Office Technology | Ultimate Guide

Business Landline Systems, Alternatives & What They Offer

Published June 29, 2023

Published Jun 29, 2023

Corey McCraw

WRITTEN BY: Corey McCraw

This article is part of a larger series on VoIP .

  • 1 Top Business Phone Landline Service Providers
  • 2 Top VoIP Service Providers
  • 3 Overview of Business Communications Systems
  • 4 How Landline Systems Help Small Businesses
  • 5 Top Features to Look for in a Landline System
  • 6 Why Upgrading Your Office Phone System is Essential
  • 7 Bottom Line

The best business landline services provide excellent call quality, affordable equipment fees, and extensive call handling features, including call forwarding, call waiting, caller ID, and three-way calling. Still, modern office communications are clearly moving toward voice-over-internet-protocol (VoIP) calling, which always has these features and more. In this guide, we provide an overview of traditional landline phone systems and their benefits, features, and popular providers.

Top Business Phone Landline Service Providers

As technology becomes more advanced, landline phones have offered more capabilities that help businesses handle calls more efficiently. Some sophisticated features are extension dialing, simultaneous ring, and selective call rejection.

Telecommunication companies providing business landline phone services typically charge monthly per phone line. Refer to the tabs below to learn the fees and features provided by landline phone system providers:

AT&T doesn’t publish its rates for business landline services, but the provider does provide unlimited local and nationwide calling. While this is a feature readily available with most VoIP service providers, it’s very useful for those in need of landline service’s consistent reliability. AT&T also has voicemail, caller ID, and call waiting for those businesses looking for a strong call management solution.

Verizon logo that links to the Verizon in a new tab.

Unlike AT&T, Verizon readily publishes its pricing structures. Prices start at $59 plus taxes with a two-year agreement with auto-renewal for account holders. This is fairly cheap for a business landline service, and with it, you receive unlimited nationwide calling without long-distance fees. Verizon also offers automatic callback, caller ID, and voicemail.

Spectrum logo

Spectrum’s prices start at $29.99, which is very competitive for a landline business phone system. In fact, this price is competitive with some VoIP providers, which typically fall far below the price points of landline systems. Spectrum also is one of the few landline providers with an auto-attendant, which allows you to create phone trees when managing incoming calls. Additionally, Spectrum has extension dialing, call rejection, and simultaneous and sequential ring features. Simultaneous and sequential ring is particularly useful if you have multiple agents managing inbound calls.

Top VoIP Service Providers

While a landline provider might be useful, it’s best to understand that VoIP has been steadily getting better than the analog system for several years. For example, most have very low international calling plans, provide virtual numbers for your business, and are just more budget-friendly than landline systems. Here’s a quick overview of some of the top providers in the VoIP business phone space:

Overview of Business Communications Systems

A landline is a telephone connection that sends signals through analog technology, such as copper wires or fiber optic cables. The calls move along a physical line, connecting different parties. There are two types of landline phones: corded and cordless.

A corded landline is plugged into the provider’s cabling through a wall jack, as the phone base and the handset are connected by a cord. A cordless landline is similar, except the handset is wirelessly connected to the phone base.

A black corded telephone that displays "Charlie Johnson" on its screen

AT&T lets businesses choose between corded and cordless telephone systems. (Source: AT&T )

Comparatively, a VoIP phone system utilizes the internet to send and receive data packets that are then unencrypted into voice. While there’s a need for a fast internet connection, these aren’t limited to simple hardware-based phones. Here’s a breakdown of the advantages and disadvantages of each of these systems:

A business landline requires a physical infrastructure called hosted private branch exchange (PBX) . The phone system provider installs this equipment in your office unless you already have one. All phone lines will be hardwired into this network. In contrast, VoIP uses a broadband connection as its main infrastructure to make and receive calls. While landline systems are limited to desk phones, VoIP allows using desk phones, desktops, laptops, and smartphones.

Learn more about the differences between these two phone systems by reading our comprehensive VoIP vs landline guide.

How Landline Systems Help Small Businesses

Although VoIP has become more popular in recent years, business landlines are still beneficial for some business communications. These are the ways these traditional phone systems help operations:

Enable High-quality Calls

Since voice signals are transmitted through wires or fiber optic cables, which aren’t easily affected by severe weather conditions, businesses don’t have to worry about spotty signals or dropped calls. Moreover, voice communications have excellent sound quality and clarity, contributing to more pleasant team collaboration and customer experience. In the case of VoIP phone systems, the quality of the calls largely depends on internet speed.

Require a Simple Setup

A one-to-four-phone line is easy to install. Most buildings are already wired for landline service, so it’s only a matter of plugging devices into the phone jack to set up your system. If your office doesn’t have wiring yet, the phone service provider will install the wiring outside of the office and the phone jacks inside.

However, the system setup could be complicated if you require multiple business phone lines and numbers since you need to have an on-site PBX, where a physical hardware box is hardwired via a main line. Some providers offer technical support, while others will require you to have a dedicated team for the maintenance and upgrades of the equipment.

Promote Ease of Use

A business landline phone is simple in design, which makes it easy to use. The phone pad is readily displayed with distinct labels on buttons and functionalities. With the accompanying screen, the users immediately see the number they’re dialing.

Moreover, many are already familiar with landline phones, which have been the most popular communication tool for years. This means there’s little to no learning curve among team members when adopting this kind of phone system.

Offer Nationwide Availability

The vast copper wire network in the country allows the setup of landline phone systems anywhere, benefiting many businesses, especially those located in rural or remote locations. Those without internet access (and therefore won’t have the option to adopt VoIP solutions) still have a reliable phone system for business communications.

Provide Reliable Service During Emergencies

When considering a landline for business use, be aware that business landline systems are less affected by severe weather conditions. This means that they allow users to place and receive calls even during electricity interruptions. Moreover, legacy phone services are affiliated with a specific address that makes it easily traceable in an emergency. Telecommunications providers forward 911 calls to public safety answering point (PSAP) dispatchers, as mandated by the Federal Communications Commission (FCC).

Top Features to Look for in a Landline System

If you think this traditional communication tool fits your needs, become familiar with what business landline phone service providers offer. Some have basic features that make them easier to use, while others have advanced tools, giving greater flexibility in managing calls. Knowing these features will help you compare providers and their respective costs.

Read on to explore what features to look for in a business landline:

See who’s calling before answering a phone call. With a caller ID, you can screen calls, picking up only the ones important to your business. It’s easy to ignore spam and telemarketer communications. Aside from filtering calls, this feature allows the right team members to answer, especially when you’re already familiar with the typical concerns of clients coming through the line.

Call Waiting & Call Waiting ID

Get notified when a second call goes through the phone line. A sound will pop up, indicating another caller is waiting. The call waiting ID offers information about the second caller while you’re on a live call. You can put the ongoing call on hold to accommodate the other caller.

Call Forwarding

Regular call forwarding redirects calls automatically to another phone number. Selective call forwarding transfers only the calls from numbers you choose to be redirected. With this feature, you won’t miss any customer inquiries, even when working remotely.

Call Hunting

Also called live hunting, this feature distributes incoming calls to one phone number to a group of several phone lines. This promotes efficiency in handling calls, eliminating the need for a team member to manually assign customer inquiries.

Three-way Calling

Communicate with two people at different places simultaneously. To facilitate three-way calling on AT&T phones, you have to press “Flash” to put the first call on hold and then dial the second phone number you want to include in the call, followed by the # key. Press “Flash” again when the second caller picks up. After this, all three parties should be able to communicate easily.

Last Call Return

See the last person who called your phone number and automatically make a return call. This is beneficial when you miss a call and wouldn’t want to forget to revisit the caller. To activate this feature, most telecom providers require dialing an asterisk followed by a two-digit number.

Why Upgrading Your Office Phone System Is Essential

A business landline phone service is an excellent tool for reliable communications with team members and customers, but its appeal has waned over the past years as digital platforms have become the norm. In addition, the FCC’s Order 19-72 , which freed telecom companies from the obligation to provide plain old telephone services (POTS), compelled some businesses to move away from copper-wire business landlines and adopt internet-based phone services.

In many aspects, it makes sense to upgrade the office phone system from traditional landlines to VoIP. Here are the reasons you should consider switching to a VoIP system:

Reduce Communication Costs Significantly

Landline phone services are more expensive than VoIP as they involve costs for the installation, maintenance and upgrade, and subscriptions. The installation expenses quickly increase when you need multiple phone lines and new wiring and phone jacks in the office.

In contrast, VoIP systems don’t have installation and maintenance fees since they don’t require physical infrastructure. While multiple users in the system drive up the cost, some providers, like RingCentral and Nextiva, offer volume discounts. As for the actual hardware for making and receiving calls, you use the digital devices you already have, smartphones and computers.

A laptop and a mobile phone displaying the RingCentral app on their screens.

RingCentral is accessible via desktop and smartphone. (Source: RingCentral )

Ultimately, you only pay for the VoIP and internet subscription. The best business phone systems providing VoIP technology typically charge $15 to $30 per month, which is more affordable than most business landline phone plans. If you’re after budget-friendly options, check out this list of the best cheap VoIP services .

Access to Advanced Call Management Features

Unlike landlines, VoIP phone features include a wide range of call management capabilities, including multi-level auto-attendant, call recording, call routing, call whisper, call barging, and call park. Nextiva’s call analytics, which offer meaningful insights about the efficiency of customer communications, feature gamification elements that improve employee productivity and engagement.

Nextiva analytics interface showing a leaderboard.

Nextiva’s call analytics uses gamification elements like leaderboards. (Source: Nextiva )

Aside from call management capabilities, most VoIP platforms have robust unified communications features, such as team messaging and video conferencing, allowing teams to collaborate easily. RingCentral’s video conferencing feature accommodates up to 200 participants. Use VoIP solutions to get access to advanced communication capabilities.

Support the Modern, Remote Workforce

One of the biggest disadvantages of a landline for business is that it’s fixed in place. Team members can only make and receive calls when they are in the office, in their own workspace.

When you upgrade to a VoIP system, employees are able to bring the phone system wherever they are because these platforms have mobile app versions. This is especially beneficial for businesses embracing hybrid work arrangements, where employees work on-site and outside the office. RingCentral tops our list of the best VoIP apps for small businesses .

RingCentral mobile app interface displaying a conversation between two people and a notification that says a video call is in progress.

The RingCentral mobile app allows team members to chat and start a video call for faster collaboration. (Source: RingCentral )

Bottom Line

A landline phone system is an excellent and reliable communication system for small businesses, especially those in rural or remote areas. Since it doesn’t rely on the internet or electricity, you’ll have an operable phone system even during severe weather conditions.

However, landline phone systems are costly to set up and maintain and have limited features, which are huge deal-breakers for businesses wanting a scalable communications solution. If you want a more affordable, feature-rich phone system, we recommend switching to advanced VoIP technology tools.

About the Author

Corey McCraw

Find Corey On LinkedIn

Corey McCraw

Corey is an expert in the voice-over-internet-protocol (VoIP) world having written about the subject for five years. A former tech writer and reporter for GetVoIP, Corey also has expanded expertise in unified communications as a service (UCaaS) technology and contact center as a service (CPaaS) platforms.

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Stay connected to family and friends with reliable landline phone service from CenturyLink. Get unlimited local and nationwide calls and find flexible, affordable international calling plans. Select plans that include caller ID, voicemail, 3-way calling and more features you need. With a crystal-clear connection, CenturyLink landline phone helps you keep in touch.

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Landline faqs, what is a landline.

Landline phones work differently than cellphones. Landline service transfers voice calls over metal wire or fiber-optic cables, instead of the radio waves your cellphone uses. You can use landline service with a corded or a cordless phone.

Do I need a landline?

