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How To Write a Housekeeping Business Plan + Template

Creating a business plan is essential for any business, but it can be especially helpful for housekeeping businesses that want to improve their strategy and/or raise funding.

A well-crafted business plan not only outlines the vision for your company, but also documents a step-by-step roadmap of how you are going to accomplish it. In order to create an effective business plan, you must first understand the components that are essential to its success.

This article provides an overview of the key elements that every housekeeping business owner should include in their business plan.

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What is a Housekeeping Business Plan?

A housekeeping business plan is a formal written document that describes your company’s business strategy and its feasibility. It documents the reasons you will be successful, your areas of competitive advantage, and it includes information about your team members. Your business plan is a key document that will convince investors and lenders (if needed) that you are positioned to become a successful venture.

Why Write a Housekeeping Business Plan?

A housekeeping business plan is required for banks and investors. The document is a clear and concise guide of your business idea and the steps you will take to make it profitable.

Entrepreneurs can also use this as a roadmap when starting their new company or venture, especially if they are inexperienced in starting a business.

Writing an Effective Housekeeping Business Plan

The following are the key components of a successful housekeeping business plan:

Executive Summary

The executive summary of a housekeeping business plan is a one to two page overview of your entire business plan. It should summarize the main points, which will be presented in full in the rest of your business plan.

  • Start with a one-line description of your housekeeping service company
  • Provide a short summary of the key points in each section of your business plan, which includes information about your company’s management team, industry analysis, competitive analysis, and financial forecast among others.

Company Description

This section should include a brief history of your company. Include a short description of how your company started, and provide a timeline of milestones your company has achieved.

If you are just starting your housekeeping business, you may not have a long company history. Instead, you can include information about your professional experience in this industry and how and why you conceived your new venture. If you have worked for a similar company before or have been involved in an entrepreneurial venture before starting your housekeeping firm, mention this.

Industry Analysis

The industry or market analysis is an important component of a housekeeping business plan. Conduct thorough market research to determine industry trends and document the size of your market. 

Questions to answer include:

  • What part of the housekeeping industry are you targeting?
  • How big is the market?
  • What trends are happening in the industry right now (and if applicable, how do these trends support the success of your company)?

You should also include sources for the information you provide, such as published research reports and expert opinions.

Customer Analysis

This section should include a list of your target audience(s) with demographic and psychographic profiles (e.g., age, gender, income level, profession, job titles, interests). You will need to provide a profile of each customer segment separately, including their needs and wants.

For example, the customers of a housekeeping business may include residential homeowners, boutique hotels, bed-and-breakfast inns, or those who lease a home. 

You can include information about how your customers make the decision to buy from you as well as what keeps them buying from you.

Develop a strategy for targeting those customers who are most likely to buy from you, as well as those that might be influenced to buy your products or housekeeping services with the right marketing.

Competitive Analysis

The competitive analysis helps you determine how your product or service will be different from competitors, and what your unique selling proposition (USP) might be that will set you apart in this industry.

For each competitor, list their strengths and weaknesses. Next, determine your areas of competitive differentiation and/or advantage; that is, in what ways are you different from and ideally better than your competitors.

Marketing Plan

This part of the business plan is where you determine and document your marketing plan. . Your plan should be clearly laid out, including the following 4 Ps.

  • Product/Service : Detail your product/service offerings here. Document their features and benefits.
  • Price : Document your pricing strategy here. In addition to stating the prices for your products/services, mention how your pricing compares to your competition.
  • Place : Where will your customers find you? What channels of distribution (e.g., partnerships) will you use to reach them if applicable?
  • Promotion : How will you reach your target customers? For example, you may use social media, write blog posts, create an email marketing campaign, use pay-per-click advertising, launch a direct mail campaign. Or, you may promote your housekeeping business via word of mouth.

Operations Plan

This part of your housekeeping business plan should include the following information:

  • How will you deliver your service to customers? For example, will you do it in person?
  • What infrastructure, equipment, and resources are needed to operate successfully? How can you meet those requirements within budget constraints?

The operations plan is where you also need to include your company’s business policies. You will want to establish policies related to everything from customer service to pricing, to the overall brand image you are trying to present.

Finally, and most importantly, in your Operations Plan, you will lay out the milestones your company hopes to achieve within the next five years. Create a chart that shows the key milestone(s) you hope to achieve each quarter for the next four quarters, and then each year for the following four years. An example of a milestone for a housekeeping business includes reaching $X in sales. 

Management Team

List your team members here including their names and titles, as well as their expertise and experience relevant to your specific housekeeping industry. Include brief biography sketches for each team member.

Particularly if you are seeking funding, the goal of this section is to convince investors and lenders that your team has the expertise and experience to execute on your plan. If you are missing key team members, document the roles and responsibilities you plan to hire for in the future.

Financial Plan

Here you will include a summary of your complete and detailed financial plan (your full financial projections go in the Appendix). 

This includes the following three financial statements:

Income Statement

Your income statement should include:

  • Revenue : how much revenue you generate.
  • Cost of Goods Sold : These are your direct costs associated with generating revenue. This includes labor costs, as well as the cost of any equipment and supplies used to deliver the product/service offering.
  • Net Income (or loss) : Once expenses and revenue are totaled and deducted from each other, this is the net income or loss.

Sample Income Statement for a Startup Housekeeping Business

Balance sheet.

Include a balance sheet that shows your assets, liabilities, and equity. Your balance sheet should include:

  • Assets : All of the things you own (including cash).
  • Liabilities : This is what you owe against your company’s assets, such as accounts payable or loans.
  • Equity : The worth of your business after all liabilities and assets are totaled and deducted from each other.

Sample Balance Sheet for a Startup Housekeeping Business

Cash flow statement.

Include a cash flow statement showing how much cash comes in, how much cash goes out and a net cash flow for each year. The cash flow statement should include:

  • Cash Flow From Operations
  • Cash Flow From Investments
  • Cash Flow From Financing

Below is a sample of a projected cash flow statement for a startup housekeeping business.

Sample Cash Flow Statement for a Startup Housekeeping Business

You will also want to include an appendix section which will include:

  • Your complete financial projections
  • A complete list of your company’s business policies and procedures related to the rest of the business plan (marketing, operations, etc.)
  • Any other documentation which supports what you included in the body of your business plan.

Writing a good business plan gives you the advantage of being fully prepared to launch and/or grow your housekeeping company. It not only outlines your business vision but also provides a step-by-step process of how you are going to accomplish it.

A well-written housekeeping business plan is an essential tool for any new business owner. If you are seeking funding from investors or lenders, a business plan is an essential tool for convincing them to provide the capital you need.  

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Mother's House Cleaning Service

Executive summary executive summary is a brief introduction to your business plan. it describes your business, the problem that it solves, your target market, and financial highlights.">, opportunity.

The wealthy single income families,  and affluent double income families  of Cleanly,Wa are in need are a house cleaning service that is professional, trustworthy, and highly effective. Our services are well worth our fees.

Mother’s House Cleaning Service’s mission is to provide the customer with all residential cleaning services in an environmentally sound, completely trustworthy, and professional manner. We exist to attract and maintain customers. When we adhere to this maxim, everything else will fall into place. Our services will exceed the expectations of our customers.

Mother’s House Cleaning Service will be focusing on two upper socio/economic groups. The first is the affluent where only one spouse works. Although the other spouse is at home and has time to clean, he/she chooses not to.

Our second segment of the market that we are targeting is the two income family. Both spouses work long hours and have no time to clean or do laundry. Further it is essential that we are trustworthy and professional. We will be given a key to gain entry to a empty house. We take that trust very seriously.

Competition

The residential house cleaning niche is a subset of the larger cleaning business.. The residential house cleaning market is serviced predominately by independent companies. There are however, a few large franchises. Residential services are divided into a couple of different categories, maid or house cleaners, carpet cleaners, window cleaners, and a variety of other services that are required on a less frequent basis. They are far more restricted in their range of offered services relative to the commercial janitorial services.

We are a high end house cleaning service that can be completely trusted in client’s home. MHCS will offer a wide range of services to the residential client, from general room cleaning, to laundry,  to child/pet disasters.

Expectations

We will have over 200,000 of sales our first year. We will be making a net profit by year 3. We are investing in training our employees which will pay off later when they develop great word of mouth and clients that trust implicitly.

Financial Highlights by Year

Financing needed.

Sarah will be investing $15,000 of her own money and her family and friends will invest the additional $60,000. They understand that it will take about 5 years but Sarah plans on paying back her friends and family

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Problem & solution, problem worth solving.

The wealthy single income families,  and affluent double income families  of Cleanly,Wa are in need are a house cleaning service that is professional, trustworthy, and highly effective. Our services are well worth our fees. 

Our Solution

Mother’s House Cleaning Service’s mission is to provide the customer with all residential cleaning services in an environmentally sound, completely trustworthy, and professional manner. We exist to attract and maintain customers. When we adhere to this maxim, everything else will fall into place. Our services will exceed the expectations of our customers.

Target Market

Market size & segments.

Mother’s House Cleaning Service will be focusing on two upper socio/economic groups. The first is the affluent where only one spouse works. Although the other spouse is at home and has time to clean, he/she chooses not to. This spouse would rather volunteer for a public interest organization, play tennis and golf, or just spend time how he/she chooses to. They have no desire to clean the house. To them that is not enjoyable and they have the money to pay someone to do that kind of work. This market has annual incomes over $200,000 and live in expensive houses. While Cleanly, WA only has 650 families that fall into this category, this group reliably uses cleaning services.

Our second segment of the market that we are targeting is the two income family. Over the last couple of decades, the number of two-income households have increased, to a point where in parts of the country they exceed one income families. Our target customer is two income families whose combined annual income is over $125,000. These families don’t really have the time to clean, can afford a cleaning service, and choose to hire a service because the opportunity costs are too high to waste time cleaning their house. These households are typically age 32-55 and live in houses valued over $250,000. Cleanly has approximately 10,000 families that fall into this demographic. It is this segment which has tremendous potential for us. Nearly 80% of dual income households use an outside cleaning service for some of their house cleaning according to the U.S. Department of Commerce.

Additionally, there are some potential customers that MHCS has labeled as assorted "well-off" households. These are families that have the money for our services that do not fit neatly into the two previous categories.

Current Alternatives

Although there are lots of competitors in the cleaning service space, there is good reason for this competition, demand is high. Plenty of maid/janitorial services have waiting lists, they are unable to meet demand. Additionally, many of the maid and janitorial services are "mom and pop" operations without enough employees. Cleaning service customers want quality, and not everyone in the cleaning service space offers quality. How often when you ask one of your friends for a referral do they tell you they have been using a bunch of different companies and they have yet to find one that they are truly happy with.

