also offers price matching for plans with less than 50 lines—making it even more affordable. 

Yes, VoIP is good for small business. It is an easily scalable, cost-effective way to communicate.

A VoIP phone number is just like a regular telephone number, but it’s assigned to a user rather than a specific physical phone line.

When landline providers set up your telephone system, they map your new number to the physical copper connections that are hardwired into your home. But with VoIP phone systems, your number is assigned to your internet phone services account. That allows you to access your VoIP phone number (and make VoIP phone calls) from any device with an internet connection. That gives you the flexibility to use your VoIP phone number at home, in the office, or even from your smartphone.

If you’ll be switching to a VoIP business system, will you want to keep your current phone number? Most VoIP services offer number porting, which lets you transfer—or port—your number to a new service. Check for number porting in a VoIP service’s features; some will apply it for free, while others may charge a one-time fee.

A SIP (session initiation protocol) trunk carries voice, data, and video through a “trunk” that replaces copper telephone connections through the conventional PSTN (public switched telephone network), consolidating phone and internet service into a single digital line.

In plain English, SIP trunking allows you to physically disconnect from your phone company, opening the door for digital, internet-powered options (read: VoIP). And unlike hardwired telephone lines, digital lines allow you to scale your phone solutions as your business grows.

A private branch exchange (PBX) is the closed telephone network within a business, which employees share for outbound, inbound, and interoffice phone calls. VoIP systems manage PBXs off-site through cloud PBX hosting, eliminating the need for costly (and space-hogging) on-premise equipment and maintenance.

BYOD stands for  bring your own device . This term refers to employees conducting company business on personal laptops, tablets, and phones instead of on company-owned gear. Most VoIP companies offer BYOD features and solutions within their plans, either included or at additional cost. However, extra IT security layers and company guidelines for BYOD are on you.

As mentioned earlier, VoIP is entirely reliant on a high-speed internet connection—and is also entirely at the mercy of power outages. Telephone lines may be archaic, but they still work in a blackout—internet equipment and connections, not so much. If your business requires 24/7 uptime, make sure backup power sources are in place.

Unlike traditional telephone lines, VoIP numbers can’t be traced by 911 operators. This doesn’t mean you’d be helpless in case of a natural disaster or Sasquatch attack, however. Upon initial setup at a location, you simply need to enter your info manually through the system’s E911 (Enhanced 911) feature, which will attach a physical address to your VoIP number.

Just as a smartphone can do more than a landline phone, a VoIP phone system for business can perform all the expected tasks of standard business phone plans and then some. They’re a great choice for small businesses that need full functionality, and the VoIP systems we’ve reviewed include most, if not all, of the following features:

  • Web-based system administration
  • Mobile management (iOS and Android)
  • Automated attendant
  • Call forwarding
  • Conference bridging
  • Conference calling
  • Call blocking
  • Call waiting
  • Call transferring
  • Find Me/Follow Me
  • Ring groups
  • One-line sharing on multiple phones/devices
  • Video conferencing
  • Voicemail to Email (as audio file)
  • Voicemail to Text
  • Fax to Text (as PDF)

The takeaway: The Best VoIP providers

Landline providers are almost a thing of the past—like it or not, VoIP systems may soon be your only business phone choice. Moreover, VoIP phone systems may be the best method to adjust to an increasingly home-based work environment.

Fortunately, you have plenty of VoIP home phone and business telephone systems to choose from, with more digital features and affordable pricing than ever before. Even so, it’s an increasingly competitive market, so don’t sell yourself short—do your homework before settling on a small-business VoIP system.

Not convinced VoIP is right for your business? Check out our guide to how VoIP differs from other options, or click over to our summary of the different types of phone systems for business.

How VoIP delivers for small business owners

Just how crucial is Voice over Internet Protocol (VoIP) in 2023? According to small-business owners, very —and getting more and more important all the time.

That’s good news for the VoIP industry, which saw an 8.3% growth in 2020 amid stay-at-home orders and public health concerns. 1 That growth should continue, and multiple studies project that the VoIP industry will earn a US market revenue of at least USD $55 billion in 2025. 2

Based on a survey conducted by Business.org, predictions of the VoIP industry’s continued expansion are right on track. Per our survey results, over 64% of surveyed small businesses added VoIP services during the pandemic. And a full 85% of surveyed business owners said VoIP kept their teams more connected throughout 2020.

best business phone service voip

Our survey results

So apart from the fact that business owners in 2020 switched to or added VoIP in increasing numbers, what else did we learn? For one, more small-business owners with one business location added VoIP this year than businesses with multiple locations—61% of respondents had businesses with one location while 39% had businesses multiple locations.

survey for switching to voip

Additionally, surveyed business owners value VoIP for more than its connectivity:

  • 84% said VoIP saves their business money
  • 87% said VoIP improves their ability to offer better customer service
  • 50% said they chose VoIP to help increase worker productivity

And our survey respondents also have a few concerns about the future of VoIP:

  • 54.5% said they worried about AI chatbots using VoIP
  • 60.5% said they worried about increased spam calls related to VoIP

Concerns of voip

VoIP will remain crucial in the post-pandemic business world

VoIP is an essential part of an ever-increasing number of businesses. And with global 5G availability on the horizon, VoIP is perfectly positioned to become the next multi-billion-dollar industry. We’re interested to see whether the VoIP industry hits that number in 2025—or, thanks to the new work-from-home norm, much sooner. 

Methodology

We partnered with Pollfish to conduct an anonymous survey of 650 small-business owners who currently use VoIP. Business.org analyzed the results and compiled this report. To learn more about Pollfish and how it organically finds respondents, check out its methodology .

Related content

  • 11 VoIP Features Business Owners Consider a Must
  • SIP vs. VoIP
  • Cheapest VoIP Phone Service for Business 2023
  • VoIP Phone Systems Explained: What to Know about Voice over Internet Protocol
  • Best VoIP Service for Call Centers 2023

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.

  • IBISWorld, “ VoIP Industry in the US ,” January 26, 2022. Accessed May 3, 2023.
  • Global Market Insights, “ VoIP Market Size Forecast 2019-2025 | Industry Share Analysis Report ,” April 2021. Accessed May 3, 2023.

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Our mission is to help consumers make informed purchase decisions. While we strive to keep our reviews as unbiased as possible, we do receive affiliate compensation through some of our links. This can affect which services appear on our site and where we rank them. Our affiliate compensation allows us to maintain an ad-free website and provide a free service to our readers. For more information, please see our  Privacy Policy Page . |

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The best VoIP services for small businesses for 2022

Lucas Coll

Communication is an essential part of doing business online, from the simplest calls and text messages to large-scale video conferences involving dozens or even hundreds of people. Unfortunately, most of the free communication apps most of us use every day aren’t really built for anything other than simple messaging and therefore aren’t up to meeting the demands of modern companies.

RingCentral

Ooma office, intermedia unite.

  • 8×8 X Series

Microsoft Teams Phone with Calling Plan

That’s why any small business looking to streamline its operations in the digital age should invest in a more comprehensive Voice over Internet Protocol (better known as a VoIP) service. But if you don’t even know where to start with this, don’t fret. We’ve got everything you need to know about the best VoIP services for small businesses to set you and your burgeoning enterprise sailing in the right direction.

  • Cloud or Integrated Phone: Both
  • Clients Supported: Mac, Windows, iOS, Android
  • Cost: From $20/month per user
  • Users: 20 on Essentials tier, unlimited for higher tiers
  • Third-party integrations: Yes
  • Free trial: Yes, plus free video messaging plan

RingCentral has stood at the top of our list of the best VoIP services for years now for a laundry list of reasons. It’s easy to set up and use, it offers competitive pricing and very flexible packages that you can tailor to your specific needs, and — perhaps most importantly — its VoIP services are fast and reliable.

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RingCentral’s core VoIP product is its MVP (or messaging, video, and phone) plans, of which there are four. The Essentials plan includes calls, SMS messaging, voicemail (and voicemail-to-text), team messaging, and document sharing, Upgraded tiers add more features such as audio and video conferencing, integrations with third-party workflow and e-commerce apps, advanced call handling functions, call analytics, and more. Which plan you choose depends entirely on the size and needs of your business.

The RingCentral pricing model is very reasonable and it’s easy to tailor your package to your specific requirements. Pricing ranges from $20 to $70 per user per month, with the price decreasing as your number of users increases (you also save more by paying annually instead of monthly). If you want to give it a spin, there’s a free trial available as well as a totally free RingCentral Video plan that offers basic video calling. That’s a great way to acquaint yourself with the service before committing to a plan.

  • Users: Unlimited
  • Third-party integrations: Yes, with Enterprise plans
  • Free trial: No

Ooma is another one of the best VoIP services for small businesses thanks to its flexibility and scaled service options. In fact, you don’t even need a monthly plan to use Ooma Office — you can start with just one of its VoIP phones and use it to make calls with your existing internet service. Of course, if you want a more comprehensive VoIP package, then Ooma offers that, too (along with plenty of extras).

There are two VoIP services for small businesses: Ooma Office and Ooma Office Pro. Both offer the standard internet-connected phone and messaging services, with the Office Pro plan adding some additional features like video conferencing, dedicated desktop software, call recording, and voicemail transcription, among others. Plans start at $20 per user per month for the Ooma Office plan or $5 more for the Office Pro tier

There are Enterprise plans available as well, which include extras like third-party app integrations. These are generally designed for larger companies and high-volume call environments such as call centers, but one of the great things about Ooma is its flexibility — if there are features you want in the higher tiers, you can get a custom quote from Ooma. There’s no free trial, unfortunately, but you do get a free consultation to help you decide if Ooma is right for your small business.

  • Cost: From $28/month per user
  • Users: Up to 200

With one of the largest sets of features, Intermedia Unite is easily one of the best VoIP for small businesses that are looking for a truly professional-grade setup. Intermedia Unite offers both integrated VoIP handset phones as well as desktop and mobile apps for cloud use, giving you a full suite of communication, project coordination, and customer service functions.

Like Ooma, Intermedia offers two VoIP plans under its Unite umbrella. The Unite Pro tier provides all the essentials for small businesses: Calling, texting, call recording, voicemail transcription, team messaging, cloud file backup and sharing, audio and video conferences (including transcriptions and unlimited recordings), to name just a handful of features. The Unite Enterprise adds a few extras like an exchange mailbox and integration with e-commerce apps such as Salesforce.

One great thing about Intermedia Unite is that, while it’s a little more expensive than other VoIP services, you get more for your money — even the Unite Pro plan includes extended third-party software integrations and advanced analytics, which are typically premium upgrades from other companies. Baseline pricing starts at $28 per user per month, but for the best quote, you’ll have to contact Intermedia directly to get the best package tailored to your small business.

8×8 X Series

  • Cost: From $15/month per user
  • Users: Up to 10 on Express tier, unlimited on higher tiers
  • Third-party integrations: Yes (some only available with upgraded plans)
  • Free trial: Yes, for Express plan

Another one of the best VoIP services for small businesses is 8×8, which offers perhaps the widest range of packages in its X Series service plans. The basics 8×8 Express package is purpose-made for small business communications. It offers all the essentials for up to 10 users, including call handling, voice and video messaging, voicemail, and an auto-attendant, and it does it all seamlessly in one app (although it works with many physical VoIP phones as well).

Above that, there are five X Series packages — X2, X4, X6, X8, and X10 — which add advanced functions like video conferences, integration with popular third-party software like Microsoft 365 and Slack, advanced call monitoring, call and speech analytics, and more. With six packages to choose from, 8×8 has a lot to offer, although most small to mid-sized companies will be served best by the Express, X2, and X4 plans. The X2 tier also unlocks unlimited international calling to 14 countries, while the X4 plan offers unlimited voice calls to 48 countries.

This is one of the cheaper VoIP services for small businesses, too, starting at $15 per user per month for the Express tier. The 8×8 X2 plan is arguably the best bet for small businesses, as it unlocks some nice advanced features and third-party app integrations for only $24 per user per month.

  • Cloud or Integrated Phone: Cloud
  • Cost: From $15/month per user (in addition to base Microsoft 365 subscription)
  • Users: 300; 5 devices per user
  • Free trial: Yes

Microsoft Office is a trademark everybody recognizes, although the company recently rebranded it to Microsoft 365 . Despite the name change, it’s still the same great enterprise software suite we all know, and it’s kept up to date with the latest in cloud software technology. Many are also familiar with the newer Microsoft Teams service, and maybe you already use this yourself. That has been increasingly integrated into the 365 app ecosystem, and now you can get a dedicated VoIP service in the Microsoft Teams Phone with Calling Plan (formerly Microsoft 365 Business Voice) as an optional add-on to your Microsoft 365 subscription.

This is a good option for small businesses that already use or are planning to use Microsoft 365, and it precludes you from having to seek out a separate VoIP provider that you can integrate with 365 apps. Although most of the best VoIP services for small businesses can work with Microsoft 365, Microsoft Teams, and other third-party software, that functionality is typically locked behind upgraded tiers. The Microsoft Teams Phone with Calling Plan could be a more economical alternative depending on what your needs are.

Note that, like Microsoft Teams, the Phone with Calling Plan is entirely cloud-based. It works on Windows, MacOS, Android , and iOS, so you can install and use it on your computers and mobile devices (and you’re not forced into using Windows to do it, either). It offers streamlined audio and video calls, conferences for up to 300 people, and team messaging and file sharing, along with advanced features like call transfer, auto attendants, and call queues. Each user gets 3,000 minutes per month in the U.S. and Canada. It’s a little more limited than full-service VoIP packages, but it’s a cheaper alternative for those looking for a simpler software-based solution. The Microsoft Teams Phone with Calling Plan costs $15 per user per month on top of your Microsoft 365 subscription.

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Lucas Coll

If you've got limited physical hard drive space or you simply want to keep your files safely backed up elsewhere, cloud storage is a huge help. When it comes to small business, such data and files is even more valuable. After all, it's bad enough if you lose personal photos or information, but losing vital data in your business could cost you a lot of time and money, as well as potentially your reputation.

We've checked out the best cloud storage services for your small business, looking at what's best depending on the size of your company, as well as any potential requirements you might have for how your data is accessed such as end-to-end encryption or two-factor authentication. We've also looked at some cloud services which offer free storage for a limited time, or up to a certain amount of space. Products like Apple's iCloud service, OneDrive, and Google Drive often provide some free cloud storage to get you started with their services.

Landline phone services are slowly but surely going the way of the dinosaur, with more individuals relying solely on their mobile devices for making calls. Businesses, however, have continued to rely on traditional landlines for professional use, but that’s also changing now thanks to internet-based VoIP services from providers like RingCentral, one of the most popular and highest-rated names in the business .

VoIP, or “voice over internet protocol,” simply uses the internet rather than landlines or cell networks to provide voice services. It makes perfect sense considering the internet is just a method for transmitting data quickly across large distances – after all, the internet originally used our telephone lines to do just that.

You wouldn't leave your shop or office door unlocked, and neither should you leave your business PC or Mac unsecured against anti-virus threats and other problems. Norton and McAfee offer extensive options for small business owners, and it's important you pick the right software package or subscription for your company's needs. Both companies have made our short list of the best antivirus solutions for small businesses.

A competent antivirus solution is the first line of defense against potential hacks or virus attacks, so you need it to work effectively for you.

Best business phone service of 2024

Phone services for small business and enterprises

  • Best overall
  • Best budget
  • Best with CRM

Best for conferencing

  • Best established

Best for small business

Best for sole traders.

  • How we test

The best business phone service makes it simple and easy to manage a cost-effective and software-based business phone system.

1. Best overall 2. Best budget 3. Best with CRM 5. Best for conferencing 6. Best established 7. Best for small business 8. Best for sole traders 9. FAQs 10. How we test

Business phone services have changed radically over the past decade. VoIP services have now replaced the desk covered with a bank of phones. 

The result is that employees can use their mobile devices on the go, using nothing more than an app to join with the corporation's network, whether for chat, conferencing, or even to manage online fax services .

Set up is usually easy and very simple, as it requires little more than signing up to a digital service and then accessing it once paid for. While there may be some small configuration settings that need to be done, this can take only a few minutes. Once completed you now have a full service phone system that can scale up to as many employees as you need to cover.

Different services tiers are commonly offered, with cheaper plans offering essential features, with more expensive plans offering additional features if required. 

Costs are usually based on a user basis rather than business turn-over, and though many phone service companies offer clear and flat-rate pricing, some providers will seek to provide a personalized quote instead which can often cost more while allowing for extra options not normally available.

Here then are the best business phone services, with our main choices featured, with additional options to consider following.

We've also featured the best IP phones .

Reader Offer: Save up to 33% on annual plans

Reader Offer: Save up to 33% on annual plans RingCentral is a strong solution for organizing all business communications, from voice calls to team chat. It has a wide range of software integration and strong security.

Preferred partner ( What does this mean? )

Reader Offer: Free quote

Reader Offer: Free quote Ooma Office is an easy-to-use VoIP service that can work well for many small businesses. With simple setup and flexible, helpful customer service, it's a top-rated business phone system. 

Reader Offer: Free quote

Reader Offer: Free quote 8x8 X Series is an excellent VoIP solution for small businesses, with multiple methods of communication combined into one efficient yet feature-rich workspace. It has an excellent security system and low starting prices. 

The best business phone services in 2024 in full:

Why you can trust TechRadar We spend hours testing every product or service we review, so you can be sure you’re buying the best. Find out more about how we test.

Best overall business phone service

1. ringcentral mvp.

Our expert review:

Reasons to buy

RingCentral MVP promotes itself as an all-in-one solution for all business sizes, with a unified communications strategy that means plenty of integration options, from Google to Microsoft , Oracle to Amazon , and Zendesk to Salesforce . 

The most basic tier offers call management and phone system administration, as well as phone rental options for conference phones and even desks.

However, it's the pricing tiers above this where RingCentral MVP really comes into its own with a comprehensive set of features that should be integral to any modern phone service.

RingCentral also provides Unified Communications as a Service (UCaaS ) as well as Contact Center as a Service (CCaaS) , meaning that it can provide the enterprise experience for even small businesses.

On top of this, RingCentral can also deliver a Communications Platform as a Service (CPaaS) , which means access to a developer network which allows you to use APIs to truly customize and integrate your phone system with other software you use.

Overall, though, which the cheaper plan probably delivers enough to satisfy the smallest businesses, it will be mid-sized and larger that will probably get the most from the incredible wealth of features that RingCentral MVP can provide.

Read our full RingCentral Office review .

  • ^ Back to the top

Best budget business phone service

2. ooma office, reasons to avoid.

Ooma Office is a business phone service which aims to deliver a big business phone experience to small businesses. Ooma might not have all the features found with rival services, but it presents itself as a solution for smaller firms with tighter budgets, and is positioned very well in this respect.

However, don’t get the idea that this is a barebones business phone service offering – in fact Ooma Office gives you all the core features you would expect, plus some more advanced functions like a virtual receptionist that allows for calls to be automatically directed to the right department.

Subscribers also benefit from hold and transfer music, and Ooma provides mobile apps for iOS and Android, so you can set up capabilities such as call forwarding, enabling calls to be sent from your desk phone to your mobile when you’re out and about. That said, some of the online feedback about the mobile apps isn’t great, so bear that in mind.

Generally speaking, though, Ooma gives you a lot of functionality for a relatively modest outlay, with the exception of CRM integrations.

Read our full Ooma Office review .

Best business phone service with CRM solution

Aircall is another cloud-hosted business phone service solution, which can be set up with just a few clicks. This then provides your business with a complete communications center solution for calls, video, and messaging from the web, desktop, or mobile. 

Aircall is also very easy to set up, and includes a wide range of CRM , helpdesk , and productivity functions to both support your phone service, as well as improve how your sales and support teams handle calls, not least in terms of transferring them as well as approaching customers. And, as expected, there's an analytics suite to help gauge efficiency and track KPIs in workflows and look for ways to improve them.

Because Aircall looks beyond providing just a business phone system and instead toward unified communications and CRM, it can provide better support for sales and support teams. There are also a large number of integrations available, not least for SalesForce, Zendesk, Hubspot, Zoho, Freshdesk, and Slack. 

Read our full Aircall review .

Dialpad is especially known for its video and audio-conferencing software, Uberconference. Dialpad Talk is their VoIP system.

The basic tier offers single sign-on which is missing from a lot of other providers. The basic plan includes integrations such as Google Workspace (formerly G Suite) and Microsoft 365.

The pricing structure for Dialpad makes it much more accessible for businesses of any size, which is welcome as other providers favor enterprises over small businesses. Users can also try the service with a 14-day free trial. The annual subscriptions offer discounted monthly rates making it even more cost efficient.

Pricing is a lot more small business-friendly than some of the above, with even the most basic plan including toll free numbers, unlimited calling in US/Canada, call forwarding, call controls, HD video calling, call waiting, voicemail greeting, unlimited, SMS, MMS, group texting US and Canada.

Read our full Dialpad review .

Best established business phone service

5. micloud connect.

Mitel offers a cloud-based business VoIP phone system in the form of MiCloud Connect, which aims to provide a comprehensive voice, collaboration, and contact center solution for business.

