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What is a business continuity plan (bcp), and how does it work.

business continuity plan for operations

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What Is a Business Continuity Plan (BCP)? 

A business continuity plan (BCP) is a system of prevention and recovery from potential threats to a company. The plan ensures that personnel and assets are protected and are able to function quickly in the event of a disaster.

Key Takeaways

  • Business continuity plans (BCPs) are prevention and recovery systems for potential threats, such as natural disasters or cyber-attacks.
  • BCP is designed to protect personnel and assets and make sure they can function quickly when disaster strikes.
  • BCPs should be tested to ensure there are no weaknesses, which can be identified and corrected.

Understanding Business Continuity Plans (BCPs)

BCP involves defining any and all risks that can affect the company's operations, making it an important part of the organization's risk management strategy. Risks may include natural disasters—fire, flood, or weather-related events—and cyber-attacks . Once the risks are identified, the plan should also include:

  • Determining how those risks will affect operations
  • Implementing safeguards and procedures to mitigate the risks
  • Testing procedures to ensure they work
  • Reviewing the process to make sure that it is up to date

BCPs are an important part of any business. Threats and disruptions mean a loss of revenue and higher costs, which leads to a drop in profitability. And businesses can't rely on insurance alone because it doesn't cover all the costs and the customers who move to the competition. It is generally conceived in advance and involves input from key stakeholders and personnel.

Business impact analysis, recovery, organization, and training are all steps corporations need to follow when creating a Business Continuity Plan.

Benefits of a Business Continuity Plan

Businesses are prone to a host of disasters that vary in degree from minor to catastrophic. Business continuity planning is typically meant to help a company continue operating in the event of major disasters such as fires. BCPs are different from a disaster recovery plan, which focuses on the recovery of a company's IT system after a crisis.

Consider a finance company based in a major city. It may put a BCP in place by taking steps including backing up its computer and client files offsite. If something were to happen to the company's corporate office, its satellite offices would still have access to important information.

An important point to note is that BCP may not be as effective if a large portion of the population is affected, as in the case of a disease outbreak. Nonetheless, BCPs can improve risk management—preventing disruptions from spreading. They can also help mitigate downtime of networks or technology, saving the company money.

How to Create a Business Continuity Plan

There are several steps many companies must follow to develop a solid BCP. They include:

  • Business Impact Analysis : Here, the business will identify functions and related resources that are time-sensitive. (More on this below.)
  • Recovery : In this portion, the business must identify and implement steps to recover critical business functions.
  • Organization : A continuity team must be created. This team will devise a plan to manage the disruption.
  • Training : The continuity team must be trained and tested. Members of the team should also complete exercises that go over the plan and strategies.

Companies may also find it useful to come up with a checklist that includes key details such as emergency contact information, a list of resources the continuity team may need, where backup data and other required information are housed or stored, and other important personnel.

Along with testing the continuity team, the company should also test the BCP itself. It should be tested several times to ensure it can be applied to many different risk scenarios . This will help identify any weaknesses in the plan which can then be identified and corrected.

In order for a business continuity plan to be successful, all employees—even those who aren't on the continuity team—must be aware of the plan.

Business Continuity Impact Analysis

An important part of developing a BCP is a business continuity impact analysis. It identifies the effects of disruption of business functions and processes. It also uses the information to make decisions about recovery priorities and strategies.

FEMA provides an operational and financial impact worksheet to help run a business continuity analysis. The worksheet should be completed by business function and process managers who are well acquainted with the business. These worksheets will summarize the following:

  • The impacts—both financial and operational—that stem from the loss of individual business functions and process
  • Identifying when the loss of a function or process would result in the identified business impacts

Completing the analysis can help companies identify and prioritize the processes that have the most impact on the business's financial and operational functions. The point at which they must be recovered is generally known as the “recovery time objective.”

Business Continuity Plan vs. Disaster Recovery Plan

BCPs and disaster recovery plans are similar in nature, the latter focuses on technology and information technology (IT) infrastructure. BCPs are more encompassing—focusing on the entire organization, such as customer service and supply chain. 

BCPs focus on reducing overall costs or losses, while disaster recovery plans look only at technology downtimes and related costs. Disaster recovery plans tend to involve only IT personnel—which create and manage the policy. However, BCPs tend to have more personnel trained on the potential processes. 

Why Is Business Continuity Plan (BCP) Important?

Businesses are prone to a host of disasters that vary in degree from minor to catastrophic and business continuity plans (BCPs) are an important part of any business. BCP is typically meant to help a company continue operating in the event of threats and disruptions. This could result in a loss of revenue and higher costs, which leads to a drop in profitability. And businesses can't rely on insurance alone because it doesn't cover all the costs and the customers who move to the competition.

What Should a Business Continuity Plan (BCP) Include?

Business continuity plans involve identifying any and all risks that can affect the company's operations. The plan should also determine how those risks will affect operations and implement safeguards and procedures to mitigate the risks. There should also be testing procedures to ensure these safeguards and procedures work. Finally, there should be a review process to make sure that the plan is up to date.

What Is Business Continuity Impact Analysis?

An important part of developing a BCP is a business continuity impact analysis which identifies the effects of disruption of business functions and processes. It also uses the information to make decisions about recovery priorities and strategies.

FEMA provides an operational and financial impact worksheet to help run a business continuity analysis.

These worksheets summarize the impacts—both financial and operational—that stem from the loss of individual business functions and processes. They also identify when the loss of a function or process would result in the identified business impacts.

Business continuity plans (BCPs) are created to help speed up the recovery of an organization filling a threat or disaster. The plan puts in place mechanisms and functions to allow personnel and assets to minimize company downtime. BCPs cover all organizational risks should a disaster happen, such as flood or fire.  

Federal Emergency Management Agency. " Business Process Analysis and Business Impact Analysis User Guide ," Pages 15 - 17. Accessed Sept. 5, 2021.

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What Is A Business Continuity Plan? [+ Template & Examples]

Swetha Amaresan

Published: December 30, 2022

When a business crisis occurs, the last thing you want to do is panic.

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The second-to-last thing you want to do is be unprepared. Crises typically arise without warning. While you shouldn't start every day expecting the worst, you should be relatively prepared for anything to happen.

A business crisis can cost your company a lot of money and ruin your reputation if you don't have a business continuity plan in place. Customers aren't very forgiving, especially when a crisis is influenced by accidents within the company or other preventable mistakes. If you want your company to be able to maintain its business continuity in the face of a crisis, then you'll need to come up with this type of plan to uphold its essential functions.

Free Download: Crisis Management Plan & Communication Templates

In this post, we'll explain what a business continuity plan is, give examples of scenarios that would require a business continuity plan, and provide a template that you can use to create a well-rounded program for your business.

Table of Contents:

What is a business continuity plan?

  • Business Continuity Types
  • Business Continuity vs Disaster Recovery

Business Continuity Plan Template

How to write a business continuity plan.

  • Business Continuity Examples

A business continuity plan outlines directions and procedures that your company will follow when faced with a crisis. These plans include business procedures, names of assets and partners, human resource functions, and other helpful information that can help maintain your brand's relationships with relevant stakeholders. The goal of a business continuity plan is to handle anything from minor disruptions to full-blown threats.

For example, one crisis that your business may have to respond to is a severe snowstorm. Your team may be wondering, "If a snowstorm disrupted our supply chain, how would we resume business?" Planning contingencies ahead of time for situations like these can help your business stay afloat when you're faced with an unavoidable crisis.

When you think about business continuity in terms of the essential functions your business requires to operate, you can begin to mitigate and plan for specific risks within those functions.

business continuity plan for operations

Crisis Communication and Management Kit

Manage, plan for, and communicate during your corporate crises with these crisis management plan templates.

  • Free Crisis Management Plan Template
  • 12 Crisis Communication Templates
  • Post-Crisis Performance Grading Template
  • Additional Crisis Best Management Practices

You're all set!

Click this link to access this resource at any time.

Business Continuity Planning

Business continuity planning is the process of creating a plan to address a crisis. When writing out a business continuity plan, it's important to consider the variety of crises that could potentially affect the company and prepare a resolution for each.

Business Continuity Plan

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How to craft an effective business continuity plan

business continuity plan for operations

Let me take you back in time to the United Kingdom in the 1970s. Punk music was gaining popularity, and the Sex Pistols entered the punk rock scene with the force of a shooting star, capturing fans’ attention.

How To Craft An Effective Business Continuity Plan

But as quickly as they arrived, they quickly left the scene. When they broke up in 1978 after a period of internal conflicts, legal troubles, and their frontman’s imprisonment, fans were left both shocked and surprised.

Just like the Sex Pistols, plenty of companies experience rapid growth and success, only to face unexpected challenges and internal conflicts that result in their downfall.

In this article, we’ll draw inspiration from the Sex Pistols’ turbulent journey to explore the concept of business continuity planning (BCP). We’ll look at what a BCP is, why you need one and delve into the strategies and contingency measures that can help you maintain your rhythm and continuity, even when faced with the inevitable storms that can disrupt your operations.

What is a business continuity plan?

A business continuity plan describes how you’ll continue your business when disaster hits. It is a structured strategy outlining how your organization will maintain essential functions when disaster strikes, to ensure minimal downtime and guarantee that operations continue.

Why do you need a BCP in place?

The BCP is crucial and revolves around ensuring your resilience and ability to continue operating in the face of unexpected disruptions, such as natural disasters, cyberattacks, or other emergencies.

Let’s look at it a bit closer, and understand some of the key reasons to have a BCP better:

Minimize downtime

Protect revenue and reputation, compliance and legal requirements, resource allocation, maintain customer service, employee safety.

A BCP helps you minimize downtime. It does this by providing a structured approach to quickly recover and resume your critical business functions.

Example: You’re a retail company with an extensive online presence. If your website experiences a cyberattack that takes it offline, a well-prepared BCP outlines the steps to take to mitigate the attack, get your website back up in no time, and allow you to continue serving your customers.

No one likes disruptions as they result in revenue loss and can damage your reputation. A BCP helps you protect against financial losses and keep customer trust.

Example: You’re the owner of a restaurant chain with multiple locations and one of your branches has a food safety crisis. A BCP can guide you in managing the crisis, ensuring food safety compliance, and communicating effectively with customers to maintain trust in the brand and other locations.

Some industries, like the financial, and pharma industries, have regulatory requirements that mandate businesses to have BCPs in place. Failure to do so has legal and financial consequences.

Example: You’re the owner of a FinTech company. You are required by regulators to have robust BCPs to ensure customer data security and financial system stability.

When a crisis hits you need the right resources to get you back up and running. A BCP helps allocate resources effectively during a crisis, ensuring that personnel, equipment, and materials are used efficiently to address the most critical needs.

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Example: You’re a manufacturing company hit by a sudden supply chain disruption because the Suez Canal is blocked again. You use your BCP to allocate available resources to meet customer demands and minimize production delays.

When all hell breaks loose you want to make sure customer experience takes a minimum blow. A BCP outlines measures to maintain customer service and communication, so customers receive timely updates and support.

Example: You run an airline and there is a labor strike. Your BCP tells you how to manage customer inquiries, rebook affected passengers, and maintain a level of service.

Let’s not forget about the well-being of your employees. During a crisis, this is a top priority. A BCP includes procedures for evacuations, remote work arrangements, and employee support.

Example: There is a fire at your workplace. The BCP outlines evacuation routes, assembly points, and contact information for employees to report their safety status.

Business continuity planning: Steps for success

That’s a lot of reasons, right? Now that we addressed the necessity and urgency of having BCP, let’s look at 5 steps to creating a successful one:

  • Analyze your company
  • Assess the risk
  • Create the procedures
  • Get the word out
  • Iterate and improve

1. Analyze your company

In this phase you conduct an analysis to identify critical activities, determine which activities must continue, which can be temporarily paused, and which can operate at a reduced capacity.

You then assess the financial impact of disruptions. This involves asking yourself the question, “How long can I operate without generating revenue and incurring recovery costs?”

As this step covers your whole company, it’s important to get key stakeholders involved from the beginning.

2. Assess the risk

Now you have a good overview of your critical processes and the impact of disruption. At this point, pivot your attention to the risks they face, how well you can handle when things don’t work as usual, and how long you can manage if things go wrong.

The goal here is to understand what could go wrong and find ways to avoid, reduce, or transfer them. This assessment will help you strengthen your preparedness and resilience.

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Think about risks specific to your industry and location

It’s important to consider both internal (e.g. an IT system failure or employee shortage) and external threats (e.g. a natural disaster or supply chain disruption) to your critical business activities.

3. Create the procedures

Once you analyze and assess, you need to create procedures.

Develop detailed, step-by-step procedures to minimize risks to your organization’s people, operations, and assets. This can include changes to your operating model, such as using alternative suppliers or implementing remote work options.

4. Get the word out

A plan is just a plan and no one will know how to act if you don’t communicate.

This step is all about communication. Integrate the BCP into your operations, policies, and company culture, and train, test, and communicate with your employees.

And don’t forget that communication is not limited to your company only. Communicate with external stakeholders, customers, suppliers, and so forth.

5. Iterate and improve

Before implementing your BCP ensure its effectiveness.

Don’t worry there are plenty more options to test your BCP. Consider involving external stakeholders or vendors as it makes exercises more realistic. Frequently train those who are accountable for executing the BCP.

After experiencing a real incident or conducting a training exercise, update your plan to improve its ability to protect your business. Keep in mind that both your organization’s development and the circumstances you operate in change, so a regular review isn’t a luxury but a necessity.

How to structure your continuity plan

Now you have a high-level understanding, let’s look at how to structure your business continuity plan.

You can find a copy of the template I use here .

Make sure to include the following sections in your BCP:

Version history

Executive summary, functions and process prioritization, plan activation, governance and responsibilities, recovery plans, crisis communication plan, emergency location and contents, review and testing.

This section shows the revision history. It includes the version numbers of the changes made, by whom, when, and who approved the changes. The revision history allows anyone reading the BCP to understand how it has evolved over time.

The executive summary provides a brief summary of the key objectives, goals, scope, and applicability of the BCP.

This chapter outlines the critical functions and processes in scope of continuation in case of a disastrous event.

This section refers to the risk and business impact assessment outcome. Its aim is to set out what triggers the activation of the plan.

Governance and responsibilities talks about who has to act when the BCP is activated. It includes the members, a description of their responsibilities, contact details of the BCP team, and the chain of command during a crisis.

This section builds upon the business continuity strategies, specifically the one chosen when a disaster occurs. It describes the detailed recovery plans for each critical function, the procedures for restarting operations, resource allocation, and recovery time objectives (RTOs).

Here you cover the internal and external communication strategies. You also address employee awareness and training activities.

Now there is a good chance the disaster will require your crucial activities to temporarily continue at a different location. This section covers all details about the location and what needs to be available at the location.

The BCP is to be tested to reduce the risk of missing things or even worse failing. Here jot down the testing procedures and document results and lessons learned.

This section includes all appendices. Think about the following

  • Supporting documents, such as contact lists, maps, and technical specifications
  • References to external standards, guidelines, or regulations
  • Training programs for BCP team members
  • Review of insurance policies
  • Financial reserves and funding for recovery efforts
  • Procedures for keeping the BCP documentation up to date

Business continuity plan example

Earlier this year, the Koninklijke Nederlands Voetbal Bond (KNVB), which is the Royal Dutch Football Association, was hit by ransomware. The cyberattackers threatened to share personally identifiable information captured and the KNVB paid over one million euros to avoid this from happening.

What could have been done to mitigate the ransomware attack risk?

The Risk of the attack to succeed could have been mitigated with:

  • Regular data backups
  • Segmentation of networks
  • Intrusion detection systems

How to ensure business continuity in case of ransomware?