Our Advantages

Our competitive advantage will be based on our large investment in human capital. MHCS begins with a rigorous training program for new employees. At the outset, employees with be trained on how to clean. Granted everyone has some idea on how to clean, but we will show them a methodical way producing a far cleaner home more efficiently. We will then be training employees to work effectively on teams. While there are some households that prefer individual cleaners instead of a team, a request that we are more then happy to oblige, we generally work in teams as they are more efficient. Working efficiently on a team takes training, and through this team training, we are able to make significant gains in efficiency.

The next topic of training involves professionalism. We provide our employees the tools necessary to impress our most affluent clients. Professionalism is a skill that is used throughout the service call, from the way the employee greets and interacts with the client, to the way they clean, to the way they act when they break that priceless vase (which in the inevitable case that we do break something, we have specific guidelines for the employee to follow to resolve the conflict).

We finally train our employees to know what the expectations of our clients are. We will provide them the tools needed to exceed these expectations.

This extensive training, both up front, as well as continuously (called our continuous learning system) builds a trust relationship between our company and the client. It is the bond of trust that will not only earn MHCS the loyalty of that customer but also the referral of several more of their friends. Satisfied customers like to tell their friends about service providers that they are happy with, people like to "spread the wealth" with their friends.

Lastly we will emphasize our use of environmentally sound chemicals. Other companies also use environmentally sound chemicals so this is not a huge differentiation, but it is something that we are proud of, and will be mentioned.

We will also be creating the appearance of professionalism through the use of uniforms and large magnetic sign affixed to the side of the vehicles we use.

Keys to Success

Keys to success are: 

  • To create a service based company whose #1 goal is exceeding customer’s expectations.
  • To increase our number of clients served by 20% per year through superior service.
  • To develop a sustainable home-based business, living off its own cash flow.
  • The utilization of Mother’s House Cleaning Service on a regular basis by at least 30% of the leads that contact us for more information.

Marketing & Sales.

Marketing plan.

We will market our company through a three pronged approach. One prong is the distribution of a color brochure detailing our services. The distribution of this document will be targeted to hit our chosen segment. This will be done by setting up strategic relationships with organizations or clubs whose members fits our targeted customer profile. Examples of this would be higher-end athletic clubs, country clubs, wine connoisseur clubs, etc. We will gain access to these clubs membership through deals where the club owners will receive our services for themselves to test the quality so they then feel comfortable with helping us by being a "cheerleader" for our service.

The second prong of our approach will be through word of mouth referrals. We will offer an economic incentive (such as a free visit) to our customers if they bring in new business for us. We believe this will be effective because the financial incentive will motivate their behavior, and people naturally like to share good things with their friends.

Our third and final prong is our Social Media Strategy. We will be on Twitter, listening to our customers as well as letting them know about our promotions. We will be on Facebook and Linked in with reviews and some environmentally safe "do it yourself" home cleaning remedies. This will let our customers get to know our employees in other circumstances than trying to get their business. 

The sales process will begin through the qualification of leads generated from our marketing campaign. The marketing campaign will primarily generate leads through interest sparked from our brochures. Someone will call to receive more information about our service, while we will be able to give them an estimate over the phone, we would prefer to be able to get into their home and speak with them. On one hand we would be able to offer them a more accurate estimate. More importantly however, it provides us an opportunity to impress them with our company. We feel confident that since we are dealing with the affluent, who for many services are less price sensitive, are more likely to be impressed with our professionalism, "feel" an immediate trust bond forming, and sign up for the service.

For those clients whom we are only able to speak with over the phone, we will initially quote them a price. Because they are less price sensitive then the general population, we will then detail why our service is priced a bit higher than most. Mother’s House Cleaning Service will explain all of the different training systems and methodologies that each employee goes through, and what expectations are reasonable for the customer to form about our superior service. This conversation will leave the prospective customer the impression that MHCS is indeed different from the run of the mill residential cleaning services and that the price differential is justified.

Lastly, we will be qualifying the leads by explaining up front that our service is more expensive. This is not a fact that we are trying to hide. We are setting up an expectation for the customer that they can indeed expect more with our service. This "angle" is based on the assumption that many people are not thrilled with their current cleaning service. Sure they clean adequately, but there is not a trust bond formed as if you had the same house cleaner for 20 years who helped raise your children. This is how we will differentiate ourselves and ultimately win over new customers.

Milestones & Metrics

Milestones table, key metrics.

  • Clients served. Watch for increases in clients served, as per keys to success.
  • Leads and closes per lead
  • Close rate: leads to closes (goal is 30%)
  • New business and repeat business. 
  • Clients leaving

Ownership & Structure

Mother’s House Cleaning Service will be a sole proprietorship, owned by Sarah Tookleen.

Management Team

Mother’s House Cleaning Service is owned and operated by Sarah Tookleen. It will be formed as a sole proprietorship. There is no compelling need to incorporate. The advantage of incorporation, limited liability, can be offset by good insurance.

Sarah Tookleen, founder and owner, has a degree in History from Alfred University. Sarah spent three of her four years in college working for a Sanitation Management cleaning service. Sanitation Management was both a residential and commercial cleaning service. Sarah worked on a cleaning crew with two other individuals. By the end of Sarah’s third year she was promoted to crew manager and was responsible for coordinating the jobs for that crew, as well as all customer interactions. After college, Sarah moved from New York to Seattle where she was employed as a Manager of Immaculate Cleanception, a residential house cleaning service. Sarah managed the 23 person organization for two years. Her responsibilities included all facets of management including, hiring, training, customer service, inventory control, and purchasing. It was her experience at Immaculate Cleanception that provided Sarah with the skills and confidence to open up her own company. She decided to move Cleanly, an upscale suburb of Seattle with her husband and start her own company.

Personnel Table

Financial plan investor-ready personnel plan .">, key assumptions.

The sales forecast is based on the assumption that increased demand will occur at a steady pace. This is based on the assumption that a large part for our new clients after month two will be from word of mouth referrals. The logic is that we will incrementally gain customers as we continue to serve current customers. We will need a couple of visits before we can turn a new client into a referral service. All this will happen steadily and incrementally. This forecast is on the conservative side, it is possible that because we are superior to competing services that things really take off, however, it would not be prudent to take that aggressive of a forecast. It is always better to err on the side of caution.

Revenue by Month

Expenses by month, net profit (or loss) by year, use of funds.

Our start-up costs include equipment needed for a home-based business (to be detailed below), initial legal fees, marketing fees, cleaning equipment and supplies, uniforms, and signs for employee vehicles.

Sources of Funds

Sarah plans on investing 75000 at the start of business 

Projected Profit & Loss

Projected balance sheet, projected cash flow statement.

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business plan for housekeeping department

SharpSheets

Business Plan for a Cleaning Business: Complete Guide

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  • January 30, 2023

cleaning business plan

👇 Check all our resources on cleaning businesses 👇

Whether you’re looking to raise funding from private investors or to get a loan from a bank (like a SBA loan) for your cleaning business, you will need to prepare a solid business plan.

In this article we go through, step-by-step, all the different sections you need in the business plan of your cleaning business. Use this template to create a complete, clear and solid business plan that get you funded.

1. Executive Summary

The executive summary of a business plan gives a sneak peek of the information about your business plan to lenders and/or investors.

If the information you provide here is not concise, informative, and scannable, potential lenders and investors may lose interest.

Why do you need a business plan for a cleaning business?

The purpose of a business plan is to secure funding through one of the following channels:

  • Obtain bank financing or secure a loan from other lenders (such as a SBA loan )
  • Obtain private investments from investment funds, angel investors, etc.
  • Obtain a public or private grant

How to write an executive summary for a cleaning business?

Provide a precise and high-level summary of every section that you have included in the business plan for your cleaning business. The information and the data you include in this segment should grab the attention of potential investors and lenders immediately. Ensure that the executive summary doesn’t exceed 2 pages in total.

The executive summary usually consists of the five major sub-sections that include:

  • Business overview : introduce what services your cleaning business offers (commercial vs. residential cleaning), what type of customers you focus on (individuals, businesses, factories, etc.), any specific cleaning service you focus on (e.g. carpet cleaning), your company structure and, more importantly, how and why you want to start such a business today
  • Market overview : the market overview section will contain an overview of the expected market size and growth of the cleaning industry in your area as well as your target customers. Another important part of any market overview is a clear and thorough analysis of your competitors
  • People : introduce your company’s management and employee structure. Provide a brief (no more than a couple of sentences each) of the experience of the team. Also, speak about your hiring plans: who will you hire and who will report to whom?
  • Financial plan : how much profit and revenue do you expect in the next 5 years? When will you reach break-even point and start making profits? Include here your key financials such as revenue, gross profits, and net profit
  • Funding ask : what loan/investment/grant are you seeking? How much do you need? How long will this last?

business plan for housekeeping department

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2. Business Overview

The business overview section is sometimes called the company description and is one of the most important parts of the cleaning business plan.

Here, you will want to provide crucial information about your cleaning business, including your services, pricing structure, customers, and company structure.

a) History of the Project

This is a brief description of your business, outlining its origin and your reasons for venturing into this field. As one would put it, it answers a major question about business; why a cleaning company? 

When starting a cleaning business, you want to use all your best tools to show the lenders and investors that your passion is deeply built around the need to fill an existing market gap. For example, you would argue that many customers in your area need eco-friendly cleaning, tile and grout cleaning, or commercial kitchen cleaning services.

b) Business Model

You should be clear if you are opening an independent cleaning company or partnering. Also, make it clear if you are buying an existing franchise.

Franchising has an added advantage of simplicity, given an already established market base. However, every model has its risks and benefits. So, choose what’s best for your target market and long-term goals. 

business plan for housekeeping department

c) Services

Don’t get it twisted. Cleaning companies offer a range of services to their consumers depending on the business location and demand. So, an important aspect of laying a solid foundation is to explain to your customers what they should expect from your business. In other words, what type of cleaning services do you intend to offer? 

The 2 main categories of cleaning services are: residential and commercial cleaning.

Residential cleaning targets private residences and homes. If you choose this option, you can specialize in home maintenance, move-in and move-out cleaning, deep cleaning, green cleaning, and residential event cleanups. 

On the other hand, commercial cleaning suits businesses and requires significant manpower, more space, and sophisticated equipment. You can’t run this business in some regions without enough vehicles to transport your equipment. 

If you plan to specialize in commercial cleaning, you can focus on general office cleaning tasks, large-scale specialized cleaning, construction cleanups, commercial kitchen cleaning, and hazardous waste cleaning.

business plan for housekeeping department

d) Pricing Strategy

Another important part of the business overview section is your pricing structure. It should be as clear as possible because investors will rely on it when assessing your financial need.

Most cleaning companies in the US set their rates per square foot, per room, per hour, or as a flat fee. And the standard national hourly cost of house cleaning services in the US ranges from $50 to $90 per hour per cleaner.  

e) Target Customers

Who is your ideal customer? And which cleaning services do they need? You might have already identified your target market if you can answer these questions correctly. 

For instance, if private residences and apartments dominate the region, many individuals will probably need residential cleaning services. Make sure you offer that.