CenturyLink landline service provides reliable coverage and crystal-clear connection. Because landline phones do not rely on cellular towers with sometimes spotty coverage, they can be a more reliable option rather than relying solely on a mobile phone. Landline phones can also identify your exact location in an emergency so first responders can send immediate help. 

Can I get a landline without internet?

Yes, CenturyLink offers landline services that can be purchased without internet service.

Does CenturyLink offer landline bundles?

CenturyLink offers bundles on reliable landline phone and fast home internet services. Explore CenturyLink Bundles to find information on pricing, features and availability.

Can I get business landline phone service?

CenturyLink offers small business phone services, including traditional landline solutions. To find out more about a business landline, check out our phone plans for small businesses .

Can I get unlimited landline calls?

CenturyLink provides unlimited local calling and offers plans that include unlimited nationwide long distance calls along with additional features like call waiting, caller ID and 3-way calling.

Does CenturyLink support long distance landline calls?

Depending on the landline phone plan you choose, you may be able to make long distance or international calls. For more information on long distance calling, explore international and nationwide long distance plans.

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AT&T Phone for Business is a modern business phone solution that enhances your organization's productivity with 30+ advanced and traditional features, including address book, call blocking, call screening, voicemail-to-text, and many more. Additionally, other business phone solutions such as AT&T Phone for Business — Advanced and AT&T Office@Hand are available, ensuring your team gets exactly what it needs out of a phone service in today's business landscape. Get started with an AT&T Business phone solution today, and consider making it a true AT&T Business Bundle when you choose an AT&T Business Fiber and AT&T Business phone bundle.

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Digital Phone

Integrate your phone service with your business internet and software for the more efficient working experience.

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Leverage the best-in-class AT&T nationwide phone network for reliable phone service over legacy/analog phone lines.

AT&T Phone for Business

Move your phone service into the digital age with AT&T Phone for Business

AT&T Phone for Business provides crystal-clear digital reception with all the professional perks and support of a digital voice service. Rock-solid VoIP comes with potential software integration and scalable options for your up-and-coming business. Enjoy 30+ traditional and advanced calling features for your business.

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With digital voice, you can manage all aspects of your office phone within a digital framework. Want to make sure that no one misses a call during off-hours? Have software record voicemails and email them to the right staff member. Want to tie phone numbers to video conferencing software, or record select calls at select times? Integrate your conferencing and VoIP software for seamless communications.

With AT&T Business Phone, you can do all this and more, all while getting crystal-clear digital audio and advanced calling features, alongside other perks like routing and answer calls to connected AT&T Business Mobility numbers. If you want a truly scalable and integrated phone solution, pick up AT&T Business Phone.

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Choose AT&T Phone for Business — Advanced for cloud-based, enterprise-grade connectivity

Looking to upgrade your existing phone system to the cloud? With AT&T Phone for Business — Advanced, your phone and specialty lines can be brought to the cloud using your existing equipment.

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  • Handle fax, alarm, and point-of-sale terminal data lines
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To learn more about Office@Hand, or to learn about other AT&T Business solutions, call the phone number on this page today. 

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  • Best Small Business Phone Systems of 2024

Small businesses need reliable phone systems, especially when day-to-day operations rely heavily on this form of communication. We looked into all the features that matter most when it comes to small business phone systems, including Voice over Internet Protocol (VoIP) technology, which all the companies on our list offer. Our top three best small business phone system providers are Intermedia, Nextiva, and Dialpad.

Popular Business Phone Systems

business landline phone service providers by zip code

Intermedia »

business landline phone service providers by zip code

Nextiva »

business landline phone service providers by zip code

Vonage »

business landline phone service providers by zip code

RingCentral »

business landline phone service providers by zip code

8x8 »

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Sources Reviewed

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Companies Selected

Table of Contents

What Is a Small Business Phone System?

  • Rating Details

How Much Do Small Business Phone Systems Cost?

Warehouse worker working in a warehouse, talking on a landline phone and making a delivery list.

GoodLifeStudio

If you’re a small business owner, you know that your day is full of juggling tasks and that you just don’t have time to add communication issues to your to-do list. The best small business phone systems make communication reliable and affordable so you can focus on running your business. They also rely on VoIP phone technology, allowing you to use an internet connection for your entire business phone system. VoIP phone systems have no special equipment to buy or staff to manage them. You simply need to download a mobile or desktop app to have a fully-featured phone system at your fingertips.

Many VoIP providers have also advanced business phone systems considerably, allowing you to add unified communications features like video conference, team chat, and voicemail-to-email. We’ve researched and rated the plans, pricing, and features of the best small business phone systems to develop a list you can trust choosing from.

Compare Quotes for Business Phone Systems

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Best Small Business Phone Systems in Detail

Not every good business phone system is appropriate for a small company. We sorted through our rating of the Best Business Phone Systems of 2024 to find ones that are affordable, flexible, and easy to use with a mobile device for businesses with fewer than 50 employees. Follow the links in the companies' summaries to find our full reviews, and read our advice on how to choose the best plan for your small business.

Straightforward pricing

Most integrations available with basic plan

Some features require separate add-ons

Video conferencing maxes out at 200 participants

Intermedia Unite is a unified communications (UC) phone system with integrated chat, video, file sharing, and contact center capabilities. Its two plans offer a variety of add-on features, such as resource lines and toll-free numbers. Along with unlimited calling to U.S. and Canadian numbers, all subscriptions include an auto-attendant, call recording, cloud storage, team messaging, and video conferencing. Also, all users can schedule video meetings from Slack, Google Workspace (formerly G-Suite), and Microsoft products, like Outlook and Teams.

Advanced features and additional capacity come with Intermedia Unite Pro and Enterprise packages. For example, Unite Pro adds a virtual assistant to your video meetings, which provides AI-driven transcripts and insights. Enterprise users get 200 GB of cloud storage, Microsoft Exchange email, and video conferencing with up to 200 participants.

Read more in our Intermedia review .

Round-the-clock customer support

Monthly, no-contract plans available

Integrates with existing contact and CRM tools

Some features aren't available on the base plan

Expensive per-user cost for the base plan

Best price requires a three-year commitment

Nextiva’s UC platform offers unlimited calling within the U.S. and Canada, an auto-attendant, virtual faxing, and U.S.-based local and toll-free numbers. Regardless of the plan tier, users can host and record 45-minute video meetings with 250 participants. The subscriptions include 1,500 to 12,500 toll-free minutes, team messaging, and voicemail transcriptions. Plus, Nextiva provides several payment options with lower rates for one, two, or three-year contracts and annual billing.

Professional and Enterprise integrate with customer relationship management (CRM) programs , such as SugarCRM , Salesforce , and HubSpot . Higher-tier plans also include one to three professionally recorded greetings. Nextiva recently rolled out NextivaOne, a desktop application that puts your calls, texts, and emails into a single inbox.

Read more in our Nextiva review .

Dialpad »

business landline phone service providers by zip code

App integrations available at entry-level

AI-powered call analysis and transcription

APIs provide additional user management functionality

14-day trial period is short

24/7 support not available with all plans

Dialpad Pro and Enterprise plans support U.S.-based and international offices, offering unlimited calling within your country, the U.S., and Canada. The entry-tier version (Standard) provides a robust feature set with tools typically found on higher-tier VoIP packages yet costs $15 per user per month with annual billing. The advanced capabilities include built-in AI and analytics, such as live speech coaching and automated post-call summaries. All subscriptions have multilevel auto-attendants, file sharing, and unlimited texting.

Dialpad users, regardless of the plan, can host five-hour video meetings with 10 attendees. However, Pro and Enterprise users gain international texting, integrations, and local number support in more than 70 countries.

Read more in our Dialpad review .

Base-level Express plan is very inexpensive

Compliant with various privacy standards including HIPAA

Many plans include unlimited international calling

24/7 support is limited to higher plan tiers

Basic plan doesn’t offer as many features as other companies

8x8 stands out with plans catering to very small businesses and global corporations. The competitively-priced 8x8 Express plan supports companies with five or fewer users and includes unlimited calling in the U.S. and Canada, an auto-attendant, video conferencing, and team messaging. 8x8 X-Series offers unlimited calling to 14 or 48 countries, depending on your subscription. These versions work for teams of any size, and you can customize plans to only pay for features each individual needs.

Along with call management features, X-Series business communications plans support 500 video conference participants and live streaming to YouTube. Interactive meeting features like breakout rooms and instant polls keep remote users connected, while CRM integrations can help track customer interactions.

Read more in our 8x8 review .

Designed for office, remote, and mobile employees

Unlimited number of users can be added

Offers secure global PBX services

Essentials plan limited to 20 users

No video conferencing capabilities on the base plan

No 24/7 technical support on the base plan

RingCentral offers three plan options: Core, Advanced, and Ultra. The Core plan begins at $20 per user per month with an annual contract.

All plan levels include:

  • Unlimited domestic calling 
  • Interactive Voice Response (IVR)
  • Single sign-on
  • SMS and MMS
  • Analytics for IT administrators

The platform also offers many collaboration tools for remote and hybrid teams, with different capabilities on each plan. For example, users can host 24-hour video meetings with breakout rooms and whiteboard sessions. Upper-tier versions integrate with hundreds of applications, including HubSpot and Salesforce .

Read more in our RingCentral review .

Business phone service providers typically charge a per-user fee that can be paid monthly or annually. Base subscriptions range from $10 to $30 per user per month. The flat price per person generally includes a business telephone number, unlimited or metered calling, and other communication features.

Some other important pricing factors you may encounter include:

  • Tiered pricing models: They provide more features on higher-priced plans. 
  • Cloud-based tools: These tools generally don’t require onsite servers and, therefore, typically don’t require an installation fee. 
  • Hardware: VoIP phones and headsets are optional purchases that depend on your business’s specific needs.

Add-on features: Features such as international calling packages, increased conferencing capacity, and integrations are offered by many companies. For businesses that can benefit from these services, the added cost will be worthwhile, and businesses with simpler requirements can forgo them and save on costs.

What Should I Look For in a Small Business Phone System?

Small businesses can face narrower profit margins, especially in their early years of operation, and trimming costs wherever possible can be essential to success. “Cost is a huge factor for [these companies] in their operations," explains Supradeep Dutta , a Rutgers School of Business–Camden assistant professor and an expert in technology and entrepreneurship. "VoIP is one thing to reduce the cost of communications.”

Cloud VoIP phone solutions are an excellent option for mitigating costs associated with traditional phone services. For example, VoIP means that small companies can not only skip traditional office phones but can also explore remote work options for staff that doesn’t rely on a physical office. With the help of the apps associated with these services, employees can use their own mobile phones or computers to make or receive calls, send texts, or hop onto a video conference call – all from a business number.

Aside from the cost, two of the most important factors to look at in a small business phone system are:

  • Ease-of-Use: The simpler and more intuitive the service and associated apps are, the better. Making a phone call or sending a text should be straightforward, and your VoIP service should never make you feel like you need to hire a switchboard operator just to reach the right person. Look for a service that offers features that will make your life easier. Depending on your business, this can mean generating automatic transcripts, offering custom hold music, ensuring reliable voicemail functionality, or employing spam protection.
  • Flexibility: For a small business, flexibility is key. The ability for your VoIP service to scale with your business should be clear from the start with easy-to-add lines and transparent pricing. Don’t forget to consider integrations, either. The compatibility of your VoIP service to integrate with a CMS or help desk system is something to note before committing to a provider.

Every small business is unique, and a single feature can’t address every concern. It can be helpful to make a list of the features you need or want most from a phone system, beyond cost. While it might not be at the forefront of your mind, be sure to think about the security needs of your business and if the VoIP provider you’re considering can meet them. And, don’t forget to look into the provider’s customer support.