In response to the ransomware incident, and to allow for continued business as usual as soon as possible, steps could include:

  • Isolating affected systems
  • Activating backups
  • Notifying law enforcement
  • Engaging with a cybersecurity incident response team

Key takeaways

A business continuity plan (BCP) is like a safety net for your business when things go haywire. It helps you keep going, avoiding downtime, revenue loss, and reputation hits. On top of that, it’s a legal must in certain industries.

To make a solid BCP, just follow five steps: figure out what’s crucial for your business, spot the risks, plan how to bounce back, make sure everyone knows the plan, and keep fine-tuning it.

Structurally, your BCP should have sections like history, a quick guide, what’s most important, when to activate it, who’s in charge, the nitty-gritty recovery plans, how communication is done, where to go in a crisis, how to test the BCP works, and some extra info.

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Business Continuity Planning

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Organize a business continuity team and compile a  business continuity plan  to manage a business disruption. Learn more about how to put together and test a business continuity plan with the videos below.

Business Continuity Plan Supporting Resources

  • Business Continuity Plan Situation Manual
  • Business Continuity Plan Test Exercise Planner Instructions
  • Business Continuity Plan Test Facilitator and Evaluator Handbook

Business Continuity Training Videos

The Business Continuity Planning Suite is no longer supported or available for download.

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Business Continuity Training Introduction

An overview of the concepts detailed within this training. Also, included is a humorous, short video that introduces viewers to the concept of business continuity planning and highlights the benefits of having a plan. Two men in an elevator experience a spectrum of disasters from a loss of power, to rain, fire, and a human threat. One man is prepared for each disaster and the other is not.

View on YouTube

Business Continuity Training Part 1: What is Business Continuity Planning?

An explanation of what business continuity planning means and what it entails to create a business continuity plan. This segment also incorporates an interview with a company that has successfully implemented a business continuity plan and includes a discussion about what business continuity planning means to them.

Business Continuity Training Part 2: Why is Business Continuity Planning Important?

An examination of the value a business continuity plan can bring to an organization. This segment also incorporates an interview with a company that has successfully implemented a business continuity plan and includes a discussion about how business continuity planning has been valuable to them.

Business Continuity Training Part 3: What's the Business Continuity Planning Process?

An overview of the business continuity planning process. This segment also incorporates an interview with a company about its process of successfully implementing a business continuity plan.

Business Continuity Training Part 3: Planning Process Step 1

The first of six steps addressed in this Business Continuity Training, which detail the process of building a business continuity plan. This step addresses how organizations should “prepare” to create a business continuity plan.

Business Continuity Training Part 3: Planning Process Step 2

The second of six steps addressed in this Business Continuity Training, which detail the process of building a business continuity plan. This step addresses how organizations should “define” their business continuity plan objectives.

Business Continuity Training Part 3: Planning Process Step 3

The third of six steps addressed in this Business Continuity Training, which detail the process of building a business continuity plan. This step addresses how organizations should “identify” and prioritize potential risks and impacts.

Business Continuity Training Part 3: Planning Process Step 4

The fourth of six steps addressed in this Business Continuity Training, which detail the process of building a business continuity plan. This step addresses how organizations should “develop” business continuity strategies.

Business Continuity Training Part 3: Planning Process Step 5

The fifth of six steps addressed in this Business Continuity Training, which detail the process of building a business continuity plan. This step addresses how organizations should define their “teams” and tasks.

Business Continuity Training Part 3: Planning Process Step 6

The sixth of six steps addressed in this Business Continuity Training, which detail the process of building a business continuity plan. This step addresses how organizations should “test” their business continuity plans. View on YouTube

Last Updated: 12/21/2023

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How to Write a Business Continuity Plan Step-by-Step: Our Experts Provide Tips

By Andy Marker | October 21, 2020 (updated August 17, 2021)

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In order to adequately prepare for a crisis, your company needs a business continuity plan. We’ve culled detailed step-by-step instructions, as well as expert tips for writing a business continuity plan and free downloadable tools.  

Included on this page, find the steps to writing a business continuity plan and a discussion of the key components in a plan . You’ll also find a business continuity plan quick-start template  and a disruptive incident quick-reference card template for print or mobile, and an expert disaster preparation checklist .

Step by Step: How to Write a Business Continuity Plan

A business continuity plan refers to the steps a company takes to help it continue operations during a crisis. In order to write a business continuity plan, you gather information about key people, tools, and processes, then write the plan as procedures and lists of resources. 

To make formatting easy, download a free business continuity plan template . To learn more about the role of a business continuity plan, read our comprehensive guide to business continuity planning . 

  • Write a Mission Statement for the Plan: Describe the objectives of the plan. When does it need to be completed? What is the budget for disaster and recovery preparation, including research, training, consultants, and tools? Be sure to detail any assumptions about financial or other resources, such as government business continuity grants.
  • Set Up Governance: Describe the business continuity team. Include names or titles and role designations, as well as contact information. Clearly define roles, lines of authority and succession, and accountability. Add an organization or a functional diagram. Select one of these free organizational chart templates to get started.
  • Write the Plan Procedures and Appendices: This is the core of your plan. There's no one correct way to create a business continuity document, but the critical content it should include are procedures, agreements, and resources.Think of your plan as lists of tasks or processes that people must perform to keep your operation running. Be specific in your directions, and use diagrams and illustrations. Remember that checklists and work instructions are simple and powerful tools to convey key information in a crisis. Learn more about procedures and work instructions . You should also note who on the team is responsible for knowing plan details.

Michele Barry

  • Set Procedures for Testing Recovery and Response: Create test guidelines and schedules for testing. To review the plan, consider reaching out to people who did not write the plan. Put together the forms and checklists that attendees will use during tests.

Alex Fullick

A business continuity plan is governed by a business continuity policy. You can learn more about creating a business continuity policy and find examples by reading our guide on developing an effective business continuity policy .

How to Create a Business Continuity Plan

Creating a business continuity plan (BCP) involves gathering a team, studying risks and key tasks, and choosing recovery activities. Then write the plan as a set of lists and guidelines, which may address risks such as fires, floods, pandemics, or data breaches.

According to Alex Fullick, your best bet is to create a simple plan. “I usually break everything down into three key categories: people, places, and things. If you focus on a couple of key pieces, you will be a lot more effective. That big binder of procedures is absolutely worthless. You need a bunch of guidelines to say what you do in a given situation: where are our triggers for deciding we’re in a crisis and we have to stop doing XYZ, and just focus on ABC.” 

“Post-pandemic, I think new managers will develop more policies and guidelines of all types than required, as a fear response,” cautions Michele Barry. 

Because every company is different, no two approaches to business continuity planning are the same. Tony Bombacino, Co-Founder and President of Real Food Blends , describes his company’s formal and informal business continuity approaches. “The first step in any crisis is for our nerve center to connect quickly, assess the situation, and then go into action,” he explains. 

Tony Bombacino

“Our sales manager and our marketing manager might discuss what’s going on, and say, ‘Are we going to say anything on social media? Do we need to reach out to any of our customers? The key things, like maintaining stock levels or what if somebody gets sick? What if there's a recall?’ Those plans we have laid out. But we're not a 5,000-person multi-billion-dollar company, so our business continuity plan is often in emails and Google Docs.” 

Mike Semel

“I've done planning literally for hundreds of businesses where we've just filled out basic forms,” says Mike Semel, President and Chief Compliance Officer of Semel Consulting . “For example, noting the insurance company's phone number — you know, on the back of your utility bill, which you never look at, there's an emergency number for if the power goes out or if the gas shuts off. We've helped people gather all that information and put it down. Even if there's no other plan, just having that information at their fingertips when they need it may be enough.”

You can also approach your business continuity planning as including three types of responses:

  • Proactive Strategies: Proactive approaches prevent crises. For example, you may buy an emergency generator to keep power running in your factory, or install a security system to prevent or limit loss during break-ins. Or you may create a bring-your-own-device (BYOD) policy and offer training for remote workers to protect your network and data security.
  • Reactive Strategies: Reactive strategies are your immediate responses to a crisis. Examples of reactive methods include evacuation procedures, fire procedures, and emergency response strategies.
  • Recovery Strategies: Recovery strategies describe how you resume operations to produce a minimum acceptable level of service. The recovery plan includes actions to stand up temporary processes. The plan also describes the longer-term efforts, such as relocation, data restoration, temporary workaround processes, or outsourcing tasks. Recovery strategies are not limited to IT and data recovery.

Quick-Start Guide Business Continuity Plan Template

Business Continuity Quick Start Guide and template

If you don’t already have a business continuity plan in place, but need to create one in short order to respond to a disruption, use this quick-start business continuity template. This template is available in Word and Google Docs formats, and it’s simply formatted so that you can focus on brainstorming and problem-solving. 

Download Quick-Start Guide Business Continuity Plan Template

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For other most useful free, downloadable business continuity plan (BCP) templates please read our "Free Business Continuity Plan Templates" article.

Key Components of a Business Continuity Plan

Your company’s complete business continuity plan will have many details. Your plan may differ from other companies' plans based on industry and other factors. Each facility or business unit may also conduct an impact analysis and create disaster recovery and continuity plans . Consider adding these key components to your business plan:

  • Contact Information: These pages include contact information for key employees, vendors, and critical third parties. Locate this information at the beginning of the plan. 
  • Business Impact Analysis: When you conduct business impact analysis (BIA), you evaluate the financial and other changes in a disruptive event (you can use one of these business impact templates to get started). Evaluate impact in terms of brand damage, product failure or malfunction, lost revenue, or legal and regulatory repercussions.
  • Risk Assessment: In this section, assess the potential risks to all aspects of the organization’s operations. Look at potential risks related to such matters as cash on hand, stock levels, and staff qualifications. Although you may face an infinite number of potential internal and external risks, focus on people, places, and things to keep from becoming overwhelmed. Then analyze the effects of any items that are completely lost or need repairs. Also, understand that risk assessment is an ongoing effort that works in tandem with training and testing. Consider adding a completed risk matrix to your plan. You can create one using a downloadable risk matrix template . 
  • Critical Functions Analysis and List: As a faster alternative to a BIA, a critical functions analysis reveals what processes are critical to keeping your company running. Examples of critical functions include payroll and wages, accounts receivable, customer service, or production. According to Michele Barry, with a values-based approach to critical functions, you should consider who you really are as a company. Then decide what you must continue doing and what you can stop doing. 
  • Trigger and Disaster Declaration Criteria: Here, you should detail how your executive management will know when to declare an emergency and initiate the plan.
  • Succession Plan: Identify alternate staff for key roles in each unit. Schedule time throughout the year to observe alternates as they make important decisions and complete recovery tasks.
  • Alternate Suppliers: If your goods are regulated (i.e., food, toy, and pharmaceutical manufacturing), your raw resources and parts must always be up to standard. Source suppliers before a crisis to ensure that regulatory vetting and approval do not delay supplies. 
  • Operations Plan: Describe how your organization will resume and continue daily operations after a disruption. Include a checklist with such items as supplies, equipment, and information on where data is backed up and where you keep the plan. Note who should have copies of the plan. 
  • Crisis Communication Strategy: Detail how the organization will communicate with employees, customers, and third-party entities in the event of a disruption. If regular communications systems are disabled, make a plan for alternate methods. Download a free crisis communication strategy template to get started on this aspect. 
  • Incident Response Plan: Describe how your organization plans to respond to a range of likely incidents or disruptions, and define the triggers for activating the plan. 
  • Alternate Site Relocation: The alternate site is the location that the organization moves to after a disruption occurs. In the plan, you can also note the transportation and resources required to move the business and the processes you must maintain in this facility.
  • Interim Procedures: These are the critical processes that must continue, either in their original or alternate forms.
  • Restoration of Critical Data: Critical data includes anything you must immediately recover to maintain normal business functions.
  • Vendor Partner Agreements: List your organization’s key vendors and how they can help you maintain or resume operations.
  • Work Backlog: This includes the work that piles up when systems are shut down. You must complete this work first when processes start again.
  • Recovery Strategy for IT Services: This section details the steps you take to restore the IT processes that are necessary to maintain the business.
  • Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO): RTO refers to the maximum amount of time that a company can stop its processes and the length of time without access to data before productivity substantially drops. Determine RTOs for each unit, factoring in people, places, and things. 
  • Backup Plans: What if plans, processes, or resources fail or are unavailable? Determine alternatives now, so you don't have to scramble. Decide on a backup roster for personnel who are unavailable.
  • Manual Workarounds: This section details how a business can operate by hand, should all failsafe measures break down.
  • External Audit Details: For regulated organizations, external audits may be compulsory. Your scheduled internal audits will prepare you for external audits.
  • Test and Exercise Plan: Identify how and when you will test the continuity plan, including details about periodic tabletop testing and more complex real-world scenario testing.
  • Change Management: Note how you will incorporate learnings from tests and exercises, disseminate changes, and review the plan and track changes.

Key Resources for Business Continuity

To fix problems, restore operations, or submit an insurance claim, you need readily available details of the human resources and other groups that can assist with business continuity. (Your organization's unique situation may also require specific types of resources.) Add this information to appendices at the back of your continuity plan.

Fullick suggests broadening the definition of human assets. "People are our employees, certainly. But we forget that the term ‘people’ includes executive management. Management doesn't escape pandemics or the flu or a car crash. Bad things can happen to them and around them, too." 

Use the following list as a prompt for recording important information about your organization. Your unique situation may require other types of information.

  • Lists of key employees and their contact information. Also, think beyond C-level and response team members to staff with long-term or specialized knowledge
  • Disaster recovery and continuity team contact names, roles, and contact information
  • Emergency contact number for police and emergency services for your location
  • Non-emergency contact information for police and medical
  • Emergency and non-emergency contact numbers for facilities issues
  • Board member contact information
  • Personnel roster, including family or emergency contact names and numbers for the entire organization
  • Contractors for any repairs
  • Client contact information and SLAs
  • Insurance contacts for all plans
  • Key regulatory contacts.
  • Legal contacts
  • Vendor contact information and partner agreements and SLAs
  • Addresses and details for each office or facility
  • Primary and secondary contact and information for each facility or office, including at least one phone number and email address
  • Off-site recovery location
  • Addresses and access information for storage facilities or vehicle compounds
  • Funding and banking information
  • IT details and data recovery information, including an inventory of apps and license numbers  
  • Insurance policy numbers and agent contact information for each plan, healthcare, property, vehicle, etc.
  • Inventory of tangibles, including equipment, hardware, supplies, fixtures, and fittings (if you are a supplier or manufacturer, include an inventory of raw materials and finished goods)
  • Lease details
  • Licenses, permits, other legal documents
  • List of special items that you use regularly, but don't order frequently
  • Location of backup equipment
  • Utility account numbers and contact information (for electric, gas, telephone, water, waste pickup, etc.)

Activities to Complete Before Writing the Business Continuity Plan

Before you write your plan, take these preliminary steps to assemble a team and gather background information. 

  • Incident Commander: This person is responsible for all aspects of an emergency response.
  • Emergency Response Team: The emergency response team refers to the group of people in charge of responding to an emergency or disruption.
  • Information Technology Recovery Team: This group is responsible for recovering important IT services.
  • Alternate Site/Location Operation Team: This team is responsible for maintaining business operations at an alternate site.
  • Facilities Management Team: The facilities management team is responsible for managing all of the main business facilities and determining the necessary responses to maintain them in light of a disaster or disruption.
  • Department Upper Management: This includes key stakeholders and upper management employees who govern BCP decisions.
  • Conduct business impact analysis or critical function analysis. Understand how the loss of processes in each department can affect internal and external operations. See our article on business continuity planning to learn more about BIAs.
  • Conduct risk analysis. Determine the potential risks and threats to your organization.
  • Identify the scope of the plan. Define where the business continuity plan applies, whether to one office, the entire organization, or only certain aspects of the organization. Use the BIA and risk analysis to identify critical functions and key resources that you must maintain. Set goals to determine the level of detail required. Set milestones to track progress in completing the plan. "Setting scope is essential," Barry insists. "You need to define the core and noncore aspects of the business and the minimum requirements for achieving continuity."
  • Strategize recovery approaches: Strategize how your business should respond to a disruption, based on your risk assessment and BIA. During this process, you determine the core details of the BCP, add the key components and resources, and determine the timing for what must happen before, during, and after a disruptive event.