Similarly, a busy city center with many offices and commercial properties will probably benefit from commercial cleaning services as mentioned above. Identifying your target market is one of the fastest ways to increase revenue potential after assessing the competition. 

f) Legal Structure

Finally, your business overview section should specify what type of business structure you want. Is this a corporation or a partnership (LLC)? Who are the investors? How much equity percentage do they own? Is there a Board of Directors? If so, whom? Do they have experience in the industry?

3. Market Overview

To run a successful business, you need all the facts that back your decision to start a cleaning company in the region at that time. Market analysis will help you identify the level of competition in the region and whether the investment is worth it. 

For example, offering commercial cleaning services in a residential setup would make little sense. Similarly, overpricing your services when the dominant population is low to middle-income earners won’t fast-track business growth. 

a) Cleaning Business Industry Status Quo

This section should answer two obvious questions about your cleaning business;

  • What is the market size of the cleaning industry in your area? 
  • How fast is the cleaning industry growing? 

Both questions will help you set realistic expectations when getting into this field, having analyzed the market trends and size. 

How big is the cleaning industry in the US?

It’s always good to start any market overview by assessing the market size at a national level.

Of course, the figures may not represent the actual status of the cleaning business in your region, but they offer a solid foundation for building a thriving business. According to the latest statistics, the cleaning service industry in the US had a value of $97.6 billion in 2022 . 

The staggering need for cleaning services means that the commercial cleaning sector will likely grow at a steady rate of 5.4% up to 2025 . Although this may be a good sign for setting up your cleaning business, you should also assess market growth in your area (see below).

How big is the cleaning industry in your area?

Getting the market data at the city level gives you a clearer picture of what to expect from the market. It may complicated, but you only need the total number of cleaning companies in your region and their services to assess your area’s market size.

For example, let’s assume you want to get into the carpet cleaning business. With close to 32,000 carpet cleaning businesses in the US, and a total market value of $4 billion (carpet cleaning US market), we can safely assume each carpet cleaning business generates $125,000 in sales per year on average.

Now, assuming there are 25 competitors in your area, the estimated market size of the carpet cleaning industry in your area is $3.1 million.

business plan for housekeeping department

How fast is the cleaning industry growing in your area?

You may need to analyze multiple factors to determine the growth rate of the cleaning industry in your region. Sometimes, this involves a few calculations to get an actual figure when drawing your conclusion. 

For example, if the region had 120 cleaning companies in 2020, which increased to 150 in 2022, you can assume that the industry is growing at a steady rate of 12% per year. 

Pay attention to all factors that may directly impact the growth rate, including a population influx, increased demand, and increased income potential. 

However, don’t be shocked if you notice a successive drop in the demand for cleaning services in the region. This is possible even when the national statistics show otherwise. Its part and parcel of the business and could indicate that this isn’t the right time to launch a cleaning company. 

b) Cleaning Business Competitor Analysis

Another crucial step in the business plan of your cleaning company is to assess the existing competition. There are a couple of questions to guide you here, including;

  • How many cleaning companies are there in your region?
  • What services do they offer (residential, commercial cleaning, or both)?
  • What’s the average price of hiring a cleaning company in the region?
  • What’s the total number of individuals employed by a typical cleaning company in the region? 
  • How many customers do they serve per week/month? 

Why do you need a competitive analysis in the business plan of your cleaning business?

Assessing the competition in the area where you plan to start your cleaning business will allow to better understand whether there is sufficient demand, and whether you are well positioned to take market share from competitors.

For example, starting a new business would make perfect sense under the following circumstances;

  • There’s a clear market gap that you can fill in the region (For example, offering a service that other companies might have missed, like eco-friendly/green cleaning) 
  • There are no or inadequate cleaning companies in the region. This would present the perfect opportunity to tap into the market potential and grow a thriving business. 

business plan for housekeeping department

c) Cleaning Business Customer Analysis

The customer analysis section is almost similar to your target audience. However, this is your chance to prove to the lenders that your target market is real and available. You can use the following questions to analyze your client base; 

  • Which individuals need cleaning services in the region? 
  • What’s the average income of the individuals in the region? (This is also important when determining your pricing structure)
  • Which cleaning services are they interested in?
  • How often do they need cleaning services? (daily, weekly, monthly)
  • Are they more likely to benefit from commercial or residential cleaning services?

Usually, the level of competition in the region also influences your customer analysis. So, that should be clear to help you determine the market demand or predict the success of your cleaning business.

4. Sales & Marketing

The sales and marketing strategy sums up your plans for acquiring new clients. Here are a few helpful questions to guide you:

  • Which marketing channels are best suited to your business (online vs. offline marketing)?
  • Do you have a unique selling point? If so, what is it?
  • What is your marketing budget for the first months / year?
  • How can you track the success of your marketing strategy?
  • Do you plan to offer any promotions to attract new customers? 

Cleaning Business Marketing Channels

You can use the following channels for marketing your cleaning business locally;

  • Pay-per-click campaigns (e.g. Google ads)
  • Email, SMS marketing
  • Social media content & ads 
  • Word-of-mouth advertising
  • TV and radio advertisement

business plan for housekeeping department

What are your Unique Selling Points (USPs)?

A unique selling point is what puts you ahead of the rest. It’s no secret that you will face stiff competition from established cleaning companies in the field. So, how you set yourself apart matters. Some factors to consider include;

  • Price : Cheaper services than your competitors
  • Location : Your proximity to the target market gives you a slight edge over the rest
  • Quality : Stellar cleaning services with modern equipment will attract more clients

5. Management & People

You must address 2 things here:

  • The management team and their experience/track record
  • The organizational structure: different team members and who reports to whom?

a) Management

Small businesses often fail because of managerial weaknesses. Thus, having a strong management team is vital. Highlight the experience and education of senior managers that you intend to hire to oversee your commercial cleaning business.

Describe their duties, responsibilities, and roles. Also, highlight their previous experience and explain how they succeeded in their previous roles.

It is also important that you explain how their experiences and qualifications help you in offering the services you are proposing. If they have specialized training and education (such as carpet cleaning, industrial cleaning, etc.), add that information too.

b) Organizational Structure

Even if you haven’t already hired a senior manager and any other relevant staff members, you must provide a flowchart of the organizational structure defining the hierarchy of reporting as shown below.

business plan for housekeeping department

6. Financial Plan

The financial plan is perhaps, with the executive summary, the most important section of any business plan for a cleaning company.

Indeed, a solid financial plan tells lenders that your business is viable and can repay the loan you need from them. If you’re looking to raise equity from private investors, a solid financial plan will prove them your cleaning business is an attractive investment.

There should be 3 sections to your financial plan section:

  • Your historical financials (only if you already operate the business and have financial accounts to show)
  • The startup costs of your project (if you plan to start a new cleaning business, purchase new equipment, etc.)
  • The 5-year financial projections

a) Historical Financials (if any)

In the scenario where you already have some historical financials (a few quarters or a few years), include them. A summary of your financial statements in the form of charts e.g. revenue, gross profit and net profit is enough, save the rest for the appendix.

If you don’t have any, don’t worry, most new businesses don’t have any historical financials and that’s ok. If so, jump to Startup Costs instead.

b) Startup Costs

Before we expand on 5-year financial projections in the following section, it’s always best practice to start with listing the startup costs of your project.

For a cleaning business, startup costs are all the expenses you incur before you start making sales. Luckily, these expenses are rather low for cleaning companies and mostly include the cost to purchase equipment and the vehicle you will use to transport them.

As an example, it costs on average $73,500 – $167,500 to start a small commercial cleaning business with 2 vans and 4 employees. We have laid out below estimates for the key startup costs you can expect for a cleaning business.

Note that these costs are for illustrative purposes and may not be fully relevant for your business. For more information on how much it costs to start and run a cleaning business, read our article here .

c) Financial Projections

In addition to startup costs, you will now need to build a solid 5-year financial model for your cleaning business.

Your financial projections should be built using a spreadsheet (e.g. Excel or Google Sheets) and presented in the form of tables and charts in the business plan of your cleaning business.

As usual, keep it concise here and save details (for example detailed financial statements, financial metrics, key assumptions used for the projections) for the appendix instead.

Your financial projections should answer at least the following questions:

  • How much revenue do you expect to generate over the next 5 years?
  • When do you expect to break even?
  • How much cash will you burn until you get there?
  • What’s the impact of a change in pricing (say 20%) on your margins?
  • What is your average customer acquisition cost?

You should include here your 3 financial statements (income statement, balance sheet and cash flow statement). This means you must forecast:

  • The number of customers over time ;
  • Your expected revenue ;
  • Operating costs to run the business ;
  • Any other cash flow items (e.g. capex, debt repayment, etc.).

When projecting your revenue, make sure to sensitize pricing and the number of customers as a small change in these assumptions will have a big impact on your revenues.

business plan for housekeeping department

7. Funding Ask

This is the last section of the business plan of your cleaning business. Now that we have explained what your company is about, the services you offer and to whom, what’s your strategy, where you go and how you get there, this section must answer the following questions:

  • How much funding do you need?
  • What financial instrument(s) do you need: is this equity or debt, or even a free-money public grant?
  • How long will this funding last?
  • Where else does the money come from? If you apply for a SBA loan for example, where does the other part of the investment come from (your own capital, private investors?)

If you raise debt:

  • What percentage of the total funding the loan represents?
  • What is the corresponding Debt Service Coverage Ratio ?

If you raise equity

  • What percentage ownership are you selling as part of this funding round?
  • What is the corresponding valuation of your business?

Use of Funds

Any business plan should include a clear use of funds section. This is where you explain how the money will be spent.

Will you spend most of the loan / investment in paying your employees’ salaries? Or will it cover mostly the cost for the lease deposit and the renovation?

Those are very important questions you should be able to answer in the blink of an eye. Don’t worry, this should come straight from your financial projections. If you’ve built solid projections like in our Cleaning financial model template , you won’t have any issues answering these questions.

For the use of funds, we also recommend using a pie chart like the one we have in our financial model template where we outline the main expenses categories as shown below.

Privacy Overview

Sample Housekeeping Service Business Plan

Housekeeping company business plan pdf sample.

If you have been thinking of starting a housekeeping business for a while now but you do not know how to go about it or how to write a business plan for your housekeeping business then this article is exactly for you.

In this article, I will be giving a housekeeping business plan that you can use as a guide in writing yours.

Here is a sample business plan for starting a residential, office or hotel housekeeping business.

Business Name: LawsonHousekeeping Business

TABLE OF CONTENT

Executive Summary

  • Business Description
  • Our Products and Services

Vision Statement

Mission Statement

Business Structure

  • Market Analysis
  • Sales and Marketing Strategy
  • Financial Plan

Competitive Advantage

EXECUTIVE SUMMARY

Housekeeping is a business that has been in existence since people started having what we call ‘home’. This is a business that thrives well and has always been successful once its owner has a connection with the influential people who need professionals to care for their homes.