The platform itself operates using Google Cloud, which means that it satisfies HIPAA and SOC 2 compliance, Key benefits include the Mitel hosted PBX phone systems which can run on mobile devices on the go, plug and play service functionality, as well as a simple interface that allows for one-click management of systems.

MiCloud Connect also includes audio and video conferencing , web sharing, VPN , group chat, contact center, and includes a number of integration options.

The basic pricing tier includes PBX, conferencing, and collaboration tools. The next level up adds call recording and integration features on top. Note that advertised pricing is for 50-100 users and that a smaller number of users will likely be charged at a higher rate.

However, for those with teams you can mix and match different plan types for different users, therefore ensuring you're only paying for the level of service required from each for greater cost efficiency.

Read our full MiCloud Connect review .

8x8 offers a cloud-based platform that provides different service tiers for providing calls, conferencing, collaboration, and a call center.

For small businesses, the cheapest tier available is the 8x8 Express, which is available with a 30-day free trial. There are a lot of basic but essential features present, and this level of plan could be a great way for a very small business or start-up to try out the phone service without much outlay.

After that tier plans offer unlimited calling to fourteen countries, mobile apps, team messaging, HD video conferencing with screen sharing, call recording, transcripted voicemails, analytics, Single Sign On (SSO), as well as integration with Salesforce, Zendesk, and NetSuite. 

More expensive tiers for large businesses and enterprises add unlimited calling to more countries, supervisor analytics, call quality reporting, and an operator switchboard.

Compared to other providers 8x8 can work out as an especially cost-effective phone service for small businesses.

Read our full 8x8 X Series review .

7. Phone.com

Phone.com aims to be an affordable business VoIP service for small businesses, and with base plan that is cheaper than most competitors. The trade-off is that the plan offers limited voice minutes and text message volumes that may not be adequate for most business use.

On the bright side, even on this bare plan there are premium features included, such as voicemail to email, call blocking and call queuing. It is also indicated that the service is HIPAA compliant to meet the standards of privacy for healthcare-related businesses.  

Perhaps the more realistic options for most businesses are the more expensive options which increase the limits on phone minutes and texts. 

What Phone.com does really well is make full-featured cloud-based business phone services really accessible to the smallest of businesses, so whether you're a one-person LLC or sole trading you can still access features normally available only to enterprises.

Read our full Phone.com review .

Other business phone services to consider

Whether you're looking for a more traditional PBX phone system or a VoIP phone system, there are a lot of different providers out there. Which one is best for you will depend on your own needs and business size. While we've featured five providers above, there are a huge number of alternatives. Here we'll take a quicker look at another five.

Avaya is another of the big names in unified communications, and along with Mitel has established itself as a leading specialist player for business telecommunications. Even so, the Avaya OneCloud caters for the full range of business sizes, from small to enterprise, so don't be put off thinking big names means big costs. Cloud-based VoIP is already an established offering from Avaya, with many different options available to suit your business.

FluentStream is another cloud-based VoIP provider that offers a multi-faceted UCaaS platform and a good number of integrations. There's a decent list of features even for the basic plan, with increasing levels of service options up to contact center level. As expected, mobile use is treated as standard rather than an option, with apps available for Android and iOS.

Skype is possibly an option easily overlooked, but had already established itself as a leading provider of VoIP even before it was purchased by Microsoft. Now it offers all the cloud and Office integrations you'd expect from the powerhouse parent company. So long as you're happy to keep your calls online and use mobile phones or tablets for calls and conferencing, this could be the cheapest option of all the ones listed here.

Spitfire is an impressive VoIP provider without being a standout. The fact the company owns and maintains its own SIP trunking infrastructure is a huge plus, as is their porting agreement with major telecommunications providers in the UK. And international porting makes it possible to communicate seamlessly with customers and clients from across the world.

Best business phone service FAQs

Which business phone service is best for you.

When deciding which of the best business phone services to use, first consider what actual needs you have. For example, someone simply wanting to talk to a handful of people on a casual basis may find a cheaper option is the most cost-effective while providing all of the necessary tools that would be required. However, if you're planning to use a business phone service for professional or business purposes, especially with a large number of people and on a regular basis, then you will probably want to look to the higher-end options for the more advanced tools that are included.

How we tested the best business phone service

To test for the best business phone service we searched for a range of popular options as well as took recommendations from people we know who run their own business phone service. We then tried each platform to see how user-friendly each was, as well as determine what range of tools and advanced options were available. Pricing also came into account when determining our best list.

See how we test, rate, and review products on TechRadar .  

We've also featured the best cloud phone system .

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Jonas P. DeMuro is a freelance reviewer covering wireless networking hardware.

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Choose the best VoIP phone service to enhance your business communications

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A manager talking to an employee from home via RingCentral

In today’s digital world, VoIP is quickly becoming the preferred telecoms choice for home phone telephone systems and modern businesses alike. 

VoIP is a convenient, reliable, and cost-effective alternative to legacy phone systems. It’s no wonder that the world of VoIP is expanding rapidly, with new business VoIP service providers popping up regularly. 

With so many VoIP phone solutions out there, choosing the right service provider to suit your business needs can be challenging. Whether you’re searching for a small business VoIP solution or an enterprise alternative, it’s important to know what to look for. 

To help you choose the best business VoIP phone service provider, we’ll cover:

What is VoIP?

Voip business phones vs. landline phones: what’s the difference, how to make a voip phone call, key features of a business voip phone system, advantages of a voip phone system, how to choose the best business voip provider for your business, enhance your business communications with ringcentral.

Voice over Internet Protocol (VoIP, for short) is a technology that enables the transmission of multimedia content over Internet Protocol (IP) networks. When we talk about VoIP, we’re more often than not referring to voice and audio data; however, it is also the foundation of other forms of media transmission (such as video). 

VoIP is the main telephony component in top cloud business communications solutions, such as RingCentral. 

VoIP technology is used to facilitate phone calls and other telephony functions over the internet. Its users can make calls from any device with an internet connection, making it a more flexible and convenient option than traditional landline telephones.

How do VoIP phones work?

VoIP phone service works differently depending on what it’s connecting calls to—it can connect to other VoIP lines or traditional landlines.

VoIP works through a set of telephony protocols that use packet switching technology to convert analog voice signals to data packets. These data signals are then sent across the internet. Here’s how a VoIP call works, step by step:

  • When someone speaks into the device (IP phone, softphone), voice signals are compressed into data packets that are then sent to the VoIP service provider.  
  • The VoIP provider routes the data signals to the receiver (the person on the other end of the call). 
  • The data packets are received and uncompressed, so what the receiver hears is sound again.

What makes VoIP stand out as the preferred technology for business communications? To fully grasp the power of VoIP, we need to understand how it works in comparison to traditional phone systems. 

Traditional landline phones operate using a Public Switched Telephone Network (PSTN). A landline telephone sends coded electricity pulses via copper wire phone lines to transmit soundwaves through a circuit switching method. 

Traditional business phone systems require business owners to configure an on-premises PBX that connects employees within a shared network. It requires a ton of hardware and a robust physical infrastructure to facilitate. Some key characteristics of traditional phones include:

  • High costs for on-premises hardware and maintenance.
  • Additional costs for hardware and service upgrades.
  • Dedicated physical phone lines.
  • High costs associated with international calling.

When businesses transition to a cloud PBX (also referred to as hosted PBX or virtual PBX), they no longer have to host software on a server in the same way analog systems do. Instead, cloud PBX phone systems host all of your data and software in the cloud. They use VoIP technology to facilitate the transmission of calls through internet connections.

Key features of VoIP phone services include:

  • Little to no on-premises hardware is required to facilitate a business VoIP phone.
  • Quick and easy to implement with low maintenance costs. 
  • Easy to add new phone numbers or repurpose existing ones.
  • New features can be added at little to no additional costs.

The key difference between landline phones and modern business VoIP phones is the technology required for the phones. Landline phones may have limited features, while VoIP phones are digital phones that can have features that can be enabled.

A landline office phone limits what your employees can do, allowing for only the most basic calling features; Internet phones, on the other hand,  allow for voice, video, and unlimited extensions that can empower your employees to communicate and collaborate effectively. 

If you’re looking for a solution that offers functionality across different office locations, mobile devices, and within the cloud, then VoIP is right for your business. Moreover, VoIP phones offer business benefits ranging from cost savings to increased flexibility.

There are several different ways to make a VoIP phone call. The method you choose will depend on your specific business needs and the equipment available to you.

  • VoIP phones or internet protocol desk phones : These might look like regular landline phones, but VoIP desk phones are much more than that. These phones are connected to the internet with wi-fi or Ethernet cables and can be used to make voice calls. 
  • Softphones : Softphone solutions are available through mobile or desktop apps. It can be accessed through a special app or software that is provided by the VoIP provider. You’ll also need a computer microphone, as well as speakers or headphones. With a VoIP mobile app, users can also connect a business phone number to the device via their VoIP system. 
  • VoIP Analog Telephone Adapter (ATA) : This solution allows you to use your existing phones for VoIP calls. The analog-to-digital adaptor transforms analog signals to digital signals, making it compatible with VoIP transmission.

One of the best things about shifting from a traditional on-premises PBX to a VoIP business phone system is the array of advanced features they provide. Whether you’re running a call center or need a business VoIP system to connect your internal teams, these features are invaluable. 

When choosing between VoIP phone service providers, it’s important to consider which features you require:

  • Auto-attendant : This VoIP feature allows you to create custom greetings for customers and direct them towards the most appropriate extension or department. This tool also plays hold music while callers wait in the queue. 
  • Caller ID : Lets you know who’s calling by showing the caller’s name on the allow screen. This lets you better prepare before handling the call. 
  • Call management features : Advanced calling features like call forwarding, call recording, and call routing can streamline calls to reach the correct agent.  Call center or contact center management of incoming calls can be managed to  deliver better customer support, leading to better customer experiences. 
  • CRM integrations : Robust business VoIP systems offer integrations with tools like CRMs and other productivity apps. This includes popular business apps like  Salesforce, Zendesk, Office 365, and Google’s G-Suite.  
  • Business SMS messaging : Send unlimited business SMS text messages to customers’ mobile phones. This is a useful feature for appointment setting or sending reminders. 
  • Team messaging : Enhance team communication with instant messaging that allows you to chat in real-time, collaborate on projects, and share important files and documents. 
  • Unlimited calling : Business phone systems offer unlimited HD call quality phone calls to VoIP compatible devices, as well as audio conference calling for speaking to more than one person at once. Business owners can enjoy unlimited international calling to toll-free numbers through VoIP. 
  • Unlimited internet faxing : Send and receive unlimited faxes to clients and colleagues. 
  • Video conferencing : Hold high-quality video meetings between colleagues or clients. Video conference tools are typically part of UCaaS systems or contact center solutions and offer added features to enhance communication and collaboration like screen sharing and screen annotations. 
  • Virtual receptionist : This feature allows you to field incoming calls to resolve customer issues and needs efficiently. 
  • Voicemail-to-email : Get voicemail transcriptions sent directly to your email, so you can read your messages on the go.

There are numerous advantages of switching from a legacy phone system to VoIP.

1. It can save you money.

Legacy phone systems require you to spend a lot up-front, and it becomes expensive (and difficult!) to make changes. VoIP solutions allow companies to save on costs related to:

  • Server infrastructure and hardware : With VoIP solutions, everything is hosted in the cloud. It removes the costs associated with implementing a physical infrastructure, hardware, and more. Moreover, they offer easy setup and require minimal up-front costs.
  • Adding phone numbers or services : VoIP allows you to adjust the number of users as your business grows, so you don’t have to pay to install new phone lines. Moreover, VoIP gives you access to a range of extra features and services that are expensive or unavailable with traditional phone systems. 
  • Long-distance callin g: With VoIP, businesses can make international calls between VoIP-enabled devices, as well as use VoIP to make calls to local numbers at more affordable rates.  What’s more, VoIP allows users to make long-distance calls on a cell phone via a softphone app without incurring huge charges.

VoIP service for business solutions, too, are available at affordable prices. The cost of VoIP plans can vary depending on the size of your business and the extra communication and collaboration tools you require. 

2. It grows with your business.

VoIP communications solutions are completely scalable. This means that they grow with your business. 

As business phone systems are hosted and managed in the cloud, you can easily add or remove new users and phone numbers without incurring additional costs. This makes it easy to scale your solution to meet the demands of seasonal customer support spikes, new office locations, or remote teams.

3. It’s mobile-friendly. 

VoIP offers increased mobility for modern businesses. In today’s age of digital transformation, companies rely on technology to stay connected at all times, even on the go. 

VoIP services can be accessed from mobile phones (Android, iOS) using a dedicated softphone mobile app. This means employees can take voice calls, join video conferences, and message team members from any internet-connected device. 

As business environments become increasingly reliant on globally dispersed teams and remote employees, communications systems must keep users connected no matter where they’re located. As a small business, increased mobility gives you the power to run your business from a smartphone.

4. VoIP offers better security and business continuity.

Business VoIP solutions are managed by third-party service providers who take care of all your security concerns. Take RingCentral, for example. Users are protected with seven layers of enterprise-grade security across physical, network, host, data, and business processes. 

As business VoIP solutions are hosted in the cloud, they offer enhanced business continuity. This means your important business data is secure even in the event of a natural disaster or power outage.

5. It gives you access to a range of powerful features.

In today’s competitive landscape, shifts in technology and consumer demands are shaping the business world. 

Empowering your team with enterprise-grade business VoIP features will enable them to perform to the best of their abilities and bring you one step closer to achieving your business goals. Unified communications systems enable teams to collaborate and communicate effectively with features like:

  • Audio conferencing
  • Video conference calls
  • Team messaging

Choosing the best business VoIP system can be challenging. How do you decide which provider can best serve your needs? Business VoIP solutions come in different shapes and sizes. Below are some of the main forms of business VoIP.

  • Small-medium business (SMB) VoIP : There are many VoIP solutions available for SMBs to help them transition from analog phone systems. These solutions offer basic VoIP telephony functionality and can be scaled to grow with your business.  
  • Enterprise VoIP : Enterprise VoIP solutions allow for larger deployments to facilitate more traffic and hosted voice. Enterprise solutions offer an extensive range of advanced features as well as enterprise-grade security and uptime. 
  • Unified Communications (UC) : UC platforms integrate voice, video, and messaging into a single service. UC is an ideal choice for businesses seeking to improve productivity and enhance internal collaboration. 
  • Agent management
  • Skills-based routing

Below are some considerations to help you make the right decision.

1. What features do you need?

Modern business VoIP solutions offer an array of telephony features and collaboration tools to streamline business operations. Ask yourself which ones your business needs. For example, do you require advanced call management features, video conferencing functionality, or third-party app integrations? 

A unified communications system like RingCentral is ideal for small businesses and large enterprises alike. RingCentral allows you to tailor your communications platform to suit your needs. With access to integrated voice, video, and team messaging, RingCentral empowers your team with everything they need to communicate and collaborate effectively and productively.

2. Do you require mobile accessibility?

Another important aspect of the VoIP solution you choose is whether or not it offers a robust mobile app. As we become more accustomed to the world of remote work, business owners should weigh up the benefits of mobile accessibility in a VoIP communications service. 

RingCentral offers a mobile-ready UC solution that can be accessed from any internet-connected device. You can sign in from your Windows or Mac desktop computer or an iPhone or Android mobile device using the RingCentral App. Moreover, RingCentral allows you to switch seamlessly between devices for a truly mobile communications experience.

3. What’s your budget?

The final thing to consider when choosing a VoIP service provider is the pricing they offer. Outline your budget and consider the features you need to find the most appropriate solution to suit your needs. 

VoIP solutions are much more affordable than managing and maintaining traditional phone systems. VoIP plans are typically available on a monthly basis. The top providers offer a range of plans to suit the needs of start-ups, SMBs, and enterprises. 

RingCentral is the number one business communications solution. Businesses can choose from four different plans, and pricing depends on accessible features. RingCentral’s pricing plan includes:

  • Essentials : Message, phone, and more. 
  • Standard : Message, phone, video, open APIs, and more. 
  • Premium : Message, phone, video, open APIs, single sign-on, real-time analytics, and more.
  • Ultimate : Everything else, plus device status reports and alerts and unlimited storage.

As we move into an age of digital transformation, VoIP phone systems are becoming increasingly advanced. They provide businesses with all the tools they need to communicate and collaborate effectively and efficiently. 

Choosing the right VoIP solution requires businesses to fully understand their needs and how they align with the key features of business phone systems. Implementing a UC solution like RingCentral will empower your team with integrated messaging, phone, video, and a range of collaboration tools to streamline business operations and boost productivity.

Want to know more about what RingCentral can do for your business? Sign up for a free trial and take RingCentral for a test drive today.

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  • Best Small Business Phone Systems of 2024

Small businesses need reliable phone systems, especially when day-to-day operations rely heavily on this form of communication. We looked into all the features that matter most when it comes to small business phone systems, including Voice over Internet Protocol (VoIP) technology, which all the companies on our list offer. Our top three best small business phone system providers are Intermedia, Nextiva, and Dialpad.

Popular Business Phone Systems

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Intermedia »

best business phone service voip

Nextiva »

best business phone service voip

Vonage »

best business phone service voip

RingCentral »

best business phone service voip

8x8 »

Why Trust U.S. News

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Sources Reviewed

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Companies Selected

Table of Contents

What Is a Small Business Phone System?

  • Rating Details

How Much Do Small Business Phone Systems Cost?

Warehouse worker working in a warehouse, talking on a landline phone and making a delivery list.

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If you’re a small business owner, you know that your day is full of juggling tasks and that you just don’t have time to add communication issues to your to-do list. The best small business phone systems make communication reliable and affordable so you can focus on running your business. They also rely on VoIP phone technology, allowing you to use an internet connection for your entire business phone system. VoIP phone systems have no special equipment to buy or staff to manage them. You simply need to download a mobile or desktop app to have a fully-featured phone system at your fingertips.

Many VoIP providers have also advanced business phone systems considerably, allowing you to add unified communications features like video conference, team chat, and voicemail-to-email. We’ve researched and rated the plans, pricing, and features of the best small business phone systems to develop a list you can trust choosing from.

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Best Small Business Phone Systems in Detail

Not every good business phone system is appropriate for a small company. We sorted through our rating of the Best Business Phone Systems of 2024 to find ones that are affordable, flexible, and easy to use with a mobile device for businesses with fewer than 50 employees. Follow the links in the companies' summaries to find our full reviews, and read our advice on how to choose the best plan for your small business.

Straightforward pricing

Most integrations available with basic plan

Some features require separate add-ons

Video conferencing maxes out at 200 participants

Intermedia Unite is a unified communications (UC) phone system with integrated chat, video, file sharing, and contact center capabilities. Its two plans offer a variety of add-on features, such as resource lines and toll-free numbers. Along with unlimited calling to U.S. and Canadian numbers, all subscriptions include an auto-attendant, call recording, cloud storage, team messaging, and video conferencing. Also, all users can schedule video meetings from Slack, Google Workspace (formerly G-Suite), and Microsoft products, like Outlook and Teams.

Advanced features and additional capacity come with Intermedia Unite Pro and Enterprise packages. For example, Unite Pro adds a virtual assistant to your video meetings, which provides AI-driven transcripts and insights. Enterprise users get 200 GB of cloud storage, Microsoft Exchange email, and video conferencing with up to 200 participants.

Read more in our Intermedia review .

Round-the-clock customer support

Monthly, no-contract plans available

Integrates with existing contact and CRM tools

Some features aren't available on the base plan

Expensive per-user cost for the base plan

Best price requires a three-year commitment

Nextiva’s UC platform offers unlimited calling within the U.S. and Canada, an auto-attendant, virtual faxing, and U.S.-based local and toll-free numbers. Regardless of the plan tier, users can host and record 45-minute video meetings with 250 participants. The subscriptions include 1,500 to 12,500 toll-free minutes, team messaging, and voicemail transcriptions. Plus, Nextiva provides several payment options with lower rates for one, two, or three-year contracts and annual billing.

Professional and Enterprise integrate with customer relationship management (CRM) programs , such as SugarCRM , Salesforce , and HubSpot . Higher-tier plans also include one to three professionally recorded greetings. Nextiva recently rolled out NextivaOne, a desktop application that puts your calls, texts, and emails into a single inbox.

Read more in our Nextiva review .

Dialpad »

best business phone service voip

App integrations available at entry-level

AI-powered call analysis and transcription

APIs provide additional user management functionality

14-day trial period is short

24/7 support not available with all plans

Dialpad Pro and Enterprise plans support U.S.-based and international offices, offering unlimited calling within your country, the U.S., and Canada. The entry-tier version (Standard) provides a robust feature set with tools typically found on higher-tier VoIP packages yet costs $15 per user per month with annual billing. The advanced capabilities include built-in AI and analytics, such as live speech coaching and automated post-call summaries. All subscriptions have multilevel auto-attendants, file sharing, and unlimited texting.

Dialpad users, regardless of the plan, can host five-hour video meetings with 10 attendees. However, Pro and Enterprise users gain international texting, integrations, and local number support in more than 70 countries.