Common Structure of a Business Continuity Plan

Knowing the common structure should help shape the plan — and frees you from thinking about form when you should be thinking about content. Here is an example of a BCP format:

  • Business Name: Record the business name, which usually appears on the title page.
  • Date: The day the BCP is completed and signed off. 
  • Purpose and Scope: This section describes the reason for and span of the plan.
  • Business Impact Analysis: Add the results of the BIA to your plan.  
  • Risk Assessment: Consider adding the risk assessment matrix to your plan.
  • Policy Information: Include the business continuity policy or policy highlights.
  • Emergency Management and Response: You can detail emergency response measures separately from other recovery and continuity procedures.
  • The Plan: The core of the plan details step-by-step procedures for business recovery and continuity.
  • Relevant Appendices: Appendices can include such information as contact lists, org charts, copies of insurance policies, or any supporting documents relevant in a crisis.

Keep in mind that every business is different — no two BCPs look the same. Tailor your business continuity plan to your company, and make sure the document captures all the information you need to keep your business functioning. Having everything you need to know in an emergency is the most crucial part of a BCP.

Disruptive Incident Quick-Reference Card Template

Disruptive Incident Quick Reference Cad Template

Use this quick-reference card template to write the key steps that employees should take in case of an emergency. Customize this template for each business unit, department, or role. Describe what people should do immediately and in the following days and weeks to continue the business. Print PDFs and laminate them for workstations or wallets, or load the PDFs on your mobile phone. 

Download Disruptive Incident Quick-Reference Card Template 

Expert Disaster Preparation Checklist

Business continuity and disaster planning aren’t just about your buildings and cloud backup — it’s about people and their families. Based on a document by Mike Semel of Semel Consulting, this disaster checklist helps you prepare for the human needs of your staff and their families, including food, shelter, and other comforts.

Tips for Writing a Business Continuity Plan

With its many moving parts and considerations, a business continuity plan can seem intimidating. Follow these tips to help you write, track, and maintain a strong BCP:

  • Take the continuity management planning  process seriously.
  • Interview key people in the organization who have successfully managed disruptive incidents.
  • Get approval from leadership early on and seek their ongoing championship of continuity preparedness.
  • Be flexible when it comes to who you involve, what resources you need, and how you achieve the most effective plan.
  • Keep the plan as simple and targeted as possible to make it easy to understand.
  • Limit the plan to practical disaster response actions.
  • Base the plan on the most up-to-date, accurate information available.
  • Plan for the worst-case scenario and broadly cover many types of potential disruptive situations. 
  • Consider the minimum amount of information or resources you need to keep your business running in a disaster. 
  • Use the data you gather in your BIA and risk analysis to make the planning process more straightforward.
  • Share the plan and make sure employees have a chance to review it or ask questions. 
  • Make the document available in hard copy for easy access, or add it to a shared platform. 
  • Continually test, review, and maintain your plan to keep it up to date. 
  • Keep the BCP current with organizational and regulatory changes and updates.

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How to create an effective business continuity plan

A business continuity plan outlines procedures and instructions an organization must follow in the face of disaster, whether fire, flood, or cyberattack. Here’s how to create a plan that gives your business the best chance of surviving such an event.

Professional Meeting: Senior Businesswoman and Colleague in Discussion

The tumultuous events of the past several years have impacted practically every business. And with the number of extreme weather events, cyberattacks, and geopolitical conflicts continuing to rise, business leaders are bracing for the possibility of increasingly more frequent impactful incidents their organizations will need to respond to.

According to PwC’s 2023 Global Crisis and Resilience Survey , 96% of 1,812 business leaders said their organizations had experienced disruption in the past two years and 76% said their most serious disruption had a medium to high impact on operations.

It’s little wonder then that 89% of executives list resilience as one of their most important strategic priorities.

Yet at the same time, only 70% of respondents said they were confident in their organization’s ability to respond to disruptions, with PwC noting that its research shows that too many organizations “are lacking the foundational elements of resilience they need to be successful.”

A solid business continuity plan is one of those foundational elements.

“Every business should have the mindset that they will face a disaster, and every business needs a plan to address the different potential scenarios,” says Goh Ser Yoong, head of compliance at Advance.AI and a member of the Emerging Trends Working Group at the professional governance association ISACA.

A business continuity plan gives the organization the best shot at successfully navigating a disaster by providing ready-made directions on who should do what tasks in what order to keep the business viable.

Without such as a plan, the organization will take longer than necessary to recover from an event or incident — or may never recover at all.

What is a business continuity plan?

A business continuity plan (BCP) is a strategic playbook created to help an organization maintain or quickly resume business functions in the face of disruption, whether that disruption is caused by a natural disaster, civic unrest, cyberattack, or any other threat to business operations.

A business continuity plan outlines the procedures and instructions that the organization must follow during such an event to minimize downtime, covering business processes, assets, human resources, business partners, and more.

A business continuity plan is not the same as a disaster recovery plan , which focuses on restoring IT infrastructure and operations after a crisis. Still, a disaster recovery plan is part of the overall strategy to ensure business continuity, and the business continuity plan should inform the action items detailed in an organization’s disaster recovery plan. The two are tightly coupled, which is why they often are considered together and abbreviated as BCDR.

Why business continuity planning matters

Whether you operate a small business or a large corporation, it’s vital to retain and increase your customer base. There’s no better test of your capability to do so than right after an adverse event.

Because restoring IT is critical for most companies, numerous disaster recovery solutions are available. You can rely on IT to implement those solutions. But what about the rest of your business functions? Your company’s future depends on your people and processes. Being able to handle any incident effectively can have a positive effect on your company’s reputation and market value, and it can increase customer confidence.

Moreover, there are increasing consumer and regulatory expectations for both enterprise security and continuity today. Consequently, organizations must prioritize continuity planning to prevent not only business losses, but financial, legal, reputational, and regulatory consequences.

For example, the risk of having an organization’s “license to operate” withdrawn by a regulator or having conditions applied (retrospectively or prospectively) can adversely affect market value and consumer confidence.

Building (and updating) a business continuity plan

Whether building the organization’s first business continuity plan or updating an existing one, the process involves multiple essential steps.

Assess business processes for criticality and vulnerability: Business continuity planning “starts with understanding what’s most important to the business,” says Joe Nocera, principle in the cyber risk and regulatory practice at PwC, a professional services firm.

So the first step in building your business continuity plan is assessing your business processes to determine which are the most critical; which are the most vulnerable and to what type of events; and what are the potential losses if those processes go down for a day, a few days, or a week.

“This step essentially determines what you are trying to protect and what you are trying to keep up for systems,” says Todd Renner, senior managing director in the cybersecurity practice at FTI Consulting.

This assessment is more demanding than ever before because of the complexity of today’s hybrid workplace, the modern IT environment, and the reliance on business partners and third-party providers to perform or support critical processes.

Given that complexity, Goh says a thorough assessment requires an inventory of not only key processes but also the supporting components — including the IT systems, networks, people, and outside vendors — as well as the risks to those components.

This is essentially a business impact analysis.

Determine your organization’s RTO and RPO: The next step in building a business continuity plan is determining the organization’s recovery time objective (RTO), which is the target amount of time between point of failure and the resumption of operations, and the recovery point objective (RPO), which is the maximum amount of data loss an organization can withstand.

Each organization has its own RTO and RPO based on the nature of its business, industry, regulatory requirements, and other operational factors. Moreover, different parts of a business can have different RTOs and RPOs, which executives need to establish, Nocera says.

“When you meet with individual aspects of the business, everyone says everything [they do] is important; no one wants to say their part of the business is less critical, but in reality you have to have those challenging conversations and determinations about what is actually critical to the business and to business continuity,” he adds.

Detail the steps, roles, and responsibilities for continuity: Once that is done, business leaders should use the RTO and the RPO, along with the business impact analysis, to determine the specific tasks that need to happen, by whom, and in what order to ensure business continuity.

“It’s taking the key components of your analysis and designing a plan that outlines roles and responsibilities, about who does what. It gets into the nitty-gritty on how you’re going to keep the company up and running,” Renner explains.

One common business continuity planning tool is a checklist that includes supplies and equipment, the location of data backups and backup sites, where the plan is available and who should have it, and contact information for emergency responders, key personnel, and backup site providers.

Although the list of possible scenarios that could impact business operations can seem extensive, Goh says business leaders don’t have to compile an exhaustive list of potential incidents. Rather, they should compile a list that includes likely incidents as well as representative ones so that they can create responses that have a higher likelihood of ensuring continuity even when faced with an unimagined disaster.

“So even if it’s an unexpected event, they can pull those building blocks from the plan and apply them to the unique crisis they’re facing,” Nocera says.

The importance of testing the business continuity plan

Devising a business continuity plan is not enough to ensure preparedness; testing and practicing are other critical components.

Renner says testing and practicing offer a few important benefits.

First, they show whether or how well a plan will work.

Testing and practicing help prepare all stakeholders for an actual incident, helping them build the muscle memory needed to respond as quickly and as confidently as possible during a crisis.

They also help identify gaps in the devised plan. As Renner says: “Every tabletop exercise that I’ve ever done has been an eye-opener for everyone involved.”

Additionally, they help identify where there may be misalignment of objectives. For example, executives may have deprioritized the importance of restoring certain IT systems only to realize during a drill that those are essential for supporting critical processes.

Types and timing of tests

Many organizations test a business continuity plan two to four times a year. Experts say the frequency of tests, as well as reviews and updates, depends on the organization itself — its industry, its speed of innovation and transformation, the amount of turnover of key personnel, the number of business processes, and so on.

Common tests include tabletop exercises , structured walk-throughs, and simulations. Test teams are usually composed of the recovery coordinator and members from each functional unit.

A tabletop exercise usually occurs in a conference room with the team poring over the plan, looking for gaps and ensuring that all business units are represented therein.

In a structured walk-through, each team member walks through his or her components of the plan in detail to identify weaknesses. Often, the team works through the test with a specific disaster in mind. Some organizations incorporate drills and disaster role-playing into the structured walk-through. Any weaknesses should be corrected and an updated plan distributed to all pertinent staff.

Some experts also advise a full emergency evacuation drill at least once a year.

Meanwhile, disaster simulation testing — which can be quite involved — should still be performed annually. For this test, create an environment that simulates an actual disaster, with all the equipment, supplies and personnel (including business partners and vendors) who would be needed. The purpose of a simulation is to determine whether the organization and its staff can carry out critical business functions during an actual event.

During each phase of business continuity plan testing, include some new employees on the test team. “Fresh eyes” might detect gaps or lapses of information that experienced team members could overlook.

Reviewing and updating the business continuity plan should likewise happen on an ongoing basis.

“It should be a living document. It shouldn’t be shelved. It shouldn’t be just a check-the-box exercise,” Renner says.

Otherwise, plans go stale and are of no use when needed.

Bring key personnel together at least annually to review the plan and discuss any areas that must be modified.

Prior to the review, solicit feedback from staff to incorporate into the plan. Ask all departments or business units to review the plan, including branch locations or other remote units.

Furthermore, a strong business continuity function calls for reviewing the organization’s response in the event of an actual event. This allows executives and their teams to identify what the organization did well and where it needs to improve.

How to ensure business continuity plan support, awareness

One way to ensure your plan is not successful is to adopt a casual attitude toward its importance. Every business continuity plan must be supported from the top down. That means senior management must be represented when creating and updating the plan; no one can delegate that responsibility to subordinates. In addition, the plan is likely to remain fresh and viable if senior management makes it a priority by dedicating time for adequate review and testing.

Management is also key to promoting user awareness. If employees don’t know about the plan, how will they be able to react appropriately when every minute counts?

Although plan distribution and training can be conducted by business unit managers or HR staff, have someone from the top kick off training and punctuate its significance. It’ll have a greater impact on all employees, giving the plan more credibility and urgency.

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How to Write a Business Continuity Plan + Template

The goal of risk management is not to eliminate all risks but to effectively reduce their likelihood and impact. One way to do that is through business continuity planning. 

Having a business continuity plan in place can help your organization keep operating at some capacity during a disaster. 

Below, get straightforward answers to what a business continuity plan includes, why it’s important, and how to write one. You’ll also find a business continuity template to simplify the process.

What is a business continuity plan?

A business continuity plan is a document containing a predetermined set of procedures that describe how an organization will sustain its business operations during and after a significant disruption.

This disruption may be caused by a broad range of threats, including natural disasters, technical failures, and cyberattacks .

What is business continuity management?

A business continuity plan is one part of business continuity management (BCM). BCM includes risk assessment, response planning, recovery, and long-term maintenance of the policies and procedures developed, tested, and used when a crisis occurs.

What is the primary goal of business continuity planning?

The primary goal of business continuity planning is to identify preparations and recovery actions that can assist an organization in resuming operations and services as quickly as possible during and after a crisis.

For example, most business operations depend heavily on technology and automated systems, and the disruption of these systems for even a few hours may cause severe problems. Consider a Zoom outage. This may impact meetings with colleagues, customers, and prospects and important projects and deals as a result. A company with a business continuity plan that has identified a substitute tool for video meetings will be able to recover faster than a company without one. 

To ensure your business runs as smoothly as possible even when faced with system failures, cyber attacks, natural disasters, and other major disruptions, there must be an awareness of potential crises that could impact critical systems, tools, and skills of your organization and a plan to deal with them.

Business continuity planning is also important for getting and staying compliant with some privacy and security standards, including SOC 2®. Let’s take a look at this other reason for creating a BCP and keeping it up to date.

Recommended reading

business continuity plan for operations

SOC 2 Compliance: Requirements, Audit Process, and Benefits for Business Growth

Why is a business continuity plan important for SOC 2 compliance?

A business continuity plan is part of the documentation that a SOC 2 auditor will likely review, along with your systems and security controls, to determine your level of compliance with the Trust Services Criteria (TSC) you’ve selected. This plan is especially important if you include Availability as a TSC in your SOC 2 audit . 

The Availability controls in SOC 2 focus on minimizing downtime. Risk assessment is therefore essential.

A SOC 2 auditor will most likely review whether your company has identified and thought of ways to mitigate environmental threats that could impact system availability, like hurricanes, tornados, and wildfires. The same process should be applied to “man made” threats, like theft and cyber attacks.

A SOC 2 auditor will also likely review whether your business continuity plan can be applied to unforeseen events that could impact your system availability and capacity, like a global pandemic. 

An auditor will also likely review if you’ve tested your BCP within the last year (at least).

Who is responsible for business continuity planning?

Business continuity planning must be a top-down effort. Meaning, it must have the support and willing participation of a director or senior manager at the company. While they will act as the executive sponsor, another individual should be appointed as the BCP coordinator. Depending on the size of the organization, a planning team representing all major areas of operations may also need to be appointed to assist the BCP coordinator.

This coordinator and/or team should be appropriately announced and empowered to execute on a range of responsibilities, including uncovering your business’s weaknesses and making plans to mitigate them, testing those plans to make sure they’re effective for different types of crises, and updating them as new threats emerge.

What’s the difference between business continuity, disaster recovery, and incident response plans?

There are several contingency and continuity plans that can help minimize the impact of catastrophic events. Let’s take a look at the three most common plans and how they differ from each other below.