The cleaning industry is one of the industries at the top of the ramp of growth and its expansion has been rapid over the years which is not expected to go down in the nearest future.

BUSINESS DESCRIPTION

Lawson Housekeeping Business is a well registered and licensed residential business that is focused on serving the upper-class families in Los Angeles, California. The business will serve wealthy and affluent households of both the single and two-income earners. It will be a home-based business with Grace Lawson as the owner and chief executive officer.

The main objective of the business is to offer a service whose number one goal is to exceed customers’ expectations.

OUR PRODUCTS AND SERVICES

Because various services can be offered by housekeeping businesses, we have decided to satisfy our customers by offering the following services:

  • maid services
  • dry cleaning
  • janitorial services
  • furniture polishing
  • waste removal and disposal
  • washroom cleaning
  • carpet cleaning
  • window cleaning

VISION STATEMENT

The vision of Lawson Housekeeping Business is to be a one-stop housekeeping business in Los Angeles offering the best professional services to our customers and also to develop a business living off its cash flow.

MISSION STATEMENT

Our mission is to provide our customers with cleaning services in a professional and trustworthy manner and also to offer services that go beyond our customers’ expectations to satisfy them.

BUSINESS STRUCTURE

Our wish is to succeed in the industry of cleaning and one of the ways to guarantee success is having a right business structure put in place and in doing so, we have decided to hire hard-working, passionate, honest, and customer-centric professionals to occupy the following positions:

  • Chief Executive Office
  • Business Manager
  • Human Resources Manager
  • Cleaning Professionals

MARKET ANALYSIS Market Trend

The cleaning industry is not new, it has been in existence for years and one latest trend is the appearance of business in the online world. Thus, we have also decided to create an online presence for our business by creating an online official website where information about the business is disseminated and publicity is enhanced.

Target Market

In making the business grow well and after studying the environs, we have deiced to make following the target market of our business:

  • small companies
  • large corporations
  • other educational institutions
  • residential sectors
  • Homes in urban areas
  • commercial clients
  • office spaces

SALES AND MARKETING STRATEGY

In making the business move forward in the industry, we will ensure that effective marketing and advertising strategy is made.  And also to ensure that the business gets to the top, we have decided to employ the following techniques:

  • offering discounts to the first set of customers and regular customers of our business.
  • ensuring and enhancing a one on one relationship with our customers through the use of CRM software.
  • offering quality and reliable services that exceed our customers’ expectations.
  • sponsoring relevant programs in the neighboring communities.
  • advertising the business in both prints, electronic and online media.
  • having an official website where regular advertisement and update is done.

FINANCIAL PLAN

The business has gotten 80% of the startup capital which is $90,000  and the remaining 20% will be gotten as a loan from banks and also from personal savings

COMPETITIVE ADVANTAGE

We are well aware of the competitiveness of the cleaning industry and we have decided to use two things as a competitive advantage for our business which is expertise and experience. Because we are new in the business, we might lack in the area of experience but we have decided to replace what we lack in experience with high quality of services during the trial sessions that will be done for customers.

This is a sample of a housekeeping business plan that can also be used as a guide in writing your housekeeping business plan. This is a business owned by Grace Lawson to be located in Los Angeles, California. SAMPLE HOUSEKEEPING COMPANY BUSINESS PLAN EXAMPLE

Being detailed is perhaps the best requirement for setting up a housekeeping firm. Second, is to create a business plan.

If you have what it takes to start a house cleaning business, then you should read on.

This article contains a housekeeping business plan sample. With the right business plan sample, coming up with a business plan for your housekeeping firm will not be a challenge.

That said, below is a housekeeping business plan sample;

Business Name:   Manny housekeeping firm

Manny housekeeping firm is a registered housekeeping firm that will be located in Los Angeles, California. This firm is positioned very close to a densely populated residential estate in Los Angeles.

Manny Housekeeping Firm is not into the housekeeping industry just to make up numbers, we have come into this industry to set a trend as well as to become a very highly rated house cleaning brand in Los Angeles, the United States and also other major cities in Canada.

We have quality and excellence as our watchwords. As a result of this, we will do the extra if necessary to make sure that our prospective clients get the best value for their monies if they choose to work with us.

Products and Services

Manny Housekeeping Firm is perfectly equipped to offer some of the very best services that are obtainable in the housekeeping industry. At Manny Housekeeping Firm, we have the intention to make sure our customers are satisfied with any service that we offer them. At the moment, our services include;

  • Swimming pool maintenance
  • Swimming pool cleaning
  • Snowplowing
  • Parking space sweeping
  • Window washing.

At Manny House Cleaning Firm, our vision is to become the most patronized housekeeping firm in Los Angeles, in other cities in the United States and major cities in Canada.

At Manny House Cleaning Company, our mission for stepping into the housekeeping industry is not different from the basic reason for starting a business. We have come into this industry to make high profits.

However, beyond that, we want to make top-notch house cleaning services available to people from all walks of life.

In addition to providing top-notch house cleaning services to the residents of Los Angeles, we also want to become a yardstick for measuring the success of any house cleaning firm in the United States.

We are not ignorant of all that is needed to achieve all that we have yet to achieve. We know that to become a household name in the housekeeping industry, we will need to put the right foundation in place as well as take the very right step at every point in time.

Now, to ensure that all the goals that we have set for our business are achieved and in due time too, we will ensure that we hire only individuals that are not just dedicated to working but are also very good at paying attention to details.

In addition to this, we will make sure that our employees are very well paid and possess excellent customer service skills.

Market Analysis Market Trend

There are several factors on which the housekeeping industry is dependent. Some of them are the standard of living, the cost of living of the residence that patronizes housekeeping firms.

Also, the increase in the awareness of climate change as well as global warming has positively affected the housekeeping industry.

Housekeeping companies also depend on a lot of the state of the economy. When there is a boom in the economy, lots of families have huge disposable incomes. As a result of this, they can easily pay for the services of housekeeping firms.

However, in cases of the bad economy, lots of housecleaning firms turn to other related services to stay above water.

Sales and Marketing Strategies

Many housekeeping firms have gone ahead of us in the house cleaning industry. To make it very rapidly to the top, we have come up with some strategies. Some of these strategies include;

  • We will make our handbills available at public places such as banks, hospitals, and pools
  • We will ensure that we have a strong online presence. These involve building a website, having a Facebook page as well as Twitter and Instagram handles.
  • We will also ensure that our staff is very well paid.

To help us make the best out of this business, we have carried out our research. We have come up with a list of those that will gain the most from our business. Our target market includes;

  • Campgrounds

Financial Plan Source of Startup Capital

Not much is needed to start up a housekeeping firm. To start up our house cleaning firm, we will need $20,000. This amount will be used to get the needed equipment as well as get an office space. We have 40% of this amount already.

The remaining amount will be gotten from the bank.

This business does not require any skill to get started. This has led o a high level of competition in this industry. To help us compete favorably in this industry, we have positioned our company very close to a densely populated estate.

READ: Molly Maid Franchise Info

Also, we have acquired a state of the art equipment that will help us function more effectively than our competition.

This is a business plan sample for Manny’s housekeeping firm. It will be located in Los Angeles, California. It will be.

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ProfitableVenture

Housekeeping Business Plan [Sample Template]

By: Author Tony Martins Ajaero

Home » Business Plans » B2C Sector

Are you about starting a housekeeping company ? If YES, here is a detailed sample housekeeping business plan template & FREE feasibility report.

Starting a housekeeping business is one sure way an aspiring entrepreneur who has the required skills and qualifications can earn cool cash in the United States of America. The truth is that a housekeeping business can be started on a small scale and perhaps with a functional home office.

It is important to note that no matter the type of business you choose to start, before launching the business, you should ensure that you carry out your due diligence as it relates to market research, economic and cost analysis and of course feasibility studies.

If you get things right before launching your housekeeping business, it will not take you long before you secure enough clients and start smiling to the bank.

Business plan is yet another very important business document that you should not take for granted when launching your own housekeeping business. Below is a sample housekeeping business plan template that will guide you towards writing your own business plan and ultimately launching your business.

A Sample Housekeeping Business Plan Template

1. industry overview.

A maid, or housekeeper or maidservant, is a female domestic worker who cleans and performs various other tasks in and around the house. Usually, housekeepers were servants in large households that reported directly to the lady of the house.

The Maids, Nannies and Gardeners industry is made up of private households that employ workers for activities primarily related to operating a household. Chefs, maids, nannies, butlers and outside workers, such as gardeners, caretakers and other maintenance workers are also part of the industry.

If you are close observer of the Maids, Nannies and Gardeners industry, you will agree that the industry has performed pretty well in recent time. The first half of the period was especially difficult as poor economic conditions forced households to reduce demand for professional nannies and maids.

Going forward, with unemployment rates forecast to continue falling while disposable income levels continue to rise, conditions for the Maids, Nannies and Gardeners industry are expected to improve.

Statistics has it that in the united states of America alone, there are about 652,985 registered and licensed maids, nannies and gardener agencies responsible for employing about 758,944 people and the industry rakes in $18 billion annually.

The industry is projected to grow at 4.1 percent annual growth within 2011 and 2016. It is important to state that there are no establishments in this industry with the lion market share.

A recent report published by IBISWorld shows that the regions with the greatest concentration of industry participation include the Southeast, West, Mid-Atlantic and Great Lakes. The report further stated that the distribution of industry employees is based on the number of households and median income levels by region.

For that reason, the concentration of establishments varies according to population distribution, with the most heavily populated areas corresponding to the areas with the highest number of industry employees.

Just like any other business, the demand for housekeeping agency services usually declined during recession period due to declining household spending on nanny and maid services and reduced demand from business clients.

As the economy grows, and income increases, there will be corresponding increase in the demand for housekeepers. Despite the fact that the industry seems over-saturated, there is still room big enough to accommodate aspiring entrepreneurs who intend opening their own housekeeping service.

Some of the factors that encourage entrepreneurs to start their own housekeeping services are that the business is profitable and easy to set up and manage with minimal startup capital. Over and above, housekeeping businesses all over the world are still enjoying good patronage particularly if they are well positioned and if they know how to reach out to their target market.

2. Executive Summary

The name of our company is Mercy Town® Housekeeping Services, LLC. We are a registered and standard housekeeping business that is incorporated under the law of the United States of America.

Our head office will be in a densely populated residential estate in the heart of Sacramento – California, U.S. We are strategically positioned in between a residential center and a campus community and we are set to service the whole of the community.

Our basic service offering will revolve around recruiting, training and deploying housekeepers that will be involved in running errands in and around the house. Although our intention of starting a housekeeping business is to offer only the above stated services, but we will not close our doors to diversification (additional services) as long as it does not affect our core services.

We are quite optimistic that our values and quality of service offering will help us drive our housekeeping services agency business to enviable heights and also help us attract the number of clients that will make the business highly profitable.