Read more in our Dialpad review .

Base-level Express plan is very inexpensive

Compliant with various privacy standards including HIPAA

Many plans include unlimited international calling

24/7 support is limited to higher plan tiers

Basic plan doesn’t offer as many features as other companies

8x8 stands out with plans catering to very small businesses and global corporations. The competitively-priced 8x8 Express plan supports companies with five or fewer users and includes unlimited calling in the U.S. and Canada, an auto-attendant, video conferencing, and team messaging. 8x8 X-Series offers unlimited calling to 14 or 48 countries, depending on your subscription. These versions work for teams of any size, and you can customize plans to only pay for features each individual needs.

Along with call management features, X-Series business communications plans support 500 video conference participants and live streaming to YouTube. Interactive meeting features like breakout rooms and instant polls keep remote users connected, while CRM integrations can help track customer interactions.

Read more in our 8x8 review .

Designed for office, remote, and mobile employees

Unlimited number of users can be added

Offers secure global PBX services

Essentials plan limited to 20 users

No video conferencing capabilities on the base plan

No 24/7 technical support on the base plan

RingCentral offers three plan options: Core, Advanced, and Ultra. The Core plan begins at $20 per user per month with an annual contract.

All plan levels include:

  • Unlimited domestic calling 
  • Interactive Voice Response (IVR)
  • Single sign-on
  • SMS and MMS
  • Analytics for IT administrators

The platform also offers many collaboration tools for remote and hybrid teams, with different capabilities on each plan. For example, users can host 24-hour video meetings with breakout rooms and whiteboard sessions. Upper-tier versions integrate with hundreds of applications, including HubSpot and Salesforce .

Read more in our RingCentral review .

Business phone service providers typically charge a per-user fee that can be paid monthly or annually. Base subscriptions range from $10 to $30 per user per month. The flat price per person generally includes a business telephone number, unlimited or metered calling, and other communication features.

Some other important pricing factors you may encounter include:

  • Tiered pricing models: They provide more features on higher-priced plans. 
  • Cloud-based tools: These tools generally don’t require onsite servers and, therefore, typically don’t require an installation fee. 
  • Hardware: VoIP phones and headsets are optional purchases that depend on your business’s specific needs.

Add-on features: Features such as international calling packages, increased conferencing capacity, and integrations are offered by many companies. For businesses that can benefit from these services, the added cost will be worthwhile, and businesses with simpler requirements can forgo them and save on costs.

What Should I Look For in a Small Business Phone System?

Small businesses can face narrower profit margins, especially in their early years of operation, and trimming costs wherever possible can be essential to success. “Cost is a huge factor for [these companies] in their operations," explains Supradeep Dutta , a Rutgers School of Business–Camden assistant professor and an expert in technology and entrepreneurship. "VoIP is one thing to reduce the cost of communications.”

Cloud VoIP phone solutions are an excellent option for mitigating costs associated with traditional phone services. For example, VoIP means that small companies can not only skip traditional office phones but can also explore remote work options for staff that doesn’t rely on a physical office. With the help of the apps associated with these services, employees can use their own mobile phones or computers to make or receive calls, send texts, or hop onto a video conference call – all from a business number.

Aside from the cost, two of the most important factors to look at in a small business phone system are:

  • Ease-of-Use: The simpler and more intuitive the service and associated apps are, the better. Making a phone call or sending a text should be straightforward, and your VoIP service should never make you feel like you need to hire a switchboard operator just to reach the right person. Look for a service that offers features that will make your life easier. Depending on your business, this can mean generating automatic transcripts, offering custom hold music, ensuring reliable voicemail functionality, or employing spam protection.
  • Flexibility: For a small business, flexibility is key. The ability for your VoIP service to scale with your business should be clear from the start with easy-to-add lines and transparent pricing. Don’t forget to consider integrations, either. The compatibility of your VoIP service to integrate with a CMS or help desk system is something to note before committing to a provider.

Every small business is unique, and a single feature can’t address every concern. It can be helpful to make a list of the features you need or want most from a phone system, beyond cost. While it might not be at the forefront of your mind, be sure to think about the security needs of your business and if the VoIP provider you’re considering can meet them. And, don’t forget to look into the provider’s customer support.

It’s easy not to think about problems until you have one, but the last thing any business needs is to encounter a technical issue and be unable to reach the right person who can help. Some providers offer 24/7 support and others are more limited. Make sure this availability will work for your operating hours.

Compare the Best Business Phone Systems for Small Business of 2024

How do i choose the best small business phone system.

Buying a business phone service can be an overwhelming process. The choices are vast and you have much to consider, from system types and features to cost and even your customers’ expectations.

The number of providers selling these services has grown as well. “Right now there are over 500 companies selling hosted phone systems in the United States,” says Phillip Sherman, president of Telecom Advisors Group , which helps companies find phone solutions to fit their business needs. “A new one or two pops up just about every day.”

Here are some factors you should consider when making a purchase.

  • Number of users: How many employees will be using your phone system? Most providers charge a monthly fee per user, so costs can really add up with the more users you have. A provider that charges a flat monthly fee regardless of the number of users might be a better choice if you’re just looking for a basic office phone system. 
  • Video conferencing: Does your company rely heavily on video conferencing with clients or other employees? If so, you’ll want to choose a provider that offers video meetings in its most affordable base plans. Those that offer it in their top-tier plans will drive up your monthly cost per user.
  • Automated features: If you expect a high volume of calls, you’ll want a provider that offers many automated call management features. These can include auto-attendant, voicemail-to-email or voicemail-to-text, and hold music. To keep your customers from waiting, you may also want to look into plans that include intelligent call routing, forwarding, flip, and transferring. 
  • Remote employees: If you manage many remote employees, you may also need a service with strong team communication tools. These can include an easy-to-use mobile app, team and one-on-one messaging, file sharing, and video conferencing. Just make sure you choose a cloud-based rather than on-premise PBX system that will support these remote features.
  • Customer service: If your business relies heavily on your phone system, make sure you choose a business with round-the-clock support. The last thing you’ll want to be doing when your phone system is down is submitting a support ticket. Instead, you’ll want to speak to a real person who can help you solve your problem fast.

How Do Small Business Phone Systems Work?

Business phone systems connect your employees to one another as well as to those outside of your business, like clients or customers. This can happen through voice conversation or through other tools like text or instant messaging. While there are different types of business phone services you can utilize, the ultimate goal should be to streamline communications to help your business run more efficiently.

Types of Business Phone Systems

Business phone systems can be broken down into a few different types. Each has its own benefits, but some are better suited to the needs of a small business. Larger companies may still lean toward the traditional private business exchange (PBX) system or IP-enabled PBX, which are dedicated systems to a specific company and generally based on-premise. On the other hand, small businesses most commonly use cloud-based VoIP systems.

Benefits of Cloud-Based VoIP Systems

When it comes to cloud-based VoIP systems, there are many benefits businesses can reap:

Cost savings: A cloud-based telephone service is not a dedicated system. Instead, it's hosted in the cloud and managed by the service provider. This allows the business phone service to be provided at a lower cost on a subscription basis.

Hardware-free: These types of phone systems don’t require hardware and can instead be accessed through mobile and desktop apps.

Dynamic updates: The hardware-free infrastructure allows the business phone provider to keep the service updated at all times and provides your company with access to UCaaS features, such as messaging tools, video conferencing, and third-party integrations.

Simplified implementation: The relative simplicity of implementing a cloud-based VoIP system makes it the ideal option for most small businesses.

Saves resources: VoIP systems give your company access to all the modern-day business phone system features, without the upfront cost of having to build out a dedicated on-premise system or the required staff to maintain it.

Mobility and flexibility: These systems give your employees the flexibility needed to work from anywhere since they can access your business communications network from an app on their cell phone.

To learn more about the ins and outs of VoIP systems, read our guide, What Is VoIP ?

Choosing the Right Business Phone Service for Your Needs

While cloud-based business phone services have many benefits, this type of system may not meet the specific needs of your company. Consider your options and how your business interacts with a phone system to complete your work in order to make a choice that best fits the way your company is run. Think about your business’s size, budget, and the most important features that you require from your business phone service.

Why Do Small Businesses Need a Business Phone System?

All businesses, small and large, benefit from better communication. For small businesses, however, there may be more specific needs that have to be addressed in finding the right phone system, like tighter budgets. That is why researching business phone systems are so imperative for small businesses.

As a small business owner, you will want to find a system that is the best balance of price and the features you need. To learn more, read our guide on How to Buy a Business Phone .

Cloud-based business phone systems work on your existing devices, such as cell phones and computers. No additional hardware is required. Mobile and desktop apps replace traditional analog telephones, and features like virtual faxing happen in the cloud. However, computer users may want a VoIP headset for call privacy and quality reasons.

If you want to use your current analog devices, including fax machines and conference phones, with VoIP, you will need an analog telephone adaptor (ATA). In addition, many small business phone providers support IP phones, which resemble analog desk phones but connect to the internet instead of a landline.

Yes, you can install your business phone system yourself. The best business phone systems for small businesses are commonly cloud-based telephony services. These services are quick and easy to set up because they do not require hardware to be configured on-site.

Cloud-based VoIP phone systems take a do-it-yourself approach. The system is hosted off-site and managed by the business phone system provider. So you don’t need to go through a complicated process to get your phone system up and running. Simply sign up for an account and pick out your phone numbers. Download the provider’s mobile and desktop apps to gain access to the business phone system. You will still want to set up typical features like voicemail and call routing, but once the app is installed, you are all set to make business phone calls.

You may also opt for IP desktop phones. These act as a more traditional business phone option and might be a good choice for small businesses with an office where employees spend most of their time. IP desktop phones are generally easy to set up with plug-and-play options or some minor configuring.

The average small business will generally require up to 10 phone lines. However, this number can be impacted by a wide range of factors, number of employees being foremost among them. If you are the sole proprietor of your business, you may only need a single. If you are a 50-person operation that fields calls daily across multiple locations and departments, you may require significantly more lines.

Some additional factors to think about include:

  • Number of both internal and external calls that occur in your business
  • How many employees actually require a line or separate number
  • How many locations, offices, and departments will require phone services
  • What your budget can comfortably accommodate
  • What hardware or equipment will be required to support your operations

Yes, internet-based phone services support employees regardless of where they work. VoIP lets you route or forward calls to employee-owned and company-owned devices. Your teams can answer and transfer calls, even if your physical office is closed. Home users typically have access to the same features provided for in-house staff, including virtual faxing, unlimited calling, and voicemail.

Moreover, many small business phone systems offer collaboration tools, allowing remote and on-site teams to interact in real-time through video and group messaging. These features may include file sharing, whiteboards, screen sharing, and breakout rooms.

Small business phone services often have security and privacy certifications that can help protect your company when communicating with clients over the phone. Secure networks, encryption, and modern internet protocols are among the industry standards for business phone providers. Although most VoIP providers encrypt phone calls, cloud-based tools do have vulnerabilities.

The type of information shared over the phone depends on your small business's industry. While some companies in sensitive information fields need to be more cognizant of these risks, all businesses should consider the inherent risk of using an internet-based business phone system. Robust password management policies, security software, and regular software and hardware updates help keep your business phone system secure.

Companies that handle personal health information (PHI) may need additional security measures, including working with a HIPAA-compliant VoIP vendor. These certifications are generally published on the phone provider's website for your reference. Be sure to find a provider that offers the necessary credentials for the regulations in your industry.

  • Best Business Phone Systems of 2024
  • Best VoIP Business Phone Systems of 2024
  • What Is VoIP?
  • How to Buy a Business Phone System
  • Nextiva vs. RingCentral Business Phone Systems
  • MagicJack vs. Ooma Business Phone Systems
  • Ooma vs. Vonage Business Phone Systems
  • Ringcentral vs. Zoom Business Phone Systems

Other Business Phone Systems

  • Google Voice
  • GoToConnect
  • Grasshopper
  • Ooma Office
  • RingCentral

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U.S. News 360 Reviews takes an unbiased approach to our recommendations. When you use our links to buy products, we may earn a commission but that in no way affects our editorial independence.

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The 16 Best VoIP Phone Services for Business

Clint Fontanella

Updated: July 11, 2022

Published: May 04, 2020

Remember when businesses transferred calls manually through a switchboard?

best business phone service voip

It's been nearly 40 years since switchboards were replaced by TSPS and other automated solutions that greatly reduced operator involvement. Now, VoIP is revolutionizing phone systems by routing calls through an internet connection rather than an analog telephone line. This works by converting your agent's voice into a digital signal and is much cheaper to operate than a traditional phone system.

→ Download Now: 45 Customer Service Scripting Templates

VoIP call centers are not only more cost-effective but also have better features. These services have voicemail, three-way calling, and even video conferencing so you can communicate with customers face to face. And, they're easy to install, with many having integrations that are compatible with various CRMs and help desks .

If you're interested in switching to VoIP, take a look at our list below of the best phone systems available for businesses this year.

Best VoIP Phone Service for Business

  • RingCentral
  • Circle Loop
  • UberConference

1. RingCentral

Price: Pricing available upon request

RingCentral is an all-in-one contact center that's ideal for both sales and customer service teams. It has skill-based call routing so inbound calls will be automatically assigned to the most appropriate agent, and it has outbound capabilities that empower your team to provide proactive customer service . Aside from calling, Ring Central also has an omnichannel inbox so your agents can manage incoming calls from different channels, all through one interface.

RingCentral

Image Source

Price: $20/user/month for Essential Plan, $21/user/month for Professional Plan, $28/user/month for Enterprise Plan

Nextiva offers a complete suite of communication tools including a business phone system . With Nextiva, your team has access to features like unlimited calling, call queues, and a voicemail-to-email option that automatically translates voicemails into messages your agents can read on the go.

Nextiva

3. Circle Loop

Price:  5 £ /month for Pay As You Go Plan, 15 £/month for Unlimited Plan

Circle Loop is a "next generation" cloud-based phone system that not only replaces your current business phone provider, but also acts as a hub where you can integrate all of your customer service apps.

One valuable feature that this system provides is its built-in conference calling. Rather than installing a third-party app  — that can potentially cost a small fortune  — Circle Loop has a free service installed right into its platform. And, Circle Loop doesn't charge you for premium rate numbers so you can include external participants free of charge. 

No Expensive Premium Rate Numbers

4. UberConference

Price: Starts free, 15$/month for Business Plans

UberConference is a handy solution for businesses looking to couple their phone system with their CRM . Once installed, UberConference makes it easy to schedule meetings and call contacts from your CRM's interface. And, it can send confirmation emails to contacts once an interaction is scheduled.

UberConference

5. CallHippo

Price: Starts Free, $10/user/month for Bronze Plan, $18/user/month for Silver Plan, $30/user/month Platinum Plan

CallHippo is a great option for businesses that are looking to adopt their first phone system. It provides fundamental features like call transferring, voicemail, and conferencing, as well as "smart call forwarding" which allows users to forward an incoming call to an alternative number. And, as a fun, added bonus, CallHippo provides catchy, upbeat music that enhances the customer experience while on hold.

CallHippo

Price: $40/month for Essential Plan, $70/month for Professional Plan, $85/month for Custom Plan

Aircall is a cloud-based phone system that integrates nicely with most CRMs. It lets you create toll-free numbers using your local area code and supports international calling as well. It also has an interactive voice response system that guides customers to the most appropriate service team to solve their problems.

Aircall

7. JustCall

Price : 14-day free trial; $29/user/month (Team); $49/user/month (Pro) — billed annually. Monthly and custom Business plans are also available.

JustCall is a phone service that makes it easy for customers to switch from their old provider to their new one. With JustCall, you can keep your existing phone number active and its customer service team will connect it to your account for free. JustCall also offers custom numbers, so you can spell your company name or a memorable message with your new phone number.

JustCall

8. OpenPhone

OpenPhone is a modern business phone solution that's best for teams looking to streamline their communication workflows. Along with professional phone features like phone menus, automatic call recordings, and voicemail transcriptions, you can work together with your team from a shared inbox to split responsibility for incoming calls and messages. You can even work together on responses to any conversation by commenting on internal-only threads.

openphone

Price: $20/user/month

Jive is an easy-to-manage phone system that can be deployed in one day. Its interface offers one-touch logins and scheduled logout times so agents can take breaks without completely logging out. As for features, Jive provides agents with queued information when a call comes in. This includes things like call waiting time, call queue origin, and contact information from your CRM.

Jive

10. VoiceShot

Price: $12/month/400 minutes, $20/month/1000 minutes, $25/month/2000 minutes, $80/month/5000 minutes, Customer Plans Available

If you're looking to arm your customer service team, VoiceShot is a virtual cloud-based phone system with features geared towards customer success and support. It has outbound voice broadcasting, urgent alert updates, and text messaging features that you can leverage for a delightful support experience. And, the VoiceShot API allows you to integrate the software into your website or CRM seamlessly.

11. CloudTalk

Price: $15/user/month for Starter Plan, $20/user/month for Essential Plan, $35/user/month for Expert Plan

For some businesses, your call center's operations are unique and you need flexible software that you can customize. This is where CloudTalk is valuable because it lets you personalize different features of your call center. For example, you can create a short, five-digit phone number so customers can reach you quicker. You can also personalize your automated greetings and play music depending on the customer's situation (in a call queue, on hold, off-hours, etc.).

Integrate CloudTalk with HubSpot to unleash seamless data synchronization and save your team time for what really matters — increasing customer satisfaction.

CloudTalk

Price: Pricing available upon request.

8x8 is an intuitive call center software that's ideal for customer service teams. For instance, one cool feature it provides is web callbacks. Web callbacks allow customers to submit call requests via a form on your website. Once the form is submitted, a new ticket is created and assigned in your inbox. This removes the point of friction of having to wait on hold for a service rep to field a call.

8x8

Price: $19.95/user/month for Office Plan, $24.95/user/month for Office Pro Plan

On its homepage, Ooma calls itself the "phone service designed for small business." Its software includes a virtual assistant that automates routing for incoming calls. It also has "ring groups" so callers can reach extensions, like your sales or marketing team, directly while still using one phone number.

ooma voip phone service

Price: $8/month for Standard Plan, $12/user/month for Pro Plan, $16/user/month for Elite Plan

Line2 is a VoIP phone system that's great for small- to medium-sized businesses and it's one of the most cost-effective options on our list. Line2 syncs your business phone number with your personal phone, letting you manage personal and professional calls all from one device. And, Line2 will screen your calls so you won't receive calls from clients when you're not expecting them.

Line2

Price: Mobile Plan $20/month, Premium Plan $30/month, Advanced $40/month

Vonage has a bunch of cool features that customer service teams use to improve productivity. For example, it has a spam shield that checks inbound calls before your reps answer them. It also has a powerful receptionist console where agents can manage up to 50 concurrent calls.

Vonage

16. Dialpad

Price: $15/user/month for Standard, $25/user/month for Pro

Dialpad offers everything you need to get started with a business phone system. It offers seamless integration with fast deployment, and also supplies options for hardware needs as well. With Dialpad, you can purchase headsets, phone setups, and anything else required to get your contact center up and running.

Dialpad

Not sure which hardware you'll need? Start with learning about call center headsets .

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  • The Best Business VoIP Services for 2024

Voice over IP is the go-to technology for modern business phone systems. We put leading cloud-based VoIP services through their paces to find out which ones deliver the most bang for your buck.

Neil Mcallister

Intermedia Unite

RingCentral MVP

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8x8 eXperience Communications as a Service

8x8 eXperience Communications as a Service

Vonage Business Communications

Vonage Business Communications

Dialpad

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Nextiva

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Freshdesk Contact Center

Freshdesk Contact Center

Line2

In 2024, analog phones are virtually a thing of the past, with more and more traditional landlines being replaced with modern, digital alternatives. Most prominent among these is voice over IP (VoIP), a technology that encodes analog sound into digital packets and transmits them over the internet. VoIP solutions have grown so popular that even many residential phone customers now use the technology in their homes, although many don't realize it. But VoIP has really taken off in the business world, where it has almost completely displaced traditional, analog PBX systems. Modern business VoIP systems often combine voice calling with video, chat, SMS, and integrations with other business software, such as your CRM system . Because of their high versatility, such systems are often referred to as unified communications as a service (UCaaS).

In fact, business VoIP systems have become so popular that the market has quickly become filled with an array of options. Some are general-purpose digital calling systems, while others are tailored for specific use cases, such as call centers or industries that require increased security. We've sampled and tested leading products in each category to help you make an informed buying decision for your company. Below are our top-rated picks, along with additional information to help guide your choice.

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Deeper dive: our top tested picks, why we picked it.

With Unite, Intermedia offers an excellent VoIP communications system that scales from small to midsize businesses, up to enterprises. The company bundles free phones or related devices (cameras, headsets) with each subscribed seat, and its focus on integrating with third-party software makes it attractive for businesses that want to further support help desks and customer relationship management (CRM).

Who It's For

If your organization's looking for a general-purpose VoIP phone system, check out Intermedia Unite. Although it's not the cheapest business VoIP service in our roundup, it has enough flexibility and features to grow along with your business—enough for it to earn our Editors' Choice nod. It's also a good choice if you're looking for a VoIP system that has tight integrations with Microsoft Teams .