Business continuity plan vs disaster recovery plan

The key difference between a business continuity and disaster recovery plan is that a BCP provides procedures for sustaining business operations while recovering from a significant disruption, whereas a DRP provides procedures for recovering information systems operations after a significant system disruption like a major software failure or a natural disaster by relocating them to an alternate location. 

Many organizations choose to combine their business continuity and disaster recovery plans into a single document. However, some choose to create them as standalone documents.

Business continuity plan vs incident response

The key difference between a business continuity plan and incident response plan is that a BCP provides procedures for sustaining business operations while recovering from a significant disruption, whereas an IRP provides procedures for mitigating and correcting a system after a security incident, like a virus or Trojan horse.

An IRP plan should detail a recovery process for when security incidents do happen.

This is another crucial document that a SOC 2 auditor will likely review to determine your level of compliance with the TSC you’ve selected.

What does a business continuity plan typically include?

A business continuity plan typically includes the following:

  • Mission critical services, processes, and resources: Every BCP should include a list of mission critical services, processes, and resources. These need to be recovered first when a BCP event occurs to minimize downtime.
  • Alternative location considerations: During a significant BCP event, an organization may need to use back-up data centers, back-up sites for operations, remote locations, or other alternative locations. These are typically documented in the BCP along with considerations like the accessibility of these alternative sites, transportation alternatives to these sites, the number of staff necessary to perform critical activities at these sites, and other resources that will be required. 
  • Vendor relationships: Organizations may categorize vendors into risk levels and evaluate the risk in their BCP plans. 
  • Telecommunications services and technology considerations: Organizations  typically detail strategies for maintaining operations during communications disruptions  in their BCP. This may include using multiple telecommunication providers, secondary phone lines, cloud technology, temporary phone lines, mobile telecom units and Wi-Fi for staff without power, as well as back-up mobile phone services with different carriers. 
  • Communication plans: Organizations typically establish communications plans with staff, customers, and other external third parties, including regulators, exchanges, and emergency officials, in their BCP as well. 
  • Regulatory and compliance considerations: Organizations typically include regulatory requirements in their BCPs and should regularly update them to include any new requirements. 
  • Review and testing methods: Organizations should include how their BCP is reviewed and tested and how often. For example, they may conduct full BCP tests at least annually or sooner if significant changes are made. They may also conduct employee training or require employees to review their BCP annually to ensure all personnel are familiar with the plan and their responsibilities. 
  • Recovery objectives: A BCP will typically include key recovery objectives that help organizations plan how quickly they need to recover data and systems in order to minimize disruptions and maintain smooth operations during unexpected events. These are defined below:  - RPO (Recovery Point Objective): RPO sets the limit for how much data loss a business can tolerate after a disruption. It defines the latest acceptable point in time to recover data, minimizing potential losses. - RTO (Recovery Time Objective): RTO is the maximum acceptable downtime for systems or processes. It indicates how quickly a business needs to recover and resume normal operations after a disruption.

Business continuity plan example

This business continuity plan example from Santa Cruz Health is designed for different facilities to customize to ensure measures are taken to prepare and pre-position resources to ensure continuity of mission critical services and processes in an event that disrupts normal operations and impacts essential operations of the facility. It is broken down into several sections, including: 

  • General : Describes the purpose of the BCP, as stated above.
  • Activation : Briefly describes when the plan should be activated. 
  • Overview : Briefly describes what the plan is, how it was developed, what steps need to be taken to ensure it’s effective, and what’s included. 
  • Continuity requirements : Lists the facility’s mission critical services, processes, equipment and supplies, IT applications, records, and business continuity personnel.
  • Continuity and recovery actions : Lists procedures following the occurrence of different BCP events, including loss of power, loss of HVAC, and relocation of departmental services to an alternate location.  

How to write a business continuity plan

Now it’s time to start formulating and building out your business continuity plan. To guide you through the process, we’ve broken the process down into six key steps. We’ve also provided a template below to help get you started.

business continuity plan for operations

1. Identify and assess your risks.

The first major task of writing a BCP is identifying the risks or threats in your environment and determining how they might impact your operations. For example, some environmental threats may be likely to cause physical damage to your building. Other types of threats may have an impact on your staff and their families. 

The risks that are most threatening to your operations should be prioritized. 

2. Identify critical elements of your organization.

The next major task is identifying the tools, systems, and skills that are essential to your operations and how critical they are to recover. You can kick off brainstorming by posing the question, how do we achieve our goals? 

For example, let’s say one of your mission critical services is fundraising. In that case, a critical asset might be pledge cards. The vendor that prints your pledge cards would also be considered critical. 

When identifying these systems, tools, and skills, you’ll also want to determine what resources would be required to restore them and therefore resume the mission critical services and processes they are part of. Examples of resource requirements are facilities, personnel, equipment, software, data files, system components, and vital records.

This will help determine priority levels for sequencing recovery activities. In other words, what needs to be restored first in order to get back to work as quickly as possible during and after a crisis?

3. Identify ways to mitigate risks.

Now that you understand your organization’s unique risks and critical elements, you’re ready to create a plan of action. 

Start by identifying strategies that will eliminate the risks you identified in step 1 entirely. If that’s not possible, identify strategies that will lessen their impact. For example, it’s impossible to eliminate the threat of environmental threats like snowstorms entirely. Instead, you can create a procedure to have your employees and contractors work remotely if a snowstorm makes it impossible or difficult to get to the office. This will require that all employees and contractors have the appropriate supplies and equipment and receive the same communications. 

These mitigation strategies are designed to eliminate or lessen the impact of a threat before a crisis and should therefore be implemented as quickly as possible. 

4. Identify ways to prepare for and recover from the loss of any critical elements. 

Since it is impossible to eliminate all threats facing your organization, your next step is to identify as many strategies as possible for dealing with the loss of each critical element identified in step 2.  

For example, installing protective systems like a security system, fire alarm system, and antivirus software can all be considered strategies to prepare for and recover from the loss of critical elements caused by theft, vandalism, environmental hazards, cyber attacks, and other threats.

The goal is to come up with as many preparedness strategies as possible in order to best prepare and recover from the loss of mission critical assets during and after a crisis.

During the review or testing stage, you can remove any strategies that are too time-consuming or expensive.

5. Prepare for how you will respond after a crisis. 

Now that plans and strategies are in place, you can take steps to improve the efficiency and quality of your organization’s response to a crisis to help you get back to work as quickly as possible. 

Consider creating a recovery team that can assess your losses and initiate recovery actions after a crisis. The roles and responsibilities of this team can be documented in your BCP. 

6. Update and test your business continuity plan.

Your business continuity plan is a living document. It should be updated to reflect the evolving risks and needs of your business. Whether you’re integrating new software that suddenly crashes or bringing on a new management team member, your BCP should reflect these changes.

If there are no major changes impacting your business, you should still test your business continuity plan once a year at a minimum. This is a best practice and compliance requirement. You can use a variety of testing methods, including tabletop exercises and simulation tests. 

Testing and keeping documentation like this up to date is an important part of continuous compliance .

business continuity plan for operations

What Is Continuous Compliance + How To Achieve It

Business continuity plan template.

Use this template to begin identifying the risks, critical elements, mitigation actions, and preparedness strategies that will make up the basic components of your business continuity plan.

business continuity plan for operations

What are the benefits of a business continuity plan?

Implementing and maintaining an effective business continuity plan offers a range of benefits, including:

  • reduced costs and impact on business performance when a disruption occurs
  • a consistent, organization-wide approach to respond and recover from a significant disruption
  • assurance for clients, suppliers, regulators, and other stakeholders that the organization has systems and processes in place for business continuity
  • improved business performance and organizational resilience
  • a better understanding of the business, its critical issues, and areas of vulnerability

What are the 5 components of a business continuity plan?

While every business continuity plan is unique, five key components are: 

  • Risks and their potential business impact and likelihood of occurrence
  • Mission critical services, processes, and resources
  • Risk mitigation actions
  • Preparedness strategies to prepare for and recover from the loss of any critical elements
  • Training, testing, and plan maintenance

What are the 4 P’s of business continuity?

The four P's of business continuity are people, processes, premises, and providers. Below are definitions of each:

  • People : This includes your employees and customers.
  • Processes : This includes the technology and processes your business uses to keep everything running.
  • Premises : This includes the buildings and spaces from which your business operates.
  • Providers : This includes partners, vendors, and suppliers that your business relies on for resources. 

What is a real-life example of business continuity?

A real-life example of business continuity is the response to the Cape Town water crisis, which began in 2015.  During a period of severe drought, Cape Town implemented several response and recovery strategies which averted the catastrophe of running out of water — also known as “Day Zero.” This included the introduction of innovative pressure reduction methodologies to curb water losses, sustained reduction in water use, and effective public communication and awareness programs to avoid “Day Zero.” 

How do I write a BCM plan?

Below is a step-by-step process for writing a BCM plan:

  • Identify and assess risks (can use the 4 P’s)
  • Identify mission critical products, services, or functions
  • Evaluate the potential impact of risks and disruptions to critical elements
  • List actions to mitigate these risks
  • List strategies to prepare for and recover from the loss of any critical elements 
  • Maintain, review, and continuously update the business continuity plan

Why do business continuity plans fail?

Business continuity plans fail for a variety of reasons, with the most common being a lack of buy-in from top management. Other reasons are that no one is appointed to take ownership of business continuity planning, or the plan isn’t tested and updated regularly to keep up with changes affecting the business.

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Understanding the Essentials of a Business Continuity Plan

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In the face of unforeseen disruptions, a robust business continuity plan (BCP) is essential to preserve the trust of stakeholders. If you are able to seamlessly continue operations even in the face of sudden challenges, stakeholders are reassured of the company’s resilience and commitment to their interests.

In this blog post, we offer a comprehensive guide to business continuity planning, how it can benefit organizations and share key insights into Developing and Maintaining an Effective business continuity plan.

What is a Business Continuity Plan?

A business continuity plan (BCP) is an essential blueprint that outlines how a company will continue operating during an unplanned disruption in service. It’s more than just a reactive strategy; it’s a proactive measure to ensure that critical business functions can continue during and after a crisis. The purpose of a BCP is to provide a systematic approach to mitigate the potential impact of disruptions and maintain business operations at an acceptable predefined level.

The role of a BCP is crucial in maintaining operations during unforeseen events such as natural disasters, cyber-attacks, or any other incident that could interrupt business processes. By having a well-structured business continuity plan, organizations can:

  • Minimize downtime and ensure that essential functions remain operational
  • Protect the integrity of data and IT infrastructure
  • Maintain customer service and preserve stakeholder trust

Why is a Business Continuity Plan Important

Immediate Response : A BCP ensures that there is a predefined action plan, minimizing downtime and demonstrating control over the situation.

Transparent Communication : Keeping stakeholders informed during a crisis promotes transparency and maintains confidence in the company’s management.

Inclusive Planning : Involve stakeholders in the business continuity plan development process. Their insights can enhance the plan’s effectiveness and ensure their needs are addressed.

Consistency in Service : By prioritizing critical operations, a BCP helps maintain the quality and consistency of services or products, which is important for customer retention.

The absence of a business continuity plan can lead to a domino effect of negative outcomes, including a tarnished reputation and the potential loss of future business. Stakeholders remember how a company responds in a crisis, and a well-executed BCP can be the difference between a temporary setback and a long-term impact on the company’s image and relationships.

Elements of a Business Continuity Plan

When exploring various business continuity plan examples, certain common elements emerge as critical for their effectiveness. These elements serve as the backbone for a robust BCP plan, ensuring that businesses can maintain operations and protect their reputation during unforeseen events. Here are some of the key components found in successful BCP examples:

Risk Assessment and Business Impact Analysis : Identifying potential threats and assessing their impact on business operations is a foundational step in any BCP plan.

Crisis Communication Plan : A clear communication strategy is essential to manage stakeholder expectations and maintain trust.

Recovery Strategies : Detailed procedures for restoring business functions and services post-disruption are indispensable.

Employee Training and Awareness : Ensuring staff are well-prepared and knowledgeable about the BCP plan is crucial for its successful implementation.

Case studies of successful BCP implementations often highlight how these elements are tailored to fit specific business models and industries. For instance, a financial institution may focus heavily on data security and regulatory compliance within their BCP, while a manufacturing business might prioritize supply chain alternatives and on-site safety protocols. Regular testing and adjustment of these plans are also a common thread, underscoring the importance of adaptability and continuous improvement in business continuity planning.

Business Continuity Plan Toolkit

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Business Continuity vs. Disaster Recovery

It’s important to distinguish between a business continuity plan and a disaster recovery plan. While both are vital, a BCP is broader and focuses on the continuity of the entire business, whereas a disaster recovery plan is more technical and concentrates on the recovery of specific operations, such as IT services. Understanding these differences helps organizations allocate resources effectively and ensures comprehensive preparedness for any type of disruption. Understanding when to activate a business continuity plan (BCP) versus a disaster recovery plan is crucial for maintaining operational resilience.

To ensure a comprehensive crisis management strategy, consider the following integration points:

Pre-emptive Planning : Establish clear triggers for when each plan is activated. For instance, a BCP might be initiated in the face of a supply chain disruption, while disaster recovery would come into play during a data breach or server failure.

Unified Communication : Both plans should have a coordinated communication strategy to inform stakeholders and employees about the status and steps being taken.

Regular Testing : Conduct joint drills that test both the BCP and disaster recovery plans to identify any gaps or overlaps in procedures.

Continuous Improvement : Use insights from drills and actual incidents to refine both plans, ensuring they evolve with the changing business landscape and technological advancements.

By integrating both plans, organizations can navigate crises with agility and confidence, minimizing downtime and protecting their reputation. Tools like Creately, with features such as real-time collaboration and visual project management, can help create and maintain these critical plans, ensuring that all stakeholders are on the same page and ready to act when necessary.

Crisis Communication Strategies within Business Continuity Planning

A business continuity plan (BCP) is not just about responding to the crisis at hand, but also about how you communicate during the disruptions and the decisions you make. Here are some best practices to ensure your crisis communication and decision-making processes effective:

Clear Communication Channels : Establish predefined channels for internal and external communication. This ensures that messages are consistent and reach all stakeholders promptly.

Designated Spokespersons : Identify individuals who are authorized to speak on behalf of the company during a crisis. This helps maintain a unified voice and message.

Factual Updates : Provide regular, factual updates to keep stakeholders informed. Avoid speculation and commit to transparency.

Decision-Making Protocols : Implement decision-making protocols that are clear and allow for swift action. This includes having a chain of command and predefined criteria for making critical decisions.

Training and Simulations : Regularly train your crisis management team and conduct simulations to prepare for potential scenarios. This ensures that when a crisis does occur, your team is ready to act effectively.

By integrating these best practices into your BCP plan, you can maintain control during a crisis, make informed decisions, and communicate effectively with all parties involved. Remember, the goal is to protect your company’s operations, reputation, and stakeholder relationships during unexpected events.

Utilizing Business Continuity Plan Templates and Tools

When it comes to developing a robust business continuity plan (BCP), leveraging templates can offer a significant head start. These templates serve as a foundational framework that can be customized to align with the specific requirements of your business. Here’s why using BCP templates is advantageous:

Efficiency in Development : BCP templates provide a structured approach, ensuring that all critical elements are considered without starting from scratch. This saves valuable time and resources.

Consistency Across the Organization : Templates help maintain a uniform response strategy, which is crucial for coherent and coordinated action during a crisis.

Ease of Customization : While templates offer a general outline, they are designed to be adaptable. This means you can tailor them to reflect your business’s unique operational processes, risk profile, and recovery objectives.

Incorporating features like crisis response directions into your BCP template is essential. With Creately you can,

  • Visualize these procedures on an infinite canvas, ensuring clarity and accessibility for all team members.
  • Easily modify the plan as your business evolves, with the drag-and-drop functionality, making regular testing and adjustment a seamless process.
  • Create a central repository of information by having docs, links and attachments in the notes panel of any shape in your diagram.