We will be dedicated to establishing good business relationship with our clients giving them value for their money and reasons for them to hire our (housekeepers) services over and over again. Our corporate business goal is to be among the top 5 housekeeping services in the United States of America.

As a company, we are willing to go the extra mile to invest in some of the finest professionals we can find and also, we have put processes and structures in place that will ensure that we are always at the top of our game when it comes to trust and excellent service delivery. We have been able to secure permits from all relevant departments in the state of California.

Mercy Town® Housekeeping Services, LLC is owned and managed by Mrs. Mercy Townsend and her immediate family members. Mrs. Mercy Townsend has a degree in Management and over 17 years’ experience in the maids, nanny and gardener services industry in the United States of America prior to starting Mercy Town® Housekeeping Services.

3. Our Products and Services

Mercy Town® Housekeeping Services, LLC is a standard housekeeping agency that offers a wide range of services that revolves around the maid, nanny and gardener services industry. We intend giving our customers every reason to always hire our services which is why we have customized our services. The housekeepers under our agency will carry out services such as;

  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met.
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
  • Care for children and/or elderly persons by overseeing their activities, providing companionship, and assisting them with dressing, bathing, eating, and other needs.
  • Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.
  • Purchase or order groceries and household supplies to keep kitchens stocked, and record expenditures.
  • Run errands such as taking laundry to the cleaners and buying groceries.
  • Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and waxing machines.
  • Other related housekeeping services

4. Our Mission and Vision Statement

  • Our vision is to establish Mercy Town® Housekeeping Services, LLC as the leading brand in the maid, nanny and gardener services industry in the United States of America while maintaining an unwavering dedication to our people, values and principles.
  • Our mission as a housekeeping services agency is to develop a highly successful, profitable all round housekeeping services in our community and to become the standard for housekeeping businesses not only in the State of California but also throughout the United States of America.

Our Business Structure

We are quite aware that the success of any business lies in the foundation on which the business is built on, which is why we have decided to build our housekeeping services agency on the right business foundation.

We want to build a business of dedicated workforce who will ensure that our customers are satisfied and they get value for their money. We aware that it takes a business with the right employees and structure to achieve all what we have set to achieve, which is why will be putting structures and processes in place that will help us deliver excellent services.

With the wide range of our service offerings and the plan to sell franchise, we are only expected to employ more than it is required to run a conventional housekeeping services business. Mercy Town® Housekeeping Services, LLC will employ professionals and skilled people to occupy the following positions;

  • Manager (Owner)

Accountant/Cashier

Marketing and Sales Executive

Client Service Executive

  • Housekeepers

5. Job Roles and Responsibilities

Manager (Owner):

  • Responsible for providing direction for the business
  • Creating, communicating, and implementing the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
  • Responsible for signing business deals and payment of salaries
  • Responsible for signing checks and documents on behalf of the company
  • Evaluates the success of the organization
  • Responsible for managing the daily activities in the organization
  • Prepares budget and reports for the organization
  • Responsible for overseeing the smooth running of HR and administrative tasks for the organization
  • Regularly hold meetings with key stakeholders to review the effectiveness of the business Policies, Procedures and Processes
  • Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products.
  • Carrying out induction for new team members
  • Responsible for training, evaluation and assessment of employees
  • Identify, prioritize, and reach out to new clients, and business opportunities et al
  • Identifies development opportunities; follows up on development leads and contacts
  • Writing winning proposal documents, negotiate fees and rates in line with organizations’ policy
  • Responsible for handling business research, market surveys and feasibility studies for clients
  • Responsible for supervising implementation, advocate for the customer’s needs, and communicate with clients
  • Develop, execute and evaluate new plans for expanding increase sales
  • Document all customer contact and information
  • Represent Mercy Town® Housekeeping Services, LLC in strategic meetings
  • Help increase sales and growth for Mercy Town® Housekeeping Services, LLC
  • Responsible for preparing financial reports, budgets, and financial statements for the organization
  • Provides managements with financial analyses, development budgets, and accounting reports
  • Responsible for financial forecasting and risks analysis.
  • Performs cash management, general ledger accounting, and financial reporting for the organization
  • Responsible for developing and managing financial systems and policies
  • Responsible for administering payrolls
  • Ensuring compliance with taxation legislation
  • Handles all financial transactions for Mercy Town® Housekeeping Services, LLC
  • Serves as internal auditor for Prime Mercy Town® Housekeeping Services, LLC
  • Welcomes clients and visitors by greeting them in person or on the telephone; answering or directing inquiries.
  • Ensures that all contacts with clients (e-mail, walk-In center, SMS or phone) provides the client with personalized customer service experience of the highest level
  • Through interaction with clients on the phone, uses every opportunity to build client’s interest in the company’s services
  • Manages administrative duties assigned by the manager in an effective and timely manner
  • Consistently stays abreast of any new information on the organizations’ services and, promotional campaigns etc. to ensure accurate and helpful information is supplied to clients when they make enquiries

Housekeepers:

6. SWOT Analysis

Housekeeping services agency business is one of the many businesses that can easily generate business deals with little stress. We are building a standard housekeeping services agency with variety of services which is why we have decided to subject our business idea to SWOT Analysis.

We hired the services of Mr. Derrick Carrington, a HR and Business consultant with bias in startups to help us conduct SWOT analysis for our company and he did a pretty job for us. Here is a of the result we got from the SWOT analysis that was conducted on behalf of Mercy Town® Housekeeping Services, LLC;

Mercy Town® Housekeeping Services, LLC is centrally located in a densely populated residential estate in Sacramento – California; our location is in fact one of our major strengths. We are also one of the very few housekeeping agencies in the whole of Sacramento – California that is equipped to carry out a wide range of services as it relates to housekeeping services.

Another strength that counts for us is the power of our team; our workforce and management. We have a team of hardworking and dedicated individuals.

Mercy Town® Housekeeping Services, LLC is a new business which is own by an individual (family), and we may not have the financial muscle to sustain the kind of publicity we want to give our business.

  • Opportunities:

We are centrally located in one of the family – oriented areas in Sacramento – California and we are open to all the available opportunities that the city has to offer. Our business concept also positioned us to be a one stop shop in the maid, nanny and gardener services industry.

The truth is that there are no standard housekeeping businesses within the area where ours is going to be located; the closest housekeeping services agency to our proposed location is about 6 miles away. In a nutshell, we do not have any direct competition within our target market area.

Some of the threats that are likely going to confront Mercy Town® Housekeeping Services, LLC is unfavorable government policies , demographic / social factors, downturn in the economy which is likely going to affect consumer spending and of course emergence of new competitors within the same location where ours is located.

7. MARKET ANALYSIS

  • Market Trends

The housekeeping services market is dependent on loads of factors. It responds to increase in household spending and improvement in the economy which is why it is trendy to find housekeeping businesses located around areas that can afford their services.

8. Our Target Market

Before choosing a location for our housekeeping services agency business , we conducted our feasibility studies and market survey and we were able to identify those who will benefit greatly from our service offering. Those who will benefit from our service offering are households, facility managers, hospitals, hotels, hostels and government et al. Below is a list of the people and organizations that our housekeeping services agency is designed for;

  • The government (government guest house and housing estates)
  • Facility managers
  • Hotels and Motels
  • Residential areas
  • Campgrounds
  • Medical facility (Hospitals)

Our Competitive Advantage

Housekeeping services agency business is an easy to set up business that does not require formal training to achieve; anybody can set up a housekeeping services agency business if they have the required startup capital and informal training on how to hire, screen, train and deploy maids.

It means that the possibility of housekeeping businesses springing up in our location can’t be ruled out. We are aware of this which is why we decided to come up with a business concept that will position us to become the leader in Sacramento – California.

We can confidently say that the location of our housekeeping business will definitely count as a positive for us. For the time being, Mercy Town® Housekeeping Services, LLC has no real competitors that can compete with the quality services we offer.

Lastly, all our employees will be well taken care of, and their welfare package will be among the best within our category in the industry. It will enable them to build the business with us and help deliver our set goals and objectives.

9. SALES AND MARKETING STRATEGY

  • Sources of Income

Mercy Town® Housekeeping Services, LLC will generate income by supplying well – trained and screened housekeepers that will offer the following services;

10. Sales Forecast

We are well positioned to take on the available market in Sacramento – California and we are quite optimistic that we will meet our set target of generating enough income/profits from the first six months of operation and grow our housekeeping business and our clientele base.

We have been able to examine the maid, nanny and gardener services industry, we have analyzed our chances in the industry and we have been able to come up with the following sales forecast. Below is the sales projection for Mercy Town® Housekeeping Services, LLC, it is based on the location of our business and of course the wide range of related services that we will be offering;

  • First Fiscal Year (FY1):  $250,000
  • Second Fiscal Year (FY2):  $450,000
  • Third Fiscal Year (FY3):  $750,000

N.B : This projection was done based on what is obtainable in the maid, nanny and gardener services industry and with the assumption that there won’t be any major economic meltdown and there won’t be any major competitor offering same services as we do within same location. Please note that the above projection might be lower and at the same time it might be higher.

  • Marketing Strategy and Sales Strategy

The marketing strategy for Mercy Town® Housekeeping Services, LLC is going to be driven by excellent customers service and quality service delivery. We want to drive sales via the output of our jobs and via referral from our satisfied customers.

Our sales and marketing team will be recruited based on their vast experience in the industry and they will be trained on a regular basis so as to meet their targets and the overall goal of Mercy Town® Housekeeping Services, LLC Mercy Town® Housekeeping Services, LLC is set to make use of the following marketing and sales strategies to attract clients;

  • Introduce our housekeeping services agency business by sending introductory letters alongside our brochure to corporate organizations, households and key stake holders in and around Sacramento – California.
  • Print out fliers and business cards and strategically drop them in houses, offices, libraries, public facilities and train stations et al.
  • Use friends and family to spread word about our business
  • Post information about our housekeeping services agency and the services we offer on bulletin boards in places like schools, libraries, and local coffee shops et al
  • Placing a small or classified advertisement in the newspaper, or local publication about our housekeeping agency and the services we offer
  • Leverage on referral networks such as agencies that will attract clients who would need our services
  • Advertise our housekeeping services agency in relevant magazines, newspapers, TV and radio stations
  • Engage in direct marketing approach
  • Encourage the use of Word of mouth marketing
  • Join estate associations and local chambers of commerce and industry to market our services.

11. Publicity and Advertising Strategy

Mercy Town® Housekeeping Services, LLC is set to create a standard for housekeeping services businesses in Sacramento – California and throughout the United States which is why we will apply best practices to promote our business.