It’s easy not to think about problems until you have one, but the last thing any business needs is to encounter a technical issue and be unable to reach the right person who can help. Some providers offer 24/7 support and others are more limited. Make sure this availability will work for your operating hours.

Compare the Best Business Phone Systems for Small Business of 2024

How do i choose the best small business phone system.

Buying a business phone service can be an overwhelming process. The choices are vast and you have much to consider, from system types and features to cost and even your customers’ expectations.

The number of providers selling these services has grown as well. “Right now there are over 500 companies selling hosted phone systems in the United States,” says Phillip Sherman, president of Telecom Advisors Group , which helps companies find phone solutions to fit their business needs. “A new one or two pops up just about every day.”

Here are some factors you should consider when making a purchase.

  • Number of users: How many employees will be using your phone system? Most providers charge a monthly fee per user, so costs can really add up with the more users you have. A provider that charges a flat monthly fee regardless of the number of users might be a better choice if you’re just looking for a basic office phone system. 
  • Video conferencing: Does your company rely heavily on video conferencing with clients or other employees? If so, you’ll want to choose a provider that offers video meetings in its most affordable base plans. Those that offer it in their top-tier plans will drive up your monthly cost per user.
  • Automated features: If you expect a high volume of calls, you’ll want a provider that offers many automated call management features. These can include auto-attendant, voicemail-to-email or voicemail-to-text, and hold music. To keep your customers from waiting, you may also want to look into plans that include intelligent call routing, forwarding, flip, and transferring. 
  • Remote employees: If you manage many remote employees, you may also need a service with strong team communication tools. These can include an easy-to-use mobile app, team and one-on-one messaging, file sharing, and video conferencing. Just make sure you choose a cloud-based rather than on-premise PBX system that will support these remote features.
  • Customer service: If your business relies heavily on your phone system, make sure you choose a business with round-the-clock support. The last thing you’ll want to be doing when your phone system is down is submitting a support ticket. Instead, you’ll want to speak to a real person who can help you solve your problem fast.

How Do Small Business Phone Systems Work?

Business phone systems connect your employees to one another as well as to those outside of your business, like clients or customers. This can happen through voice conversation or through other tools like text or instant messaging. While there are different types of business phone services you can utilize, the ultimate goal should be to streamline communications to help your business run more efficiently.

Types of Business Phone Systems

Business phone systems can be broken down into a few different types. Each has its own benefits, but some are better suited to the needs of a small business. Larger companies may still lean toward the traditional private business exchange (PBX) system or IP-enabled PBX, which are dedicated systems to a specific company and generally based on-premise. On the other hand, small businesses most commonly use cloud-based VoIP systems.

Benefits of Cloud-Based VoIP Systems

When it comes to cloud-based VoIP systems, there are many benefits businesses can reap:

Cost savings: A cloud-based telephone service is not a dedicated system. Instead, it's hosted in the cloud and managed by the service provider. This allows the business phone service to be provided at a lower cost on a subscription basis.

Hardware-free: These types of phone systems don’t require hardware and can instead be accessed through mobile and desktop apps.

Dynamic updates: The hardware-free infrastructure allows the business phone provider to keep the service updated at all times and provides your company with access to UCaaS features, such as messaging tools, video conferencing, and third-party integrations.

Simplified implementation: The relative simplicity of implementing a cloud-based VoIP system makes it the ideal option for most small businesses.

Saves resources: VoIP systems give your company access to all the modern-day business phone system features, without the upfront cost of having to build out a dedicated on-premise system or the required staff to maintain it.

Mobility and flexibility: These systems give your employees the flexibility needed to work from anywhere since they can access your business communications network from an app on their cell phone.

To learn more about the ins and outs of VoIP systems, read our guide, What Is VoIP ?

Choosing the Right Business Phone Service for Your Needs

While cloud-based business phone services have many benefits, this type of system may not meet the specific needs of your company. Consider your options and how your business interacts with a phone system to complete your work in order to make a choice that best fits the way your company is run. Think about your business’s size, budget, and the most important features that you require from your business phone service.

Why Do Small Businesses Need a Business Phone System?

All businesses, small and large, benefit from better communication. For small businesses, however, there may be more specific needs that have to be addressed in finding the right phone system, like tighter budgets. That is why researching business phone systems are so imperative for small businesses.

As a small business owner, you will want to find a system that is the best balance of price and the features you need. To learn more, read our guide on How to Buy a Business Phone .

Cloud-based business phone systems work on your existing devices, such as cell phones and computers. No additional hardware is required. Mobile and desktop apps replace traditional analog telephones, and features like virtual faxing happen in the cloud. However, computer users may want a VoIP headset for call privacy and quality reasons.

If you want to use your current analog devices, including fax machines and conference phones, with VoIP, you will need an analog telephone adaptor (ATA). In addition, many small business phone providers support IP phones, which resemble analog desk phones but connect to the internet instead of a landline.

Yes, you can install your business phone system yourself. The best business phone systems for small businesses are commonly cloud-based telephony services. These services are quick and easy to set up because they do not require hardware to be configured on-site.

Cloud-based VoIP phone systems take a do-it-yourself approach. The system is hosted off-site and managed by the business phone system provider. So you don’t need to go through a complicated process to get your phone system up and running. Simply sign up for an account and pick out your phone numbers. Download the provider’s mobile and desktop apps to gain access to the business phone system. You will still want to set up typical features like voicemail and call routing, but once the app is installed, you are all set to make business phone calls.

You may also opt for IP desktop phones. These act as a more traditional business phone option and might be a good choice for small businesses with an office where employees spend most of their time. IP desktop phones are generally easy to set up with plug-and-play options or some minor configuring.

The average small business will generally require up to 10 phone lines. However, this number can be impacted by a wide range of factors, number of employees being foremost among them. If you are the sole proprietor of your business, you may only need a single. If you are a 50-person operation that fields calls daily across multiple locations and departments, you may require significantly more lines.

Some additional factors to think about include:

  • Number of both internal and external calls that occur in your business
  • How many employees actually require a line or separate number
  • How many locations, offices, and departments will require phone services
  • What your budget can comfortably accommodate
  • What hardware or equipment will be required to support your operations

Yes, internet-based phone services support employees regardless of where they work. VoIP lets you route or forward calls to employee-owned and company-owned devices. Your teams can answer and transfer calls, even if your physical office is closed. Home users typically have access to the same features provided for in-house staff, including virtual faxing, unlimited calling, and voicemail.

Moreover, many small business phone systems offer collaboration tools, allowing remote and on-site teams to interact in real-time through video and group messaging. These features may include file sharing, whiteboards, screen sharing, and breakout rooms.

Small business phone services often have security and privacy certifications that can help protect your company when communicating with clients over the phone. Secure networks, encryption, and modern internet protocols are among the industry standards for business phone providers. Although most VoIP providers encrypt phone calls, cloud-based tools do have vulnerabilities.

The type of information shared over the phone depends on your small business's industry. While some companies in sensitive information fields need to be more cognizant of these risks, all businesses should consider the inherent risk of using an internet-based business phone system. Robust password management policies, security software, and regular software and hardware updates help keep your business phone system secure.

Companies that handle personal health information (PHI) may need additional security measures, including working with a HIPAA-compliant VoIP vendor. These certifications are generally published on the phone provider's website for your reference. Be sure to find a provider that offers the necessary credentials for the regulations in your industry.

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AT&T Phone for Business

Advanced digital phone service

Get crystal-clear sound quality and more than 30 calling features over an AT&T Business Fiber® connection.

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Special offer! Get your first AT&T Phone for Business line for $15/mo. plus taxes and fees when you bundle with an eligible internet plan.*

*Min. $65/mo. + taxes & fees for internet. Ltd availability/areas. An additional per minute rate may apply for international calls terminating on mobile phones.  See offer details

Why AT&T Phone for Business

No contract required

Keep upfront costs low with month-to-month billing. 

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Take advantage of free installation and phone set up.

No new equipment required

Get connected quickly using your existing analog phones.

AT&T Business Fiber® + Phone  

Speeds and connections that fit your business

Get ultrafast speeds with unlimited internet data, no equipment fees, no annual term contract, 24/7 proactive security, and advanced digital phone service with great sound quality and reliability. Plus, get up to $550 in reward cards and free installation when you order online.

Get $550 in reward cards

AT&T Business Fiber 5 Gbps + Phone

$285+$15 /mo. plus taxes & fees

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AT&T Business Fiber 300 + Phone

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AT&T Phone for Business features  

Enhance your team's productivity with our top features

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AT&T Office@Hand  

Get phone, messaging, and meetings—all in one

AT&T Office@Hand simplifies business communications by working seamlessly across desk phones, smartphones, PCs, tablets, and other devices.

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Work from anywhere, anytime, on any device

Connect with your team and customers in the office and on the go. AT&T Office@Hand delivers:

Frequently asked questions

What is at&t phone for business.

AT&T Phone for Business is voice service provided over an Internet Protocol (VoIP) digital connection that transmits calls across our highly secure IP network using either AT&T Business Internet or AT&T Business Fiber broadband service.

What is the best phone service for businesses?

While the best phone service depends on your individual team’s needs and preferences, there are plenty of great reasons to choose AT&T Phone for Business. AT&T Phone for Business includes unlimited calling in the U.S., plus calls to Mexico, Canada, and U.S. territories, more than 30 advanced and traditional calling features like Voice-to-Text transcription.

What features are included with AT&T Phone for Business?

AT&T Phone for Business includes 30+ advanced and traditional calling features to help you effectively manage inbound and outbound calling. Traditional features include Caller ID, Call Waiting, Call Forwarding, and Three-way Calling. Advanced features include Locate Me, Flexible Caller ID, and Voicemail-to-Text transcription.*

*Caller ID may not always be available for all calls.

Does AT&T Phone for Business require any equipment?

AT&T Phone for Business works with most existing analog phones, including analog Key Telephone Systems (KTS). This means that you may not need new phone equipment to use the service.

What is AT&T Office@Hand?

AT&T Office@Hand is a scalable, easy-to-deploy cloud voice solution that meets the changing needs of mobile, distributed workforces by unifying advanced messaging, video meetings, file sharing, and phone capabilities into a single application. Office@Hand enables you to be more productive virtually anywhere, at any time, and on nearly any device.

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Keep your team connected with at&t phone for business.

With AT&T Phone for Business, you can keep your team connected with unlimited calling in the U.S., plus calls to Mexico and Canada, Voicemail-to-Text Transcription, and 20+ traditional calling features.  

AT&T Phone for Business works with most existing phone equipment

AT&T Phone for Business can work with most analog phones, so you might not even have to buy any new telephone equipment to start using the service.  

Accomplish more with AT&T Office@Hand

AT&T Office@Hand brings together video conferencing, calling, messaging, and team collaboration into a single cloud-based solution. Learn more about AT&T Office@Hand .  

Get more when you bundle AT&T Phone for Business and AT&T Business Fiber

When you bundle AT&T Phone for Business with AT&T Business Fiber, not only will you get fast, reliable internet and unlimited nationwide calling, but you’ll also get a reward card and free installation when you order online. *  

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Fios Home Phone

Free International calling to 98% of the world with the latest mix & match Fios plans. Amazing nationwide coverage with advanced calling features.

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World Plan 500

You can add up to 500 minutes per month of direct-dialed calls to 120 countries and destinations (98 countries for calls to mobile phones).

World Plan 300

You can add up to 300 minutes per month of direct-dialed calls to 120 countries and destinations (98 countries for calls to mobile phones).

Offers one discounted fixed rate for unlimited local, regional and long-distance calling across the U.S., Canada and Puerto Rico.

Great value for those who want the convenience of making occasional calls from home. Includes calls to U.S. Canada and Puerto Rico.