  • Unified communications with voice, video, chat, and file sync
  • Many useful, standard VoIP features
  • Robust integration with third-party services
  • New Chrome compatibility
  • Mobile app required for importing and initial syncing of contacts
  • Limited call monitoring features
  • New Chrome web app doesn't support Microsoft Edge

RingCentral has long impressed us with its business VoIP offerings. The latest iteration, dubbed RingCentral MVP, stands for "messaging, video, and phone," which is indicative of its move away from basic voice services toward a UCaaS approach. RingCentral has also proven itself reliable at high call volumes, something that many rival services struggle with when put under pressure. Its AI-backed transcription and call analysis features are particularly impressive. We're also appreciative of RingCentral's administration capabilities that give admins many options in an easy-to-navigate UI.

Much like Intermedia Unite, RingCentral MVP is a well-rounded platform that includes virtually every capability you'd want in a small to midsize business, which is why it also earns our Editors' Choice badge. For the price, though, we think RingCentral might be more attractive if you're expecting a relatively high call volume—even its mid-level pricing tiers place no caps on the number of users you can add to your plan.

  • Much-improved video conferencing
  • AI-backed transcription and call analysis
  • Enhanced collaboration capabilities
  • Numerous add-on apps
  • Limited report customization
  • Tedious, wizard-based configuration

8x8 has gone all-in on UCaaS, as reflected in its new (and somewhat cumbersome) branding. You'll get a unified experience for all your business calls and conferencing, and 8x8 rolls out new features and updates with a steady cadence. One example is the new Frontdesk feature, which debuted with the latest release. The tool makes it easier for small businesses to emulate the traditional receptionist's desk.

Although 8x8 lacks some of its competitors' more advanced features, we think it's still a plucky and fast-moving competitor in the small to midsize business VoIP space. Its focus on UCaaS demonstrates its forward-thinking approach, and should make it attractive to any organization that wants to make the most of what software-based calling and conferencing solutions offer. Its pricing might be more attractive to organizations with tight purse-strings that don't need all of the features found in our Editors' Choice winners.

  • Lots of features in the base offering, including video conferencing
  • Improved mobile video from earlier versions
  • Easy setup for mobile and desktop clients
  • New Frontdesk feature for receptionists
  • Missing productivity features found in other products
  • Some user settings only configurable using bulk edit
  • Analytics reports aren't configurable

Vonage is a VoIP pioneer in both the business and residential markets. Because of its deep roots in the industry, it's had a chance to build and refine many features that younger players are still trying to iron out. Vonage offers a good selection of third-party software integrations, notably including Salesforce, and it even offers support for companies that want to build bespoke applications that integrate with the platform.

If your organization absolutely must choose a mature and established provider for your VoIP service, look no further than Vonage. In that sense, Vonage might be the veritable IBM of SMB VoIP. That being said, if your requirements are not so strict, and you're looking for a VoIP option that might offer a better UI and be easier to self-manage, you might want to look closely at competing services.

  • Long list of features for admins and users
  • New AI-based Virtual Receptionist
  • Solid mobile and desktop apps
  • Good training and self-help materials
  • Importing contacts requires multiple steps
  • Add-on features cost extra, and can quickly add up

We like Dialpad's dedication to its role as a software-based communications service. Although Dialpad supports hardware handsets, its real focus is its softphone, which the company regularly update. In fact, Dialpad says it ships new software updates every two weeks. Frequent updates aren't always a good thing, but we appreciate the company's insistence on constantly refining its offering. In particular, it's another entry in our roundup that's using artificial intelligence and machine learning to enhance its automatic call transcription capabilities.

Dialpad may not be able to go head-for-head with the largest competitors in the business VoIP field, but it still has many features. If you're interested in a technology-first vendor that strives to regularly innovate, particularly if you're planning to deploy softphones as your main clients, this low-cost solution might be right up your alley.

  • Desktop client acts as a communications hub
  • AI-based call transcription highlights actionable call content
  • New geographic call routing feature
  • Video conferencing still a $15 add-on for more than 10 meeting participants
  • No call quality information in the analytics report

Teams is Microsoft's widely used, all-in-one team collaboration platform, and Teams Phone is the official VoIP add-on for it. As you'd expect, then, it has excellent integrations not just with the other Teams components, but also Microsoft 365 . It doesn't quite measure up to our Editors' Choice picks, especially in regards to call center functionality. Still, it's hard to ignore the market leader in office productivity software when it comes to business communications.

Dedicated Microsoft shops might not even look further than Teams Phone when choosing a VoIP provider. Its UI is familiar, and it certainly doesn't hurt that Teams Phone customers receive support from Redmond, as they're used to. However, if you haven't already bought into the broader Teams platform for business collaboration, we have a hard time recommending that route if all you're looking for is a standalone VoIP system. 

  • Deep integration with Microsoft Teams and Microsoft 365
  • Detailed call quality metrics with deep insight into the system
  • Expanded range of local calling plans
  • Calling plan still limited to 3,000 minutes (50 hours) per month
  • Some administration tasks still require PowerShell scripting

Nextiva is a full-featured, versatile VoIP system with an attractive UI that works across desktop and mobile platforms. It also offers some of the most comprehensive call analytics of any of the systems we tested. Its administration functions are straightforward, including a graphical call-flow builder that lets admins set up automatic call routing and interactive voice response (IVR) trees. What's more, it can sync contacts with address books from Google Workspace and Microsoft 365.

Nextiva's modern-looking, easy-to-use softphone apps make it a good choice for businesses with distributed and remote workforces. Its rich analytic charts and dashboards cater to managers who want to monitor call quality and employee usage patterns without being a VoIP expert. However, while affordable, it isn't the cheapest solution we tested. Some features that competitors provide by default, such as call recording, are only available at Nextiva's highest pricing tier.

  • Calendar and Contacts integration with Google and Microsoft
  • Comprehensive and attractive analytics and reports
  • Modern, elegant interface
  • Enterprise tier needed for full functionality
  • Contact syncing is one direction only

Ooma Office isn't as impressive overall as our Editors' Choice heavy-hitters, but it's still a solid choice for small to midsize businesses looking to quickly get a VoIP phone system up and running. It lacks fancy features, such as AI-based transcription and deep integrations with other software, but it's easy to use and manage. Its latest version adds welcome features—including video conferencing, SMS messaging, and contact syncing—that keep it in the running with competitors.

If you're looking for a modestly priced business VoIP system that won't overwhelm you with a huge catalog of features, Ooma Office might be a good choice. It uses a wizard-based approach to setup and management, which small IT departments will appreciate. If, on the other hand, you're looking for a feature-packed VoIP system, Ooma may disappoint. Still, if cost is a concern, Ooma is affordable and doesn't require a contract.

  • Flexible service that lacks a fixed contract
  • Full-featured meetings with no client installation required
  • Easy to use
  • Call-quality reporting is based only on user feedback
  • Lacks integrated productivity features
  • Username and password the only authentication option

Mitel is a longtime player in business voice communications. As a result, its guiding principle for its MiCloud Connect VoIP system has been to replicate the features of traditional, on-premises PBX systems, such as making it easy to interconnect remote offices. Even when it's acting as a cloud service, it prefers to have a designated central office so that it can take advantage of a robust LAN. That means it can be harder to set up than some other business VoIP services, but it can offer real advantages in call quality.

Tiny shops might want to skip this one. Mitel's PBX-focused approach suggests it's better geared for midsize to large businesses. Similarly, highly distributed workforces might not gain as much benefit from MiCloud Connect as they could from other competitors. If, on the other hand, you're in the process of bringing employees back into a central office, and like the idea of leveraging a well-managed LAN for optimal call quality, Mitel's offering deserves a look.

  • Handy Bluetooth handset
  • Contact import from CSV plus Google and some Microsoft 365 syncing
  • Long list of available CRM integrations
  • Fixed number of reports and modifying or adding new ones costs extra
  • Overall costs are incremental and can therefore rise quickly

Freshdesk's VoIP offering is a little different than most of the others we've tested. Rather than targeting general business communications, it leans heavily toward supporting call centers, such as customer help desks. It integrates with various e-commerce, help desk, and CRM systems, including those provided by Freshdesk itself. It also offers admins an impressive collection of call metrics to help tune and manage a large-scale calling operation.

If you can't picture banks of constantly-ringing phones in your offices, and you don't do direct phone marketing, then Freshdesk Contact Center probably isn't for you. On the other hand, organizations with high call volumes and that are organized around functions like customer phone support will appreciate Freshdesk's focus on this area. You'll especially appreciate its call monitoring and management options that surpass the competitons' offerings to ensure a high-quality customer experience.

  • Easy to configure
  • Great feature set for a low-cost call center solution
  • Call transcription support
  • Limited support for desktop phone equipment
  • Lacks external syncing, so contacts must be imported using a CSV file
  • Transcription only available at the Enterprise pricing tier

Compared to some of its competitors—and especially our heavy-hitting Editors' Choice picks—Line2's cloud business VoIP offering is so stripped down that it almost resembles a residential VoIP service. That said, Line2 is incredibly easy to get up and running, and you don't need to be a VoIP expert to use it. It lacks the features found in more integrated VoIP systems, such as video conferencing, but it provides well-designed softphone apps that provide basic telephony functions on desktop and mobile devices.

If all you want to do is provide business phone numbers to your employees, and don't want the hassle of a full-fledged VoIP system, check out Line2. Just about anyone can set it up, and you won't need to take time away from more important business tasks to manage it. Just be aware that once your organization starts to grow beyond its earliest stages, you'll probably find yourself looking for something that offers more features.

(Editors' Note: Line2 is owned by Ziff Davis, PCMag's parent company.)

  • Simple setup
  • Intuitive softphone client
  • Includes incoming fax
  • Limited reporting; analytics cost extra
  • Lacks third-party integrations
  • No video conferencing or collaboration features

Buying Guide: The Best Business VoIP Services for 2024

What is a voip phone system.

Traditional landline phones are a form of analog telephony. VoIP, on the other hand, brings voice calling to the digital age. VoIP systems convert voice calls into network packets and transmit them over the internet or other IP-based networks. Most also include a bridge to traditional phone systems, so the people you call don't need to use VoIP themselves (nor do the people who call you). In addition, they typically emulate the functions of traditional PBX (private branch exchange) business phone systems, such as conference calling, call routing, and call monitoring.

How Much Does a Small Business VoIP System Cost?

Today's small business VoIP systems are billed on a subscription basis. You'll be charged based on the number of users (phone extensions) you need, on either a monthly or yearly basis. Some vendors require you to commit to a specific term, while others don't. That said, you'll usually receive a discount by paying for a full year of service in advance. 

How much a given service costs per month can range widely. Most offer multiple pricing tiers based on factors like the feature package, the number of users you need to support, and how much you expect to use the service. Among the products we tested, pricing ranged from $15 per user per month at the low end, all the way up to $65 per user per month for an advanced, enterprise-grade product. Most small businesses can expect to pay about $20 per user per month.

What's the Advantage of a VoIP Phone System?

VoIP supplanted traditional PBX phone systems because it is less expensive but far more versatile. Even today's  residential VoIP  offerings include features far beyond those of conventional telephone systems. In addition to voice calling, most modern VoIP systems integrate other channels and features, including conference calls, call recording, mobile communications, video conferencing , team collaboration , and even social media, earning them the classification of unified communications-as-a-service ( UCaaS) —we'll discuss these in depth, below.

These days, most VoIP solutions have evolved into managed, cloud-based services—and with good reason. Moving to the cloud helps reduce costs, increase reliability, and lift the management burden off of your organization's staff, making cloud VoIP systems a clear winner.

How to Choose a Business VoIP System

Whether this is your first time switching to business VoIP or you're upgrading an existing system, the sheer number of options can be dizzying. It's important to remember that while we've evaluated the VoIP systems in this roundup based on factors like features, ease of use, and cost, the solution that's right for your business might not necessarily be the one that looks best on paper.

Your first order of business should be to consider just how your company plans—or needs—to use its phones. For example, if your goal is to upgrade an existing PBX, replacing it entirely might not be a viable option, if only because some parts of the system can't be easily changed over to softphones or even desktop VoIP handsets.

best business phone service voip

For example, suppose you're operating a heavy manufacturing environment with outdoor activities, such as a steel fabrication yard or a landscaping company. In that case, your rugged old outdoor phones may be just what you need there, and VoIP should only be deployed for office and remote workers.

Even for less extreme environments, you should think about the features you'll need—now and for the future—as well as the ones you don't. Without careful planning, it's easy to find yourself paying for capabilities you'll never use, not to mention unnecessary complexity that makes your phone system hard to manage.

One important step in this process is to sit down with all of the stakeholders who will be affected by your eventual decision. Naturally, this includes the IT staff and the data security folks, since your voice calls will now be data communications. However, department heads and employees who use the system to get work done should also have their say, especially those whose work drives revenue and engages customers. 

You don't want to hamstring anyone's activities by skimping on features, but you also don't want to overwhelm them with options they don't understand. The best VoIP system for your business will always be one that doesn't just meet your employees' needs; your workers should feel comfortable using it, too.

What Are Softphones?

Traditional VoIP systems use dedicated VoIP phone equipment that sits on your desk and establishes calls via the Session Initiation Protocol (SIP). But VoIP has come a long way since these humble beginnings.

One of the most important innovations that modern VoIP systems bring to business communications is softphones . In a nutshell, a softphone is an app that replicates all of the features of a traditional, desktop business phone, and often much more. What you lose in plastic hardware, you gain in functionality, including video conferencing and text chat.

At their most basic, softphones let you use the speakers and microphone on your PC, laptop, or other devices to mimic the capabilities of a desktop phone. They also help convey many additional VoIP advantages. Their screen-based interfaces make it easier to switch between communications channels, even mid-call, and they also help the system integrate with other software, such as help desk and customer relationship management (CRM) systems.

Mobility adds an additional wrinkle. These days, most workers are accustomed to taking calls on the go. However, using a mobile phone's built-in calling features means you sacrifice VoIP's productivity-enhancing features, such as call monitoring, logging, transferring, and integrations with other apps. Many VoIP systems offer softphone apps that run on Android and iOS devices, and in some cases, these apps have full feature parity with their desktop versions. You'll want to investigate these options thoroughly if your staff includes a significant number of road warriors.

Can My Network Handle VoIP?

Networking issues have always been a primary concern for any VoIP implementation. VoIP traffic is much more sensitive to network bumps and potholes than most general office traffic, such as web browsing. When a VoIP system is starved for bandwidth, that translates to garbled conversations, difficulty connecting, or dropped and lost calls.

Further complicating matters is the ad hoc design of many modern small-business networks. Chances are your small office network might consist of a few wireless routers , rather than dedicated Ethernet jacks at workers' desks, making monitoring and maintaining traffic quality more difficult.

In the wake of the global COVID-19 pandemic, at least some of your staff are almost certainly working from home , and there's a good chance that remote work will become a permanent part of modern employment, particularly for small to midsize businesses. Your internal IT staff will have little to no control over these staffers' home networks. 

Finally, the business VoIP systems in this roundup are all managed cloud services, rather than on-premises products that mimic a traditional PBX. We think that's a good thing: Cloud VoIP services can potentially offer greater reliability, easier management, and more features, all at a lower cost than first-generation VoIP systems. But they also increase your reliance on the public internet for the most basic distance communication needs.

The upshot of all this is that, unlike your local LAN, there's little your company can do to control networking conditions on the public internet. Managing your connectivity is almost entirely the province of your network provider—or multiple providers, if your workforce is geographically dispersed. Often, the best you can do is to hope for the best. Check out our roundup of the fastest internet service providers (ISP) to see which might be able to offer you the most bandwidth, and consider subsidizing high-speed connections for your remote workers.

Does VoIP Work With Alarm Systems?

Another issue worth considering is whether your business currently relies on alarm systems, such as perimeter alarms or motion detectors. Many of these connect to alarm monitoring services via traditional analog phone lines. You may be able to switch these lines to VoIP, but use caution. The digital codecs used to encode voice calls can interfere with electronic signaling devices, such as analog modems, fax machines, and alarm monitoring systems, which have different sound-quality requirements. Consult with your alarm company to see whether they keep a list of VoIP providers they have pre-vetted for this purpose.

Sustained power is another factor to consider. Analog phone lines operate on power provided by the telephone company, which is separate from the main energy grid. VoIP lines, on the other hand, need AC power, just like any other digital device. You'll want to make sure you have backup power available for your network routers, VoIP servers, and any other hardware your VoIP system requires, or you risk having your alarm monitoring service fail in the event of a power outage.

What Is UCaaS?

So far, we've talked about replacing traditional PBX systems with VoIP, but simply switching from analog voice to digital offers only marginal cost savings. Instead, the real value of modern VoIP comes from flexibility and integration features that only software-based communications can bring, which takes us to the fast-evolving field of unified communications-as-a-service (UCaaS).

The features offered in any particular UCaaS solution vary widely from vendor to vendor. Still, most include options for video conferencing, shared meeting and online collaboration tools, integrated faxing , and mobile VoIP integration. 

best business phone service voip

However, where UCaaS really starts to become a game-changer is when it lets your VoIP system integrate with other systems used within your business. For example, it might integrate with your CRM system, letting it recognize a customer's phone number or some other identifier and automatically pull up the customer's record for the technician or salesperson answering the call. It could even alert a manager to monitor the call if it's a critical client.

Other popular UCaaS integrations include help desk software and marketing automation tools. Some vendors even offer industry-specific features for certain verticals, such as healthcare. These backend software integrations explain the significant growth in the UCaaS market over the last several years. The concept is constantly evolving to include more communication and collaboration technologies.

What's Next for Business VoIP?

VoIP makes the most sense for the vast majority of SMBs, and not just because the costs are lower; VoIP is the only way to keep up with evolving communication trends. Software integration lies at the heart of VoIP and UCaaS, so you can't make a purchasing decision without thinking about the future. 

On the one hand, consider each vendor carefully to see what they've done over the last half-decade in product development and keeping up with VoIP and UCaaS trends. On the other hand, think about what you'll need in the next five years.

best business phone service voip

At PCMag, we've noticed three trends that almost all vendors mentioned as essential to their customers over the last year. That means they'll be crucial capabilities those vendors will want to add to their platforms in 2024:

  • Network Mobility. Although some VoIP services still offer mobile handsets, these devices seem to be on the downslope. After all, if talking while walking is your goal, why carry a clunky handset when you can speak on your smartphone? Seamless voice switchover based on geofencing is one approach. With it, your smartphone detects that it's inside your company's wireless network and seamlessly engages your VoIP client over Wi-Fi, not your cell service. You'll make and receive calls from your calling plan, as well as your business's VoIP service. This generally goes beyond simple calls and includes texts, voicemail-to-email, and collaborative online meetings.
  • 5G Integration. However, a little further down the road is ubiquitous 5G . When that happens, several VoIP vendors will connect their services to 5G. Workers will then be able to access their business VoIP service wherever they are and across any device as long as it's 5G compatible. Although some vendors do this with current mobile technology, 4G's latency limits often deliver a sub-optimal experience. This applies to simple voice traffic, as well as video and collaboration. 5G is the first mobile service that promises the bandwidth necessary to make true mobile UC a reality.
  • Artificial intelligence (AI) . If your current phone system uses an automated menu to help route customer calls, or even if it extends its tendrils to your website's e-commerce features, expect UCaaS vendors to pitch you on artificial intelligence . In addition to the chatbot features we discussed earlier, your vendor can also use AI to detect security issues (see below). It can also work on the reporting and analysis side, so you'll have a much more granular understanding of call and network quality, call volume, and the apps most affected by your VoIP service.

These trends will likely become important selling points in most VoIP vendor-customer pitches over the next several years. Although that's great, be sure to fully understand what's being offered and how the vendor will deliver it. For example, is a 5G implementation truly standards-based, or are there some proprietary hardware or software components? How will new security measures affect overall voice performance, and does the vendor fully support the changing security requirements for industry regulations like HIPAA and Sox?

If all this seems like a lot to ponder, remember that it's well worth the effort. Just about anything you can picture a business needing from a phone or collaboration system can be delivered by a hosted VoIP solution at a more affordable price than purchasing and maintaining your own on-premises PBX. It's just a matter of selecting the right solution for your business.

Want to learn more about how to supercharge your business communications? Learn how to Future-Proof Your Business VoIP for Hybrid Work , and check out the Best Video Conferencing Software based on PCMag's independent tests.

More Inside PCMag.com

  • The Best Video Conferencing Software for 2024
  • Lose Your Landline: The Best VoIP Home Phone Services
  • The Best Business Messaging Apps

About Neil McAllister

Neil McAllister

Computer magazines and tech publications had a huge influence on my formative years, so when I was given the opportunity to work in tech journalism, I jumped at the chance. My career studying and writing about tech has now spanned more than two decades. Before PCMag , I spent time as a writer and editor at InfoWorld, and a few years as a news reporter for The Register , Europe's largest online tech publication. Throughout, I've strived to explain deep and complex topics to the broadest possible audience and, I hope, share some of the thrill and fascination I find in this field every day.