Good enough, there is no hard and fast rule on how to advertise or promote a housekeeping services agency business. Here are the platforms we intend leveraging on to promote and advertise Mercy Town® Housekeeping Services, LLC;

  • Encourage our loyal customers to help us use Word of Mouth mode of advertisement (referrals)
  • Advertise our housekeeping services agency business in relevant magazines, local newspaper, local TV and radio stations
  • Promote our business online via our official website
  • List our business on local directories (yellow pages)
  • Sponsor relevant community programs
  • Leverage on the internet and social media platforms like; Instagram, Facebook, LinkedIn, twitter, et al to promote our brand
  • Install our Billboards in strategic locations
  • Direct coupon mailing approach
  • Distribute our fliers and handbills in target areas
  • Ensure that all our staff members wear our customized clothes, and all our official cars and trucks are customized and well branded.

12. Our Pricing Strategy

Our pricing system is going to be based on what is obtainable in the industry, we don’t intend to charge more (except for premium and customized services) and we don’t intend to charge less than our competitors are offering in Sacramento – California.

Be that as it may, we have put plans in place to offer discount services once in a while and also to reward our loyal customers especially when they refer clients to us. The prices of our services will be same as what is obtainable in the open market.

  • Payment Options

The payment policy adopted by Mercy Town® Housekeeping Services, LLC is all inclusive because we are quite aware that different customers prefer different payment options as it suits them but at the same time, we will ensure that we abide by the financial rules and regulation of the United States of America.

Here are the payment options that Mercy Town® Housekeeping Services, LLC will make available to her clients;

  • Payment with cash
  • Payment via credit cards
  • Payment via online bank transfer
  • Payment via check
  • Payment via mobile money transfer

In view of the above, we have chosen banking platforms that will enable our client make payment for our services without any stress on their part.

13. Startup Expenditure (Budget)

We have been able to pull cash that will be enough for us to successfully launch a standard housekeeping services agency in Sacramento – California, US and here are the key areas where we will spend our startup capital on;

  • The Total Fee for Registering the Business in Sacramento – California – $750.
  • Legal expenses for obtaining licenses and permits – $1,500.
  • Marketing promotion expenses (2,000 flyers at $0.04 per copy) for the total amount of $3,580.
  • The cost for hiring Business Consultant – $2,000.
  • Insurance (general liability, workers’ compensation and property casualty) coverage at a total premium – $10,250.
  • The cost of accounting software, CRM software and Payroll Software – $3,000
  • The cost for leasing a small office facility – $70,000.
  • The cost for facility remodeling – $30,000.
  • Phone and utility deposits – ($3,500).
  • Operational cost for the first 3 months (salaries of employees, payments of bills et al) – $40,000
  • The cost for store equipment (cash register, security, ventilation, signage) – $13,750
  • The cost for the purchase of office furniture and gadgets (Computers, Printers, Telephone, TVs, tables and chairs et al) – $10,000
  • The cost of launching a website – $600
  • Miscellaneous – $10,000

We would need an estimate of two hundred thousand dollars $200,000 to successfully launch our housekeeping services agency in Sacramento – California, US.

Generating Funds/Startup Capital for Mercy Town® Housekeeping Services, LLC

Mercy Town® Housekeeping Services, LLC is a business that will be owned and managed by Mrs. Mercy Townsend and her immediate family members. They are the sole financier of the business which is why they decided to restrict the sourcing of the startup capital for the business to just three major sources.

  • Generate part of the startup capital from personal savings and sale of his stocks
  • Generate part of the startup capital from friends and other extended family members
  • Generate a larger chunk of the startup capital from the bank (loan facility).

N.B: We have been able to generate about $100,000 (Personal savings $80,000 and soft loan from family members $20,000) and we are at the final stages of obtaining a loan facility of $100,000 from our bank. All the papers and documents have been duly signed and submitted, the loan has been approved and any moment from now our account will be credited.

14. Sustainability and Expansion Strategy

The future of a business lies in the number of loyal customers that they have, the capacity and competence of their employees, their investment strategy and the business structure. If all of these factors are missing from a business, then it won’t be too long before the business close shop.

One of our major goals of starting Mercy Town® Housekeeping Services, LLC is to build a business that will survive off its own cash flow without need of injecting finance from external sources once the business is officially running.

Mercy Town® Housekeeping Services, LLC will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare are well taken of. Our company’s corporate culture is designed to drive our business to greater heights and training and retraining of our workforce is at the top burner.

As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of three years or more. We know that if that is put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams.

Check List/Milestone

  • Business Name Availability Check : Completed
  • Business Registration: Completed
  • Opening of Corporate Bank Accounts: Completed
  • Securing Point of Sales (POS) Machines: Completed
  • Opening Mobile Money Accounts: Completed
  • Opening Online Payment Platforms: Completed
  • Application and Obtaining Tax Payer’s ID: In Progress
  • Application for business license and permit: Completed
  • Purchase of Insurance for the Business: Completed
  • Acquiring facility and remodeling the facility: In Progress
  • Conducting Feasibility Studies: Completed
  • Generating capital from family members: Completed
  • Applications for Loan from the bank: In Progress
  • Writing of Business Plan: Completed
  • Drafting of Employee’s Handbook: Completed
  • Drafting of Contract Documents and other relevant Legal Documents: In Progress
  • Design of The Company’s Logo: Completed
  • Printing of Promotional Materials: In Progress
  • Recruitment and training of employees and maids: In Progress
  • Creating Official Website for the Company: Completed
  • Creating awareness for the business both online and in the neighborhood: In Progress
  • Health and Safety and Fire Safety Arrangement (License): Secured
  • Establishing business relationship with vendors and business associates: In Progress

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How to Write a Cleaning Company Business Plan + Free Template

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Ever dreamed of starting your own cleaning services business?

If yes, you’ve come to the right place. It’s time for you to venture into an exciting world of clean and nicely organized spaces.

However, you need to think about resources and funding for navigating the ins and outs of the cleaning business.

Also, you need to identify if there’s a market opportunity to be successful, how many competitors you’ll face, and what potential clients expect from companies like yours.

Surprisingly, a professional business plan will help you answer all these questions. Here’s our sample Cleaning Company Business Plan to give you enough motivation.

We have created this sample business plan for you to get a good idea about how a comprehensive business plan should look alike and what elements you need to include in your business plan.

But before you start writing a business plan for your new cleaning company, consider a few tips and business planning hacks compiled for you.

Industry Overview

The commercial cleaning services industry stood at an impressive value of $89.7 billion , and its growth shows that it’s not going to slow down.

Especially after the pandemic, the significance of cleaning has grown. The household cleaners or residential cleaning market is projected to be $40.38 billion by 2025.

And if you have a knack for cleaning and organizing spaces, there’s a golden opportunity to build a thriving business.

Before you go, we have some important things that you have to keep in mind.

Things to Consider Before Writing Your Cleaning Business Plan

Choose what you’ll clean.

Decide what kind of spaces you want to clean. You can go for anything from cleaning outdoor areas, hotels, schools, or office space.

This will help you hire employees who are the best at specific jobs. After all, cleaning different spaces requires a different set of skills and precision.

So, having a niche would help you become a specialist at your work and make your customers avail of your service more often.

Decide what additional services you can provide

Sometimes business is all about going that extra mile. Decide what additional services you can provide apart from the primary ones.

This would also largely depend upon your potential clients and the industry sector you are in.

For example, if you clean office spaces, you can specialize in the organizational services that can set you apart from competitors. Also, this will open opportunities for additional revenue.

Know your competitors

Knowing your competitors is crucial. Identify their strengths, weaknesses, and position in the market. It helps you stay ahead of them and have a foresight of what might happen next in the industry.

Hence, maintaining a competitive advantage in this dynamic and rapidly evolving sector is a must.

Adapt to technology

The cleaning industry is a lot about putting technology to maximum use. So, embrace technological advancements, such as online booking systems and machines for better cleaning.

This will ensure that your business remains competitive and aligns with the evolving needs of your customers. And to keep up you’ll have to change too.

How to Write a Cleaning Company Business Plan?

1. write an executive summary.

An executive summary is the first and most significant section of any business plan, usually written in the last when the entire plan is ready.

It provides a high-level overview of your cleaning company business plan, offering a quick understanding of your business. So, keep your executive summary clear, concise, and engaging to grab readers’ attention.

This section includes the business name, concept, core values, objectives, marketing plan, management team, and financial projections.

You may start your executive summary with a compelling introduction to the cleaning business, including what is your idea behind this business and what type of business you are running.

Briefly outline your cleaning services and clarify how your services will be different. Describe your target customers, and don’t forget to explain how your cleaning business satisfies their needs.

Name all the key members of your team and provide a summary of your cleaning company’s financial projections for 3-5 years.

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business plan for housekeeping department

2. Provide a Company Overview

As the name suggests, the company overview section provides a detailed description of your small business.

It includes the business name, owners, legal structure, location, history, and other such information, providing an in-depth understanding of your company.

You may start this section by providing all the basic information about your cleaning business, such as the name of your company, type of business, legal structure, location, and the reason for choosing that place.

Highlight the owners of your cleaning company, along with their percentage shares and responsibilities. Include vision-mission statements that summarize your business objectives and core principles.

After that, mention your cleaning service business’s history and explain how it came into its recent position. Also, describe your future business goals.

Here is an example of PristineClean’s business goals written using Upmetrics AI-writing assistant :

Next, you may outline some personality and intriguing details like business achievements or recognition, if any.

3. Conduct an Industry and Market Analysis

Starting a cleaning services business requires a strategic roadmap, and the key to developing it lies in a complete industry and market analysis.

This chapter provides valuable insights into your external business environment, including the cleaning industry in which your business operates and its dynamics.

It helps your readers or potential investors to better understand the broader cleaning industry, local market, target customers, emerging market trends, potential challenges, and opportunities.

Here are a few key components your industry and market analysis section must include:

Market Size and Growth Potential

Give a detailed overview of the cleaning industry and determine its market size, growth potential, and target market. Use industry publications, market reports, and statistical data for thorough research.

Also, Identify and describe a few market influencing factors, such as increased hygiene awareness, growing urbanization, eco-friendliness, and changing lifestyles.

Target Market

Specify your target market and define the attributes of your ideal clients. Try to break down the market into segments based on residential or commercial focus, demographics, and specific cleaning service needs.

Learn more about your customers and define the geographic regions you wish to serve. Recognize the local cleaning services demand and identify whether your cleaning business will focus on certain services.

You may also display your cleaning business’s market distribution as follow s:

cleaning business market distribution

Competitive Analysis

Explore all the commercial cleaning businesses in the local market and identify key competitors, including direct and indirect competitors.

To know more about the competitive landscape, analyze their strengths & weaknesses and evaluate their market positioning. From that, pinpoint untapped areas in the market and understand the scope of competitive advantage.

Try to explain how you can offer qualitative cleaning services and develop unique selling propositions(USPs) that set your cleaning business apart.

Conduct a SWOT analysis to evaluate internal & external factors and get better insights.

Market trends

Stay updated on emerging market trends and recent industry practices to write this section. Observe current innovations in cleaning technology and eco-friendly practices. Also, explore ways to implement online booking systems, automated scheduling, or smart cleaning equipment.