International calling rates

Check calling rates to International destinations. These per-minute rates apply when you subscribe to a World Plan and go over your International Plan minutes.

Calls to landline rates

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Fios Home Phone offers 30+ features for your home phone service, including caller ID, spam call blocking and voicemail. View our most popular calling features below or see the complete list.

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No need to change your number if you’re new to Verizon or moving. We’ll transfer it for you.

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See the name and number for incoming calls—even if you’re on the line with someone else.

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Redirect all incoming calls to the number of your choice.

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Our easy-to-use online interface lets you access call logs, hear messages and manage many other features from any Internet connection.

* Extra charges apply

See names and numbers for most incoming calls. With Fios Digital Voice, Caller ID information is also saved to your call logs.

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Suspected Spam callers will be marked as “SPAM? John Doe” on the Caller ID screen before the caller’s name, alerting you to a suspected malicious call.

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Get privacy whenever you want it. Prevent Caller ID from appearing on your outgoing calls.

Questions are great. Answers are better.

Here are the answers to some FAQs you may have.

What is fios home phone.

Fios Home Phone is an advanced home phone service that works on Verizon's 100% fiber-optic network and uses traditional corded or cordless landline phones connected to your existing phone jacks.

Fios Home Phone telephone service from Verizon uses an IP-based network connection allowing you to make direct-dialed domestic calls (including direct-dialed calls to U.S. territories and Puerto Rico), and overseas calls with World Plan 300 and World Plan 500 international calling plans . (Canada calling is included at no additional cost with our Unlimited Plan.)

With Fios Home Phone, you can manage your options like call history, voicemail and other features by signing into your My Verizon account at verizon.com/myverizon .

What home phone plan is right for me?

There are many things to consider when choosing a new home phone plan or evaluating your existing home phone plan. Verizon Fios Home Phone offers flexible options, intelligent features and 99.9% network reliability thanks to superior, fiber-optic technology.

Fios Home Phone plan is built with you in mind. With Fios Home Phone, get unlimited nationwide calling plus more than 30 features. Call your friends and family overseas, too, with great international calling rates .

Check availability to start connecting with your friends and family on the 100% fiber-optic network.

Can I combine my Verizon internet and home phone plans?

With Fios, it's easy to combine your internet, home phone, and TV packages. Only pay for what you need. For more information on how to combine your Fios plans, be sure to visit our TV, internet and phone plan bundle packages page.

What home phone service is available in my area?

Home phone service providers in your area may vary depending on network footprints. Fios Home Phone landline phone service is currently found in select areas of Connecticut, Delaware, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island, Virginia, and Washington, DC.

Is Fios Home Phone VoIP?

Fios Home Phone is a VoIP based telephone service for residential Verizon customers. VoIP (Voice over Internet Protocol) uses a broadband internet connection to make phone calls instead of traditional analog phone lines.

Fios customers are connected to Verizon's 100% fiber-optic network and enjoy crystal-clear call quality, as well as over 30 phone features including spam call blocking, voicemail, caller ID and much more.

Is a VoIP phone the same as a landline?

Landline phones use traditional copper wiring and wall jacks to make and receive voice calls, whereas VoIP phone service utilizes a broadband internet connection through a modem and corded or cordless phone. Though the technology is different, some individuals refer to residential VoIP services as a landline phone when referring to home phone.

Verizon is a home phone service provider using VoIP technology to deliver crystal-clear calling over a 100% fiber-optic network.

Can you use a normal phone with VoIP?

In most cases, VoIP home phone service allows users to easily connect any corded or cordless phone to a phone jack located in the rear of their broadband modem. With Fios Home Phone, customers are able to connect any phone into an existing wall jack and enjoy phone calls with noticeably clearer call quality.

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Additional fees, taxes and terms apply. World Plan monthly rates include residential direct dialed minutes to wireline and wireless phones registered in more than 100 countries and other locations.

Fios available in select areas only. Plans include residential direct-dialed domestic calls only. Backup battery available for Fios voice services and E911 (but not data or video). Additional charges, taxes and other terms and conditions apply. Offer subject to credit approval and may require a deposit.

Many foreign telecommunications companies impose premium fees on Verizon to complete international calls to certain types of devices or services. These include calls made to wireless phones, pagers, personal computers, and personal digital assistants (PDAs); calls that require satellite technology; and calls to information services, such as chat lines or other 900-type numbers. If you make an international call to one of these devices or services, the call will be billed at the higher ("premium") rate than at the standard rate for other international calls. Premium fees are added to the standard rate and will be charged regardless of whether or not you have an international calling plan. Devices and services that are billed premium fees are subject to change without advance notice.

Charges do not include taxes and Universal Service Fees Calling to certain destinations may be temporarily blocked without prior notice if Verizon deems it necessary to prevent unlawful or fraudulent use of its services. The Company shall generally identify on the bill the name of the country called based on the standards set forth by the International Telecommunications Union (ITU). However, political disputes about country boundaries and naming, as well as agreements the Company has with its foreign carrier partners, may result in variations in the identification of country name. The Company's billing practices are in no way intended to indicate a position on the merits of a border dispute or a claim to statehood. If you have questions, please contact your local Verizon business office at the phone number on your monthly bill. Rates displayed are for direct-dialed international calls and will be charged based on the Country and City dialed.

Drop down box above lists World Plan per minute rates for calls to all countries except for the countries listed below:

Countries marked with an * are included in the World Plan. Calls to telephone numbers that are considered premium (e.g. wireless phones, pagers, etc.) may be subject to the premium termination fee. Many foreign telecommunications companies impose premium fees on Verizon to complete international calls to certain types of devices or services. These include calls made to wireless phones, pagers, personal computers, and personal digital assistants (PDAs); calls that require satellite technology; and calls to information services, such as chat lines or other 900-type numbers. If you make an international call to one of these devices or services, the call will be billed at the higher (“premium”) rate than at the standard rate for other international calls. Premium fees are added to the standard rate and will be charged regardless of whether or not you have an international calling plan. Devices and services that are billed premium fees are subject to change without advanced notice. † Calls to landline phones are included if they are part of the first 300 or 500 minutes depending upon the plan. Calls subject to premium termination fees, within the first 300 or 500 minutes of your World Plan, are billed at the difference between the Standard and Premium rate. Minutes in excess of the minutes included in the plan are billed at the applicable Standard or Premium rate. ^ Calls to both landline and premium termination devices and services are included if they are part of the first 300 or 500 minutes depending upon the plan. Minutes over 300 or 500 minutes depending upon the plan are billed at the applicable Standard or Premium rate.

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Best business phone service of 2024

Phone services for small business and enterprises

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The best business phone service makes it simple and easy to manage a cost-effective and software-based business phone system.

The best business phone services of 2024 in full 1. Best overall 2. Best budget 3. Best with CRM 5. Best for conferencing 6. Best established 7. Best for small business 8. Best for sole traders 9. FAQs 10. How we test

Business phone services have changed radically over the past decade. VoIP services have now replaced the desk covered with a bank of phones. 

The result is that employees can use their mobile devices on the go, using nothing more than an app to join with the corporation's network, whether for chat, conferencing, or even to manage online fax services .

Set up is usually easy and very simple, as it requires little more than signing up to a digital service and then accessing it once paid for. While there may be some small configuration settings that need to be done, this can take only a few minutes. Once completed you now have a full service phone system that can scale up to as many employees as you need to cover.

Different services tiers are commonly offered, with cheaper plans offering essential features, with more expensive plans offering additional features if required. 

Costs are usually based on a user basis rather than business turn-over, and though many phone service companies offer clear and flat-rate pricing, some providers will seek to provide a personalized quote instead which can often cost more while allowing for extra options not normally available.

Here then are the best business phone services, with our main choices featured, with additional options to consider following.

We've also featured the best IP phones .

Reader Offer: Save up to 33% on annual plans

Reader Offer: Save up to 33% on annual plans RingCentral is a strong solution for organizing all business communications, from voice calls to team chat. It has a wide range of software integration and strong security.

Preferred partner ( What does this mean? )

Reader Offer: Free quote

Reader Offer: Free quote Ooma Office is an easy-to-use VoIP service that can work well for many small businesses. With simple setup and flexible, helpful customer service, it's a top-rated business phone system. 

Reader Offer: Free quote

Reader Offer: Free quote 8x8 X Series is an excellent VoIP solution for small businesses, with multiple methods of communication combined into one efficient yet feature-rich workspace. It has an excellent security system and low starting prices. 

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The best business phone services in 2024 in full:

Best overall business phone service, 1. ringcentral mvp.

Our expert review:

Reasons to buy

RingCentral MVP promotes itself as an all-in-one solution for all business sizes, with a unified communications strategy that means plenty of integration options, from Google to Microsoft , Oracle to Amazon , and Zendesk to Salesforce . 

The most basic tier offers call management and phone system administration, as well as phone rental options for conference phones and even desks.

However, it's the pricing tiers above this where RingCentral MVP really comes into its own with a comprehensive set of features that should be integral to any modern phone service.

RingCentral also provides Unified Communications as a Service (UCaaS ) as well as Contact Center as a Service (CCaaS) , meaning that it can provide the enterprise experience for even small businesses.

On top of this, RingCentral can also deliver a Communications Platform as a Service (CPaaS) , which means access to a developer network which allows you to use APIs to truly customize and integrate your phone system with other software you use.

Overall, though, which the cheaper plan probably delivers enough to satisfy the smallest businesses, it will be mid-sized and larger that will probably get the most from the incredible wealth of features that RingCentral MVP can provide.

Pricing starts with the Essentials plan at around $33 / £30 / AU$50 per month when billed annually.

Read our full RingCentral Office review .

Best budget business phone service

2. ooma office, reasons to avoid.

Ooma Office is a business phone service which aims to deliver a big business phone experience to small businesses. Ooma might not have all the features found with rival services, but it presents itself as a solution for smaller firms with tighter budgets, and is positioned very well in this respect.

However, don’t get the idea that this is a barebones business phone service offering – in fact Ooma Office gives you all the core features you would expect, plus some more advanced functions like a virtual receptionist that allows for calls to be automatically directed to the right department.

Subscribers also benefit from hold and transfer music, and Ooma provides mobile apps for iOS and Android, so you can set up capabilities such as call forwarding, enabling calls to be sent from your desk phone to your mobile when you’re out and about. That said, some of the online feedback about the mobile apps isn’t great, so bear that in mind.

Generally speaking, though, Ooma gives you a lot of functionality for a relatively modest outlay, with the exception of CRM integrations.

To find out what suits your needs best you need to contact Ooma for a quote.

Read our full Ooma Office review .

Best business phone service with CRM solution

Aircall is another cloud-hosted business phone service solution, which can be set up with just a few clicks. This then provides your business with a complete communications center solution for calls, video, and messaging from the web, desktop, or mobile. 

Aircall is also very easy to set up, and includes a wide range of CRM , helpdesk , and productivity functions to both support your phone service, as well as improve how your sales and support teams handle calls, not least in terms of transferring them as well as approaching customers. And, as expected, there's an analytics suite to help gauge efficiency and track KPIs in workflows and look for ways to improve them.

Because Aircall looks beyond providing just a business phone system and instead toward unified communications and CRM, it can provide better support for sales and support teams. There are also a large number of integrations available, not least for SalesForce, Zendesk, Hubspot, Zoho, Freshdesk, and Slack. 

Aircall offers three plans: Essentials, Professional and Custom. The cheapest Essentials plan costs $30 / £25 / AU$45 per user per month when billed annually.

Read our full Aircall review .

Dialpad is especially known for its video and audio-conferencing software, Uberconference. Dialpad Talk is their VoIP system.