More From Neil McAllister

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Google Voice: Business Phone System & Plans Stay connected and save time with an easy-to-use business phone solution that fits organizations of any size.

Work from anywhere

Your Voice line works on mobile devices, laptops, and supported deskphones so you can stay connected at work, home, or on-the-go.

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Voice uses Google AI to help save you time by blocking spam calls and transcribing voicemails to text automatically. Integrations with Google Meet and Calendar help keep the focus on what's important.

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Our sales team now uses Google Voice to call and text customers from their smartphones, tablets, and the web. And because it is considerably more affordable to operate than our legacy VoIP systems, we continue to steadily expand our usage of Google Voice.

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Updated 6:37 a.m. UTC March 1, 2024

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Businesses of all sizes are turning to Voice over Internet Protocol (VoIP) telephone services as a way to reduce their overhead costs and gain a competitive advantage. Two important trends in business VoIP services are the use of AI-assisted technologies to improve staff productivity and enhance the outcomes of customer interactions and the integration of VoIP phones with CRM systems, analytics software, productivity tools and collaboration platforms such as Slack and Microsoft Teams.

Our evaluation of the best cheap VoIP services identifies the strengths of our top 10 selections, as well as their shortcomings.

Featured VoIP phone service offers

Ringcentral.

best business phone service voip

Via Ringcentral’s website

Monthly fee

$30 per user

Live chat support

best business phone service voip

Via Zoom’s website

$10 per user

Best cheap VoIP service

  • Go ogle Voi ce : Best for Google Workspace users.
  • Dialpad : Best for unified communications.
  • Intermedia Unite : Most affordable for very small businesses.
  • RingCentral : Best for remote and hybrid teams.
  • Webex : Best for meetings and video conferencing.
  • Nextiva : Best for all-in-one collaboration.
  • Grasshopper : Best for instant responses to missed calls.
  • eVoice : Best for low-cost core VoIP services.
  • OpenPhone : Best for built-in CRM features.
  • Zoom Phone : Best for built-in contact center features.

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  • 25 companies reviewed.
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Best for Google Workspace users

Google voice.

Google Voice

Starting monthly fee (per user)

Toll-free numbers, video conferencing, what you should know.

Google Voice’s personal plan provides free telephone numbers and unlimited calling in the U.S. and Canada. The three Google Voice business plans start at $10 per user per month and add voicemail transcription, call forwarding and reporting on usage and activity.

The true strength of Google Voice for small businesses is how well the product integrates voice communications with other work processes as part of Google Workspace. The company offers dozens of third-party integrations as well, but Google Voice depends on other Google Workspace components for some functions, such as linking to Google Meet for video conferencing. By contrast, Zoom and Webex make VoIP service an extension of their video conferencing systems.

The Basic Google Voice plan is limited to 10 users and lacks features that many small businesses require, such as ring groups for sharing numbers and managing incoming calls and a multi-level auto attendant that gives callers a list of options to choose from. Google Voice lacks the built-in collaboration tools of vendors such as Nextiva.

Pros and cons

  • Seamlessly integrates VoIP with other Google Workspace business tools.
  • Prices start at $10 per user per month.
  • Multi-level auto attendant and ring groups with Standard and Premier plans.
  • Texting is limited to the U.S.
  • No support for sending text message auto-replies to calls.
  • Doesn’t offer toll-free telephone numbers.

Best for unified communications

Dialpad

Dialpad’s three VoIP plans for business are part of a unified communications as a service (UCaaS) solution that integrates phone calls and text messages with meetings, sales and call center operations. The plans include unlimited calling in the U.S. and Canada (and within your home country if located elsewhere), as well as SMS messaging, audio chat rooms, voicemail transcriptions and unlimited video meetings with up to 10 participants.

Dialpad applies AI techniques to make it easier to extract business intelligence from your work processes. For example, the company’s AI Recaps feature generates summaries of call conversations and recommends follow-up steps.

The entry-level Standard plan sold by Dialpad integrates only with Google Workspace and lacks hold queues, quality-of-service reports and other useful features of the Pro package. The company’s Enterprise solution offers a 100% uptime guarantee and supports unlimited ring groups.

  • Combines business VoIP with meetings, sales and call center operations.
  • AI Recaps feature provides summaries and analyses of calls.
  • Includes unlimited video meetings with up to 10 participants.
  • Standard plan lacks third-party integrations and is limited to three ring groups.
  • Placing international calls requires that admins enable the service and add credits.
  • Hosting video meetings with more than 10 participants requires a $20-a-month upgrade.

Most affordable for very small businesses

Intermedia unite.

Intermedia Unite

Starting monthly fee

Intermedia Unite’s Pro and Enterprise VoIP plans are sold at a flat rate and support up to five concurrent endpoints. This allows businesses with small sales and support operations to save on their communications costs. For $27.99 per month, Intermedia Unite Pro gives you a free device and unlimited calling in the U.S. and 32 other countries (excluding calls to some premium numbers, which are charged on a pay-per-use basis).

Other features of the company’s Pro and Enterprise plans are an auto attendant, call park and pickup, call recording, voicemail transcription, business SMS, team messaging and HD video conferences with up to 100 participants (Pro) or 200 participants (Enterprise). Its built-in analytics include a QoS dashboard, call history, supervisor analytics and wallboards.

Intermedia also sells two Unite solutions that integrate with Microsoft Teams. Its add-on services include archiving, fax lines, toll-free numbers, additional phone numbers and company messaging.

  • Single monthly price supports up to five concurrent endpoints.
  • Sells a range of telephony hardware.
  • Integrates with dozens of CRM, productivity and sales support products.
  • Salesforce, Service Now and other integrations offered only with the Enterprise plan.
  • Archiving your call records requires an extra charge.
  • Storage limits of 50 GB (Pro) and 200 GB (Enterprise).

Best for remote and hybrid teams

RingCentral

RingCentral’s VoIP services include features that support remote and hybrid work teams, including HD video and audio meetings, team messaging and file sharing, collaborative notes and breakout rooms. The company’s three packages – Core, Advanced and Ultra – come with unlimited domestic calling, SMS and MMS messaging, shared phone lines and a business or toll-free phone number.

The team collaboration and management features in RingCentral’s VoIP plans let workers share tasks, calendars and files, and collaborate through a whiteboard and shared meeting notes. The AI-powered Meeting Insights creates video and searchable text summaries of meetings, while the Live Transcription and Closed Captions features apply AI techniques to generate captions from speech in real time.

All three RingCentral VoIP plans cap users’ monthly allotment of toll-free minutes: 100 for Core, 1,000 for Advanced and 10,000 for Ultra. SMS text messages are also limited to 25, 100 and 200 per user per month for Core, Advanced and Ultra, respectively.

  • Collaboration tools combine team messaging, task management and file sharing.
  • All VoIP plans support voicemail transcriptions and voicemail to text and email.
  • Calls are encrypted end-to-end and can be recorded automatically or on demand.
  • Entry-level Core VoIP plan is limited to 25 SMS messages per user per month.
  • Toll-free calling is capped at 100 minutes a month for Core and 1,000 minutes a month for Advanced.
  • Automatic call recording offered with Advanced and Ultra packages only.

Best for meetings and video conferencing

Webex

Starting monthly fee (per license)

The three VoIP products sold by Webex are tightly integrated with the free version of the company’s Meeting video conferencing solution. The entry-level Webex Call lets you make unlimited calls in the U.S. and conduct meetings up to 40 minutes long with as many as 100 participants. Its features include an auto attendant, visual voicemail, a secure lobby for meetings and local storage of meeting recordings.

The midrange Webex Suite lets you hold meetings for as long as 24 hours with up to 200 participants. It comes with 10 GB of cloud storage for meeting recordings, closed captions and meeting highlights in English, French, German and Spanish. Other features include live polling, post-meeting transcripts, recording encryption and file transfers during meetings.

The high-end Webex Enterprise adds many call-management features, such as call recording, call queue, call barging, group paging, voicemail to email and Webex Go, which allows you to make calls from your Webex line on your mobile phone using the phone’s native dialer.

  • Includes video meetings up to 40 minutes with as many as 100 attendees.
  • Integrates with Cisco business phones and other equipment.
  • Suite and Enterprise plans come with closed captions and meeting highlights.
  • Call queue and call recording offered only in the Enterprise package.
  • Entry-level Call plan doesn’t encrypt meeting recordings or store recordings in the cloud.
  • Call package limits meetings to 40 minutes and doesn’t allow file transfers during meetings.

Best for all-in-one collaboration

Nextiva

Nextiva’s integrated collaboration features allow work teams to combine their calendars, send messages and files, chat, hold video meetings and share up to 500 contacts from a single workspace. All three VoIP plans sold by Nextiva – Essential, Professional and Enterprise – include unlimited calling in the U.S. and Canada, video calls up to 45 minutes long, voicemail-to-email notifications, unlimited internet faxing and call groups.

In addition to the 45-minute limit on video calls and meetings, Nextiva caps each package’s toll-free minutes: 1,500 minutes per month for Essential, 3,000 for Professional and 12,500 for Enterprise. Unlimited conference calls, mobile SMS/MMS messaging, multi-level auto attendant, voicemail to SMS and integrations with many CRM systems and other business apps are available in the Professional and Enterprise plans.

Nextiva prices are based on the number of users, so businesses with only a handful of staff members pay more per person than companies with dozens of workers.

  • Combines shared calendars, team chat, meeting rooms and messaging in a single workspace.
  • Encrypted screen sharing and file sharing during video meetings.
  • All plans include unlimited video meetings and internet faxing.
  • Charges higher per-user prices for small businesses than larger ones.
  • Video meetings are limited to 45 minutes.
  • Call recording is offered only in the high-end Enterprise plan.

Best for instant responses to missed calls

Grasshopper.

Grasshopper

Grasshopper’s VoIP services target small businesses that want to separate work calls from personal calls. After you choose a toll-free or local number and sign up for one of the company’s four plans, you download the desktop and mobile apps and configure your settings. You’re then ready to place and receive phone calls to your business number.

All four plans sold by Grasshopper include the Instant Response feature that automatically sends a text to new callers when you miss their call. The text can include your business hours, street address or other information. Callers know they’ve reached the correct number, and they can respond with their call-back information.

Small businesses that need more than a single phone number can sign up for Grasshopper’s Partner plan, which comes with three numbers and six extensions. The high-end Small Business package has five business phone numbers and unlimited extensions.

  • Automatically sends text messages in response to missed calls from new and existing clients.
  • The Solo Plus plan supports unlimited users on a single phone number with three extensions.
  • The Small Business package has five phone numbers for unlimited users and extensions.
  • Doesn’t offer video conferencing or e-faxing.
  • Business texting requires added registration and messaging fees for local numbers.
  • Offers fewer third-party integrations than competing VoIP services.

Best for low-cost core VoIP services

eVoice

Small businesses looking for affordable VoIP phone service without the frills will appreciate eVoice’s core plan that includes three telephone lines with multiple extensions for only $14 per month for one user and $10 per month for 10 users. Other features in the company’s base plan are voicemail, call routing and screening, merged calling, auto-attendant, hold music and virtual fax.

Other VoIP functions that are standard in VoIP packages from competing vendors are sold as add-ons by eVoice. However, the prices for some of these add-ons aren’t listed. The add-ons include call recording, unlimited messaging, voicemail transcriptions, professional greetings and Live Receptionist, which has receptionists based in the U.S. answer your calls, schedule appointments and handle other administrative tasks. Prices for Live Receptionist start at $188.95 per user per month.

Even with the add-ons, eVoice’s VoIP service lacks features that many businesses require, including video meetings, third-party integrations and phone hardware options. For example, eVoice offers basic usage reports that track your call history, but the reports don’t provide the insights available from Dialpad’s AI-assisted analysis and coaching.

  • Provides three telephone numbers and core VoIP features for a low monthly price.
  • Allows up to 94 calls to be merged for conferencing.
  • Auto attendant directs customers to extensions that have their own greetings and voicemail.
  • Call recording, unlimited messaging and other features sold as add-on services.
  • Prices for eVoice’s Live Receptionist services start at $188.95 per user per month.
  • Doesn’t offer integrations other than web conferencing.

Best for built-in CRM features

OpenPhone

The contact-sharing and collaboration tools built into OpenPhone’s three business VoIP plans deliver much of the functionality of high-end CRM products at a low monthly price. Staff members can share and comment on contact records that include call recordings, texts and voice messages. Other CRM features include scheduled texts to contacts, automatic replies to missed calls and texts and boilerplate messages.

OpenPhone’s VoIP plans come with a local or toll-free number and unlimited calls and messages in the U.S. and Canada, although a one-time setup fee and monthly messaging fees apply. The company’s Starter package lets you share phone numbers with up to 10 users. It includes manual call recording, user groups, group messages, user roles and management and integration with Slack, Google Contacts, Zapier and Webhooks.

The Business plan sold by OpenPhone comes with unlimited phone number sharing, automatic call recording, phone menus, AI call summaries and transcripts, analytics and reporting, group calling and the ability to call multiple people on a shared number at one time. OpenPhone’s high-end Enterprise package adds audit logs, priority support and a dedicated account manager.

  • Staff can share and comment on contact call histories, texts, voice messages and other records.
  • Business and Enterprise plans include unlimited sharing of phone numbers.
  • Sends email notifications for each incoming call, text or voicemail.
  • Messaging requires a one-time setup fee and monthly messaging fees.
  • Entry-level Starter plan lacks audit logs and analytics and reporting features.
  • Integrates with only a handful of third-party apps.

Best for built-in contact center features

Zoom Phone

Zoom Phone’s four VoIP packages come with unlimited auto-attendants and interactive voice response (IVR), as well as automatic call distribution (ACD) with call queuing. Even the entry-level Metered plan has features commonly used by call centers, such as call barging, monitoring, whispering and takeover. They also provide automatic and manual call recording, call handoff between devices and hot desking.

Small businesses that make few outbound calls can take advantage of potential savings from Zoom Phone’s Metered plan, which charges $0.0318 per minute in the U.S. and various rates in other countries. However, this makes it more difficult for firms to anticipate their monthly VoIP bill unless their volume of outbound calls is consistent or predictable.

The Unlimited plan from Zoom Phone does away with the outbound call fee and lets you make unlimited calls to 19 other countries for an added fee. Unlimited adds phone extensions and SMS and MMS text messages to numbers in the U.S., Canada and Australia. The company’s Global Select plan features unlimited regional calling in any one of 48 countries or territories.

  • All VoIP plans include ACD groups with call queuing, barge, monitor, whisper and takeover.
  • Pay-as-you-go plan can save money for small firms that make few outbound calls.
  • Integrates with Zoom Meetings for elevating calls to video conferences.
  • Pay-as-you-go plan’s monthly bills will vary based on the volume of outbound calls.
  • Real-time reporting dashboard requires a Business, Education or Enterprise account.

Best cheap VoIP service comparison

Methodology

We extensively research the key competitors within an industry to determine the best products and services for your business. Our experts identify the factors that matter most to business owners, including pricing, features and customer support, to ensure that our recommendations offer well-rounded products that will meet the needs of various small businesses.

We collect extensive data to narrow our best list to reputable, easy-to-use products with stand-out features at a reasonable price point. And we look at user reviews to ensure that business owners like you are satisfied with our top picks’ services. We use the same rubric to assess companies within a particular space so you can confidently follow our blueprint to the best cheap VoIP service in 2024.

When it comes to the best cheap VoIP services, the pricing of plans is the most important. The cheaper the plan, the better, especially for businesses that are on a budget. It is also vital for the best cheap VoIP services to offer free trials or free plans.

VoIP services should also have features that small businesses can benefit from, like unlimited domestic calling, SMS text messaging, automated attendants, a desktop app, unlimited international calling and team messaging.

What are cheap VoIP services and how do they work?

The Voice over Internet Protocol (VoIP) standards allow voices to be digitized, compressed and transmitted over the Internet rather than being sent over the landlines used by conventional analog telephone systems. Cheap VoIP service results in part from the system’s use of customers’ existing network connections, software and equipment. 

In addition, VoIP replaces expensive PBX systems at many companies and reduces the amount of installed copper and other wiring by transmitting voice and data over the same wires and relying more on wireless connections.

Benefits of cheap VoIP service

The cost savings businesses realize when they purchase cheap VoIP service are accompanied by many other direct and indirect benefits to organizations switching from plain old telephone service (POTS). VoIP presents them with many more service options and the potential to integrate their telephone operations with their other work processes in ways that boost worker productivity.

How to choose the best cheap VoIP service

Cheap VoIP services range from single-person setups to complete unified communication systems that support hundreds of staff members and combine contact center, sales and meetings with voice. 

The customization available from VoIP vendors allows firms to choose a VoIP solution that includes the features they require now and lets them add or alter their service as their needs change.

Key features to look for

The basic features of VoIP services are a business telephone line, shared phone numbers, unlimited calling and messaging in the U.S. and Canada and desktop and mobile apps. Here’s a closer look at key capabilities of cheap VoIP service:

  • Phone lines. Most VoIP vendors give businesses the choice of a local number, toll-free number or vanity number. They also allow customers to port existing numbers to their VoIP service.
  • Unlimited calling in the U.S. and Canada. Many VoIP services add the ability to call any number in a home country other than the U.S. or Canada. Zoom Phone offers a low-cost plan that charges only for outbound calls, which can save money for small firms that make few such calls each month.
  • Sharing phone numbers. VoIP services such as RingCentral let you share a single number across multiple phones and use any phone to answer calls.
  • Desktop and mobile apps. Many cheap VoIP vendors not only offer desktop and mobile apps but also rely on them for their service. For example, Grasshopper describes its VoIP product as a “complete virtual phone system” that layers WiFi connections atop your existing cell network links.

Other functions commonly found in cheap VoIP services are call forwarding, call recording, call transfers, call logs, voicemail to text and email, auto-attendants (virtual receptionists), call queues, call blocking and custom hold music. 

Add-ons and extras 

Some cheap VoIP services, such as Dialpad, bundle voice communications with video meetings, sales management and call center features. Others, including eVoice, sell core VoIP features in their packages and let customers pay for more advanced features cafeteria-style.

VoIP features that are most likely to be included only with high-end service packages are automatic call recording, custom roles and permissions, advanced call analytics and unlimited storage of files and recordings.

Many other VoIP functions are generally offered as add-ons to the plans, such as additional numbers (toll-free, local, vanity and international), VoIP hardware, archiving, company messaging and links to Microsoft Exchange and other business systems.

Software integrations 

Businesses that need to link their telephone systems to their other work processes will find that some cheap VoIP vendors offer hundreds of third-party add-ons for their services, and others provide only a handful.

The former category includes Google Voice, Dialpad and RingCentral. Among the VoIP services that provide fewer integrations are Nextiva, Intermedia Unite and Grasshopper. eVoice integrates only with a single web conferencing system.

How much does cheap VoIP service cost?

The average cost for cheap business VoIP service is between $20 and $30 per user each month. A company’s expenses for cheap VoIP service are based on the number of employees who will use the service and the communications equipment and features your business requires. Additional costs include setup and any per-call charges that may apply, which most VoIP vendors limit to international calling.

Installation and setup costs are usually lower for VoIP phone service than conventional telephone service because VoIP relies on the business’s broadband network connection and existing equipment, including desktops, smartphones and headsets. 

Most firms are likely to purchase VoIP phones or adapters that allow them to use conventional phones with their VoIP service. However, many companies rely instead on desktop and mobile apps that function as “softphones.”

Frequently asked questions (FAQs)

The cheapest VoIP phone services for businesses are those that rely on desktop and mobile apps rather than traditional telephones and related equipment. They use your company’s broadband internet and WiFi connections, headsets attached to PCs and your mobile phone’s cell network rather than the dedicated telephone lines used by standard phones.

While all VoIP services are software-based, many cheap VoIP providers either resell telephone equipment or partner with hardware vendors. These include Webex, which sells Cisco devices, as well as Nextiva and Dialpad. Google Voice and RingCentral are the best-known examples of VoIP services that operate as software applications. Others in our ratings are Grasshopper, eVoice and OpenPhone.

Free VoIP services include WhatsApp, Facebook Messenger, Skype and Viber. The apps include chat and group chat, video calls and audio and video conferencing. The primary limitation of free VoIP services is the need for all parties to be using the same apps. Users have to pay a fee to get a phone number and the ability to dial external numbers.

One limitation of all VoIP services is their reliance on the quality of the internet connection being used by callers and the parties they’re calling. Paid VoIP services typically apply high-quality codecs to compress voice and video signals. This allows them to deliver high-quality audio and video without requiring high-bandwidth network links.

Maybe, but it can get complicated. Asterisk is an example of a free, open-source VoIP framework that companies can download and install on their servers. In addition to configuration as a VoIP gateway, Asterisk can be used to create IP PBX systems and conference servers. Non-developers can purchase pre-built Asterisk solutions or use the services of an Asterisk integrator.

Another option is Ooma Office’s service for building your own VoIP system with guidance in the form of recommendations generated by answering a handful of questions about your business. These include the number of employees, the presence of internet ports where you need phones and whether you’ll need WiFi cordless phones. 