Key Insights for Developing and Maintaining an Effective Business Continuity Plan

A robust business continuity plan (BCP) is not a ‘set it and forget it’ document; it requires ongoing attention and refinement. Here’s why regular testing, updates, and staff training are non-negotiables in business continuity:

Financial Protection : By regularly testing your BCP, you can identify and rectify gaps that could otherwise lead to significant financial losses during a crisis. It’s not just about having a plan, but ensuring it works effectively when you need it most.

Reputational Safeguarding : Your company’s reputation is on the line when disaster strikes. A well-rehearsed BCP means your team can respond swiftly and competently, preserving stakeholder trust and customer loyalty.

Customization for Evolving Threats : The threat landscape is constantly changing. Regular BCP reviews allow you to tailor your plan to new types of risks, ensuring your business remains resilient against the unforeseen.

Empowered Employees : Training staff on the BCP turns theory into practice. When every team member knows their role in a crisis, response times improve, and confusion is minimized.

Remember, a BCP is a living document. It thrives on the feedback loop created by regular drills and updates, ensuring that when a crisis does occur, your business is prepared not just to survive, but to continue operations with minimal disruption.

Join over thousands of organizations that use Creately to brainstorm, plan, analyze, and execute their projects successfully.

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Hansani has a background in journalism and marketing communications. She loves reading and writing about tech innovations. She enjoys writing poetry, travelling and photography.

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7 Business Continuity Plan Examples

By Danesh Ramuthi , Nov 28, 2023

Business Continuity Plan Examples

A business continuity plan (BCP) is a strategic framework that prepares businesses to maintain or swiftly resume their critical functions in the face of disruptions, whether they stem from natural disasters, technological failures, human error, or other unforeseen events.

In today’s fast-paced world, businesses face an array of potential disruptions ranging from cyberattacks and ransomware to severe weather events and global pandemics. By having a well-crafted BCP, businesses can mitigate these risks, ensuring the safety and continuity of their critical services and operations.

Responsibility for business continuity planning typically lies with top management and dedicated planning teams within an organization. It is a cross-functional effort that involves input and coordination across various departments, ensuring that all aspects of the business are considered.

For businesses looking to develop or refine their business continuity strategies, there are numerous resources available. Tools like Venngage’s business plan maker and their business continuity plan templates offer practical assistance, streamlining the process of creating a robust and effective BCP. 

Click to jump ahead: 

7 business continuity plan examples

Business continuity types, how to write a business continuity plan, how often should a business continuity plan be reviewed, business continuity plan vs. disaster recovery plan, final thoughts.

In business, unpredictability is the only certainty. This is where business continuity plans (BCPs) come into play. These plans are not just documents; they are a testament to a company’s preparedness and commitment to sustained operations under adverse conditions. To illustrate the practicality and necessity of these plans, let’s delve into some compelling examples.

Business continuity plan example for small business

Imagine a small business specializing in digital marketing services, with a significant portion of its operations reliant on continuous internet connectivity and digital communication tools. This business, although small, caters to a global clientele, making its online presence and prompt service delivery crucial.

Business Consultant Continuity Plan Template

Scope and objective:

This Business Continuity Plan (BCP) is designed to ensure the continuity of digital marketing services and client communications in the event of an unforeseen and prolonged internet outage. Such an outage could be caused by a variety of factors, including cyberattacks, technical failures or service provider issues. The plan aims to minimize disruption to these critical services, ensuring that client projects are delivered on time and communication lines remain open and effective.

Operations at risk:

Operation: Digital Marketing Services Operation Description: A team dedicated to creating and managing digital marketing campaigns for clients across various time zones. Business Impact: High Impact Description: The team manages all client communications, campaign designs, and real-time online marketing strategies. An internet outage would halt all ongoing campaigns and client communications, leading to potential loss of business and client trust.

Recovery strategy:

The BCP should include immediate measures like switching to a backup internet service provider or using mobile data as a temporary solution. The IT team should be prepared to deploy these alternatives swiftly. Additionally, the company should have a protocol for informing clients about the situation via alternative communication channels like mobile phones.

Roles and responsibilities:

Representative: Alex Martinez Role: IT Manager Description of Responsibilities:

  • Oversee the implementation of the backup internet connectivity plan.
  • Coordinate with the digital marketing team to ensure minimal disruption in campaign management.
  • Communicate with the service provider for updates and resolution timelines.

Business Continuity and Disaster Recovery Plan Template

Business continuity plan example for software company

In the landscape of software development, a well-structured Business Continuity Plan (BCP) is vital. This example illustrates a BCP for a software company, focusing on a different kind of disruption: a critical data breach.

Business Continuity Plan Template

Scope and objectives:

This BCP is designed to ensure the continuity of software development and client data security in the event of a significant data breach. Such a breach could be due to cyberattacks, internal security lapses, or third-party service vulnerabilities. The plan prioritizes the rapid response to secure data, assess the impact on software development projects and maintain client trust and communication.

Operation: Software Development and Data Security Operation Description: The software development team is responsible for creating and maintaining software products, which involves handling sensitive client data. In the realm of software development, where the creation and maintenance of products involve handling sensitive client data, prioritizing security is crucial. Strengthen your software development team’s capabilities by incorporating the best antivirus with VPN features, offering a robust defense to protect client information and maintain a secure operational environment. The integrity and security of this data are paramount.

Business Impact: Critical Impact Description: A data breach could compromise client data, leading to loss of trust, legal consequences and potential financial penalties. It could also disrupt ongoing development projects and delay product releases.

The IT security team should immediately isolate the breached systems to prevent further data loss. They should then work on identifying the breach’s source and extent. Simultaneously, the client relations team should inform affected clients about the breach and the steps being taken. The company should also engage a third-party cybersecurity firm for an independent investigation and recovery assistance.

Representative: Sarah Lopez Role: Head of IT Security Contact Details: [email protected] Description of Responsibilities:

  • Lead the initial response to the data breach, including system isolation and assessment.
  • Coordinate with external cybersecurity experts for breach analysis and mitigation.
  • Work with the legal team to understand and comply with data breach notification laws.
  • Communicate with the software development team leaders about the impact on ongoing projects.

Business Continuity Plan Templates

Related: 7 Best Business Plan Software for 2023

Business continuity plan example for manufacturing

In the manufacturing sector, disruptions can significantly impact production lines, supply chains, and customer commitments. This example of a Business Continuity Plan (BCP) for a manufacturing company addresses a specific scenario: a major supply chain disruption.

Business Continuity Plan Template

This BCP is formulated to ensure the continuity of manufacturing operations in the event of a significant supply chain disruption. Such disruptions could be caused by geopolitical events, natural disasters affecting key suppliers or transportation network failures. The plan focuses on maintaining production capabilities and fulfilling customer orders by managing and mitigating supply chain risks.

Operation: Production Line Operation Description: The production line is dependent on a steady supply of raw materials and components from various suppliers to manufacture products. Business Impact: High Impact Description: A disruption in the supply chain can lead to a halt in production, resulting in delayed order fulfillment, loss of revenue and potential damage to customer relationships.

The company should establish relationships with alternative suppliers to ensure a diversified supply chain. In the event of a disruption, the procurement team should be able to quickly switch to these alternative sources. Additionally, maintaining a strategic reserve of critical materials can buffer short-term disruptions. The logistics team should also develop flexible transportation plans to adapt to changing scenarios.

Representative: Michael Johnson Role: Head of Supply Chain Management Contact Details: [email protected] Description of Responsibilities:

  • Monitor global supply chain trends and identify potential risks.
  • Develop and maintain relationships with alternative suppliers.
  • Coordinate with logistics to ensure flexible transportation solutions.
  • Communicate with production managers about supply chain status and potential impacts on production schedules.

Related: 15+ Business Plan Templates for Strategic Planning

BCPs are essential for ensuring that a business can continue operating during crises. Here’s a summary of the different types of business continuity plans that are common:

  • Operational : Involves ensuring that critical systems and processes continue functioning without disruption. It’s vital to have a plan to minimize revenue loss in case of disruptions.
  • Technological : For businesses heavily reliant on technology, this type of continuity plan focuses on maintaining and securing internal systems, like having offline storage for important documents.
  • Economic continuity : This type ensures that the business remains profitable during disruptions. It involves future-proofing the organization against scenarios that could negatively impact the bottom line.
  • Workforce continuity : Focuses on maintaining adequate and appropriate staffing levels, especially during crises, ensuring that the workforce is capable of handling incoming work.
  • Safety : Beyond staffing, safety continuity involves creating a comfortable and secure work environment where employees feel supported, especially during crises.
  • Environmental : It addresses the ability of the team to operate effectively and safely in their physical work environment, considering threats to physical office spaces and planning accordingly.
  • Security : Means prioritizing the safety and security of employees and business assets, planning for potential security breaches and safeguarding important business information.
  • Reputation : Focuses on maintaining customer satisfaction and a good reputation, monitoring conversations about the brand and having action plans for reputation management.

Business Continuity Planning Templates

As I have explained so far, a Business Continuity Plan (BCP) is invaluable. Writing an effective BCP involves a series of strategic steps, each crucial to ensuring that your business can withstand and recover from unexpected events. Here’s a guide on how to craft a robust business continuity plan:

Business Continuity And Disaster Recovery Plan Template

1. Choose your business continuity team

Assemble a dedicated team responsible for the development and implementation of the BCP. The team should include members from various departments with a deep understanding of the business operations.

2. Outline your plan objectives

Clearly articulate what the plan aims to achieve. Objectives may include minimizing financial loss, ensuring the safety of employees, maintaining critical business operations, and protecting the company’s reputation.

3. Meet with key players in your departments

Engage with department heads and key personnel to gain insights into the specific needs and processes of each department. This helps in identifying critical functions and resources.

4. Identify critical functions and types of threats

Determine which functions are vital to the business’s survival and identify potential threats that could impact these areas. 

5. Carry on risk assessments across different areas

Evaluate the likelihood and impact of identified threats on each critical function. This assessment helps in prioritizing the risks and planning accordingly.

6. Conduct a business impact analysis (BIA)

Perform a BIA to understand the potential consequences of disruption to critical business functions. It has to be done in determining the maximum acceptable downtime and the resources needed for business continuity.

7. Start drafting the plan

Compile the information gathered into a structured document. The plan should include emergency contact information, recovery strategies and detailed action steps for different scenarios.

8. Test the plan for any gaps

Conduct simulations or tabletop exercises to test the plan’s effectiveness. This testing can reveal unforeseen gaps or weaknesses in the plan.

9. Review & revise your plan

Use the insights gained from testing to refine and update the plan. Continual revision ensures the plan remains relevant and effective in the face of changing business conditions and emerging threats.

Read Also: How to Write a Business Plan Outline [Examples + Templates]

A Business Continuity Plan (BCP) should ideally be reviewed and updated at least annually. 

The annual review ensures that the plan remains relevant and effective in the face of new challenges and changes within the business, such as shifts in business strategy, introduction of new technology or changes in operational processes. 

Additionally, it’s crucial to reassess the BCP following any significant business changes, such as mergers, acquisitions or entry into new markets, as well as after the occurrence of any major incident that tested the plan’s effectiveness. 

However, in rapidly changing industries or in businesses that face a high degree of uncertainty or frequent changes, more frequent reviews – such as bi-annually or quarterly – may be necessary. 

A Business Continuity Plan (BCP) and a Disaster Recovery Plan (DRP) are two crucial components of organizational preparedness, yet they serve different functions. The BCP is aimed at preventing interruptions to business operations and maintaining regular activities. 

It focuses on aspects such as the location of operations during a crisis (like a temporary office or remote work), how staff will communicate and which functions are prioritized. In essence, a BCP details how a business can continue operating during and after a disruption​​​​.

On the other hand, a DRP is more specific to restoring data access and IT infrastructure after a disaster. It describes the steps that employees must follow during and after a disaster to ensure minimal function necessary for the organization to continue. 

Essentially, while a BCP is about maintaining operations, a DRP is about restoring critical functions, particularly IT-related, after a disruption has occurred​

It’s clear that having a robust and adaptable business continuity plan (BCP) is not just a strategic advantage but a fundamental necessity for businesses of all sizes and sectors. 

From small businesses to large corporations, the principles of effective business continuity planning remain consistent: identify potential threats, assess the impact on critical functions, and develop a comprehensive strategy to maintain operations during and after a disruption.

The process of writing a BCP, as detailed in this article, underscores the importance of a thorough and thoughtful approach. It’s about more than just drafting a document; it’s about creating a living framework that evolves with your business and the changing landscape of risks.

To assist in this crucial task, you can use Venngage’s business plan maker & their business continuity plan templates . These tools streamline the process of creating a BCP, ensuring that it is not only comprehensive but also clear, accessible and easy to implement. 

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What Is Business Continuity?

What is business continuity

Business continuity is an organization's ability to maintain or quickly resume acceptable levels of product or service delivery following a short-term event that disrupts normal operations. Examples of disruptions range from natural disasters to power outages.

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Is business continuity the same as business resilience or disaster recovery?

Business continuity, disaster recovery, and business resilience are not the same, but they are related.

  • Business continuity is a process-driven approach to maintaining operations in the event of an unplanned disruption such as a cyber attack or natural disaster. Business continuity planning covers the entire business—processes, assets, workers, and more. It isn't focused solely on IT infrastructure and business systems.
  • Business resilience encompasses crisis management and business continuity. It requires a response to all types of risk that an organization may face. An organization that is business resilient is essentially in a constant state of "expecting the unexpected." It means continuously preparing to meet disruptions head-on, including events of extended duration that may affect more than one facility or region.
  • Disaster recovery focuses specifically on how to restore an enterprise's IT infrastructure and business systems following a disruption. It is considered an element of business continuity. A business continuity plan (BCP) might contain several disaster recovery plans, for example.

What is a business continuity strategy?

A business continuity strategy is a summary of the mitigation, crisis, and recovery plans to be implemented after a disruption to resume normal operations. "Business continuity strategy" is often used interchangeably with "business continuity plan." Both consider the broader goals, legal and regulatory requirements, personnel, and even the business's clients and partners.

What does a business continuity plan mitigate?

A relevant and well-tested BCP can help ease the negative impacts of an unexpected business disruption in many ways.

  • Financial impact: Disruptions to product supply chains and critical services to customers can directly affect sales and revenue. Downtime caused by unplanned disruptions can also result in higher costs for a business as it looks to repair operations and mitigate previously unidentified threats.
  • Reputation and brand impact: Failure to resume operations quickly and supply customers with the products or services they expect can prompt customer defections and tarnish the brand. Damage to reputation can in turn cause investors and capital sources to pull back funding, exacerbating the financial impact of a business disruption.
  • Regulatory impact: Customers and vendors are likely to complain when businesses fail to respond appropriately to disruptions, which may result in regulatory scrutiny or even censure. In highly-regulated industries, such as energy and financial services, business continuity planning is mandatory to ensure regulatory compliance.

Business continuity planning activities

A well-crafted and tested BCP can go a long way toward helping a business recover swiftly from a disruption. These are key steps a business may want to take.

Identifying critical business areas and functions

Business continuity planning begins with identifying an organization's key business areas and the critical functions within those areas. A business needs to determine and document the acceptable downtime for each area and function considered vital to operations. Then a plan to restore operations can be established, documented, and communicated.

Analyzing risks, threats, and potential impacts

Creating appropriate response scenarios requires knowing what disruptions the business could experience. An upfront analysis of risks and threats is necessary in order to prepare contingency responses to events. Organizations can also conduct a back-end analysis after an event to gather metrics and assess lessons learned. This information can drive improvements in how the business responds to disruptions.