The basic tier offers single sign-on which is missing from a lot of other providers. The basic plan includes integrations such as Google Workspace (formerly G Suite) and Microsoft 365.

The pricing structure for Dialpad makes it much more accessible for businesses of any size, which is welcome as other providers favor enterprises over small businesses. Users can also try the service with a 14-day free trial. The annual subscriptions offer discounted monthly rates making it even more cost efficient.

Pricing is a lot more small business-friendly than some of the above, with even the most basic plan including toll free numbers, unlimited calling in US/Canada, call forwarding, call controls, HD video calling, call waiting, voicemail greeting, unlimited, SMS, MMS, group texting US and Canada.

Read our full Dialpad review .

Best established business phone service

5. micloud connect.

Mitel offers a cloud-based business VoIP phone system in the form of MiCloud Connect, which aims to provide a comprehensive voice, collaboration, and contact center solution for business.

The platform itself operates using Google Cloud, which means that it satisfies HIPAA and SOC 2 compliance, Key benefits include the Mitel hosted PBX phone systems which can run on mobile devices on the go, plug and play service functionality, as well as a simple interface that allows for one-click management of systems.

MiCloud Connect also includes audio and video conferencing , web sharing, VPN , group chat, contact center, and includes a number of integration options.

The basic pricing tier includes PBX, conferencing, and collaboration tools. The next level up adds call recording and integration features on top. Note that advertised pricing is for 50-100 users and that a smaller number of users will likely be charged at a higher rate.

However, for those with teams you can mix and match different plan types for different users, therefore ensuring you're only paying for the level of service required from each for greater cost efficiency.

Read our full MiCloud Connect review .

8x8 offers a cloud-based platform that provides different service tiers for providing calls, conferencing, collaboration, and a call center.

For small businesses, the cheapest tier available is the 8x8 Express, which is available with a 30-day free trial. There are a lot of basic but essential features present, and this level of plan could be a great way for a very small business or start-up to try out the phone service without much outlay.

After that tier plans offer unlimited calling to fourteen countries, mobile apps, team messaging, HD video conferencing with screen sharing, call recording, transcripted voicemails, analytics, Single Sign On (SSO), as well as integration with Salesforce, Zendesk, and NetSuite. 

More expensive tiers for large businesses and enterprises add unlimited calling to more countries, supervisor analytics, call quality reporting, and an operator switchboard.

Compared to other providers 8x8 can work out as an especially cost-effective phone service for small businesses.

Read our full 8x8 X Series review .

7. Phone.com

Phone.com aims to be an affordable business VoIP service for small businesses, and with base plan that is cheaper than most competitors. The trade-off is that the plan offers limited voice minutes and text message volumes that may not be adequate for most business use.

On the bright side, even on this bare plan there are premium features included, such as voicemail to email, call blocking and call queuing. It is also indicated that the service is HIPAA compliant to meet the standards of privacy for healthcare-related businesses.  

Perhaps the more realistic options for most businesses are the more expensive options which increase the limits on phone minutes and texts. 

What Phone.com does really well is make full-featured cloud-based business phone services really accessible to the smallest of businesses, so whether you're a one-person LLC or sole trading you can still access features normally available only to enterprises.

Read our full Phone.com review .

Other business phone services to consider

Why you can trust TechRadar We spend hours testing every product or service we review, so you can be sure you’re buying the best. Find out more about how we test.

Whether you're looking for a more traditional PBX phone system or a VoIP phone system, there are a lot of different providers out there. Which one is best for you will depend on your own needs and business size. While we've featured five providers above, there are a huge number of alternatives. Here we'll take a quicker look at another five.

Avaya is another of the big names in unified communications, and along with Mitel has established itself as a leading specialist player for business telecommunications. Even so, the Avaya OneCloud caters for the full range of business sizes, from small to enterprise, so don't be put off thinking big names means big costs. Cloud-based VoIP is already an established offering from Avaya, with many different options available to suit your business.

FluentStream is another cloud-based VoIP provider that offers a multi-faceted UCaaS platform and a good number of integrations. There's a decent list of features even for the basic plan, with increasing levels of service options up to contact center level. As expected, mobile use is treated as standard rather than an option, with apps available for Android and iOS.

Skype is possibly an option easily overlooked, but had already established itself as a leading provider of VoIP even before it was purchased by Microsoft. Now it offers all the cloud and Office integrations you'd expect from the powerhouse parent company. So long as you're happy to keep your calls online and use mobile phones or tablets for calls and conferencing, this could be the cheapest option of all the ones listed here.

Spitfire is an impressive VoIP provider without being a standout. The fact the company owns and maintains its own SIP trunking infrastructure is a huge plus, as is their porting agreement with major telecommunications providers in the UK. And international porting makes it possible to communicate seamlessly with customers and clients from across the world.

Which business phone service is best for you?

When deciding which of the best business phone services to use, first consider what actual needs you have. For example, someone simply wanting to talk to a handful of people on a casual basis may find a cheaper option is the most cost-effective while providing all of the necessary tools that would be required. However, if you're planning to use a business phone service for professional or business purposes, especially with a large number of people and on a regular basis, then you will probably want to look to the higher-end options for the more advanced tools that are included.

To test for the best business phone service we searched for a range of popular options as well as took recommendations from people we know who run their own business phone service. We then tried each platform to see how user-friendly each was, as well as determine what range of tools and advanced options were available. Pricing also came into account when determining our best list.

See how we test, rate, and review products on TechRadar .  

We've also featured the best cloud phone system .

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Jonas P. DeMuro

Jonas P. DeMuro is a freelance reviewer covering wireless networking hardware.

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Business Phone Service Providers in Lawrenceville, GA

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Lawrenceville, GA Business Phone Service Providers

Finding a business phone service provider in Lawrenceville, GA can be confusing at times. But it is a very important first step when you are a business owner, whether you are just starting up or have been in business for years. The telephone is still the first form of communication most customers and vendors go for when they want to get in touch with a business, especially if that business happens to be further away. You need a phone service that is both affordable and reliable, so before you make the decision of what company to go with, do your research. There are two main phone service providers that you can choose from, either a traditional analog service or the newer VoIP phone service. You should understand just what the difference is between the two before you make your final decision. You can compare below the difference between these two types of providers.

Comparing Business VoIP Providers in Lawrenceville, GA

Business VoIP in Lawrenceville, GA: What is it?

VoIP (short for 'voice over internet protocol') is a relatively new means of communication that presents business owners in Lawrenceville, GA with an alternate choice to standard landlines. Though VoIP has been around for over 15 years at this point, lately its use has become much more commonplace, and an ever-growing number of corporations are switching over to it and giving the boot to their regular POTS (plain old telephone service). In addition, new businesses - particularly smaller-sized start-up companies - tend to opt for VoIP for their professional communications demands. The quality of calls made over VoIP is no different than that of an old-fashioned telephone line, even for calls that take place over the Internet. It is advisable to verify that you have a solid business network connection for dependable VoIP reception. You might want to try out Wirefly's Internet Connection Speed Test to find out if your present connection speed is compatible with VoIP.

The fundamental distinction between VoIP and POTS comes down to how phone calls are sent and received. With a POTS system, phone calls are transmitted primarily through an analog data frequency. With VoIP, every phone call is electronically encoded and sent over the web instead. Communicating over the Internet is much more cost-effective than doing it over a standard signal, enabling you to take and make calls at cheaper rates. If you place a lot of calls to overseas countries, you'll notice that VoIP carriers bill much less for international calls than regular phone service providers. Numerous companies also offer fixed rate plans that let you make limitless calls to various countries without adding on per-minute fees.

A commercial VoIP plan may include any communications function that you could ever need for your Lawrenceville, GA enterprise. A stockpile of unique features will be at your disposal, including multiple lines, ring groups, call waiting, caller ID, innumerable voicemail features, and much more.

Most professional VoIP companies in Lawrenceville, GA have a selection of plans developed to accommodate the demands of organizations of all sizes. It doesn't matter if you're a small, single-line business or a huge firm with hundreds of lines; you can always find a VoIP system that will satisfy you.

Business VoIP Providers in Lawrenceville, GA

Choosing the Right VoIP Service for Your Lawrenceville, GA Company

When you start your search for the best phone provider, you'll see that there are many VoIP service suppliers battling to do business with you. While you may be overwhelmed at first, you can actually use this to your advantage.

Consider what you need before you choose a company. You will want to know how many lines you will need, whether you will utilize the special features enough to be worth buying them and if your business has the potential to grow down the road. How much the companies charge for service will also be a factor. If you are a smaller company, you won't want a company that overcharges.

Compare all of the features between the companies to see who offers the most for the best rate. Look into the actual reputation of the company, as well. Finding a cheap VoIP service isn't beneficial if the company has poor customer service and a bad reputation. Remember that your company needs to have a reliable phone service to make and receive calls, so choosing a cheap company can actually lose you money if they do not offer reliable service.

VoIP Providers in Lawrenceville, GA

Understanding Traditional Business Phone Service in Lawrenceville, GA

Traditionally, most calls are carried through the PSTN, the public switched telephone network. This is a nationwide system that uses telephone lines, cables, satellites and mobile networks to connect calls. This particular phone service has been around for more than a hundred years and was the very first type of phone service ever to be utilized.

However, the traditional PSTN telephone service is a more expensive choice when compared to VoIP, mostly because of the large infrastructure the system still relies on. Since it is so old and large, regular maintenance is needed to make sure it runs efficiently. Also, an analog signal has a harder time sending data over a long distance.

As a long distance call travels over the PSTN system, it stops at quite a few locations as it moves. The data is transmitted through old equipment owned by numerous companies, making the calls expensive. Most of the infrastructure used to carry and switch telephone calls has become digital, but the “last mile' of the call is still analog. This is another reason a PSTN service can ultimately end up costing business owners more.

Comparing PBX Providers in Lawrenceville, GA

PBX and the Analog Phone System in Lawrenceville, GA

Most Lawrenceville, GA companies use a PBX, or private branch exchange, to route calls that are received within their office. When you set up a business phone service, the PBX is what allows the users to enjoy the different call features, such as voicemail, caller ID, multiple extensions and more.

The PBX in a traditional PSTN phone system may be located at a remote location or at the user's premises. But no matter where it is, an analog PBX is expensive. A complete business phone system which uses a PBX will need countless types of hardware that the business owner must purchase themselves. This investment may start at $1,000 and up. Not only that, configuration and maintenance will be a separate cost, which could run you a $100 an hour or more.

Upgrading a traditional PBX in Lawrenceville, GA can be difficult and expensive. Many of the PBX systems only support a small amount of lines. This will become a problem if your business becomes larger and you need to add more extensions. You'll end up having to pay for more hardware to accommodate your growth, as well as the service hours to install them.

A PBX may also experience issues and breakdowns, much like other types of electronic hardware. This could result in expensive repairs and hardware replacement costs if you have a problem with your PBX. If your PBX becomes obsolete, you'll also be responsible for replacing it, which could conceivably occur every few years. This could end up costing you hundreds of dollars over time, plus the aggravation of having to have a costly service team come in.

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Home > Services > Phone

The 5 Best Business VoIP Providers in 2023

5 out of 5 stars

Data as of post date. Offers and availability may vary by location and are subject to change. *With annual billing **With contract

Courtenay Stevens

We are committed to sharing unbiased reviews. Some of the links on our site are from our partners who compensate us. Read our editorial guidelines and advertising disclosure .

With business VoIP services, you don't have to worry about limited numbers of physical phone lines.  VoIP services offer tons of perks that small business owners love . Some of these include being able to place VoIP calls from your desktop or cell phone using your VoIP phone number. What is especially great about it, is that when you call, your business phone number will show up on caller ID instead of your cell number or whatever you are using to make that call. This goes for incoming calls as well. They will dial the VoIP number and you can answer on whichever phone you want to use.