Setting up a VoIP phone can be done in five steps:

  • Assemble the phone and connect the handset to the phone base.
  • Plug it into a power source using either a power adapter or a Power over Ethernet (PoE) cable.
  • Connect to your router or other outlet that links to the internet, such as a PoE switch. In most cases, cable connections to the internet are more reliable than WiFi links.
  • Check your phone’s online status, which may be indicated by the phone’s profile name appearing on its screen, along with the date and time.
  • Place a test call if you hear a dial tone to confirm that the phone is ready to place and receive calls.

Hosted VoIP is a phone system that replaces on-premises telephone equipment with a software-based solution that relies on the Internet rather than the traditional phone network. While firms can install and maintain VoIP software on their own internal systems, most businesses choose to purchase VoIP service from providers that host the servers in the cloud.

Cloud VoIP servers convert analog voice signals to digital data packets, compressing the data in the process to improve the experience without impacting the quality of the communication. VoIP systems link to Public Switched Telephone Network (PSTN) equipment by using Session Initiation Protocol (SIP) trunking, which combines several communication channels into a single connection.

Blueprint is an independent publisher and comparison service, not an investment advisor. The information provided is for educational purposes only and we encourage you to seek personalized advice from qualified professionals regarding specific financial decisions. Past performance is not indicative of future results.

Blueprint has an advertiser disclosure policy . The opinions, analyses, reviews or recommendations expressed in this article are those of the Blueprint editorial staff alone. Blueprint adheres to strict editorial integrity standards. The information is accurate as of the publish date, but always check the provider’s website for the most current information.

Dennis O'Reilly

Dennis O'Reilly has more than two decades of experience writing about hardware, software and tech services for news outlets, tech sites and educational institutions. He edited PC World's Here's How section for more than seven years and was a founding member of the CNET Blog Network, where he posted hundreds of tips to help people get more out of the technology in their lives. Dennis also was the technical editor for the Windows Secrets newsletter and editorial supervisor for Ziff-Davis's Computer Select service. Dennis is a graduate of the University of Michigan and the Empire College School of Law in Santa Rosa, California. He and his wife are long-time residents of the Northern California. When he's not digging deep into the mysteries of 21st century technology, Dennis volunteers as a pro bono attorney.

Sierra Campbell is a small business editor for USA Today Blueprint. She specializes in writing, editing and fact-checking content centered around helping businesses. She has worked as a digital content and show producer for several local TV stations, an editor for U.S. News & World Report and a freelance writer and editor for many companies. Sierra prides herself in delivering accurate and up-to-date information to readers. Her expertise includes credit card processing companies, e-commerce platforms, payroll software, accounting software and virtual private networks (VPNs). She also owns Editing by Sierra, where she offers editing services to writers of all backgrounds, including self-published and traditionally published authors.

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  • RingCentral
  • Ooma Office

Best Business VoIP Providers

Our recommended cloud-based VoIP providers prioritize security, integration with other platforms, AI for real-time insights, mobile capabilities, and apps. We’ve taken the time to review them so that you can confidently choose the right VoIP system for your business!

Last updated: March 2024

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Buying A VoIP Service For Your Business

If you’re considering ditching your traditional landline telephone service for an Internet-based VoIP (Voice over IP) system, you’ve come to the right place.

There’s a lot to learn and many things to consider before you make a decision on your small business VoIP system. Our aim is to help you save time and money by collecting the most useful information available on business phone systems all in one place.

What is VoIP?

VoIP, otherwise known as Voice Over Internet Protocol, is a system that leverages high-speed broadband or cable connection to route calls as digital data over the Internet. In other words, it allows you to use your Internet connection to make phone calls. Aside from your Internet connection, all you need in your small business to get set up with an offsite-hosted service are compatible handsets.

Recommended VoIP providers

These are some of the most recommended VoIP providers on the market:

Why should you switch to a VoIP office phone system?

It’s no wonder that VoIP and PBX (private branch exchange) systems have become the first choice for businesses of all types and sizes. There are lots of good reasons to choose a VoIP phone system for your business, including the fact that hosted VoIP and cloud VoIP systems are often cheap.

VoIP Features You Should Consider

24/7 support.

There are numerous VoIP software providers that are available to individuals and businesses looking to make and receive phone calls over the internet. One aspect that differentiates some providers is their customer support level. Some companies offer 24/7 support, meaning that technical assistance is available all day and night. This can be particularly valuable for businesses that operate on a global scale or have a high volume of calls. It’s important to research and compare different VoIP software providers to find one that meets the specific needs of your business, including the availability of 24/7 support. Some examples of VoIP providers offering this support level include RingCentral , Vonage and ZoomPhone .

Multi-Channel Routing

Multi-channel routing is a feature that allows businesses to manage and route incoming calls to the appropriate team or department. This can be especially useful for companies with a large customer base and receiving a high volume of calls. These providers can help businesses streamline their communication processes and improve the customer experience by offering this feature.

Number Porting

Phone number porting is the process of transferring an existing phone number to a new provider or service. In the context of VoIP software, this can be especially useful for businesses that want to switch to a new provider but do not want to lose their current phone number. Free phone number porting is a feature offered by some VoIP software providers. It allows businesses to easily transfer their existing phone numbers to their new VoIP service without incurring additional charges. This can save businesses time and hassle, as they don’t have to update their phone numbers with customers and other contacts. Additionally, free phone number porting can help to ensure a smooth transition to a new VoIP provider, as businesses can continue to use their familiar phone number during the switch. Overall, this feature is essential for businesses that want to switch to a new VoIP provider but don’t want to lose their current phone number in the process.

VoIP solutions by industry

  • Real Estate Agencies
  • Professional Services

Choosing the best VoIP software for your business

There are a few different ways to decide on the best VoIP provider for your business.

A free demo of VoIP (Voice over Internet Protocol) software allows potential customers to try out the product before committing to a purchase. This can be especially beneficial for businesses considering implementing a new VoIP system, as it allows them to see how the software performs and determine if it meets their needs. Many popular VoIP software brands offer a free demo, including RingCentral and  Vonage . Taking advantage of a free demo can help businesses make an informed decision on the right VoIP solution for their company.

No Contracts or Setup Fees

No contracts and setup fees in VoIP can be helpful for businesses because it allows them to have more flexibility and control over their phone service. With a contract, businesses may be locked into a certain service for a set period of time, which can be inconvenient if their needs change or they are not satisfied with the service. No contracts also allow businesses to switch providers more easily if they find a better option. Additionally, setup fees can be expensive and add an additional cost to implementing a new phone system. By eliminating both contracts and setup fees, businesses can save money and have more control over their phone service.

Which VoIP provider is best for my business?

There is no absolute best provider for small business VoIP, as no two businesses are exactly alike. That doesn’t mean there isn’t a best VoIP system for you. The most important part of choosing a VoIP phone service is to do your homework. Assess your current office phone system, your Internet connection, your current and projected call volume and patterns, and whether you would prefer to manage the system in-house or have the provider manage it offsite. All of these considerations will have a significant impact on the upfront and ongoing costs, the features you have at your disposal and the ease of set-up. But, when all is said and done you will end up with a flexible, scalable telephone system that has the potential to boost your team’s productivity saving you thousands of dollars.

Excited to bring your company’s telecommunications into the 21st century? Before purchasing, take your time to read our in-depth reviews of the leading VoIP providers, check out our articles, and compare VoIP business phone systems using our handy comparison tool. You will then be well-equipped to make an informed purchasing decision!

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Blog » Tech Talks » 10 Best VoIP Phones For Your Business : Full Review (2024)

10 Best VoIP Phones For Your Business : Full Review (2024)

Comparison of the most popular VoIP phones for small to enterprise businesses.

Post pandemic, VoIP (Voice over Internet Protocol) is becoming a popular form of communication. VoIP phones use the internet to transmit calls digitally, replacing traditional phone lines. They offer connectivity, mobility, and agility, essential for modern teams.

You have two main options: softphones, which are software-based and run on devices like laptops and mobiles, and dedicated hardware phones .

Investing in dedicated hardware phones can be beneficial, given the wide variety available. To help you choose, here are our top VoIP phone picks for 2024.

Table of Contents

What Is A VoIP Phone?

voip phones

VoIP phones use VoIP technology to transmit voice calls and messages over an IP network. Whether hardware or software-based (softphones on laptops/desktops), they enable connections similar to WhatsApp or Skype calls.

Now, let us look at the differences between a VoIP, Traditional and an IP telephony. 

VoIP vs Traditional Phone Systems vs IP Telephony

what is a voip phone

VoIP and IP telephony are often used interchangeably. IP telephony refers to digital phone systems using the internet, unlike traditional analog systems. Whereas, VoIP is a type of IP telephony that prioritizes and transmits voice traffic over the network. Essentially, they mean the same thing.

On the other hand, Traditional phone systems transmit calls through landlines, limiting users to their desks without internet access. This lack of flexibility has led to the decline of landlines in homes and businesses. And it is important to consider that organizations these days seek more agile systems to support growth.

The table below provides a concise overview of the main differences between VoIP Phone, Traditional Phone, and IP Telephony systems.

What are the types of VoIP phones?

There are two main types of VoIP phones:

Hard Phones:

These are physical telephones that transmit voice signals through your internet connection. They plug directly into your business network for operation.

Pros of Hard Phones:

  • Familiarity: They resemble traditional phones, making them easy to use for employees familiar with landline phones.
  • Durability: They are typically built with sturdy materials, making them more durable than software-based alternatives.
  • Advanced Functionality: Often equipped with advanced features tailored for VoIP technology, it enhances communication capabilities.

Softphones:

Softphones are software-based versions of telephones that can be installed on various devices with an internet connection. They provide mobility for users to make and receive calls from anywhere and are ideal for remote workers or those frequently on the move.

Pros of Softphones:

  • Mobility: Softphones can be installed on various devices, enabling users to make and receive calls from anywhere with an internet connection.
  • Flexibility: Softphones are ideal for remote workers or employees frequently on the move, offering flexibility in communication methods.
  • Cost-Effectiveness: Generally cheaper to implement and maintain than hard phones, as they utilize existing hardware and require less physical infrastructure.

VoIP Phones: How Does Work?

best business phone service voip

VoIP phones, whether hard phones or softphones, operate similarly by leveraging internet connections to transmit voice signals instead of traditional phone lines. Here’s a simplified explanation of how VoIP phones work:

Let’s walk through a real-life scenario involving a user named John using a VoIP phone with a service provider like MirrorFly :

Stage 1: Preparation 

John, a business professional, needs to make an important international call to a client. He picks up his VoIP phone, which is connected to his office network.

Stage 2: Call Initiation

John dials the number using the keypad on his VoIP phone. The phone’s interface displays the number as he enters it. He then presses the call button.

Stage 3: Analog-to-Digital Conversion

As John speaks into the phone’s receiver, the analog sound waves of his voice are converted into digital data by the phone’s built-in analog-to-digital converter (ADC).

Stage 4: Compression and Packetization

The digital voice data is compressed and divided into small packets by the VoIP phone. Each packet contains a portion of the voice data along with routing information.

Stage 5: Transmission

The packets are transmitted over the internet through John’s office network. The VoIP phone is connected to the network either through an Ethernet cable or Wi-Fi.

Stage 6: Routing

The packets travel through various network devices within John’s office network, such as routers and switches, before reaching the MirrorFly servers.

Stage 7: MirrorFly’s Infrastructure

MirrorFly’s servers receive the packets from John’s VoIP phone. They process the packets, handle call setup procedures, and route them towards the recipient’s device.

Stage 8: Interconnection

MirrorFly’s servers may interconnect with other networks or service providers to facilitate communication with the recipient, who may be using a VoIP phone or a traditional phone connected to the PSTN. 

Do you know?  You can also host your app on your own company servers , while leveraging MirrorFly’s custom solution ? 

Stage 9: Destination

The packets reach the recipient’s device, whether it’s another VoIP phone, a VoIP application on a smartphone, or a traditional phone connected to the PSTN.

Stage 10: Decompression and Playback

The recipient’s device receives the packets, decompresses the digital voice data, and converts it back into analog audio signals. The recipient hears John’s voice through the device’s speaker or headset.

Stage 11: Conversation

John and the recipient engage in a conversation, discussing business matters and exchanging information.

Stage 12: Call Termination 

Once the call is complete, either party can end the call. The VoIP phone terminates the call connection, and any remaining data packets are no longer transmitted.

Throughout this process, John’s VoIP phone, the network infrastructure, and MirrorFly’s services work together seamlessly to enable efficient and reliable communication over the internet.

What advantages do VoIP phones offer?

best business phone service voip

Businesses are increasingly switching to VoIP phone systems due to several advantages:

  • Flexibility: VoIP allows for flexibility in call routing and handling, enabling businesses to customize call flows based on their specific needs and workflows. 
  • Remote Collaboration: VoIP facilitates seamless collaboration among remote teams through features like video conferencing, screen sharing, and instant messaging.
  • Global Reach: VoIP enables businesses to establish a global presence by providing local phone numbers in different regions without the need for physical offices or infrastructure.
  • Budget-friendly: Compared to traditional phone systems, VoIP offers cost-effective solutions with manageable monthly fees, avoiding large hardware investments.
  • Disaster Recovery: VoIP systems offer built-in redundancy and disaster recovery capabilities, ensuring business continuity in the event of network outages or natural disasters.

The Top VoIP And IP Phones

Here are the 10 best VoIP phones: 1. Cisco SPA 303, 2. Cisco 8861, 3. Grandstream GXP 2170, 4. Grandstream GXV3370, 5. Polycom VVX 301,6. Yealink T57W, 7. Yealink T57W, 8. Yealink SIP-T21P E2, 9. Yealink SIP-T19P E2, 10. Unify CP700. These you may find useful for using for your business communications. The list is in no particular order.

  • Cisco SPA 303

best business phone service voip

Best For: Small to medium-sized businesses, home offices, and remote workers.

The Cisco SPA 303 is a budget-friendly VoIP phone ideal for small businesses. Despite its low cost, it supports three phone lines and essential call handling features such as caller ID, hold, and conferencing. 

While it may lack advanced features, it’s a practical choice for businesses that prioritize cost-effectiveness and basic functionality in their VoIP service and hardware.

Key Features:

  • Encrypted communications.
  • Fully programmable line keys.
  • Unified communication features.
  • Integrated gigabit Ethernet switch.
  • Low power consumption.

Compatibility: Works well with Cisco Unified Communications Manager (CUCM) and other SIP-based VoIP systems.

Hardware: The Cisco SPA 303 has an LCD display and offers excellent voice quality. Audio Quality: Crystal-clear voice quality and reliable connections.

2. Cisco 8861

best business phone service voip

Best For: Enterprise-level businesses, corporate offices, and call centers.

The Cisco 8861, designed for contact centers , corporate offices, and enterprise-level enterprises, is a VoIP phone that shines because of its superior security features and video capabilities,  with other SIP-based systems like Cisco Unified Communications Manager (CUCM). 

With its elegant appearance, the Cisco 8861 is a powerful and multifunctional communication tool that guarantees excellent quality than other VoIP phones. 

  • High-resolution color display.
  • Bluetooth compatibility.
  • Gigabit Ethernet ports.
  • Video support.
  • Enhanced security features.

Compatibility: Compatible with Cisco Unified Communications Manager (CUCM) and other SIP-based systems.

Hardware: Sleek design with a large color screen.

Audio Quality: Excellent voice clarity and noise reduction.

3. Grandstream GXP 2170

best business phone service voip

Best For: Small businesses, home offices, and remote workers.

The robust IP phone GXP 2170 from Grandstream is perfect for small businesses. It’s ideal for companies, personal offices, and remote workers because it has two gigabit Ethernet ports. 

It guarantees dependable and effective communication and is easy to use and compatible with the majority of SIP-based VoIP systems.

  • 12 lines and 6 SIP accounts.
  • Dual Gigabit Ethernet ports.
  • Built-in Bluetooth.
  • Integrated PoE.

Compatibility: Works with most SIP-based VoIP systems.

Hardware: Large color display and programmable keys.

Audio Quality: High-definition audio for clear conversations.

4. Grandstream GXV3370

Best For: Executive offices, conference rooms, and video conferencing.

The GXP 2170 from Grandstream is a particularly strong IP phone designed for small organizations. With 12 lines of support, Bluetooth connectivity, and HD audio quality provide smooth conversation. 

With its 44 customizable keys, 4.3″ color LCD, and affordable price, this device is ideal for home offices, remote work, and companies. Effective communication is ensured by the phone’s user-friendly design, which integrates effortlessly with the majority of SIP-based VoIP systems.

  • Android-based operating system.
  • 7-inch touchscreen display.
  • Video calling and conferencing.
  • Built-in Wi-Fi and Bluetooth.
  • HDMI output for external displays.

Compatibility: Compatible with most SIP-based VoIP platforms.

Hardware: Touchscreen interface and sleek design.

Audio Quality: Excellent audio for both voice and video calls.

5. Polycom VVX 301

best business phone service voip

Best For: Small businesses and call centers.

For small enterprises and contact centers, the Polycom VVX 301 is a cheap VoIP phone with HD voice, and basic call capabilities. 

It provides noise cancellation and crystal-clear audio quality and is compatible with a wide range of SIP-based systems. Though it lacks Bluetooth and video calling, it’s still a solid entry-level device.

  • 6-line display.
  • PoE support.
  • Easy setup and management.
  • Backlit LCD screen.

Compatibility: Works with various SIP-based systems .

Hardware: Compact design with an intuitive interface.

Audio Quality: Clear voice quality and noise cancellation.

6. Poly VVX 450

best business phone service voip

Best For: Corporate offices, knowledge workers, and executives.

A premium VoIP phone for executives and business offices is the Poly VVX 450. It is compatible with Polycom VVX systems and SIP-based platforms and has a 4.3-inch color display, advanced call management with 12-line appearances.

It also comes with gigabit Ethernet connections for quick network connectivity. The phone is a powerful communication tool since it guarantees clear audio for both voice and video calls.

  • 12-line display
  • Color touchscreen
  • Gigabit Ethernet ports
  • Video support
  • Advanced call handling features

Compatibility: Compatible with Polycom VVX systems and other SIP-based platforms.

Hardware: Sleek design with a large color touchscreen.

Audio Quality: High-definition voice call and excellent audio performance.

7. Yealink T57W

best business phone service voip

Best For: Mid-sized businesses, reception areas, and administrative offices.

  • 16 SIP accounts.
  • 7-inch color touchscreen.
  • USB port for call recording.

Hardware Details: User-friendly interface and programmable keys.

Audio Quality: Crystal-clear voice and noise reduction.

8. Yealink SIP-T21P E2

best business phone service voip

Best For: Small offices, home-based businesses, and startups.

Compared to the T21P, the Yealink SIP-T21P E2, which is considered as an entry-level VoIP phone, offers a more robust IP solution. It is suitable for compact workspaces, remote companies, and new ventures. 

It boasts a 5-line display, high-definition audio, a wall-mountable stand, support for two VoIP accounts, and power-saving PoE technology.

  • 2-line display.
  • Easy installation.
  • Basic call features.
  • Affordable pricing.

Compatibility: Compatible with various SIP-based systems.

Hardware Details: Simple design with essential features. Audio Quality: Good voice clarity for everyday use.

9. Yealink SIP-T19P E2

best business phone service voip

Best For: Budget-conscious businesses, small retail stores, and home offices.

For a wide range of consumers, the Yealink SIP-T21P E2 and SIP-T19P E2 are very affordable VoIP phone solutions. The SIP-T21P E2 has a wall mount option, a 5-line display, supports two VoIP accounts, and makes use of PoE technology. 

In the meantime, the SIP-T19P E2, an entry-level IP phone with a single line, has a graphical LCD display along with standard call functionality. It puts an emphasis on secure communication and supports QoS, VLAN, SRTP/HTTPS/TLS, and IPv6.

  • Single-line display.
  • Energy-efficient design.
  • Easy setup.
  • Cost-effective.

Compatibility: Works with most SIP-based VoIP platforms.

Hardware Details: Compact and straightforward.

Audio Quality: Decent voice quality for essential communication.

10. Unify CP700

best business phone service voip

Best For: Mobile workers, freelancers, and travelers.

For companies looking for a feature-rich and reasonably priced desk phone, the Unify CP700 stands out as the best option. Its extra-large display, dual audio stream Bluetooth compatibility, and sophisticated user interface make it suitable for professionals, executives, and call handlers who lead hectic lives. 

The phone offers improved call-handling functions in addition to increased interoperability, guaranteeing excellent audio quality for efficient communication.

Key Features

  • Portable speakerphone
  • Bluetooth and USB connectivity
  • Noise cancellation
  • Long battery life

Compatibility: Compatible with various VoIP platforms and devices.

Hardware Details: Lightweight and compact design with touch buttons. 

Audio Quality: Superb voice quality and background noise reduction.

VoIP Business Phones: How To Pick The Best?

Before checking out the top 10 VoIP phones, it’s important to understand your requirements. 

With VoIP systems, you can get functionalities that are not available with traditional landlines. For example, advanced call handling and video conferencing. And if you identify your team’s needs, you can prevent investing in unnecessary features.