Regulatory Environment

Highlight regulatory considerations for your cleaning services business. It includes local regulations, business licenses or permits, health & safety compliance, and insurance requirements.

Have a look at the PristineClean’s regulatory environment:

Regulatory environment

In [Westminster] and its adjacent areas, the commercial cleaning industry is bound by several regulations to ensure quality, safety, and environmental responsibility:

  • Safety Codes: Adherence to [specific state/city safety codes] is mandatory for all cleaning operations.
  • Licensing: Obtaining a [specific janitorial license] is crucial for operating within the city limits.
  • Eco-regulations: Guidelines to limit the use of harmful chemicals, ensuring the safety of both clients and the environment.

“[PristineClean Commercial Solutions]” is committed to full compliance with all regulatory requirements, ensuring our clients receive services that are not only superior but also responsible.

4. List Your Service Offerings

This section provides details of your service offerings and elaborates on your service range, description, pricing strategies, and more.

You may start by describing specific cleaning services that you will be going to offer your customers. Also, highlight the overarching benefits and solutions your cleaning service business will serve.

Your cleaning services might be any of the following:

  • Commercial cleaning services
  • Residential cleaning services
  • Window and Glass Cleaning
  • Carpet cleaning services
  • Furniture and general disinfecting
  • Janitorial Services
  • Green cleaning services

Effectively communicate your cleaning services to the customers by sharing clear pricing plans and service descriptions with project timelines.

Here, you may refer to the below example to draft your own cleaning business’s service offerings:

example of cleaning business service offerings

Next, mention any additional services or customized cleaning service packages based on specific client needs.

5. Outline a Sales and Marketing Plan

The sales and marketing strategy section involves a list of strategies you will use to attract new customers and retain existing ones.

It will help you streamline your marketing tactics and develop effective marketing campaigns to reach your target audience while keeping track of the projected budget and maximizing return on investment.

Here are some of the sales and marketing strategies for your cleaning services business:

Unique Selling Points (USPs)

Specify the USPs for your business that set you apart from the other cleaning services. Emphasize a few aspects, such as specialty services, environmentally friendly cleaning services, or customizable options.

Pricing strategy

Create a pricing strategy that is affordable and competitive, yet profitable. Consider proposing discounts, promotions, or cleaning service packages to entice new customers.

Refer to the below example written for a commercial cleaning business:

Pricing Strategy for PristineClean Commercial Solutions

Our pricing structure is meticulously crafted, reflecting the quality we offer while remaining competitive:

Base Pricing: Competitive hourly rate per [sq. ft./service] to ensure accessibility for various businesses. Our gross margin objectives are outlined based on the nature and scale of the cleaning projects:

  • 70% for specialty cleaning services(carpet, tile, furniture, VCT)
  • 60% for small cleaning jobs (less than $10k per year)
  • 50% for medium job ($10k – $30k per year)
  • 40% for large project work (more than $30k)

Promotions: Seasonal discounts or offers for first-time clients to encourage trial.

Packages: Bundled cleaning solutions tailored for businesses of varying scales, providing savings on combined services.

Professional Branding

Implement a strong online presence through a user-friendly website and spreads a wider reach. Show your project work with virtual tours and 3D imaging to build trust among potential clients.

Social media advertising

Use engaging social media channels to enhance online visibility. Share industry trends, news, and other events on social media to attract potential customers searching for cleaning services.

Partnerships

Always try to build strong relationships with local businesses and real estate agencies. Also, offer special promotions for collaboration. This will expand your reach and generate referrals.

Customer retention strategy

Explain how your commercial cleaning business will build loyalty and retain clients. Try to mention loyalty programs, personalized cleaning services, or various packages.

6. Introduce Your Team

A management team is crucial to demonstrate your business’s ultimate success in the cleaning industry.

This section introduces the business owners and key managers, along with their roles & responsibilities, qualifications, work experience, and compensation plan.

A dynamic and experienced leadership team can be important to weigh authority and help investors to be confident about your cleaning services business’s idea and vision.

You may start by introducing the cleaning business’s owners/founders and key employees, such as the operations manager, marketing director, cleaners, etc. Highlight their education, professional background, and relevant experience in the industry.

Try to include an organizational chart for the management team that depicts the reporting lines and the decision-making flow.

For your reference, you may have a look at the PristineClean’s organizational structure:

example of cleaning business organizational structure

Don’t forget to describe your compensation plan in this section. Include salaries, incentives, or benefits for the management team and cleaning staff.

If your team is lacking, consider mentioning the board of advisors for your business. Also, define their roles and experience in handling cleaning services or small businesses.

7. Outline Business Operations

Now, it’s time to highlight an impactful description of daily business operations and activities. This section includes key aspects such as staffing, operational processes, and quality control measures.

Operational excellence can be critical to achieving your business goals and optimal results committed to clients.

So, briefly outline operational planning, emphasize how it directly impacts the quality of services, and pique the reader’s interest. Here are a few key factors that your operations plan section must include:

Convey the staffing needs for your cleaning services business, including the number of cleaning professionals required, experience, and responsibilities. Also, mention the employee perks and training programs you will provide.

Here is an illustration of a staffing requirement with the help of Upmetrics:

staffing requirement example for cleaning business

Cleaning operations

Summarize the processes and methods you will use to run your cleaning business. It includes the scheduling of appointments, strict cleaning protocols, responsive customer service, communication channels, etc.

Quality control measures

Discuss the regular cleaning service inspections, compliance verifications, and ongoing improvement initiatives through client feedback surveys. This will help you maintain customer service excellence.

Equipment and cleaning supplies

Describe equipment and cleaning supplies to guarantee that all your cleaners have the resources and tools required for high-quality cleaning services. Include inventory, replenishing supplies, latest cleaning techniques, and technology.

8. Prepare Financial Projections

A well-structured and in-depth financial plan is the most crucial and demanding section of any business plan.

In fact, it’s one of the deciding factors for potential investors, banks, or partners to invest or lend money in your cleaning services business.

This section is a detailed blueprint of your company’s financial information and the strategies you will use to reach its long-term goal. It may include all the cash flow & revenue streams, initial startup costs, and earned profits.

This financial forecast is significant in terms of whether you secure funding or not. So, highlight all the below key components in your cleaning business plan:

  • Profit and loss statement(Income statement)
  • Sales forecast
  • Cash flow statement
  • Balance sheet
  • Break-even analysis
  • Tax considerations
  • Business ratios

From the above financial statements, you can identify the funding needs and evaluate the funding resources for your cleaning company, including bank loans, SBA-guaranteed loans, investors, or personal savings.

Download Cleaning Company Business Plan Template

Need help writing your business plan from scratch? Here you go; download our free cleaning company business plan pdf to start.

It’s a modern business plan template specifically designed for your cleaning company business. Use the example business plan as a guide for writing your own.

The Quickest Way to turn a Business Idea into a Business Plan

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With Upmetrics, you will receive easy-to-follow steps, 400+ business plan examples, AI support , and a financial forecasting tool to simplify your entire business planning process.

Whether you’re venturing into a new business or expanding an existing one, Upmetrics provides valuable insights and resources you need to create a successful business plan that perfectly aligns with your goals.

So, don’t wait; start planning now!

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Frequently asked questions, what sections are included in the cleaning company business plan.

A professional cleaning company business plan should include the following sections:

  • Executive summary
  • Company overview
  • Industry & market analysis
  • Service offerings
  • Sales and marketing plan
  • Management team
  • Business operations plan
  • Financial plan

What financial information should I include in the business plan?

You should include below financial information in your business plan:

  • Income statement
  • Use of funds

How often should I update my cleaning company business plan?

It is advisable to review and update your cleaning company business plan at least once annually or more often to reflect specific changes in the business environment, service offerings, or market trends.

Can a business plan template help me secure funding?

Indeed, a well-prepared business plan helps you secure funding or bring on new business partners. It offers a clear overview of your business model, strategies, target market, and financial projections. So, this will significantly enhance your chances of securing funding.

Can the template be customized to fit various types of cleaning businesses?

Absolutely! A modern business plan template can be easily customized to fit various cleaning businesses, such as commercial cleaning, residential cleaning, or other specialized services. Upmetrics provides customizable templates for your specific business needs and cleaning services.

About the Author

business plan for housekeeping department

Vinay Kevadiya

Vinay Kevadiya is the founder and CEO of Upmetrics, the #1 business planning software. His ultimate goal with Upmetrics is to revolutionize how entrepreneurs create, manage, and execute their business plans. He enjoys sharing his insights on business planning and other relevant topics through his articles and blog posts. Read more

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Download How to Write a Cleaning Company Business Plan + Free Template

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Cleaning Service Business Plan Template

Written by Dave Lavinsky

Growthink.com Cleaning Service Business Plan Template

Over the past 20+ years, we have helped over 5,000 entrepreneurs create business plans to start and grow their cleaning services businesses. On this page, we will first give you some background information with regards to the importance of business planning. We will then go through a cleaning services business plan template step-by-step so you can create your plan today.

Download our Ultimate Cleaning Business Plan Template here >

What Is a Business Plan?

A business plan provides a snapshot of your cleaning services business as it stands today, and lays out your growth plan for the next five years. It explains your business goals and your strategy for reaching them. It also includes market research to support your plans.

Why You Need a Business Plan

If you’re looking to start a cleaning services business or grow your existing cleaning services business you need a business plan. A business plan will help you raise funding, if needed, and plan out the growth of your cleaning services business in order to improve your chances of success. Your cleaning services business plan is a living document that should be updated annually as your company grows and changes.

Source of Funding for Cleaning Services Businesses

With regards to funding, the main sources of funding for a cleaning services business are personal savings, credit cards, bank loans and angel investors. With regards to bank loans, banks will want to review your business plan and gain confidence that you will be able to repay your loan and interest. To acquire this confidence, the loan officer will not only want to confirm that your financials are reasonable. But they will want to see a professional plan. Such a plan will give them the confidence that you can successfully and professionally operate a business.

Angel investors are wealthy individuals who will write you a check. They will either take equity in return for their funding, or, like a bank, they will give you a loan.

Finish Your Business Plan Today!

Cleaning services business plan template.

Your business plan should include 10 sections as follows:

Executive Summary

Your executive summary provides an introduction to your business plan, but it is normally the last section you write because it provides a summary of each key section of your plan.

The goal of your Executive Summary is to quickly engage the reader. Explain to them the type of cleaning services business you are operating and the status; for example, are you a startup, do you have a cleaning services business that you would like to grow, or are you operating a chain of cleaning services businesses.

Next, provide an overview of each of the subsequent sections of your plan. For example, give a brief overview of the cleaning services business industry. Discuss the type of cleaning services business you are operating. Detail your direct competitors. Give an overview of your target customers. Provide a snapshot of your marketing plan. Identify the key members of your team. And offer an overview of your financial plan.

Company Analysis

In your company analysis, you will detail the type of cleaning services business you are operating.