Bottom line: We searched through the market for the top services and found the 13 best VoIP providers out there—with RingCentral at the top offering price matching and a wide feature range at a low cost.  Ooma is also great for remote workers because of its ease of use and phone system flexibility.

For a full-service business phone solution that also provides reliable services for your growing business, RingCentral is a great option.

  • RingCentral : Best full-service VoIP provider
  • Ooma : Best VoIP service for remote work
  • Nextiva : Best VoIP provider for midsize business
  • 8x8 : Best budget buy
  • Vonage : Best small business VoIP provider

Which VoIP should I use? Compare best providers

Ringcentral: best overall voip.

We love that RingCentral offers such a wide range of product features. And the plans are fairly affordable, with price matching available and a generous allotment of toll-free minutes. Just look out for a so-so customer service experience.

Data as of post date. Offers and availability may vary by location and are subject to change. *With annual billing

RingCentral offers a well-rounded work-from-home solution that includes integrated messaging, unlimited video conferencing, and cloud-hosted VoIP service right out of the box. The service includes a lot of features that other providers charge extra for (such as generous toll-free minutes). And small businesses don’t have to worry about whether they’re getting raked over the coals for their cloud-hosted VoIP service because RingCentral offers price matching on plans with less than 50 lines.

RingCentral VoIP plans

Data as of post date. Offers and availability may vary by location and are subject to change. *Retention period applies

Another thing we love about RingCentral is its reliability. RingCentral promises a 99.999% uptime, meaning both your in-house and remote employees can rely on your VoIP system to work whenever they need it. Plus, RingCentral plans include unlimited internet faxing, phone conferencing, and video conferencing for up to 200 participants. Video meetings can even last up to 24 hours — just in case.

Here are a few other features business owners are sure to love:

  • Unlimited calls within the US and Canada
  • A toll-free or local phone number
  • Automatic call recording
  • Inbound caller ID
  • Service in 100+ countries worldwide
  • Voice menus in 10 different languages

And if you ever experience trouble with your VoIP system, RingCentral’s customer service team is available 24/7 via online chat or via phone during standard business hours. Keep in mind, though, that usually only larger enterprises get US-based support — small businesses usually get outsourced to overseas customer service representatives. If that doesn’t work for you, though, RingCentral also offers ticket service, an extensive online knowledge base, and weekly webinars to answer common questions.

business landline phone service providers by zip code

Ooma: Best VoIP service for remote work

If your business has transitioned to remote work, Ooma offers affordable services that are easy to use and can easily grow with your company. While some customers have complained about dropped calls, we think Ooma’s still the ideal VoIP service for businesses working remotely.

Data as of post date.. Offers and availability may vary by location and are subject to change.

With its scalable solutions, Ooma is one of our favorite small-business phone services. But Ooma’s Office and Office Pro plans also stand out as some of the best VoIP phone service offerings for businesses with remote employees.

Ooma phone systems are flexible, so you can use your office phone while working at home, place and accept work calls on your cell phone, and even use the Ooma desktop app to place calls on your computer. And Ooma’s plans stay affordable even with an upper-tier plan.

Ooma VoIP plans

Ooma’s remote features can help your business stay up and running no matter where your employees are. For starters, Ooma’s mobile and desktop apps allow remote employees to make and receive unlimited calls within North America using your business number.

We also like Ooma’s Ring Groups feature, which lets you group extensions together in your phone system so they all ring simultaneously. Then it transfers the call to whichever employee answers first. This allows your customers to get through to a representative as quickly as possible and provides a backup in case one of your employees has to step away to deal with childcare or move the laundry along.

Businesses working remotely should keep in mind, though, that Ooma offers video conferencing only on the Ooma Office Pro and Pro Plus plans. Otherwise, you get a conference line that lets remote employees collaborate over the phone. That puts Ooma a pace behind some of the other providers on our list, but with providers like Nextiva currently offering their video collaboration tool to businesses for free, it shouldn’t be a major issue.

Nextiva: Best VoIP software for midsize businesses

If you operate more than one office or have employees scattered around your areas working from home, Nextiva is easy to scale without breaking your budget. However, this option may not be best for companies that need low-cost international calling features.

Data as of post date. Offers and availability may vary by location and are subject to change.

Nextiva is great for midsize businesses on a budget because it delivers an impressive balance of pricing and features. Nextiva’s mobile app and desktop app allow your employees to ditch the clunky office phones of the past, and the service’s online management platform makes it easy to juggle multiple lines—even when your employees are all working from different locations.

Nextiva VoIP plans

Nextiva service also provides a number of helpful features for businesses working from home. For starters, there’s the Nextiva app, which lets you use your business phone number to make calls remotely from your desktop or mobile devices. Nextiva’s team collaboration tool, Cospace, also lets your team collaborate via video chat, so you can keep everyone one the same page.

If you need a way to video chat with your team, but aren’t interested in a full-blown VoIP service, we have good news. Right now, Nextiva is offering video and team collaboration for an unlimited number of users—completely free. See the Nextiva website to learn more about their Video & Collaboration service.

Word to the wise, though: Nextiva’s pricing can be a little complex, so make sure you click around the website’s pricing page to find the accurate pricing for your business. The website lists the Essential plan at $18.95 per month, for example. But if you click the tiny question mark next to the price, you find out that price is only for prepaid 36-month contracts on plans with 20-99 users. If you’re a small business on a month-to-month plan, you’ll actually wind up paying $30.95 per month for the same package.

That being said, we think it’s impressive that none of Nextiva’s plans cost more than $45 per month—especially considering all the VoIP service features you get. And for businesses with remote employees, features like unlimited video conferencing (with a Professional plan or higher), screen sharing, and team messaging make it easier to get work done even when everyone’s physically distant.

8x8: Best budget buy

8x8’s claims to fame are its incredibly low pricing, cheap international calling rates, and crowdsourced customer service. This VoIP provider offers limited mobile access, but it’s a good pick for any business trying to save a buck without sacrificing quality.

Data as of 7/7/23. Offers and availability may vary by location and are subject to change.

Given all the economic uncertainty faced by small businesses today, choosing a low-cost VoIP phone service makes a lot of sense. 

Fortunately, 8x8 offers three simple, feature-loaded plans that can help you keep your expenses low while also getting all the VoIP features you need. 8x8 even offers integrations with third-party business apps like Salesforce, Zendesk, Netsuite, and Microsoft Dynamics. That way, your business can build out a complete enterprise resource planning solution that allows your inventory, accounting, point-of-sale, and customer service to work together seamlessly—all without having to shell out big money for it.

8x8 VoIP plans

Data as of post date.. Offers and availability may vary by location and are subject to change. *When billed annually

All 8x8 plans include team messaging, HD video conferencing, and screen sharing, you you can easily keep all your remote team members engaged and collaborative. And contact centers that have transitioned to remote work can still enjoy features like omnichannel routing, which allows your employees to engage with customers via chat, social media, text, and phone—all in one platform.

And of course, you can’t ignore the fact that 8x8 offers full internet phone services that start at just $15 per month. The company’s introductory plan even offers an auto-attendant to help transfer calls to the appropriate extension without you needing to pay a receptionist to answer the phone—a feature other internet and phone providers don’t offer except on upper-tier plans. 

That being said, 8x8’s plan upgrades are not the cheapest on our list. But considering the number of features you get for the price, we think it’s a good value for most companies looking for a VoIP phone system that offers a lot of bang for your buck.

Vonage: Best small business VoIP provider

4.2 out of 5 stars

Sure, Vonage has dealt with bad press and technical issues in the past. But these days, the service’s easy setup, impressive 99.999% uptime, and scalable business phone system options make it a top-notch VoIP choice for businesses with an eye toward growth.

Data as of post date.. Offers and availability may vary by location and are subject to change. *Up to 99 users

As one of the earliest VoIP services on the market, Vonage is one of the most well-known PBX solutions currently available. And for good reason.

Vonage phone service can easily grow with your company, so you don’t have to worry about difficult transitions to new systems as your needs expand. Vonage integrates with everything from Salesforce to Slack, so you’re covered if your business ever outgrows its current customer relationship tools. And Vonage offers VoIP communications features that make the service easy to use even when you’re at home.

Vonage VoIP plans

Vonage plans offer great features for remote employees, including unlimited team messaging, unlimited calls, and unlimited business text messages on every plan. However, if video conferencing is important to your business, you’ll need to upgrade to the Premium plan.

We also like that Vonage offers 20 third-party integrations through the Vonage App Center, which is available even on the Mobile plan. This feature allows you to sync your VoIP phone system with select accounting, inventory, and CRM software so you can build out a completely interconnected business.

Furthermore, all Vonage customers get 24/7 customer support and IT solutions. Between that and all the other features included on Vonage’s basic phone system plans, it’s a great solution for small businesses that want advanced features at a budget price. And Vonage can definitely keep up when it’s time to upgrade your devices or add more lines, so your business can easily grow within your existing VoIP system.

business landline phone service providers by zip code

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Other VoIP service providers for small businesses

  • Grasshopper : Best for mobile businesses
  • Verizon : Most reliable
  • GoToConnect : Best features
  • Phone.com : Cheapest plans
  • Fusion Connect : Best customer service
  • 1-VoIP : Most flexible
  • Google Voice
  • Mitel MiCloud Connect
  • Microsoft Teams Phone
  • Freshdesk Contact Center
  • Intermedia Unite

Compare other VoIP providers for small business

Grasshopper: best for mobile businesses.

Grasshopper

While Grasshopper may suffer from minor audio quality and transcription problems, the service is a major contender for businesses that operate from multiple locations. It’s easy to set up and easy to use, and it includes toll-free vanity numbers.

Now more than ever, businesses are discovering that they don’t need their employees to work in an office environment to be successful. But Grasshopper is an especially great VoIP software for mobile businesses like food trucks and pop-up stores.

Like many other VoIP phone services, Grasshopper offers iOS and Android apps that allow you to make and receive business calls on your cell phone. But unlike the competition, it allows you to customize call forwarding rules for each phone extension on your plan. That way, each of your employees or business locations can manage calls in whatever way works best for them.

Grasshopper VoIP plans

Grasshopper is great for small businesses, so why didn’t we name it our top small-business phone service? To be honest, we think Grasshopper is a little expensive compared to other options on the table. Grasshopper plans start at $26 per month (assuming you sign up for annual billing), which is pretty pricey considering you get only one business phone number with up to three extensions.

Grasshopper also offers fewer unified communications features than other PBX solutions. You also have to provide your own devices. That’s not a big deal if your employees are all working from home and using their cell phones or desktop phones to place calls. But it may pose a problem if you need to upgrade your office’s old analog phones.

Oh, and Grasshopper only offers service to businesses in the US and Canada.

On the upside, though, Grasshopper offers the same features across all its plans. Unlike other business VoIP solutions, you don’t have to upgrade your plan just to get business texting (for example). That means your business can enjoy the same high-end VoIP phone system features as a large company, even if you have only a couple of lines.

Right now, Grasshopper is offering $75 off when you sign up for a 12-month prepaid plan. That way, you don’t have to break the bank to stay connected. See Grasshopper’s home page for more details.

Verizon VoIP: Most reliable

Verizon is definitely one of the most expensive VoIP options on our list. But given the company’s reputation for reliable mobile solutions and full-service fiber-optic connections, it may be worth the extra cost for some businesses (assuming you live in an area with Verizon’s fiber-optic options, of course).

Data as of post date. Offers and availability may vary by location and are subject to change. *With two-year contract

Verizon’s mobile solutions and ultra-fast fiber-optic internet connections (named Fios) have made the company the current gold standard when it comes to reliable telecommunications. And frankly, Verizon doesn’t disappoint when it comes to its bring-your-own-device (BYOD) VoIP service.