Outlining and assigning responsibilities

A BCP details which personnel will be responsible for implementing specific aspects of the plan. It also identifies key decision-makers and a chain of command. The plan should include alternative options in case primary personnel are incapacitated or unavailable to respond to the disruption.

Defining and documenting alternatives

A business continuity plan should define and document alternative communication strategies in case telephone services or the internet are down. Enterprises should also have alternatives for mission-critical spaces such as data centers or manufacturing facilities in case buildings are damaged.

Assessing the need for critical backups

Essential equipment may be damaged or unavailable during a disruptive event. A business should consider whether it has access to backup equipment and uninterruptible power supplies (UPS) during extended power outages. Business-critical data needs to be backed up regularly, and is mandatory in many regulated industries.

Testing, training, and communication

Business continuity plans need to be tested to ensure they will be effective. (Disaster recovery plans should be tested as well.) A best practice is to conduct a plan review at least quarterly with leadership and key team members who are responsible for executing the plan.

Many companies use role-playing sessions, simulations, and other types of exercises several times per year to test their BCPs. This approach helps to identify gaps, develop strategies for improvement, and determine if more resources are needed. Targeted staff training and communicating to the whole workforce the benefits of having a business continuity plan are also vital to its success.

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A step-by-step guide to writing an effective business continuity plan.

Posted Aug 30, 2022

What is a business continuity plan?

A business continuity plan is a written document that describes the emergency procedures that should happen if a business-critical process fails.

Several sources can threaten businesses. Sometimes, disruption can take the form of Force Majeure circumstances, like extreme weather or political unrest. Other circumstances are less obvious, but just as disruptive: supply chain issues, web server downtime or power outages can leave permanent damage to a business’s finances after a certain amount of time.

Businesses must prevent unwanted downtime to ensure critical functions and services aren’t affected. The best way to ensure a consistent and effective response to potential issues is to implement a robust, documented business continuity plan.

Learn more with our in-depth guide to business continuity.

What is the purpose of a business continuity plan?

A strategically structured and rehearsed business continuity plan provides a number of benefits to both employees and the company itself.

With improvements to communication, technology and resilience, here are a number of examples of the positives that you can expect from a business continuity plan:

Helps your business to survive a disruptive event — Ensuring you have a robust plan in place will enable your business to recover in the shortest possible timeframe from an incident.

Protect your organisation’s reputation and brand — Whether it’s in the eyes of the public, suppliers and/or clients you work with, showing that you can respond well to the unexpected will instil confidence in your business and help to mitigate any negative feelings due to disruptions.

Strengthen your relationship with third parties and subsidiaries — With an effective business continuity plan, you’ll demonstrate that your company is being run well from the top down. By showing that you’re a reliable partner that can be depended on, you’ll attract new business and solidify your relationship with current clients and service providers.

Ensure staff safety — The well-being of your employees is a natural factor in a business continuity plan. By ensuring your team is looked after and knows what the procedure is during disruptions, you can establish clear roles and responsibilities to keep everyone under your care safe in an emergency.

Meet regulatory standards — Globally, there are corporate governance regulations that require directors and key stakeholders to exercise reasonable care, skill and diligence to mitigate risks facing an organisation. With an effective business continuity plan in place, you can ensure you’re meeting the requirements of a growing body of legislation.

What does a good business continuity plan look like?

The three key elements of a business continuity plan are:

1. Resilience

Businesses can increase their resilience by designing critical functions and infrastructures to protect against specific scenarios. Examples include; data redundancy, staffing rotations and maintaining a surplus of capacity. If implemented efficiently, resilience in business continuity can even keep essential services running on-site or remotely without interruption to daily operations.

2. Recovery

There’s no way an organisation can prepare for every eventuality. But with rapid recovery, you can future-proof your business by ensuring you have strategies in place to restore business functions in an emergency. With recovery time objectives for different systems, you can analyse and prioritise which needs recovering first.

3. Contingency

A contingency plan ensures that an organisation has procedures in place to distribute and delegate responsibilities for a range of external scenarios. These can include replacing hardware, sourcing an emergency workspace and contracting third-party vendors for assistance.

Who is responsible for a business continuity plan?

To ensure your organisation’s readiness, it’s important to designate who will be responsible for implementing and managing your business continuity plan. For small businesses, a single individual could be tasked with writing a business continuity plan. Or for larger organisations, a whole team could be involved with developing a business continuity plan.

In such cases, business unit leaders — such as payroll, corporate travel, human resources and security — will be given the responsibility of creating their respective unit’s business continuity plan with a program manager overseeing the process.

It is essential to make sure each person understanding their responsibilities and that there are clear lines of communication between employees and external stakeholders, in order to keep everything as smooth as possible during an disruptive scenario.

What is the first step in writing a business continuity plan?

The first step you should take when preparing to write a business continuity plan is to conduct a full Business Impact Assessment (BIA).

A BIA predicts the consequences of a significant disruption to your business processes. It clarifies the potential losses that could be incurred in each circumstance.

A BIA should include the following:

Potential losses — What would your lost sales and income look like for each hour of downtime, or each day?

Delayed sales — Could disruption create cash flow issues for you by delaying your sales or income? If so, to what extent? What lines of credit would you have to rely on?

Increased expenses — How much would you have to spend on resources to mitigate the issue? Think about things like overtime, outsourcing, and costs associated with expediting business-critical activities.

Regulatory fines — How much could you be fined by regulators for breaches to things like data privacy or health and safety?

Contractual penalties — Are there any charges you could incur for failing to meet SLAs with your business partners?

Customer satisfaction — How much damage to your public reputation could a disruption have? You can quantify by thinking of the number of additional negative reviews you could receive for each day of delays.

Delay of new business plans — Would you need to push back any planned launches or new business agreements while you deal with disruptions?

Writing your plan: Step-by-step instructions

Identify your business-critical processes — Critical business processes are those necessary for the survival of the company in the case of loss of revenue, customer service interruption or reputation damage. E.g. Manufacturing — what you would need to keep your production line going. Finance — how to recover important documents that contain sensitive information. IT — is home working feasible for your business?

Specify the target recovery time for these processes — How long would it take for the loss of a business-critical process to do irreparable damage to your business? Your target recovery time for each process you identified should be within this window. Determine how long you could tolerate a disruption: this is known as a recovery time objective (RTO). Your business continuity plan should enable you to mitigate disruptions within this time window.

Define the specific resources needed for each process — Once you’ve identified how long you’ll need to restore a process, you’ll need to outline everything you’ll need to do so, and plan within that time frame. You could split this into internal resources (key people in your organisation, passwords, office space, specialist equipment) and external resources (e.g. supplies, transportation). Along with identifying how readily available they can be, and for how long you’ll need them.

Describe the steps needed to restore each process — If your business is disrupted by an IT failure, fire, flood or an extreme weather event, what is your plan to address this? Devise a backup plan for each key operation you have, detailing who to contact, what resources you’ll need, and how much you might need to spend in order to restore each process.

Decide on a schedule to update the information — Once you’ve compiled the above 4 points, you’ll have a strong business continuity plan that you can action. But it won’t be bulletproof forever. As your business evolves, so will the technology it uses and the relationships it has. Therefore, you need to plan ways to keep the information up-to-date. It might be that you decide on a regular date that the whole plan needs to be revisited, whether that’s yearly, quarterly or even monthly. Alternatively, you might decide it’s better to update small elements of the plan as and when they change: e.g. if a password to a critical folder is changed, there’s someone in your organisation who is responsible for updating your business continuity plan accordingly.

What are the four P’s of business continuity planning?

The four P’s of business continuity are:

People — This covers your staff, customers and clients.

Processes — This includes the technology and strategies your business uses to keep everything running.

Premises — Covers the buildings and spaces from which your business operates.

Providers — This includes parties that your business relies on for getting resources, like your suppliers and partners.

You can use the four P’s when reviewing the initial draft of your business continuity plan to ensure you’ve considered the impact on each of them at every stage.

For example, how might your plan to recover important documents out of working hours impact your staff? How hard would it be to access the premises? When should you notify your clients and business partners?

What is the most important part of a business continuity plan?

Every element of your business continuity plan is important, but perhaps the most critical part to get right is how you plan to respond to potential issues. It’s advantageous to have precise calculations about potential losses and the impact of your business relationships, but without a clear and effective way of reacting to disruptions, your business will incur serious — and sometimes irreparable — financial damage.

Business continuity plan template

We’ve prepared an example business continuity plan to get you started.

1. Objective of the plan

Open with a short summary of the ‘why’ behind the how. Explain clearly and succinctly that the aim of your business continuity plan is to protect your business in the event of a disruption to business-critical processes.

2. Business-critical processes checklist

Your plan will need to contain a list of its most important processes. Below are a few examples:

3. Recovery plan

For each critical function you listed in step (2), you’ll need to specify a comprehensive, tailored recovery plan that should be followed in order to get the process back up and running within your RTO.

4. Contact list

Create lists of staff, suppliers and insurers that should be contacted in case of an emergency.

List of key staff: example

Supplier list: example

List of insurers: example

Ensure your business continuity

If you want to protect your business against all eventualities, putting in place reliable business continuity plans is a crucial step.

CMAC specialises in providing emergency assistance to businesses experiencing transport disruptions to keep things running smoothly and minimise potential losses. Learn more about CMAC’s full suite of industry-leading recovery solutions , from ground transport to emergency accommodation.

Other useful guides

What is Business Continuity and why is it important for your business? | CMAC Group

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Best Practices for Ensuring Strong Business Continuity

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In the post-COVID times, military conflicts, political disturbances, and economic challenges, most organizations have finally acknowledged that in the fast-paced world, their earlier policies are no longer sufficient to deal with the newly emerged risks. To future-proof business, defy challenges, and seize unparalleled opportunities, they understand the need to prepare accordingly.  

In fact, the number of crises the world faces today and how they impact each other made the World’s Economic Forum use the word “ polycrisis ” in the Global Risks Report 2023 to describe the current and future state of affairs. The report also represents the results of the latest Global Risks Perception Survey (GRPS): 

Top 10 Risks Businesses May Face

10 Risks for Businesses

Allianz Global Corporate & Specialty has analyzed the responses of more than 2700 people from 94 countries and across 23 industry sectors with the view to highlighting the most important global business risks for 2023 . As a result, cyber incidents and business interruption are leading in the survey.  

Business risks

To protect their business from future crises, organizations must reassess their business continuity plans.  

What Is a Business Continuity Plan? 

A business continuity plan (BCP) is an operational document, outlining how an enterprise will operate in the event of a disaster and continue to provide services. A business continuity strategy specifies disaster recovery approaches for restoring IT infrastructure, servers, applications, network connections, and any other resources required to run business operations. In addition, it provides a larger set of instructions for all teams on their responsibilities and actions toward regaining normal operations. 

The purpose of a business continuity plan is to ensure the rapid recovery of your operations, as well as minimization of operational downtime and data losses. Having a systemized approach to business continuity management also helps to ensure the immediate resumption of services after an unplanned event. 

Given the current uncertain business climate, implementing a business continuity plan is crucial for ensuring greater operational resilience and protecting your company against internal and external volatility. 

Why Is Business Continuity Planning Important? 

During the significant events that have happened in the last couple of years, such as the global pandemic, the Russian invasion of Ukraine, and natural disasters, many businesses recognized the importance of business continuity planning. They were unexpectedly forced to make prompt decisions and enable remote access to a large number of business applications, services, and data centers. 

The pandemic was the first massive incentive that propelled companies to bring about digital transformation. This crisis made many companies shift to remote work but also presented a new opportunity to speed up the implementation of advanced cloud technologies and adopt new digital products. Almost 92 percent of digital leaders globally have implemented cloud technology on a small or large scale as of 2023. 

The adoption rate of emerging technologies worldwide

The adoption rate of emerging technologies

Now, however, a new challenge arises – with greater reliance on digital products, data storage, and supporting IT infrastructure, business leaders now need to ensure business continuity across a wider range of assets. 

Given that cyber incidents, including cybercrime, system downtime caused by malware and ransomware, data breaches, fines, and penalties, are the most considerable business threats, further digitalization without proper continuity planning can accelerate, not mitigate, the operational risks.Besides, the scope of business continuity plans also pertains to data backups and protection – another crucial aspect for ensuring business-as-usual operations, as well as avoiding regulatory penalties. 

As many operations have been restarted cross-industry, taking proactive business continuity planning steps is essential for ensuring that the new hybrid IT environments are as secure, strong, and resilient as possible.

business continuity plan for operations

Your Ultimate BCP Checklist

Business continuity planning steps .

Digitally transformed companies now operate hybrid IT environments, which are a mix of private and public cloud as well as on-premises data centers. While such operational setups diversify the risks, they also require more diligence regarding infrastructure monitoring , and performance optimization . The reason for that is that a single-element failure can cast a ripple effect over your entire business infrastructure. The reason for that is that a single-element failure can cast a ripple effect over your entire business infrastructure. 

A comprehensive business continuity planning creates a clear recovery pathway for your systems and an operational blueprint for your personnel. 

At Infopulse, we recommend our clients implement a business continuity system based on the following business continuity best practices. 

0. Determine Threat Scenarios and Critical Activities 

Before creating a business continuity plan, one must identify a range of potential threat scenarios, internal and external risks. Certain types of threats may be more prevalent in certain locations than others. For example, a company can be located in an area with a higher threat of earthquakes. Power outages are more likely to occur in areas with less robust electricity supplies. Some cases, like the company’s security weakness , should be identified regardless of location. 

It is also crucial to identify core activities and services in the organization that must be continued during and after a significant disruption that must be aligned with stakeholders and clients. By identifying the most important, it becomes simpler to prioritize the activities for continuous delivery, estimate the recovery time, and consider issues. 

1. Develop a Detailed Business Continuity Plan 

A business continuity plan (BCP) is a master checklist , outlining the following: 

  • Complete hardware and software inventory 
  • Required data backups and backup site locations 
  • Main disaster recovery solutions and sites 
  • A designated alternative site for operations 
  • Contact information of emergency respondents 
  • Notification matrix, suggesting who should be informed 
  • Communication plan for employees, clients, and other affected stakeholders 
  • Blueprint for the recovery plans 

The goal of a BCP is to provide exhaustive information regarding the backup sites and disaster recovery services, specify who is responsible for business continuity planning and recovery efforts, and how different teams should respond. Plans should also include step-by-step operational strategies for ensuring operations during short-term and long-term disruptions. 

Below is an example of a business continuity plan, used by IBM Global Technology Services: 

A BC Process

2. Implement 24/7 Infrastructure Monitoring and Support 

Infrastructure monitoring tools help assess and diagnose the performance of all your technical assets – on-premises and cloud systems, networks and servers, virtualized environments, and any other portfolio items. By knowing how your systems operate, you can catch the early signs of potential disruptions due to network saturation, malware, unplanned downtime, or external intrusion. 

Considering that most enterprises have significant technical portfolios, with infrastructure residing in on-premises data centers, IaaS, and PaaS cloud platforms, along with edge devices, infrastructure monitoring software can also ensure complete visibility into all assets and subsequently enable faster discovery of incidents. 

The best infrastructure monitoring tools provide real-time insights regarding performance degradation and can be configured to: 

  • Run 24/7 automated monitoring of networks, servers, applications, and databases, regardless of their location. 
  • Perform proactive performance measurement and provide recommendations for improvements. 
  • Provide a detailed classification of incidents and steps for resolution. 

With well-configured IT infrastructure monitoring, you can achieve nearly 100% service availability of business-critical operations 24/7 as one of our clients did . In addition, you can reduce the operational costs of monitoring by selecting an automated monitoring solution and having an eternal L2/L3 support team on the frontline. That’s exactly what another Infopulse client did to improve their customer service levels – learn more about this project in our case study . 

Improving collaboration between all levels of support and its quality for the end-users. 