Here’s what you need to consider:

  • Audio Quality & Reliability: Opt for phones with HD voice quality and reliable service. High-quality calls are essential for modern businesses.
  • Security Features: Prioritize VoIP phones with robust security features , such as encryption protocols, secure authentication methods, and firmware updates. 

Security measures help protect sensitive business communications and data from potential threats and cyberattacks.

  • Cost : Ensure the phone fits your budget while offering necessary functionality. Focus on value rather than just cost to make the right choice.
  • Scalability : Choose a VoIP phone system that can scale with your business needs. Ensure the chosen phones and system can accommodate the growth of your organization without significant upgrades or replacements.
  • Ease of Use: Select phones with intuitive interfaces and user-friendly features to minimize training time and ensure smooth adoption by employees. 

User-friendly interfaces can enhance productivity and reduce user errors.

  • Vendor Reputation & Support: Research the reputation of VoIP phone manufacturers and service providers. 

Choose vendors with a track record of reliability, quality products, and excellent customer support to ensure a positive experience and timely assistance when needed.

  • Power Source: Consider the power source options for VoIP phones, especially in environments prone to power outages. 

Some phones offer Power over Ethernet (PoE) capabilities, while others may require separate power adapters or battery backup solutions.

  • Connectivity: Choose phones with Wi-Fi and Bluetooth capabilities for enhanced connectivity. Cordless models and hands-free headsets improve flexibility.
  • Integration: Consider the ability of VoIP phones to integrate with other business systems and applications, such as CRM software, email clients, and productivity tools. 

Integration capabilities can streamline workflows and improve overall efficiency.

  • Physical Design & Ergonomics: Evaluate the physical design and ergonomics of VoIP phones, considering factors such as handset comfort, adjustable stands, and wall-mounting options. 
  • Hardware Features & Functionality: Assess core functions and future needs. Look for features like call routing/blocking, conference calling, and video compatibility to support business growth.
  • Compatibility: Ensure compatibility with your existing VoIP service provider or the VoIP platform you plan to use. Compatibility issues can lead to functionality limitations or connectivity problems.

By considering these additional factors alongside price, audio quality, reliability, connectivity, and hardware features, you can make informed decisions when selecting VoIP phones that best suit your requirements and objectives.

Now that you know the top 10 VoIP phones on the market, the next step is to identify the services that offer the best features, functionalities, and price to set up your business communication. Let’s explore them one by one. 

Establishing VoIP Phone Connectivity Through MirrorFly

MirrorFly is a leading in-app communication solution that stands out as a provider of VoIP services for both small and global businesses. It comprises a cloud-based communication system which can help you set up a complete VoIP infrastructure with full freedom to customize the solution as per your business needs. 

You can also white-label the set up, and add extra layers of security without any limitations. All you need to do now is, get on a quick call with our experts , discuss your requirements and launch a VoIP communication system within the next few days.

Need more details about MirrorFly? Visit our official website now!

Ready To Build Your Own Custom Voice Chat App?

Get our voip phone solution, that can be set up on your company servers.

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Business Phone Service Providers in Moscow, ID

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Moscow, ID Business Phone Providers

When you need to find the right business telephone provider for your company in Moscow, ID, it can be confusing choosing between the options available to you. However, the telephone is the first way that most people, especially clients and vendors, will get in touch with you, so having the right type of phone service is very important to a successful business. You want a service that is reliable and that will provide you with every feature that is necessary for you to run a smooth business. Carefully consider the two main types of business phone service companies, VoIP and Analog, before you decide which one is best for your company. You'll need to understand the drawbacks of each service, as well as the benefits. That way, you can make an informed decision about the one that is best for your business overall. Compare these providers in Moscow, ID below and base your final decision on the company that you think is best.

Comparing Business VoIP Providers in Moscow, ID

Business VoIP in Moscow, ID: What is it?

VoIP (short for 'voice over internet protocol') is a relatively new means of communication that presents business owners in Moscow, ID with an alternate choice to standard landlines. Though VoIP has been around for over 15 years at this point, lately its use has become much more commonplace, and an ever-growing number of corporations are switching over to it and giving the boot to their regular POTS (plain old telephone service). In addition, new businesses - particularly smaller-sized start-up companies - tend to opt for VoIP for their professional communications demands. The quality of calls made over VoIP is no different than that of an old-fashioned telephone line, even for calls that take place over the Internet. It is advisable to verify that you have a solid business network connection for dependable VoIP reception. You might want to try out Wirefly's Internet Connection Speed Test to find out if your present connection speed is compatible with VoIP.

The fundamental distinction between VoIP and POTS comes down to how phone calls are sent and received. With a POTS system, phone calls are transmitted primarily through an analog data frequency. With VoIP, every phone call is electronically encoded and sent over the web instead. Communicating over the Internet is much more cost-effective than doing it over a standard signal, enabling you to take and make calls at cheaper rates. If you place a lot of calls to overseas countries, you'll notice that VoIP carriers bill much less for international calls than regular phone service providers. Numerous companies also offer fixed rate plans that let you make limitless calls to various countries without adding on per-minute fees.

A commercial VoIP plan may include any communications function that you could ever need for your Moscow, ID enterprise. A stockpile of unique features will be at your disposal, including multiple lines, ring groups, call waiting, caller ID, innumerable voicemail features, and much more.

Most professional VoIP companies in Moscow, ID have a selection of plans developed to accommodate the demands of organizations of all sizes. It doesn't matter if you're a small, single-line business or a huge firm with hundreds of lines; you can always find a VoIP system that will satisfy you.

Business VoIP Providers in Moscow, ID

How to Pick the Right VoIP Service Provider in Moscow, ID

VoIP phone service plans are becoming more and more abundant in Moscow, ID, so you will more than likely have your pick of the company you wish to choose. This can seem overwhelming at first, but don't let it be. You don't want to choose the very first company to come along! Use the different offers to pick and choose who will work the best for your company.

Before you pick a company, decide exactly what you will need for telephone service. Questions to consider are the number of lines that you will need for your business and whether that number could grow in the future, the features you will need to have and how much is in your budget to spend on phone service.

From there, you can browse through the various packages that many of the VoIP providers are offering. Look at the services they offer, the prices of their packages, and the overall reputation of each company. You won't want to choose a company just because they are the cheapest, as they may not be reliable. You'll always want to make sure that your customers can get ahold of you through your VoIP phone service, so choose a company that has great feedback.

VoIP Providers in Moscow, ID

What is Traditional Business Phone Service in Moscow, ID?

As stated before, PSTN has been around for years and is what many people think of when they wish to choose a company. PSTN, or public switched telephone network, was the first kind of phone service ever available. It is used all over the United States and runs over cables, telephone lines and satellites, as well as mobile networks. You may think this type of service would be less expensive since it has been around longer, but this isn't the case.

Since the infrastructure that PSTN runs on is older, it requires ongoing care and maintenance to keep it running. This causes the service charge to use it to cost more for business owners. Plus, the service is analog, making it more difficult to send data further distances. When you make a long distance telephone call in Moscow, ID over PSTN, the data goes through numerous locations and stops along the way. Since the data goes through many different companies, the charge is more. The analog connection is the last step between the local office and the customer, known as the “last mile'. This is part of the reason the price is higher.

Comparing PBX Providers in Moscow, ID

How a PBX in Moscow, ID Works with the Analog System

A PBX is a private branch exchange which will route calls within an office and is what most Moscow, ID businesses use. When you have a business phone service, the PBX is what allows the caller to use different features, such as voicemail, call waiting, multiple extensions, conference calls and more.

The PBX to a traditional phone system may be found either at a remote location or at the caller's actual premises. But it doesn't matter where it is at, as using an analog PBX can be very expensive. The set-up alone can be very expensive, as a PBX requires different varieties of hardware that are the customer's responsibility to pay. Many times, the initial investment runs around $1,000 to start. This won't include installation of the hardware, or follow-up maintenance. While some companies have information technology employees who can maintain this equipment, many do not. The charge for fixing and maintain your PBX system can run anywhere from $100 an hour and up.

It's also important to remember that if you use a PBX in your Moscow, ID business, you will be responsible for the cost of upgrading the system and/or expanding it if need be. This can cost a lot of money to do. Plus, a lot of PBX systems only support a few lines, so the price for having to accommodate your growing business with more lines will be your responsibility.

Additionally, a PBX may experience breakdowns in the future, as do many electronic hardware products. This could cost you a good bit in repair and hardware replacement costs if something happens to your PBX. If the system becomes obsolete in a few years, you will be responsible for that, as well.

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The Biggest VoIP Benefits, Advantages and Disadvantages in 2024

best business phone service voip

For many businesses, switching to Voice Over Internet Protocol (VoIP) systems from traditional landlines is a no-brainer in 2024. Not only do they offer greater flexibility, enhanced calling features, and useful integrations, but they also charge lower rates for domestic and international calls – a huge bonus for businesses looking to keep costs low. 

For these reasons, and many more that we will explore in this article, VoIP continues to be the logical choice for many businesses, especially those in industries like customer service and retail. This doesn’t mean the IP telephony service is perfect, though. For all the clear VoIP benefits there are, these systems are also completely dependent on the internet, making them more prone to cybersecurity risks, and resulting in latency issues for businesses without stable internet connections. 

There's lots to discuss when it comes to VoIP advantages and disadvantages, so if you're unsure whether the tech is right for your business, read on to learn about some benefits and drawbacks associated with using the technology in 2024.

VoIP: An Overview

Voice Over Internet Protocol (VoIP) is a communication technology that enables you to make calls through the internet. When you compare VoIP vs landline phones , you see that while the latter relies on a physical network of copper wires, cloud-based VoIP systems can be used anywhere with a stable internet connection. They are also compatible with a wide range of other business systems like web conferencing and small business CRM software .

VoIP technology comes in two main forms: desk phones and softphones. VoIP desk phones are physical, traditional-looking phones that connect to VoIP software, and softphones are software applications that can run on multiple devices like mobile phones, tablets, desktop computers, and laptops.

Why Would Someone Use a VoIP Number?

A VoIP number is essentially a virtual number assigned to users by telephony providers, instead of being determined by a physical location like landlines. VoIP numbers can be used just like a landline number, but offer more versatility to businesses by letting them manage group calls, conference calls, and more.

Businesses using VoIP numbers also have access to more sophisticated calling and communication features, like call recording, call forwarding, auto attendants, and instant team messaging. The capabilities of VoIP systems are evolving every year, though. So read on to learn more about the advantages, and potential limitations of using a VoIP service in 2024.

Benefits of VoIP: 10 Advantages for Your Business

From flexibility to cost savings, here are ten major advantages VoIP systems could bring to your business.

  • Streamlined internal communications – Lots of VoIP providers offer impressive communication features in-house. From instant messaging tools to voicemail-to-email transcription, these capabilities allow to businesses manage internal and external coms from one centralized system, eliminating the need to carry out these tasks externally.
  • Cheaper call rates – With traditional phone lines, you end up paying for every minute spent talking over the phone, which means that your monthly bill can be very high, especially if you regularly make international calls. The situation with VoIP is completely different, and your costs will be cut significantly.
  • Bandwidth utilization – Optimizing your VoIP plan according to your needs can be a bit tricky at first, but if your provider gives you detailed statistics about your monthly data usage, then the process will be much easier. What’s great about VoIP services is that you can see every tiny detail that can help you optimize inbound/outbound calling in order to get the best value for money.
  • Affordable hardware – VoIP technology eliminates the need for expensive phone lines, telephone sets, and other underlying hardware that can boost the initial cost of your company’s communication to thousands of dollars. Aside from VoIP software, all you need is a good internet connection, a computer, a sound card, a microphone, and speakers or headphones – things that are pretty common for every office around the world. Learn more about how much VoIP systems cost.
  • Enhanced calling features – The features that come with VoIP services are much better than those offered by traditional phone lines. You’ll have more flexibility in terms of call management, as well as take advantage of extra perks such as voicemail, extra-virtual numbers, contact lists, caller IDs, etc. Some other useful VoIP calling features to look out for include call routing, call screening, call recording, and call forwarding.
  •   Greater flexibility – Unlike landline phones, VoIP systems allow employees to work anywhere with a stable internet connection. This flexibility makes the technology the perfect pick for businesses managing remote and hybrid teams. VoIP systems create data-driven insights in real-time too, enabling managers to monitor worker productivity from afar. This helps businesses overcome productivity roadblocks much more easily than if they relied on less tech-savvy legacy phone systems.
  •   Business scalability – If your business is looking to expand in the future, VoIP systems are perfectly equipped with scaling alongside your business. Most providers offer modular, customizable packages that can be adjusted to meet your specific needs. Moreover, if your team expands and you require different services in the future, you can also upgrade to a plan with a greater selection of features and more generous user limits.
  • Conference calling – Traditional phone lines are pretty limited when it comes to conference calls and this may prove to be a problem for many business owners. When you use VoIP services you can include as many people as you want in your conference call, as long as your Internet speed is enough to transfer all the voice data.
  • Voice quality – While landlines offer slightly superior call quality to VoIP systems, there's almost nothing in it. VoIP voice quality is dependent on the strength of your internet connection, so as long as your network is reliable you'll have nothing to worry about. Some VoIP providers are better than others when it comes to this aspect though, so if it's crystal clear sound quality you're after we would recommend choosing a leading system like RingCentral or GoTo Connect.
  • Portability – Compared to landline hard phones that are restricted to one specific location, VoIP technology is completely portable, because it's able to be used on a range of business devices. This allows employees to transport the technology anywhere they choose, be it the office, home, or another flexible working location. Not only is this a clear boon for remote and hybrid teams, but it's also a win for workers who travel a lot and carry out business meetings from multiple locations.

Drawbacks of VoIP: 5 Disadvantages for your Businesses

Despite the varied benefits associated with VoIP systems, the communication system isn't perfect. Read on for some limitations to be aware of before switching to VoIP.

  • Internet access required – Since VoIP is an internet-based system, you need a stable internet connection if you decide to switch to VoIP from legacy phone systems. While this shouldn’t pose a problem to the majority of businesses, it will be a drawback for businesses without routers or with weak connections. A particularly strong bandwidth is required for companies handling high call volumes, so businesses need to be aware of this before subscribing to a service.
  • Latency – VoIP is generally renowned for its excellent call quality, with the average latency for VoIP systems being just 150 milliseconds according to industry leaders. However, if your internet connection has poor bandwidth, latency and jitter issues can occur, negatively impacting the call experience and lowering its reliability. Latency issues can be avoided with a strong internet connection, though. We recommend using a reliable provider like Google Fiber of Xfinity or upgrading to Cat-6 or CAT-5e if you use Ethernet cables.
  • Emergency calling – Emergency calls made through VoIP automatically provide emergency service personnel with the caller's call-back number. However, since IP addresses don’t always give away the exact location of callers, it's not always easy for operators to route the calls to the appropriate emergency call centre. Fortunately, more and more VoIP services offer E911 calling which offers geolocation features. So if you’re looking for that extra piece of mind, we’d advise opting for a provider that offers this feature like Ooma or RingCentral.
  • Security – Just like any internet-based service, VoIP systems are prone to a range of security issues like phishing, spamming, malware, and identity and service theft. However, while the internet is more prone to security risks than landlines, VoIP services can be just as secure as legacy systems, as long as you choose a provider with adequate security measures. Check out our full guide to VoIP security to learn more.
  • Hidden costs – While the overall costs of VoIP systems pale in comparison to landline phones, there are still a lot of less obvious costs to look out for. For example, on top of the price of monthly plans, lots of providers charge extra for basic calling and communication features, which can bump up the price of the overall package. Businesses may have to pay an additional number porting fee if they choose to transfer their number from their old service, so it is worth checking with your chosen provider to avoid paying unwanted fees.

How to Choose a VoIP Provider For Your Business

If you're looking to sample the advantages of VoIP yourself, there's an abundance of quality providers to choose from. However, here are some considerations to make before you commit to a service:

What is my budget?

VoIP systems are much more affordable than legacy systems, but some are more cost-effective than others. Before moving forward with a solution, make sure it compliments your business's budget. Don't just consider monthly prices too. Look out for hidden costs, start-up fees, and installation costs, to get a complete overview of how much it could cost your businesses.

How large is my team?

Different VoIP plans will have different user limits. So, you will need to select plans conducive to the size of your business. What's more, if your team is likely to expand over time, we also recommend opting for scalable packages and those with strong onboarding and training features.

What VoIP capabilities do I need?

While most VoIP providers offer similar capabilities, feature sets will vary with each system. For instance, while some may prioritize inbound communication features like call queues and ring groups, others may offer stronger collaboration tools. Work backward by establishing what features your business requires before choosing a provider that reflects these needs.

Do I require hardware?

VoIP softphones won't suffice for all businesses. If your business handles large call volumes and requires superior call quality, it may be a better idea to opt for one of the best VoIP hard phones . For remaining businesses – especially those with flexible policies – VoIP softphone apps will likely be a better fit.

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How to get a free business phone number.

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Getting a business phone number is one of the first steps when setting up a new business or preparing for an expansion. A dedicated business line provides a way for customers to contact you and helps your company appear more professional and established.

Finding the right phone number provider can be challenging, especially if you’re looking for free or low-cost options. Ideally, you’ll want to look for a provider with a variety of number types, useful call features, and an easy setup process.

We evaluated dozens of voice-over-internet-protocol (VoIP) systems and selected six of the market’s best free business phone number providers. Here are our top recommendations:

  • Google Voice : Best for individual users 
  • Grasshopper : Best for phone number sharing
  • CallHippo : Best for globally expanding businesses
  • Sideline : Best for text marketing campaigns
  • Phone.com : Best for call management features
  • Callcentric : Best for custom call plans

In this article...

Google Voice: Best for individual users

  • Very limited phone features
  • Google Voice number can’t be used for account verification

Google Voice logo.

Our Rating: 4.42/5

Two mobile screenshots of Google Voice for voicemail transcription and inbox.

Voicemail transcription: Have your voicemails automatically transcribed into text format and send the transcripts to your email. 

Spam call filtering: Every time Google Voice suspects a call might be spam, a warning message will display on your screen.  

Multi-level auto-attendant: Set up an automated menu that plays messages and lets callers choose options to reach a specific department or person.

Ring groups: Setting up ring groups allows multiple users to take turns answering calls from the same Google Voice number.

Usage and activity reporting: Access voice activity across your organization and review the details, costs, and duration of calls and texts.

Personal: Free for one user, one U.S. phone number, call forwarding, and voicemail transcripts

Starter: $10/user/month for unlimited local calls, unlimited SMS, voicemail transcripts, Google Workspace integration, call forwarding, and usage and activity reporting

Standard: $20/user/month for multi-level auto-attendant, ring groups, desk phone support, and call recording

Premier: $30/user/month for advanced reporting

Google Voice is our overall best free business phone number provider, particularly for individual users on a budget. Google account owners can get a free business phone number upon signing up. If you’re in the U.S. or Canada, you can use your existing number to verify and claim your free Google Voice number. This is why Google Voice lands a spot on our list of the best free VoIP phone services .

With its user-friendly interface, solopreneurs and freelancers will find Google Voice a lightweight VoIP service for their entry-level communication needs, such as sending calls and texts to clients. Both desktop and mobile apps are relatively easy to use and don’t require technical knowledge, so you can easily integrate them into your workflows.

If the Google Voice personal plan is too limited for your requirements, you can upgrade to the business package for only $10 per user. This unlocks expanded features, such as a multi-level auto-attendant, ring groups, and desk phone support. Google Voice seamlessly integrates with Google Workspace apps, such as Google Meet and Calendar, giving you a unified platform for business communication. 

However, Google Voice may not be ideal for businesses with complex call management needs or those needing toll-free or vanity numbers. Providers like Phone.com or CallHippo are potential alternatives if you need a comprehensive set of call features for managing high call volumes.

Google Voice offers a local phone number for calling, voicemail, and text messaging. The service is available to Google account users in the U.S. and a few select countries, including France, Germany, and Italy. 

There are two options when signing up for a Google Voice account: personal and business. Signing up with your personal Google account gives you free access to Google Voice. However, purchasing a Google Workspace account includes professional call features and the ability to support an unlimited number of users.

Grasshopper: Best for phone number sharing

  • Lacks integrations
  • Limited call features

Grasshopper logo.

Our Rating: 4.28/5

Grasshopper dial pad on desktop and mobile app versions.

Instant response: Automatically sends a text message to new callers when you miss their call. 

Simultaneous call handling: This feature lets you accept multiple calls at the same time and directs callers to the next forwarding number when they reach a busy or unavailable line. 

Live receptionist: Add Ruby’s live receptionist services to your Grasshopper account for a minimal fee and have a professional team answer your business calls. 

Call forwarding: Redirect incoming calls to another phone number or send them directly to voicemail.

VoIP plus Wi-Fi calling: If you want to save your minutes or have poor call reception, activating this feature lets you make calls over the internet.