Verizon’s appeal ultimately comes down to its reliability. The telecommunications giant offers both fiber-optic and DSL connections nationwide. And say what you want about Verizon’s customer service—the company is one of the few internet and phone providers with a reputation for maintaining a state-of-the-art network with few to no dropped calls on its internet phone

Verizon VoIP plans

Unfortunately, that reliability doesn’t exactly come cheap. Verizon’s Business Digital Voice VoIP plan starts relatively high, and if you need more than 5 lines, you'll need to call them for additional information. Keep in mind that Verizon isn’t a budget choice for small businesses: it’s a reliability choice.

If you’re located in one of the 8 states (plus Washington, DC) that currently enjoy Verizon Fios service—which are mostly in the northeast—you’ll have access to one of the fastest internet connections available, which is perfect for VoIP. If your remote employees don’t have Verizon Fios internet or your business is in DSL-only country, the speed will be slower, but uptime is still guaranteed at 99.9%. Either internet option will support steady VoIP service, and if your business is more medium-sized than small, Verizon could add up to a better value in the long run (especially if you’re in Fios territory).

Since Verizon is a massive company, customer service ratings are in line with what you’d usually read in the comments section—meaning, people are far more motivated to complain than praise. Navigating Verizon’s bundling plans for businesses may be like a choose-your-own-adventure odyssey, but its support lines are segregated well, with separate contacts for small, medium, and larger businesses. Verizon also offers competitive SLAs (service level agreements) for quality and service and 24/7 VoIP phone services support via phone, email, and tickets.

Verizon Business Digital Voice isn’t necessarily budget friendly for a smaller business, but it should be attractive to medium and larger outfits that demand reliable uptime, or at least prefer an all-in-one telecom provider.

GoToConnect: Best feature-rich VoIP

Go To Connect Logo

GoToConnect offers all its features on every plan—the only difference is the number of users you get. That makes it easy to choose a feature-rich plan that’s easily customized to suit your business needs.

GoToConnect has nearly as many glowing reviews as the Radiohead discography, minus the pretentious lyricism. GoToConnect has established a positive industry reputation since its launch as Jive in 2006, thanks mostly to its interface simplicity, focus on small businesses, and large array of telephone features that are available to all pricing tiers.

GoToConnect VoIP plans

All these tiers deliver top-notch phone service features, which include the following perks:

  • Call routing
  • Do Not Disturb
  • Custom hold music
  • International calling
  • Advanced ring strategies
  • Call queues

In addition, GoToConnect plans deliver unlimited video conferencing for up to 250 participants. That makes company-wide meetings a lot easier while your employees are based from home. Plus, GoToConnect offers virtual international numbers in more than 50 countries—though you’ll have to pay a $19.99 setup fee, plus a charge per minute for the basic plan (you won't have to pay this in the upper tier plans if it's one of the 50 countries).

We also like that GoToConnect’s phone systems are easy to set up and come with US-based 24/7 phone, live chat, and email support (with specific help for small businesses, large businesses, government agencies, and education clients). Overall, it’s a simple and feature-loaded VoIP phone system that works for all kinds of businesses.

3 more VoIP providers reviewed by Business.org:

Curious to find out more about the small business phone systems near you? Answer a few questions to find out more about the options in your area.

Phone.com Logo

Best VoIP for Small Business FAQ

Since VoIP is a relatively new technology that differs from traditional copper-line telephone systems, there may be a bit of a learning curve before you dive into adopting it for your business. Here are a few elemental points to get started.

RingCentral has the best VoIP due to it's fair pricing and wide range of features. It also offers price matching for plans with less than 50 lines—making it even more affordable. 

Yes, VoIP is good for small business. It is an easily scalable, cost-effective way to communicate.

A VoIP phone number is just like a regular telephone number, but it’s assigned to a user rather than a specific physical phone line.

When landline providers set up your telephone system, they map your new number to the physical copper connections that are hardwired into your home. But with VoIP phone systems, your number is assigned to your internet phone services account. That allows you to access your VoIP phone number (and make VoIP phone calls) from any device with an internet connection. That gives you the flexibility to use your VoIP phone number at home, in the office, or even from your smartphone.

If you’ll be switching to a VoIP business system, will you want to keep your current phone number? Most VoIP services offer number porting, which lets you transfer—or port—your number to a new service. Check for number porting in a VoIP service’s features; some will apply it for free, while others may charge a one-time fee.

A SIP (session initiation protocol) trunk carries voice, data, and video through a “trunk” that replaces copper telephone connections through the conventional PSTN (public switched telephone network), consolidating phone and internet service into a single digital line.

In plain English, SIP trunking allows you to physically disconnect from your phone company, opening the door for digital, internet-powered options (read: VoIP). And unlike hardwired telephone lines, digital lines allow you to scale your phone solutions as your business grows.

A private branch exchange (PBX) is the closed telephone network within a business, which employees share for outbound, inbound, and interoffice phone calls. VoIP systems manage PBXs off-site through cloud PBX hosting, eliminating the need for costly (and space-hogging) on-premise equipment and maintenance.

BYOD stands for  bring your own device . This term refers to employees conducting company business on personal laptops, tablets, and phones instead of on company-owned gear. Most VoIP companies offer BYOD features and solutions within their plans, either included or at additional cost. However, extra IT security layers and company guidelines for BYOD are on you.

As mentioned earlier, VoIP is entirely reliant on a high-speed internet connection—and is also entirely at the mercy of power outages. Telephone lines may be archaic, but they still work in a blackout—internet equipment and connections, not so much. If your business requires 24/7 uptime, make sure backup power sources are in place.

Unlike traditional telephone lines, VoIP numbers can’t be traced by 911 operators. This doesn’t mean you’d be helpless in case of a natural disaster or Sasquatch attack, however. Upon initial setup at a location, you simply need to enter your info manually through the system’s E911 (Enhanced 911) feature, which will attach a physical address to your VoIP number.

Just as a smartphone can do more than a landline phone, a VoIP phone system for business can perform all the expected tasks of standard business phone plans and then some. They’re a great choice for small businesses that need full functionality, and the VoIP systems we’ve reviewed include most, if not all, of the following features:

  • Web-based system administration
  • Mobile management (iOS and Android)
  • Automated attendant
  • Call forwarding
  • Conference bridging
  • Conference calling
  • Call blocking
  • Call waiting
  • Call transferring
  • Find Me/Follow Me
  • Ring groups
  • One-line sharing on multiple phones/devices
  • Video conferencing
  • Voicemail to Email (as audio file)
  • Voicemail to Text
  • Fax to Text (as PDF)

The takeaway: The Best VoIP providers

Landline providers are almost a thing of the past—like it or not, VoIP systems may soon be your only business phone choice. Moreover, VoIP phone systems may be the best method to adjust to an increasingly home-based work environment.

Fortunately, you have plenty of VoIP home phone and business telephone systems to choose from, with more digital features and affordable pricing than ever before. Even so, it’s an increasingly competitive market, so don’t sell yourself short—do your homework before settling on a small-business VoIP system.

Not convinced VoIP is right for your business? Check out our guide to how VoIP differs from other options, or click over to our summary of the different types of phone systems for business.

How VoIP delivers for small business owners

Just how crucial is Voice over Internet Protocol (VoIP) in 2023? According to small-business owners, very —and getting more and more important all the time.

That’s good news for the VoIP industry, which saw an 8.3% growth in 2020 amid stay-at-home orders and public health concerns. 1 That growth should continue, and multiple studies project that the VoIP industry will earn a US market revenue of at least USD $55 billion in 2025. 2

Based on a survey conducted by Business.org, predictions of the VoIP industry’s continued expansion are right on track. Per our survey results, over 64% of surveyed small businesses added VoIP services during the pandemic. And a full 85% of surveyed business owners said VoIP kept their teams more connected throughout 2020.

business landline phone service providers by zip code

Our survey results

So apart from the fact that business owners in 2020 switched to or added VoIP in increasing numbers, what else did we learn? For one, more small-business owners with one business location added VoIP this year than businesses with multiple locations—61% of respondents had businesses with one location while 39% had businesses multiple locations.

survey for switching to voip

Additionally, surveyed business owners value VoIP for more than its connectivity:

  • 84% said VoIP saves their business money
  • 87% said VoIP improves their ability to offer better customer service
  • 50% said they chose VoIP to help increase worker productivity

And our survey respondents also have a few concerns about the future of VoIP:

  • 54.5% said they worried about AI chatbots using VoIP
  • 60.5% said they worried about increased spam calls related to VoIP

Concerns of voip

VoIP will remain crucial in the post-pandemic business world

VoIP is an essential part of an ever-increasing number of businesses. And with global 5G availability on the horizon, VoIP is perfectly positioned to become the next multi-billion-dollar industry. We’re interested to see whether the VoIP industry hits that number in 2025—or, thanks to the new work-from-home norm, much sooner. 

Methodology

We partnered with Pollfish to conduct an anonymous survey of 650 small-business owners who currently use VoIP. Business.org analyzed the results and compiled this report. To learn more about Pollfish and how it organically finds respondents, check out its methodology .

Related content

  • 11 VoIP Features Business Owners Consider a Must
  • SIP vs. VoIP
  • Cheapest VoIP Phone Service for Business 2023
  • VoIP Phone Systems Explained: What to Know about Voice over Internet Protocol
  • Best VoIP Service for Call Centers 2023

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.

  • IBISWorld, “ VoIP Industry in the US ,” January 26, 2022. Accessed May 3, 2023.
  • Global Market Insights, “ VoIP Market Size Forecast 2019-2025 | Industry Share Analysis Report ,” April 2021. Accessed May 3, 2023.

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Find landline phone services in your area

Many internet service providers offer home phone services, often with a discount when bundled with an internet plan.

What companies offer landline phone services?

Check out some home phone service providers available in your area. Consider other factors like calling features, local and unlimited calling coverage and availability of standalone home phone plans.

Search internet and home phone providers for plans in your area

How much does a landline phone cost.

*Pricing per month plus taxes for length of contract. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. Speeds may vary. As of 02/15/24.

Why keep a landline home phone service?

While many use a cellphone as their sole means of communication, landline home phone service offers benefits like low cost and reliability that make having home phone service an appealing option for many. Keep in mind that if a landline phone doesn’t interest you, with many internet providers including  Xfinity ,  Spectrum ,  Verizon ,  T-Mobile  and  Optimum , you can bundle your cellphone service with one of their internet plans.

Top reasons to keep your landline phone

Whether you choose a digital phone line or a basic landline, some of the best reasons to keep your home phone service include:

  • Better voice quality and reception – Compared to their mobile counterparts, you can usually get a better signal reception with landline phone service since it’s a hardwired connection.
  • Faster and more accurate responses for 911 emergencies – Landline phone service is already connected to your address, including your specific apartment number. This means the 911 operator already knows exactly where to send help – even if you’re unable to speak. 
  • International calls – If you make several weekly international calls, a landline with unlimited international calling could save you money over a mobile plan, which runs on data. Some landline plans allow you to pick the country you call most for unlimited calling as well.
  • Suitable for rural areas – Landlines can be helpful in rural areas lacking internet service. Using a landline, in this case, ensures call quality and more reliability.
  • Security – Landline phones can be more secure than mobile phones, which are prone to hacking, malware and breaches.
  • Bundle deals and savings – Internet providers offer discounts on double or triple service bundles to include landline phone service that can be more cost-effective than standalone plans. Plus, it’s cheaper to share one home phone line than having multiple cell lines for each member of your household. Some ISPs will only provide home phone service to internet customers.
  • A smarter, connected home – Most modern home phones now have advanced features that integrate seamlessly with other devices in your home.