3. Create a Disaster Recovery Strategy 

A disaster recovery plan is the cornerstone of BCPs. However, the two terms often get confused. Thus, to clarify: what is disaster recovery? 

Disaster recovery (DR) is an annexed plan, specifying the main strategies, policies, and procedures for managing IT disruptions and returning to full operations after unplanned interruption. 

In this sense, when comparing disaster recovery vs business continuity , you should note that: 

  • Business continuity planning spans multiple operational processes and departments. It’s a master plan for mitigating the disruptions and regaining control. 
  • Disaster recovery is a key part of BCP. However, the operational focus here stays on IT systems, as well as data recovery. 

A standalone DR plan includes the following documented elements: 

  • A complete list of hardware and software assets, ranked by criticality; 
  • Baseline recovery point objectives (RPO) and recovery time objectives (RTO) for each set of applications; 
  • Key personnel responsible for executing the disaster recovery plan; 
  • A list of disaster recovery sites and disaster recovery software; 
  • Extra instructions for customers and employees. 

Your DR strategy should be designed around your recovery goals, based on the RTO and RPO values for different types of assets. 

For example, critical customer-facing solutions will require a hot disaster recovery site – one offering that can accommodate a full copy of your production site, including instant data backups. In such cases, businesses opt for cloud-based disaster recovery as a service (DRaaS) solutions that provide RTO in minutes and RPO in seconds. 

Less critical systems (i.e., those that can tolerate longer recovery) can be placed in warm sites . These act as remote backups of your production site; however, they require extra time and effort to establish hardware and network connections. 

Lastly, your DR plan should also specify cold sites – remote, yet more affordable locations that require extra configurations to become fully operational. Cold DR sites are the optimal choice for backing up non-critical data (e.g., information that you store due to compliance requirements). 

Apart from ranking applications (and data) by recovery priority, your DR strategy should further specify the end-to-end recovery process that includes data backups, archiving, restore procedures, and cleanup. 

In addition, ask your internal DR team or external consultants to: 

  • Select, configure, and implement a continuous deployment (CD) toolkit to achieve a smooth recovery. 
  • Verify that DR sites have the same security and compliance configurations as production sites. 
  • Check the overall security of your DR process, along with access management policies. 

4. Raise Employee Security Awareness 

Even the best-in-class business continuity solutions will fall short if business users fail to follow the basic IT security best practices.  

Cybercrime incidents, such as IT outages, data breaches, and ransomware attacks, cost the global economy well over $1 trillion annually — around 1% of global GDP, according to Allianz Global Corporate & Specialty. 

Disaster recovery and business continuity plans can help deal with the aftermath of an attack or data breach. However, they’ll eventually have no impact if your teams do not understand: 

  • How their daily actions contribute to operational disruptions. 
  • How to report suspicious activities and escalate an issue. 
  • What their roles and responsibilities are in the BCP process. 

Make basic cybersecurity and business training mandatory for all personnel to help them develop adequate cybersecurity habits. 

5. Conduct Disaster Simulation Tests 

Having a BCP and a DR plan is just one part of the equation. To effectively act upon them, you need to know how to test a business continuity plan. If you have recently implemented a new plan or adopted new business continuity software, organize a stress test for it. 

In order to do that, create an environment that simulates an actual disaster (e.g., data center power outage). Assess how all involved infrastructure and personnel will respond. If you wonder how often an organization should test its business continuity plan, a recommended practice is once per year at least.  

To monitor the effectiveness of your plan, set forth several business continuity metrics: 

  • Target RPO (recovery point objectives)/RTO (recovery time objectives) 
  • Target SLA (service level agreement) levels 
  • Mean time to recover a business process 
  • Difference between target and actual recovery time 

Observe your team responses and document where they struggle. Finally, analyze the findings to determine knowledge and processual gaps in your plans. 

How to Ensure Business Continuity 

To ensure business continuity, you need to make sure your BCP is feasible, practical, and up to date. In addition, a business continuity plan must be supported by the top management and then by all the company’s employees, who should be highly aware of the plan, its steps, and the role they play. It is the responsibility of senior management to create and update the plan; workers cannot be tasked with such responsibility. It is also likely that the plan will remain feasible and up to date if management devotes enough time to its testing. 

Conclusion 

So, why is business continuity planning so important? The latest events, such as pandemics, the Russian invasion of Ukraine, natural disasters, and political turmoil, have shown that companies are operating in a climate of increased instability. An effective BCP includes detailed information about disaster recovery efforts, specifies who is responsible for continuity planning, and outlines how different teams should react.  

While a BC/DR strategy cannot fully protect you against all unprecedented events, it can drastically reduce the recovery time, help mitigate rising cybersecurity risks, increase overall technical resilience, and keep the company up and running while recovering from a disaster.  

How to Create a Business Continuity Plan Step by Step? 

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Topic Collection Cover Page

Continuity of Operations (COOP)/ Business Continuity Planning Topic Collection August 18, 2023

Topic Collection: Continuity of Operations (COOP)/ Business Continuity Planning

  • Technical Resources
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  • Continuity of Operations (COOP)/ Business Continuity Planning

Disasters and public health emergencies can have a significant impact on healthcare personnel and facilities. Plans and mitigation efforts that allow medical facilities and providers to sustain their mission, core essential functions, and services for patients already receiving care, as well as respond to potential surges in patients with space, staffing (including leadership), and equipment/supply issues are required. The goal is to ensure continuity of operations and facilitate operational and financial recovery.

Continuity of Operations Planning (COOP) is the term favored by public and government entities for mitigation and planning strategies that create resilience and allow services to continue to be provided in the face of a range of challenges. Business Continuity Planning (BCP) is a similar term more often used in the private sector that focuses on both maintaining service delivery and receiving payment for those services provided. BCP in the past often referred to computer systems but now applies to all vulnerable resources. The resources that follow highlight selected plans and planning guidance, lessons learned, tools, and promising practices for healthcare facility BCP. Additional related resources may be found in the Hazard Vulnerability/Risk Assessment , Cybersecurity , Electronic Health Records , Recovery , and Utility Failures Topic Collections.

Each resource in this Topic Collection is placed into one or more of the following categories (click on the category name to be taken directly to that set of resources). Resources marked with an asterisk (*) appear in more than one category.

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  • This item doesn't have any comments
  • Emma Poon This is a better link for FEMA's most current continuity guidance: https://www.fema.gov/continuity-resource-toolkit 7/1/2020 9:33:51 AM
  • J Warren Billett This link is broken. 7/11/2022 2:29:15 PM

Education and Training

Event-specific lessons learned, general information, guidance/guidelines, information technology (it) and utility issues.

  • bob johnson This response missed RPO as part of the discussion and cost factor. 11/26/2019 1:26:39 AM

Non-Hospital Setting Continuity Planning

Plans, tools, and templates.

  • Mike Staley Template not available 4/27/2017 2:04:00 PM

Agencies and Organizations

This ASPR TRACIE Topic Collection was refreshed and comprehensively reviewed in August 2019 by the following subject matter experts (listed in alphabetical order): Eric Alberts , EM, CHS-V, FPEM, FPEM-HC, CDP-1, CHPP, CHEP, SEM, CFRP, FABCHS, Manager, Emergency Preparedness, Orlando Health, Inc. (Hospital System); Peter Brewster , U.S. Department of Veterans Affairs, Program Manager, Education and Training; John Hick , MD, HHS ASPR and Hennepin County Medical Center; Onora Lien , Executive Director, Northwest Healthcare Response Network; Mary Massey , BSN, MA, PHN, VP, Emergency Management, California Hospital Association; and Mary Russell , EdD, MSN, Healthcare Emergency Response Coalition, Palm Beach County Florida.

I t was comprehensively reviewed in August 2015 by the following subject matter experts (listed in alphabetical order): Eric Alberts , BS, FPEM, CHS-V, CDP-1, CHPP, CHEP, SEM, CFRP, FABCHS, Manager, Emergency Preparedness, Orlando Health, Inc. (Hospital System); Peter Brewster , U.S. Department of Veterans Affairs, Director, Education and Training; Benjamin Dauksewicz , MA, CEM, Mount Sinai St. Luke’s–Roosevelt; Natalie N. Grant , MPH, Program Analyst, HHS ASPR, Office of Emergency Management (OEM), Recovery, and Hurricane Sandy Health & Social Services Recovery Support Function Field Coordinator; John Hick , MD, U.S. Department of Health and Human Services, Office of the Assistant Secretary for Preparedness and Response (HHS ASPR) and Hennepin County Medical Center; Carol Jacobsen , RN, Director, Public Health Programs, Ohio Hospital Association; Bill Mangieri , CBCP, CHEP, Field Project Officer Region VI, National Healthcare Preparedness Program, HHS ASPR, OEM; Mary Russell , EdD, MSN, Emergency Services, Boca Raton Regional Hospital; and Matthew L. Smith , Chief, Continuity of Operations Branch, HHS ASPR, OEM, Division of Resilience.

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The Key Components of a Business Continuity Plan

You have a great disaster recovery (DR) plan , and Zerto has helped simplify that even more by allowing your IT organization to consolidate multiple point products with a single, simple, and scalable solution. You have freed up valuable time for your IT operations teams to deliver more innovation as your business transforms. You have adopted the cloud for multiple applications – maybe you’ve moved away from the data center management business and are fully capable of DR to the public cloud – but has your business continuity plan (BCP) evolved alongside your DR plan to ensure holistic success in the event of an unplanned disruption? Even if you can have all those workloads recovered in the cloud or on-premises within minutes, the business operations side needs to be ready to shift in order to mitigate the downtime.

Disaster Recovery and Business Continuity Planning

According to ISO 22301, a business continuity plan is defined as “documented procedures that guide organizations to R espond, R ecover, R esume, and R estore to a pre-defined level of operations following disruption.” Disaster recovery is a subset of the overall BCP because, without your data, you are at the mercy of whatever disruption found its way into your datacenter. At Zerto, we create software that, at its core, delivers industry-leading recovery point objectives (RPOs) and recovery time objectives (RTOs) , minimizing data loss and disruption time. We also go the extra mile and provide your business with orchestration, automation, and visibility – to help you meet the “ four R’s ” above and bridge the gap between disaster recovery and business continuity .

Having a business continuity plan in place is important because once IT has recovered the downed systems, the team responsible for executing the BCP must initiate their plan to bring operations back up as quickly as possible. Every minute counts. For every minute the business is down, there is revenue loss, brand impact, dissatisfied customers, lost productivity, and much more. So, what exactly is involved in a business continuity plan?

6 Key Components of a Business Continuity Plan

In the previous section, I mentioned that communication during a disruption is one vital aspect of a sound business continuity plan. Before a disaster was declared, there would have been key criteria and triggers before initiating the plan, so we’re off to a good start! Let’s take a closer look at several other critical components of a business continuity plan necessary for successful recovery in the event of an unplanned disruption.

Contact Information and Service Level Agreements (SLAs)

The first component of a business continuity plan is contact information along with SLAs. You will need to identify the following:

  • Stakeholders
  • Key personnel
  • Backup site operators
  • Providers (equipment, services)
  • Emergency responders
  • Third-party vendors
  • Facilities managers
  • Incident response team(s)
  • Successors in case key personnel are unavailable or become overwhelmed
  • Additional critical third-party personnel

Business Impact Analysis (BIA)

A business impact analysis (BIA) will help you identify and predict business disruption consequences and enable you to gather information to develop recovery strategies. Here are some examples of what may be covered in a business impact analysis:

  • An understanding of the changes introduced during unplanned disruption
  • Legal or regulatory repercussions of unplanned disruption
  • Inventory of all business units required for continuity of operations
  • Key personnel as well as staff required to support that personnel
  • Pre/post-disruption dependencies
  • Validation of test plan
  • Ranking of priorities & order of operations
  • Revenue loss
  • Customer service
  • Brand/reputation damage
  • Identify acceptable RTO
  • Identify an acceptable amount of data loss RPO to minimize the overall impact on the business
  • Recovery strategy

Risk Assessment

Risk assessment is the process of identifying, understanding and evaluating the potential risks to all aspects of an organization’s operations. Here are some examples:

Hazard Identification – Probability and Magnitude

  • Natural Disasters
  • Utility Outage
  • Cyber Attack

Assets at Risk – Vulnerability Assessment

  • Property (buildings, critical I=infrastructure)
  • Supply chain
  • Systems/equipment
  • Business operations
  • Regulatory and contractual obligations
  • Environment

Impact Analysis

  • Property damage
  • Business interruption
  • Loss of customers
  • Financial loss
  • Environmental contamination
  • Fines and penalties

Identify Critical Functions

Identification of critical functions will reveal what processes are critical to maintaining and running a business in the event of an unplanned disruption. You want to identify your business critical priorities and focus recovery efforts there first. These include but are not limited to:

  • Payroll and time tracking
  • Revenue operations
  • Physical security
  • Information security
  • Core business functions
  • Data protection after recovery
  • Identity & access management

Communications

When an unplanned disruption occurs, communication with employees, shareholders, users, customers, and key personnel is critical. Human resource professionals can play a crucial role in ensuring consistent and timely communication between the organizational recovery efforts and staff. When customers are involved, social media has become a vital tool to provide timely updates, as many users turn to social media when incidents arise.

  • What is your crisis communication strategy?
  • Communication during an event is key to orchestrate personnel, providers, and third-party vendors if required.

Having a plan is one thing, but testing and practicing it is imperative. Having an inadequate plan is about as good as not having a plan at all. It is vital to develop a strategy to routinely test , and test often, to identify gaps in your plan and anticipate any changes along the way.

Having a working test plan will help you:

  • Identify gaps or weaknesses in your BCP
  • Evaluate the organization’s response to different types of disruptive events
  • Improve systems and processes based on your test results
  • Confirm that your continuity objectives can be successfully executed against and met
  • Update your plan along the way
  • Document lessons learned

In conclusion

We understand that unplanned disruptions do not just affect IT operations. They have a domino effect on your entire business! As digital transformation is in full gear, your reliance on technology to remain visible to the world steadily increases. Currently, we find ourselves in the midst of a global pandemic; the Atlantic hurricane season is just kicking off, wildfire season is on the horizon, and cyber-attacks are steadily increasing. Is your business prepared? We need to be more proactive than ever when it comes to DR and BCP; in fact, the two strategies should overlap, and both teams on the field should be playing together toward a common goal – resilience .

Learn more key considerations and where modern IT enterprises are heading in the IDC report, “The State of Data Protection and Disaster Recovery Readiness: 2022” .

business continuity plan for operations

Gene Torres is a Technology Evangelist at Zerto with 21 years of experience as an IT Professional focusing on data center virtualization and resilience. Prior to Zerto, Gene was a Solutions Engineer before advancing to Enterprise Architect. He lives in Tacoma, WA with his wife, Rhea, and 3 daughters. He maintains his own technology-focused blog as an active vExpert and enjoys gaming, barbecue, and spending time outdoors.

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Business Continuity Plan Best Practices: Key Steps for Uninterrupted Operations

February 1, 2024

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Creating an effective Business Continuity Plan (BCP) involves several best practices that ensure your business can maintain operations during and after a crisis. Here are some key steps to follow:

  • Assess Risks and Identify Critical Functions : Conduct a thorough risk assessment to understand the potential threats to your business operations and identify critical business functions. Knowing what processes are essential to your company’s survival is a foundational step in business continuity planning ( Zerto ).
  • Establish Roles and Responsibilities : Clearly define the roles and responsibilities within your BCP . This ensures that staff members know what is expected of them and how to act in the event of a disruption ( phoenixNAP ).
  • Develop Response Procedures : Your BCP should detail the procedures for responding to different types of disruptions, whether they are natural disasters , cyber-attacks, or any other crises that could impact your operations ( phoenixNAP ).
  • Plan for Communication : Establish a communication plan that includes how to notify employees, customers, suppliers, and other stakeholders during a crisis. Effective communication is critical for managing expectations and maintaining trust ( Amaxra ).
  • Regularly Review and Update the Plan : The business environment and potential threats are always changing. Regularly reviewing and updating your BCP ensures it remains current and effective ( Diligent ).
  • Test and Exercise the Plan : Regular testing and exercises of your BCP are crucial to identify any weaknesses and to ensure that everyone knows what to do in an actual event. This can help to minimize the impact of disruptions when they occur ( OdysseyIS ).