True Solo: $17/user/month for one user and one extension

Solo Plus: $34/month for unlimited users, one phone number, and three extensions

Partner: $56/month for unlimited users, three phone numbers, and six extensions

Small Business: $92/month for unlimited users, three phone numbers, and six extensions

Traditionally, VoIP providers charge virtual phone numbers based on a monthly per-user basis. However, Grasshopper stands out with its unique approach by offering multiple phone numbers in a single plan for unlimited users. An entire team can share local or toll-free vanity numbers and extensions for a fixed monthly fee. As you move up Grasshopper plans, each tier includes more virtual phone numbers. The maximum allocation is three to five numbers in one plan. Depending on the size of your business, upgrading is only needed if you need more extensions or phone lines. This benefits teams wanting to share call responsibility and phone numbers among extensions.

Unlike its competitors, Grasshopper doesn’t charge extra for vanity numbers when you sign up for a plan. With its flat-rate pricing, you can add unlimited users without incurring additional fees on your monthly bill. 

On the downside, Grasshopper lacks advanced call management capabilities, such as interactive voice response (IVR) and call queues. Companies dealing with high call volumes are better off with Phone.com, which offers unlimited call minutes and a wide range of call features for managing call traffic.

Grasshopper is a VoIP phone service offering local, toll-free, and vanity numbers within the U.S. Once you sign up, you can choose from its selection of local, toll-free, and vanity numbers without extra charges. All plans are all-inclusive, meaning you get the same number of features regardless of your purchase plan. 

A provider like Grasshopper works best for businesses wanting to take advantage of professional features, such as automated greetings, voice studio, and live receptionist services. This helps small businesses project an image of a larger company while efficiently managing incoming calls and improving the overall caller experience.

CallHippo: Best for globally expanding businesses

  • Extra fees for call forwarding
  • No unlimited SMS

CallHippo logo.

Our Rating: 4.24/5

Call Hippo call analytics dashboard with dialer pad pop-up window on the right.

Shared inbox: This feature allows teams to use a single inbox to collectively access and manage all customer communications.

Global Connect: Whenever you want to call an international number, this feature will inform you about the recipient’s country, time zone, and validity. 

Smart Switch: Allow agents to switch between multiple telephony providers or choose an alternative network for better call connectivity. 

Gamification: Enhance agent engagement and motivation using game-like elements, such as rewards, leaderboards, and challenges.

Outboard dialer: Use this feature to automate your outbound dialing process and minimize idle time.

Basic: Free for SMS/MMS, call mute, voicemail, and click-to-dial

Starter: $25/user/month for one free business number, 1,000 local minutes, business hours, analytics, and shared inbox

Professional: $40/user/month for unlimited minutes, IVR, custom greetings, and after-call work

Ultimate: $55/user/month for call blocking, integrations, call barging, and conference calling

CallHippo provides a large pool of local and toll-free phone numbers in more than 70 countries, making it a perfect choice for companies wanting to expand their market overseas. With an international number, you can establish a local presence in another country without the cost of having a physical office. 

If you’re looking for a cheap phone number for business, CallHippo charges as low as $6 per month without setup fees. You can choose a specific area code based on the location of your target customers. You can get your number in less than three minutes, allowing you to get set up quickly and start making calls. Additional costs apply if you want to purchase multiple numbers. 

Despite CallHippo’s feature-rich offerings, budget-conscious businesses may find its monthly plans expensive, ranging from $25 to $55 per user. If you’re looking to cut costs for your phone needs, consider Google Voice, which has a free version for solo users, as well as a low-cost business plan starting at just $10 per user, monthly.

CallHippo is a virtual phone system equipped with basic call center features for improving agent productivity and tracking team performance. Like Google Voice, CallHippo is one of the few VoIP solutions offering a free plan for low-level VoIP users on a budget. 

A free business number is included on all paid CallHippo plans, along with a wealth of call features, such as call recording, intelligent reports, and custom greetings. Besides its business phone system, CallHippo offers additional services, such as a predictive dialer and WhatsApp Business, perfect for outbound sales campaigns.

Sideline: Best for text marketing

  • VoIP numbers can’t be used for Sideline account registration
  • No call recording

Sideline logo.

Our Rating: 3.91/5

Sideline app editing options for auto-attendant.

Custom caller ID: Personalize your caller ID to differentiate your second number. 

Group messaging: Start a group conversation with up to 10 participants.

Branded messages: This lets you add an image, link, or company logo to your text messages.

Auto-reply : This feature will automatically respond with a text message to the number you missed a call from.

Custom voicemail: Record up to three voicemail greetings or use the text-to-speech feature to generate a personalized greeting.

Standard: $14.49/user/month for unlimited calls and SMS, one phone number, group messaging, and voicemail

Enterprise: $14.49/line/month for all Standard features, international calling, and auto-attendant

Sideline is an excellent choice for businesses that primarily use text messaging to connect with their clients and partners. There are no messaging caps, so you can send unlimited SMS, MMS, and group messages from your desktop or mobile phone. 

Sideline takes advantage of VoIP and cellular service to help you make calls and send text messages. Texting over Wi-Fi is free, while data is consumed if you use your carrier’s plan. 

Features include a wide variety of text marketing tools, such as branded messages, auto-reply, MMS, and custom signature. Companies running bulk SMS campaigns will find this particularly useful for sending alerts, coupons, promotions, and product announcements. The Sideline app is exceptionally user-friendly for mobile users, making it easy to customize SMS settings.

One major drawback of Sideline is it can be restrictive for businesses seeking broader communication capabilities aside from calling and text messaging. If you’re looking for a phone number provider that supports faxing and video conferencing, choose Phone.com. At almost the same monthly fee, you get access to voice calls, conversational text messaging, video meetings, and online fax.

Sideline is a business communications app that lets you set up a second phone number to separate your work calls and texts from your personal number. It works with your existing carrier network instead of VoIP to deliver excellent call quality and reliability. On top of your second phone number, Sideline delivers a wealth of features, such as group messaging, SMS/MMS, custom voicemail, and call announcement. 

There are only two types of Sideline plans to choose from, and both are priced similarly at $14.49 per month. The Standard plan is for individual users who simply need a second phone number, while the Enterprise plan is for companies managing multiple numbers. Subscriptions can be billed monthly, quarterly, and annually.

Phone.com: Best for call management features

  • Poor integrations
  • Vanity numbers have a one-time fee and monthly charges

Phone.com logo.

Our Rating: 3.85/5

Phone.com configurations for adding and managing users

Scheduled routing: Route incoming calls to certain numbers, menus, greetings, or people based on the time and day they are received. 

Hold music: Choose from a large section of professional music tracks you can play while callers are on hold or in a queue. 

Dial-by-name directory: Allow callers to be automatically transferred to an employee by entering the first or last name of the person they want to reach. 

Queues: Route incoming calls to a specific group of users or phone numbers in order.

Greetings: Upload audio files to play as your greetings, menus, and hold music.

Basic: $14.99/user/month for 500 pooled minutes, one phone number, and 50 standard voice features

Plus: $21.99/user/month for unlimited minutes, voicemail transcription, and desk phone support

Pro: $31.99/user/month for call recording, call analytics, and video conferencing features

Phone.com delivers all of the modern features of an enterprise-grade phone system but at a fraction of the cost, making it an ideal, budget-friendly option for growing businesses. Starting at only $14.99 per user, monthly, you get up to 50 standard call features, including call handling rules, click-to-call, greetings, hold music, and auto-attendant. As you move up to higher-tier plans, you gain access to a wide array of VoIP features like call analytics and call recording. 

There are three user types available, which you can mix and match to pay for only exactly what you need. Each type offers different levels of features and call plans to accommodate different communication needs and usage patterns. The Basic plan is a metered subscription with 500 minutes, while Plus and Pro plans support unlimited calling. 

The disadvantage of using Phone.com is that it relies on a third-party service called Zapier to expand its app integrations. If you’re looking for a business phone that readily integrates with popular customer relationship management (CRM) systems, we recommend CallHippo. This provider connects with over 100 third-party apps, including Salesforce, Pipedrive, and Freshdesk.

Phone.com is a hosted private branch exchange (PBX) system that allows businesses to combine metered and unmetered call plans based on their call volume requirements. All plans include a variety of VoIP features and video conferencing functionalities. Upgrading to higher tiers includes video meeting tools and a larger participant capacity. Besides its bundled plans, Phone.com’s a la carte services let you add premium features, such as live receptionist and international dialing. Another notable feature is the variety of phone number types offered—local, toll-free, vanity, and international numbers. Discounts are available if you buy numbers in bulk.

Callcentric: Best for custom call plans

  • Difficult to set up
  • Outdated interface

CallCentric logo.

Our Rating: 2.63/5

Callcentric settings for adding new call record.

Call treatments: Set up rules for handling incoming calls, including forwarding calls to another Callcentric number and forcing anonymous calls to voicemails. 

Anonymous call rejection: If you receive a call with an “Anonymous” caller ID, Callcentric gives you the option to direct the call to voicemail or play an error message. 

Call return: Dialing the *69 feature code lets you call back the last person who called you. 

External caller ID: When making an outbound call, you can use a different number that is not on your Callcentric account.

Call hunting: Have incoming calls ring up to eight numbers to avoid callers getting busy signals.

Inbound Calling 

Dollar Unlimited: $1/month for unlimited minutes within select U.S. regions 

Pay per Minute: $1.95/month within the U.S. and Canada (with an additional $0.015/minute for incoming minutes and a $3.95 setup fee)

Toll-Free: $3.95/month for unlimited call minutes within the U.S. and Canada (with a $3.95 setup fee)

Personal Unlimited: $5.95/month for unlimited call minutes within the U.S. and Canada (with a $5.95 setup fee)

Office Unlimited: $8.95/month for unlimited minutes within the U.S. and Canada (with $8.95 setup fee)

Service Provider Unlimited: $19.95/month for unlimited minutes within the U.S. and Canada (with a $19.95 setup fee)

International Unlimited: Rate varies by country

Callcentric is a strong contender for the best provider of free phone numbers for businesses due to its relatively cheap call rates and customization options. While most providers force users to pay for bundled plans, Callcentric provides the freedom to choose which inbound and outbound call service suits your calling patterns.

This provider offers diverse independent packages for incoming and outgoing call plans. Outbound plans include eight distinct services, each varying in minute allowances. Options include unlimited in-network calling, pay-per-minute, unlimited calls, and metered rates ranging from 120 to 2,500 minutes. On the other hand, inbound plans provide metered calls and unlimited incoming minutes but differ in phone number types.

Businesses dealing with fluctuating call volumes will appreciate Callcentric’s customizable VoIP calling services. However, its extensive flexibility can be overwhelming for those new to internet calling. If you prefer a bare-bones phone number provider, Sideline is the best option for you. The pricing structure only comprises two options—Standard and Enterprise—making it easy to choose the plan that fits your needs.

Callcentric is an internet phone service offering low-cost plans for both domestic and international calling. Its unique selling point is it sells inbound and outbound services separately to give customers the flexibility to configure their phone service based on their specific requirements.

Monthly fees start as low as $1, making it one of the cheapest VoIP solutions on the market. Phone numbers for business and personal use are available in the U.S. and Canada. Despite its cheap rates, Callcentric intends to make its service useful by providing over 50 basic call features, including auto-attendant, call forwarding, and four-way calling. 

While Callcentric has a noticeably dated website, it contains an extensive library of user guides tailored for various devices. So if you’re wondering how to get a free business phone number, Callcentric offers a step-by-step process to help you set everything up quickly.

Types of business phone numbers 

There are different options available for setting up a business phone number catering to specific needs and preferences. The type of phone number you choose will determine the level of service you offer and how customers will perceive your brand. To help you find the right option, we shared the five common types of business phone numbers below:

Local number

Local phone numbers start with a three-digit area code representing a specific region or city. These numbers are tied to a specific geographic location, making it easy for customers to recognize and trust the number. Setting up local numbers is quick, easy, and more affordable than other options. 

Businesses use local numbers to establish a sense of familiarity among their target market. Local numbers create an impression that a business operates within the local community. Larger companies even purchase multiple local phone numbers for every country they serve.   

Toll-free number

Toll-free numbers are commonly identified by one of the following three-digit codes: 800, 833, 844, 855, 866, 877, and 888. Dialing these numbers allows customers to call a company at no cost, which helps in boosting sales inquiries over the phone. Since they’re easy to remember, toll-free numbers are often used in marketing campaigns. 

Another highlight benefit of toll-free numbers is that they help businesses project an image of a trustworthy national brand or a larger organization. This is partly due to the assumption that only big businesses can afford toll-free numbers. This is no longer the case since many VoIP providers now offer affordable toll-free number options.  

Vanity number

A vanity number is a customizable phone number that uses a memorable sequence of letters and numbers. An example is a plumbing service’s vanity number—877-PLUMBER—which translates to 877-758-6237.

Vanity numbers should be easy to recall so customers can quickly associate the numbers with your product or service. Personalized numbers leave a lasting impression and strengthen your brand visibility. 

Virtual phone number 

Virtual phone numbers are referred to as direct inward dialing (DID) numbers, available in both local and toll-free options. Since they operate entirely online, virtual numbers are not tied to a specific phone line. Users can route calls to any device, whether via landline or an internet-connected smartphone.

The mobility of virtual numbers benefits remote employees needing constant communication access from anywhere. For solopreneurs and business owners, virtual phone numbers serve as a secondary number to separate business and personal communications. 

International number

International numbers allow businesses to build a local presence in global markets by providing customers with a local number to call. This is ideal for companies that don’t have a physical office or a team operating in their target region. With an international number, customers can directly contact your business without paying for long-distance charges. 

While international numbers are typically priced higher, they offer invaluable benefits to companies seeking to establish credibility and improve client accessibility across borders.

Why do you need a business phone number? 

Having a dedicated business phone number is standard practice for setting up a new business or expanding to a new location. Aside from providing customers with a way to reach you, it offers a wealth of benefits to companies wanting to build credibility and streamline call management.

If you’re an employee or a business owner, a business phone number serves as a second phone number to keep your work and personal communications separate. This lets you easily recognize calls intended for work, so you know which calls to answer during business hours and which ones to leave after hours. 

Providers of business phone numbers include additional voice features on top of the second phone number. For example, VoIP platforms provide call management tools like greetings, auto-attendant, and hold music. When a customer calls, they will be greeted with a custom message instead of hearing a normal dial tone. This projects professionalism to your business, which helps in instilling trust among customers. 

Choosing the best free business phone number provider 

Having a free phone number provides budget-conscious businesses with a dedicated phone line without incurring additional costs. With so many options available, taking a closer look at each provider will help you make a more informed decision that meets your requirements. 

Google Voice stands out for its free-forever version and low-cost plans—a perfect choice for individual business users with no plans of scaling soon. Small teams wanting to share phone line responsibility will realize greater cost-savings with Grasshopper since it offers multiple phone numbers at a fixed monthly rate.

If you want to expand your global reach, CallHippo provides phone numbers in up to 70 countries. But if you simply need a phone number for your SMS campaigns, Sideline is an excellent choice. Phone.com can also be a great option if you prioritize call management features, while Callcentric might be a better fit for small businesses with seasonal call volumes.

For those willing to invest in a robust business phone system, check out our top recommendations for the best VoIP for small businesses .

Can I keep my current business number when switching to a VoIP service?

Definitely. VoIP providers offer a number porting feature either for free or at a minimal cost. Number porting involves transferring your existing number to a new VoIP platform, allowing you to access the features offered by the new service provider.

What are the limitations of getting a free business phone number?

Free business phone numbers often lack the advanced call functionalities found in paid plans. These include call analytics, reporting, call recording, and sophisticated call management tools.

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    Find out the top 11 VoIP providers for small businesses in 2024 based on prices, features, and customer support. Compare custom quotes and read reviews of RingCentral, 8×8, Zoom Phone, and more.

  7. Best Business Phone Systems of 2024

    Our unbiased guide rates the best business phone systems of 2024. We also compares prices, plans, and features to help you make a smart buying decision. ... VoIP phone service for business with ...

  8. Business Choice 2023: The Top VoIP Service for Your Office

    Ooma tops the Business Choice survey for VoIP services, with high scores in reliability, mobile support, fax features, and more. Find out which other providers rank well and how to choose a VoIP system for your business.

  9. The best VoIP services for small businesses for 2022

    Compare the features, pricing, and benefits of five VoIP services for small businesses, including RingCentral, Ooma, Intermedia, 8×8, and Microsoft Teams. Find out which one suits your needs and budget for cloud or integrated phone systems.

  10. Best VoIP provider of 2024

    Top VoIP service providers for business. Some of the best known VoIP service providers include Aircall, Avaya, Vonage, and RingCentral, in addition to well-known tech firms like Microsoft and ...

  11. Best business phone service of 2024

    Best business phone service with CRM solution. 3. Aircall. Aircall is another cloud-hosted business phone service solution, which can be set up with just a few clicks. This then provides your ...

  12. Best VoIP Business Phone Service [Features & Advantages]

    As a small business, increased mobility gives you the power to run your business from a smartphone. 4. VoIP offers better security and business continuity. Business VoIP solutions are managed by third-party service providers who take care of all your security concerns.

  13. Best Small Business Phone Systems of 2024

    Find out which phone systems are best for your small business in 2024. U.S. News compares prices, plans, and features of top-rated providers.

  14. The 16 Best VoIP Phone Services for Business

    Image Source. 13. Ooma. Price: $19.95/user/month for Office Plan, $24.95/user/month for Office Pro Plan. On its homepage, Ooma calls itself the "phone service designed for small business." Its software includes a virtual assistant that automates routing for incoming calls.

  15. Best VoIP phone service 2024

    Best voip phone service. Dialpad. : Best VoIP for small businesses. Google Voice. : Best for Google Workspace users. Intermedia Unite. : Best for call center functionality. Zoom Phone. : Best for ...

  16. Best VoIP Cell Phone Service Providers 2024

    The best mobile VoIP services make it possible for you to use an Android or iOS app that uses your Wi-Fi or cellular data for incoming or outgoing calls and texts. Typically, you can get a ...

  17. The Best Business VoIP Services for 2024

    Teams is Microsoft's widely used, all-in-one team collaboration platform, and Teams Phone is the official VoIP add-on for it. As you'd expect, then, it has excellent integrations not just with the ...

  18. Google Voice: Business Phone System & Plans

    Calls to Canada from a Canadian or US Google Voice number included 2. Calls to most European countries from within Europe included 2. Promotional pricing plans apply to EMEA only. Other regions may vary. 2 Refer to the Voice rate card for a complete list of calling rates for your Voice number.

  19. Best Cheap VoIP Service in 2024

    Google Voice's personal plan provides free telephone numbers and unlimited calling in the U.S. and Canada. The three Google Voice business plans start at $10 per user per month and add voicemail ...

  20. Recommended Business VoIP Providers in the US

    Best Business VoIP Providers. Our recommended cloud-based VoIP providers prioritize security, integration with other platforms, AI for real-time insights, mobile capabilities, and apps. We've taken the time to review them so that you can confidently choose the right VoIP system for your business! Last updated: February 2024.

  21. 10 Best VoIP Phones For Your Business : Full Review (2024)

    The Top VoIP And IP Phones. Here are the 10 best VoIP phones: 1. Cisco SPA 303, 2. Cisco 8861, 3. Grandstream GXP 2170, 4. Grandstream GXV3370, 5. Polycom VVX 301,6. Yealink T57W, 7. Yealink T57W, 8. Yealink SIP-T21P E2, 9. Yealink SIP-T19P E2, 10. Unify CP700. These you may find useful for using for your business communications.

  22. Business Phone Service Providers in Moscow, ID

    Simple Control Panel Interface. 25 minute easy setup. Daily call reports. * 12% discount for subscribing and paying for a year upfront. $19.97*. Details. 13 Reviews. The phone system built to do business anywhere. Video Meetings & Text Messaging.

  23. 15 Key VoIP Benefits, Advantages and Disadvantages in 2024

    The Biggest VoIP Benefits, Advantages and Disadvantages in 2024 VoIP phone systems unlock some major wins for modern businesses. Here are the biggest, as well as its main drawbacks.

  24. What is a Level 3 VoIP number and Why You Should Use It?

    A level 3 VoIP (Voice over Internet Protocol) number is a service that routes free voice calls over the internet instead of PSTN. Cloud-based VoIP ensures round-the-clock availability and better voice clarity. Businesses with 30 employees can save over $1200 a month by switching to VoIP services.

  25. How to Get A Free Business Phone Number

    Personal: Free for one user, one U.S. phone number, call forwarding, and voicemail transcripts Business. Starter: $10/user/month for unlimited local calls, unlimited SMS, voicemail transcripts, Google Workspace integration, call forwarding, and usage and activity reporting Standard: $20/user/month for multi-level auto-attendant, ring groups, desk phone support, and call recording

  26. Business VoIP Providers in Moscow, ID

    Compare business VoIP providers in Moscow, ID. Reduce your monthly phone bill by switching to a Moscow, ID hosted PBX or business VoIP service provider.

  27. Business Voip Phone Systems

    Maximize your productivity and communication with our top-notch business VoIP phone systems. Streamline your operations, boost efficiency, and enhance customer satisfaction by harnessing the power of advanced features, reliable connectivity, and cost-effective solutions. Invest in our customizable VoIP solutions to experience crystal-clear calling, seamless call management, and secure ...