Did you know? Prior to the 911 emergency system, you’d have to call the operator to summon the correct emergency service. In some states, you’d dial “3-4-7-3,” which spells “FIRE,” to reach your local fire department. In other areas of the U.S., the fire department and police stations had their own 6- or 7-digit numbers just like everyone else.

Can I have a landline without internet?

If you’re interested in cheap landline phone service without internet, it may be difficult to find exactly what you’re looking for. Many providers nowadays only offer traditional landline home phone service as an add-on option to  internet and TV plans . Certain providers, however, offer standalone home phone plans in specific areas that don’t require the purchase of additional services. Check out a few that may be available in your area.

Cheapest landline phone services without internet

  • CenturyLink  – Basic Home Phone starting at $30.00/mo.*
  • Cox  – Voice Preferred starting at $20.00/mo.*
  • Xfinity  – Xfinity Voice Local starting at $30.00/mo.*

*Pricing per month plus taxes for length of contract. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. Last updated 02/15/24.

How to choose a landline phone service

Before you choose a landline phone service, consider these factors:

  • Reliability and call quality: When looking for the right landline provider, consider reliability and call quality to ensure you have the best landline service. Different providers may offer better quality than others, so do your research beforehand.
  • Features : Consider the features you need before you choose a service; not every household is the same. One provider may offer more features that suit your needs or you can opt for a simpler option if you don’t need extra features.
  • Bundling: You may be able to bundle your landline service with internt or TV. While this does not always save you money, it could simplify your monthly bill.

Pros and cons of top home phone service providers

Considering more than one landline phone service near you? Check out some pros and cons of a few available in your area.

AT&T phone

Unlimited calling in the U.S., Mexico, Canada and U.S. territories

20+ integrated calling features

Digital phone service must be bundled with internet or TV. AT&T phone is not offered as a standalone service

CenturyLink phone

Basic local and unlimited long distance plans available

More than 10 calling features including Caller ID, 3-Way Calling, Call Forwarding and Voicemail

Basic Home Phone plan does not include long distance calling or any calling features

Frontier phone

Per minute and unlimited plans offered

More than 20 custom calling features

Unlimited U.S. and Canadian calling with select bundles

Standalone phone plans available in limited areas

Spectrum phone

Single-service phone plans available

28 calling features, including: Call Forwarding, Block Anonymous Calls, Block Caller ID and more

Service is carried through phone lines, so you may experience weather-related service outages

Verizon Fios phone

Calling features include: Caller ID, Enhanced Call Forwarding, Locate Me, Calendar Synchronization and more

Pair with Verizon Fios internet or TV for extra savings

Prices can be more expensive than other providers

No standalone phone plans are available. Phone service must be bundled with internet or TV service

Xfinity phone

No contract required

Talk to places like Canada, China, India, Mexico, South Korea, Hong Kong, Singapore and Puerto Rico

Limited calling features

What are landline phone features?

Home phone calling features are great, but what do they all mean and what can you do with them? Check out some popular calling features that may be available with your phone plan and how to use them.

  • Caller ID – See the name and number of an incoming call before you answer the phone.
  • Call Waiting – Uses a special tone to notify you of an incoming call while you’re on another call. Also allows you to switch between the two calls, placing the other on hold.
  • Call Waiting ID – Identify the name and number of an incoming call while you are on another call.
  • Do Not Disturb – Control when you receive incoming calls and prevent unwanted interruptions.
  • Busy Redial or *66 – When you receive a busy signal, you can use this feature to automatically redial the number for up to 30 minutes and alert you when the line is free.
  • Three-way Calling – Have a three-way “conference call” by adding a third party to your conversation.
  • Speed Dialing – Instantly call friends, family and colleagues – even if you don’t remember their phone numbers.
  • Call Return or *69 – Identify and automatically redial the last incoming caller on your line.
  • Call Block – Block calls from specific phone numbers and callers.
  • Anonymous Call Rejection/Anonymous Call Block – Works with Caller ID feature to reject calls from those that have blocked their caller information.
  • Call Forwarding – Redirects your incoming calls to a local or long distance forwarding number so you never miss an important call.
  • VIP/Priority Ringing/Distinctive Ring – Designate a special ringtone to each of the numbers in your contacts so you always know who’s calling without picking up the phone.

Your calling features will vary based on your home phone service provider and which plan you select. Call today to see which providers, plans and features are available near you.

Digital vs. analog phone

All across the telephone network, home phone providers have moved to a digital dialing system. Gone are the days of the iconic rotary phone. However, you do have a number of different (and better) options than simple analog for keeping your home phone connected today.

  • A hardwired digital connection – As brought to you by long-time and well-known phone companies such as AT&T and Verizon – uses the traditional phone cord you’re already familiar with to transmit your voice all across the country. And with a newer phone, you can now take advantage of all the information and advanced features that wire is sending your way.
  • A VoIP (Voice over Internet Protocol) connection – As delivered by such companies as Xfinity, Cox, Vonage, RingCentral and Time Warner – uses a device called an ATA (Analog Telephone Adapter) to route your calls through your internet modem to your home phone. This allows your phone call data to come packed with all these other internet-enhanced properties – such as having Universal Caller ID displayed across all your TVs, smartphones, and other communication devices.
  • A satellite connection – As beamed to your home by satellite TV and satellite internet providers such as HughesNet – also uses the VoIP technology to bring all the benefits of a landline home phone to you, now just in more remote areas of the country.

In the end, getting the most value out of your cutting-edge home phone service is smarter and cheaper than ever before (which also makes it easier to finally call your granny). And with all the technological advances that both internet data and phone hardware improvements have brought about, you’ll be talking (and much, much more) on your home phone in no time at all.

A landline phone, or home phone, is a type of phone service that transmits audio data through a wire or fiber-optic cable. Popular landline providers include AT&T, CenturyLink, Cox, Frontier, Spectrum, Verizon and Xfinity. Landline phone services are commonly available as either a standalone service or part of an internet bundle.

Digital phone service uses cable or a digital phone network to make phone calls. Digital phone service often comes with advanced features like Caller ID, Call Waiting and Three-Way Calling depending on your home phone provider and plan selection.

Landline service will not be disrupted as long as you have a cable , satellite , DSL , fiber or wireless internet connection. Dial-up internet service, however, uses your phone line to transmit data. If you have dial-up, using your internet will prohibit you from using your landline phone service and vice versa.

Home phone service is relatively inexpensive in general, but the following service providers are known for their affordable home phone service:

CenturyLink

Verizon Fios

Whether or not you can make long distance and international calls depends on your home phone service provider and your plan. Many providers, like Spectrum, offer unlimited local and limited long distance calling with home phone service. International calls are usually available for an additional monthly fee.

As the numeric telephone system grew, the initial 4-digit number sequence ran out of unique combinations. In the late 1920s, alphanumeric codes were assigned to the beginning of numbers to help identify geographic locations.

For instance, a phone number may be given as MElrose 4-2829. The first two letters of the exchange center name were capitalized to show which letters to translate to numbers. That meant someone would end up dialing 62, the numbers to match ME, before the personal line number 4-2829.

Some types of internet, such as DSL and dial-up, require a phone line for service. Depending on the DSL provider, you may not have to pay for home phone service to get internet. This is because DSL internet uses different frequency bands than your home phone. Dial-up internet, however, does require an active home phone service to connect to the internet.

Yes, you can get a landline for your business . Explore different phone providers to find landline plan options and purchase the one that’s best for you.

Lisa Iscrupe

Written by:

Writer, Broadband & Data Content

Robin Layton

Editor, Broadband Content

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Transfers data to your home for activities like streaming, shopping and browsing social media

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    Choose from traditional landline or connected voice solutions with CenturyLink's small business phone service. Compare plans, features, benefits and prices for your business location.

  8. Landline Phone Service Providers by ZIP Code

    Find the best landline phone providers in your area by using the zip code tool. Compare plans, prices, features, and ratings of US Mobile, Ooma, Community Phone, and more. Learn about the benefits and drawbacks of landline service, international calling options, and how to choose the best plan for you.

  9. Compare Business Phone Service

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  10. Landline Service: Landline Phone Plans

    CenturyLink offers reliable and affordable landline phone service with local, long distance, and VoIP options. You can also get unlimited nationwide calls, caller ID, voicemail, and more features with a crystal-clear connection and excellent coverage.

  11. Spectrum Business Voice

    Other telephone services may have corresponding taxes and rates. $19.99 Spectrum Business Connect offer is for one user for 24 mos. Includes phone taxes, charges and fees. Must be bundled with Spectrum Business Internet & incl. min of 2 users. Includes unlimited local & long distance w/ in the U.S., Puerto Rico, & Canada.

  12. AT&T Business Phone

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  13. Best Small Business Phone Systems of 2024

    (866) 242-9337 Nextiva » 4.3 U.S. News Rating Monthly Plan Cost: $24.95/User More Details Get Started Vonage » 3.9 U.S. News Rating Monthly Plan Cost: $19.99/User More Details View Plans...

  14. AT&T Phone for Business

    Call 844.844.0741. Special offer! Get your first AT&T Phone for Business line for $15/mo. plus taxes and fees when you bundle with an eligible internet plan.*. Check availability. *Min. $65/mo. + taxes & fees for internet. Ltd availability/areas. An additional per minute rate may apply for international calls terminating on mobile phones.

  15. Landline Home Phone Service in Your Area

    Fios Home Phone offers free international calling to 98% of the world with the latest mix & match Fios plans. Check availability and see what phone plans are available in your area by zip code.

  16. Best business phone service of 2024

    Here then are the best business phone services, with our main choices featured, with additional options to consider following. We've also featured the best IP phones. Reader Offer: Save up to 33% ...

  17. 10 Best Small Business Phone Services for 2024

    Starts at $26 /month, billed annually. 4. Nextiva. Nextiva is a cloud-based phone system that seamlessly integrates with your current business phone service. Nextiva has several features that make it ideal for small businesses, including placing calls on a user's mobile device and sending text messages.

  18. Business Phone Service Providers in Lawrenceville, GA

    PBX and the Analog Phone System in Lawrenceville, GA. Most Lawrenceville, GA companies use a PBX, or private branch exchange, to route calls that are received within their office. When you set up a business phone service, the PBX is what allows the users to enjoy the different call features, such as voicemail, caller ID, multiple extensions and ...

  19. Find Home Phone Service in Your Area

    Spectrum offers reliable and affordable home phone and landline services in your area. Select your state to get the best deal on Spectrum services, or bundle Spectrum Voice with Internet, TV and Mobile for more savings.

  20. The Best Business VoIP Services for October 2023

    Starts at. $19.99/mo./user*. Sure, Vonage has dealt with bad press and technical issues in the past. But these days, the service's easy setup, impressive 99.999% uptime, and scalable business phone system options make it a top-notch VoIP choice for businesses with an eye toward growth. View Plans.

  21. Cheap Home Phone Service Providers

    Compare landline phone services in your area from various internet providers and find the best deal for your needs and location. Learn about the benefits, costs, features and availability of landline phone service from different providers and how to bundle it with internet or TV.

  22. Best Landline Home Phone Service Providers Of February 2024

    A guide to the five best landline home phone service providers of 2024, based on customer ratings, features, equipment fees, contract options and more. Find out the pros and cons of each provider and how to choose the right one for your household.

  23. Home Phone Service Providers

    Find a cheaper plan in seconds. Ooma home phone $11.99 per month. $11.99/mo See at Ooma. Find the best landline phone service in your area. Compare the cheapest home phone providers & plans.

  24. Best VoIP phone service 2024

    Most VoIP providers offer 24/7 customer service and give you various options to contact them, such as chat, phone, or email. Some even offer remote desktop services to help resolve any issues.