A business continuity plan (BCP) is a comprehensive approach that ensures an organization’s critical functions remain available in the event of significant disruptions, ranging from natural disasters to cyberattacks.

It’s more than just a reactive measure; a well-constructed BCP is insurance for an organization’s sustainability, and its importance cannot be overstated.

Effective planning identifies potential threats , prepares protocols to address them, and outlines a clear path to restoring normal operations post-disruption.

business continuity plan

Developing a successful BCP requires a detailed understanding of the business operations, identifying necessary resources, and allocating responsibilities.

Additionally, training and communication are pivotal in ensuring that all organization members understand the plan and their roles within it.

Regular testing and maintenance of the plan are necessary to address evolving challenges, ensuring the organization is always prepared. Furthermore, continuous assessment and improvement are crucial as they help to fine-tune the BCP to align with current risks and organizational changes.

Key Takeaways

  • A well-prepared BCP is crucial for the resilience of an organization’s operations.
  • Continual training and communication within the organization are vital components of an effective BCP.
  • Regular testing, updates, and assessments of the BCP ensure it remains robust and responsive to new threats.

Understanding Business Continuity

Business continuity encompasses planning and preparation to ensure that an organization can continue operating in case of serious incidents or disasters and recover to an operational state within a reasonably short period.

This concept involves a mindset of resilience and an understanding of the essential components that keep a business’s core functions alive.

Business continuity planning is an essential process that enables organizations to maintain operations during and after a critical event.

The best practices for developing a robust business continuity plan (BCP) involve several key steps that ensure organizations can respond effectively to disruptions and minimize their impact on operations. Here, we delve into these best practices, providing a roadmap for uninterrupted operations.

Risk Assessment and Business Impact Analysis A foundational step in business continuity planning is conducting a thorough risk assessment and business impact analysis (BIA).

This process involves identifying potential threats to the organization, such as natural disasters, cyber-attacks, or supply chain disruptions , and evaluating their likelihood and potential impact on business operations.

By understanding the risks , businesses can prioritize their planning efforts towards the most significant threats, ensuring that resources are allocated effectively to mitigate risks .

Identifying Critical Functions and Resources Once the risks are understood , the next step is to identify critical business functions and the resources required to support them. This includes everything from key personnel and technology to data and supply chain components.

Understanding what is critical to maintaining operations allows businesses to focus their continuity efforts on ensuring these elements can withstand or quickly recover from a disruption.

Developing and Implementing Recovery Strategies With critical functions identified, organizations must develop strategies to recover operations in the event of a disruption. This involves setting recovery time objectives (RTOs) for each critical function, which define the maximum acceptable downtime.

Recovery strategies may include diversifying supply chains, implementing data backup and recovery solutions, and establishing alternative work arrangements for employees. The goal is to have actionable plans in place that can be quickly executed to restore operations to an acceptable level.

Communication and Training Effective communication and training are pivotal to the success of a business continuity plan . Organizations must ensure that all stakeholders, including employees, suppliers, and customers, are aware of the plan and understand their roles and responsibilities within it.

Regular training sessions and drills should be conducted to ensure that everyone is prepared to act according to the plan during an actual event. Clear communication channels should also be established to facilitate the flow of information during a disruption.

Regular Testing and Plan Maintenance A business continuity plan is not a static document; it requires regular testing and maintenance to ensure its effectiveness.

Regular drills and exercises should be conducted to test the plan’s components and identify any gaps or areas for improvement.

Additionally, the plan should be reviewed and updated regularly to reflect any changes in the business environment, such as new risks, changes in business operations, or technological advancements. This iterative process ensures that the plan remains relevant and effective over time.

Fundamentals of Business Continuity

Central to  business continuity  is the identification of an organization’s key products and services and the most urgent activities that are necessary to keep these elements functioning.

It is crucial for businesses to conduct a  Business Impact Analysis (BIA)  to classify these essential components and to determine the resources required to support them during an adverse event. This analysis will typically outline the following:

  • Critical business functions.
  • Dependencies between various business areas and functions.
  • The potential impact of business disruptions.

Risk assessment  is also vital, involving identifying risks that could lead to disruptions and evaluating them in terms of likelihood and impact.

business impact analysis

The Importance of Resilience

Resilience in business continuity refers to an organization’s ability to resist, absorb, and recover from the effects of an adverse event in a timely and efficient manner.

This resilience pertains to restoring business operations and the capability to adapt and evolve in the face of future disruptions.

An organization’s resilience is enhanced by a comprehensive  business continuity plan (BCP) , which sets out the processes and procedures required to maintain and restore business operations.

Distinguishing Between BCP and DRP

While often mentioned together,  business continuity planning (BCP)  and  disaster recovery planning (DRP)  differ in focus and scope. Business continuity planning is a proactive plan encompassing the management oversight, planning, and actions that are necessary to minimize disruption and ensure continuity of operation for the entirety of the business.

Conversely, a disaster recovery plan is typically a subset of business continuity planning and focuses on recovering specific operations, systems, and data after a disaster. In short, BCP is about keeping operations going , while DRP is about recovery after cessation of normal operations.

Planning and Strategy

An effective business continuity plan hinges on thorough planning and a strategic approach. Businesses must understand the potential impacts of disruptions and assess risks to develop resilient strategies .

This essential planning and strategy foundation is composed of a business impact analysis, comprehensive risk assessment , and the development of robust recovery plans .

Conducting a Business Impact Analysis

A  Business Impact Analysis (BIA)  identifies critical business functions and quantifies the effect of their disruption. It prioritizes services and products, considering both short-term and long-term impacts.

To formulate a  solid business continuity strategy , organizations must use the BIA to guide resource allocation during recovery.

Risk Assessment Procedures

Risk Assessment is a thorough examination of potential threats and vulnerabilities that could interrupt business operations.

Companies must evaluate the likelihood and consequence of diverse risks, including natural disasters, cyberattacks, and market changes. Risk assessment informs the  preparation of responsive measures  for potential business disruptions.

  • Identify potential risks : What events could disrupt operations?
  • Analyze vulnerabilities : Which areas of the business are most susceptible?
  • Evaluate risk : How likely will a risk occur, and what would the impact be?

Developing Effective Plans

Developing effective plans involves creating actionable steps to implement during a disruption rapidly. These plans must be practical, encompassing recovery strategies for critical operations prioritized during the BIA.

An  effective business continuity plan  should include clearly outlined roles and responsibilities, steps for communication, and restoration processes.

  • Outline recovery strategies : What are the steps to recover each critical function?
  • Define roles and responsibilities : Who does what during a disruption?
  • Communicate the plan : How will information be shared before, during, and after an incident?

Implementation and Operation

Implementing and operating a business continuity plan involves a structured approach where key business processes are identified, resources and roles are properly allocated, and IT infrastructure is considered to ensure resilience and readiness for any disruptions.

Establishing Key Business Processes

Key business processes must be established by meticulously identifying and prioritizing the operations critical to the organization’s survival.

This step ensures that efforts are concentrated on maintaining continuity in areas where disruption would have the most severe impact.

Mapping these processes helps stakeholders understand the operational workflow and the interdependencies within the organization.

key project risk indicators

Allocating Resources and Roles

Once the critical processes have been identified, the next step involves  allocating resources  and defining roles effectively.

This ensures that each element of the business continuity plan has an owner responsible for its implementation and maintenance. Assigning responsibilities clearly is important to avoid confusion during a disruptive event.

Resources must include physical assets and personnel, making sure they are available to support the business continuity plan when required.

  • Physical resources  may include facilities, equipment, and technology.
  • Human resources  employees will execute the plan, requiring training to fulfill their designated roles.

IT Infrastructure Considerations

The  IT infrastructure  plays a pivotal role in modern organizations, and its resilience is critical for sustaining business operations. The business continuity plan should include:

  • An inventory of hardware and software assets.
  • A disaster recovery plan that outlines procedures for data backup, system restoration, and maintaining cybersecurity in the event of an incident.
  • A definition of the acceptable downtime for each system, aligning with the recovery time objectives that minimize operational impact.

Testing and updating these IT considerations regularly is crucial, as they can change with the evolving technology landscape and potential new threats to the organization’s IT systems.

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Chris Ekai is a Risk Management expert with over 10 years of experience in the field. He has a Master’s(MSc) degree in Risk Management from University of Portsmouth and is a CPA and Finance professional. He currently works as a Content Manager at Risk Publishing, writing about Enterprise Risk Management, Business Continuity Management and Project Management.

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IMAGES

  1. 7 Stages of a Business Continuity Plan

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  2. Building a Business Continuity Plan (BCP)

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  3. Free Business Continuity Plan Templates

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  4. How to create an effective business continuity plan?

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  5. Phases of Business Continuity Planning

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  6. Business Continuity Management

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VIDEO

  1. Business Continuity Plan

  2. BUSINESS CONTINUITY PLAN

  3. Business Continuity Plan Part IV

  4. Business Continuity Training

  5. Business Continuity Plan for the Cleaning Industry

  6. Business Continuity Planning BCP

COMMENTS

  1. What Is a Business Continuity Plan (BCP), and How Does It Work?

    A business continuity plan (BCP) is a system of prevention and recovery from potential threats to a company. The plan ensures that personnel and assets are protected and are able to...

  2. What Is A Business Continuity Plan? [+ Template & Examples]

    A business continuity plan outlines directions and procedures that your company will follow when faced with a crisis. These plans include business procedures, names of assets and partners, human resource functions, and other helpful information that can help maintain your brand's relationships with relevant stakeholders.

  3. Business Continuity Plan: Example & How to Write

    A business continuity plan is a practical guide developed by companies to enable continuous operations in the event of major business disruptions like natural disasters and global lockdowns. Business continuity planning usually involves analyzing the impact of disrupted business processes and determining recovery strategies with management.

  4. How to craft an effective business continuity plan

    Get the word out. Iterate and improve. 1. Analyze your company. In this phase you conduct an analysis to identify critical activities, determine which activities must continue, which can be temporarily paused, and which can operate at a reduced capacity. You then assess the financial impact of disruptions.

  5. Business Continuity Planning

    Business Continuity Training Part 3: Planning Process Step 1 The first of six steps addressed in this Business Continuity Training, which detail the process of building a business continuity plan. This step addresses how organizations should "prepare" to create a business continuity plan. View on YouTube

  6. What is a Business Continuity Plan (BCP)?

    A business continuity plan (BCP) is a document that consists of the critical information an organization needs to continue operating during an unplanned event. The BCP states the essential functions of the business, identifies which systems and processes must be sustained, and details how to maintain them.

  7. Business continuity plan (BCP) in 8 steps, with templates

    Getting a plan in place shows your employees, shareholders and customers that you are a proactive organization; it also improves overall efficiency in your company and helps you allocate the right financial, human and technical resources to keep your firm up and running during a serious disruption.

  8. How to Write a Business Continuity Plan

    Learn how to create a business continuity plan (BCP) for your company with step-by-step instructions, expert tips, and free tools. A BCP is a set of procedures and resources to help your company continue operations during a crisis. Download a free template and access a guide on developing an effective BCP.

  9. How to create an effective business continuity plan

    A business continuity plan (BCP) is a strategic playbook created to help an organization maintain or quickly resume business functions in the face of disruption, whether that disruption is caused ...

  10. How to Write a Business Continuity Plan

    This business continuity plan example from Santa Cruz Health is designed for different facilities to customize to ensure measures are taken to prepare and pre-position resources to ensure continuity of mission critical services and processes in an event that disrupts normal operations and impacts essential operations of the facility. It is ...

  11. Understanding the Essentials of a Business Continuity Plan

    Business Continuity vs. Disaster Recovery. It's important to distinguish between a business continuity plan and a disaster recovery plan. While both are vital, a BCP is broader and focuses on the continuity of the entire business, whereas a disaster recovery plan is more technical and concentrates on the recovery of specific operations, such as IT services.

  12. Business continuity planning

    In the U.S., government entities refer to the process as continuity of operations planning (COOP). [9] A business continuity plan [10] outlines a range of disaster scenarios and the steps the business will take in any particular scenario to return to regular trade.

  13. 7 Business Continuity Plan Examples

    A business continuity plan (BCP) is a strategic framework that prepares businesses to maintain or swiftly resume their critical functions in the face of disruptions, whether they stem from natural disasters, technological failures, human error, or other unforeseen events.

  14. What Is Business Continuity?

    Business continuity is a process-driven approach to maintaining operations in the event of an unplanned disruption such as a cyber attack or natural disaster. Business continuity planning covers the entire business—processes, assets, workers, and more. It isn't focused solely on IT infrastructure and business systems.

  15. A step-by-Step Guide to Writing an Effective Business Continuity Plan

    We've prepared an example business continuity plan to get you started. 1. Objective of the plan. Open with a short summary of the 'why' behind the how. Explain clearly and succinctly that the aim of your business continuity plan is to protect your business in the event of a disruption to business-critical processes. 2.

  16. PDF Creating a Business Continuity Plan

    Business continuity planning is the process of identifying critical business functions of an organization, developing solutions to maintain those functions during a disruption, testing those solutions, and updating and revising solutions on a continuous cycle.

  17. Business Continuity Planning (BCP)

    SIFMA's Business Continuity Planning page. FINRA requires firms to create and maintain written business continuity plans (BCPs) relating to an emergency or significant business disruption. Rule 4370—FINRA's emergency preparedness rule — spells out the required BCP procedures. A firm's BCP must be appropriate to the scale and scope of its ...

  18. An Executive's Guide to Business Continuity Planning

    A business continuity plan (BCP) is a master checklist, outlining the following: Complete hardware and software inventory. Required data backups and backup site locations. Main disaster recovery solutions and sites. A designated alternative site for operations. Contact information of emergency respondents.

  19. PDF Continuity of Operations Plan Template and Instructions for Federal

    Continuity of Operations Plan Template and Instructions for Federal Departments and Agencies July 2011 [Department/Agency Name] [Month Day, Year] [Department/Agency Name] [Street Address] [City, State Zip Code] [Insert Federal Department/Agency Symbol] 1 CONTINUITY PLAN TEMPLATE AND INSTRUCTIONS

  20. Continuity of Operations (COOP)/ Business Continuity Planning

    Business Continuity Planning (BCP) is a similar term more often used in the private sector that focuses on both maintaining service delivery and receiving payment for those services provided. BCP in the past often referred to computer systems but now applies to all vulnerable resources.

  21. 6 Key Components of a Business Continuity Plan (BCP)

    According to ISO 22301, a business continuity plan is defined as "documented procedures that guide organizations to R espond, R ecover, R esume, and R estore to a pre-defined level of operations following disruption.". Disaster recovery is a subset of the overall BCP because, without your data, you are at the mercy of whatever disruption ...

  22. What is business continuity and why is it important?

    Business continuity planning establishes risk management processes and procedures that aim to prevent interruptions to mission-critical services and reestablish full day-to-day function to the organization as quickly and smoothly as possible.

  23. Business Continuity Plan Best Practices: Key Steps For Uninterrupted

    Business continuity planning is an essential process that enables organizations to maintain operations during and after a critical event. The best practices for developing a robust business continuity plan (BCP) involve several key steps that ensure organizations can respond effectively to disruptions and minimize their impact on operations.