For example, you might operate one of the following types:

  • Residential : this type of cleaning services business offers general cleaning services to households. In addition to cleaning services for inside the home, this type of business may also offer exterior cleaning services.
  • Janitorial : this type of cleaning services business serves both residential and commercial clients. These businesses may specialize in a particular niche, such as medical facilities.
  • Carpet Cleaning : this type of cleaning services business clean rugs, carpets and upholstery for residential and commercial clients. Companies in the industry also provide a range of other services including dyeing used rugs, damage restoration services, ventilation duct cleaning and other cleaning services.

In addition to explaining the type of cleaning services business you operate, the Company Analysis section of your business plan needs to provide background on the business.

Include answers to question such as:

  • When and why did you start the business?
  • What milestones have you achieved to date? Milestones could include sales goals you’ve reached, new store openings, etc.
  • Your legal structure. Are you incorporated as an S-Corp? An LLC? A sole proprietorship? Explain your legal structure here.

Industry Analysis

In your industry analysis, you need to provide an overview of the cleaning services business.

While this may seem unnecessary, it serves multiple purposes.

First, researching the cleaning services business industry educates you. It helps you understand the market in which you are operating.

Secondly, market research can improve your strategy particularly if your research identifies market trends. For example, if there was a trend towards “green” cleaning services, it would be helpful to ensure your plan calls for eco-friendly product and service options.

The third reason for market research is to prove to readers that you are an expert in your industry. By conducting the research and presenting it in your plan, you achieve just that.

The following questions should be answered in the industry analysis section of your cleaning services business plan:

  • How big is the cleaning services business (in dollars)?
  • Is the market declining or increasing?
  • Who are the key competitors in the market?
  • Who are the key suppliers in the market?
  • What trends are affecting the industry?
  • What is the industry’s growth forecast over the next 5 – 10 years?
  • What is the relevant market size? That is, how big is the potential market for your cleaning services business. You can extrapolate such a figure by assessing the size of the market in the entire country and then applying that figure to your local population.

Customer Analysis

The customer analysis section of your cleaning services business plan must detail the customers you serve and/or expect to serve.

The following are examples of customer segments: families, schools, apartment complexes, etc.

As you can imagine, the customer segment(s) you choose will have a great impact on the type of cleaning services business you operate. Clearly residential customers would want different pricing and product options, and would respond to different marketing promotions than hospitals.

Try to break out your target customers in terms of their demographic and psychographic profiles. With regards to demographics, include a discussion of the ages, genders, locations and income levels of the customers you seek to serve. Because most cleaning services businesses primarily serve customers living in their same city or town, such demographic information is easy to find on government websites.

Psychographic profiles explain the wants and needs of your target customers. The more you can understand and define these needs, the better you will do in attracting and retaining your customers.

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Competitive Analysis

Your competitive analysis should identify the indirect and direct competitors your business faces and then focus on the latter.

Direct competitors are other cleaning services businesses.

Indirect competitors are other options that customers have to purchase from that aren’t direct competitors. This includes businesses hiring internal janitorial staff, and people doing their own cleaning at home. You need to mention such competition to show you understand that not everyone who needs cleaning services will engage a cleaning business.

With regards to direct competition, you want to detail the other cleaning services businesses with which you compete. Most likely, your direct competitors will be cleaning services businesses located very close to your location.

For each such competitor, provide an overview of their businesses and document their strengths and weaknesses. Unless you once worked at your competitors’ businesses, it will be impossible to know everything about them. But you should be able to find out key things about them such as:

  • What types of customers do they serve?
  • What products and services do they offer?
  • What is their pricing (premium, low, etc.)?
  • What are they good at?
  • What are their weaknesses?

With regards to the last two questions, think about your answers from the customers’ perspective. And don’t be afraid to stand outside your competitors’ locations and ask customers as they leave what they like most and least about them.

The final part of your competitive analysis section is to document your areas of competitive advantage. For example:

  • Will you provide superior cleaning services?
  • Will you provide cleaning services that your competitors don’t offer?
  • Will you make it easier or faster for customers to book your services?
  • Will you provide better customer service?
  • Will you offer better pricing?

Think about ways you will outperform your competition and document them in this section of your plan.

Marketing Plan

Traditionally, a marketing plan includes the four P’s: Product, Price, Place, and Promotion. For a cleaning services business plan, your marketing plan should include the following:

Product : in the product section you should reiterate the type of cleaning services business that you documented in your Company Analysis. Then, detail the specific services you will be offering. For example, in addition to standard residential cleaning services, will you offer damage restoration services?

Price : Document the prices you will offer and how they compare to your competitors. Essentially in the product and price sub-sections of your marketing plan, you are presenting the services you offer and their prices.

Place : Place refers to the location of your cleaning services business. Document your location and mention how the location will impact your success. Discuss how your location might provide a steady stream of customers.

Promotions : the final part of your cleaning services business marketing plan is the promotions section. Here you will document how you will drive customers to your location(s). The following are some promotional methods you might consider:

  • Advertising in local papers and magazines
  • Reaching out to local bloggers and websites
  • Social media advertising
  • Local radio advertising
  • Pay per click advertising
  • Banner ads at local venues

Client Retention

Your cleaning service business plan should discuss not just how you will find customers in the first place, but how you’ll hold on to them and discourage them from switching to another firm. After all, it should be much less expensive to keep a customer than to market and sell to a new one. Some methods of retaining customers involve creating the perception of switching costs; that is, that they will lose money and time when switching to a new cleaning service. Others involve fine-tuning your customer service skills into a customer service system around retention.

Loyalty Program

Creating a loyalty program is a positive way of creating switching costs for your customers. For example, by offering a free cleaning after every 10 cleanings, or some specialty service when certain milestones are missed, your customers will worry about losing the value they have saved up that is only of use if they stay with your company.

Premium Customer Levels

Another related retention strategy is to reward the frequency of customer cleanings. For example, customers who order cleanings once a week and keep that up, can be offered entry into your “premium customer group”, marketed with a branded name to build interest. You can offer members of this group more leeway to schedule last minute cleanings, reschedule or cancel, additional perks, or priority customer service of some other kind. Clients who are almost at the point of qualifying may push themselves to reach that point in order to get these valuable perks.

Tracking Retention

Simply by tracking the numbers and percentages involved in your customer retention can yield valuable information about what you’re doing right or wrong and how successful new initiatives are over time. Statistics to track may include customer complaints, the average speed of complaint resolution, the percentage of customers in a given month who were using your services last month, 3 months ago, 6 months ago, a year ago, etc, and so on. When your staff is aware of these statistics and is given targets to work towards, the message that customer service and retention is a priority is heard loud and clear.

Operations Plan

While the earlier sections of your business plan explained your goals, your operations plan describes how you will meet them. Your operations plan should have two distinct sections as follows.

Everyday short-term processes include all of the tasks involved in running your cleaning services business such as serving customers, procuring supplies, etc.

Long-term goals are the milestones you hope to achieve. These could include the dates when you expect to serve your 100th customer, or when you hope to reach $X in sales. It could also be when you expect to hire your Xth employee or launch in a new city.

Management Team

To demonstrate your cleaning services business’s ability to succeed as a business, a strong management team is essential. Highlight your key players’ backgrounds, emphasizing those skills and experiences that prove their ability to grow a company.

Ideally you and/or your team members have direct experience in the cleaning services business. If so, highlight this experience and expertise. But also highlight any experience that you think will help your business succeed.

If your team is lacking, consider assembling an advisory board. An advisory board would include 2 to 8 individuals who would act like mentors to your business. They would help answer questions and provide strategic guidance. If needed, look for advisory board members with experience in cleaning services businesses and/or successfully running small businesses.

Financial Plan

Your financial plan should include your 5-year financial statement broken out both monthly or quarterly for the first year and then annually. Your financial statements include your income statement, balance sheet and cash flow statements.

Cleaning Financial Projections

Income Statement : an income statement is more commonly called a Profit and Loss statement or P&L. It shows your revenues and then subtracts your costs to show whether you turned a profit or not.

In developing your income statement, you need to devise assumptions. For example, will you serve 20 customers per week or 50? And will sales grow by 2% or 10% per year? As you can imagine, your choice of assumptions will greatly impact the financial forecasts for your business. As much as possible, conduct research to try to root your assumptions in reality.

Example 5 Year Annual Income Statement

Balance Sheets : While balance sheets include much information, to simplify them to the key items you need to know about, balance sheets show your assets and liabilities. For instance, if you spend $50,000 on building out your cleaning services business, that will not give you immediate profits. Rather it is an asset that will hopefully help you generate profits for years to come. Likewise, if a bank writes you a check for $50.000, you don’t need to pay it back immediately. Rather, that is a liability you will pay back over time.

Example 5 Year Annual Balance Sheet

Cash Flow Statement : Your cash flow statement will help determine how much money you need to start or grow your business, and make sure you never run out of money. What most entrepreneurs and business owners don’t realize is that you can turn a profit but run out of money and go bankrupt. For example, let’s say a company approached you with a massive $100,000 damage restoration contract, that would cost you $50,000 to fulfill. Well, in most cases, you would have to pay that $50,000 now for supplies, equipment rentals, employee salaries, etc. But let’s say the company didn’t pay you for 180 days. During that 180 day period, you could run out of money.

In developing your Income Statement and Balance Sheets be sure to include several of the key costs needed in starting or growing a cleaning services business:

  • Cost of equipment like vacuum cleaners, power washers, carts, vans, etc.
  • Cost of maintaining an adequate amount of supplies
  • Payroll or salaries paid to staff
  • Business insurance
  • Taxes and permits
  • Legal expenses

Example 5 Year Annual Cash Flow Statement

Attach your full financial projections in the appendix of your plan along with any supporting documents that make your plan more compelling. For example, you might include any insurance company affiliations or remediation licenses.

Cleaning Services Business Plan Summary

Putting together a business plan for your cleaning services business is a worthwhile endeavor. If you follow the template above, by the time you are done, you will truly be an expert. You will really understand the cleaning services business, your competition and your customers. You will have developed a marketing plan and will really understand what it takes to launch and grow a successful cleaning services business.

Download Our Cleaning Services Business Plan PDF

You can download our cleaning services business plan PDF here. This is a cleaning company business plan template you can use in PDF format.

Cleaning Business Plan FAQs

What is the easiest way to complete my cleaning service business plan.

Growthink's Ultimate Cleaning Service Business Plan Template allows you to quickly and easily complete your Cleaning Service Business Plan.

Where Can I Download a Free Cleaning Service Business Plan PDF?

You can download our cleaning service business plan PDF template here . This is a business plan template you can use in PDF format.

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Since 1999, Growthink has developed business plans for thousands of companies who have gone on to achieve tremendous success. Click here to see how our business plan consulting for small businesses can create your business plan for you.

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Ultimate housekeeping operations management guide [+ checklists].

business plan for housekeeping department

The success of your housekeeping practices directly impact the success of your hotel. If your guest rooms aren’t properly cleaned, it puts not only your property’s reputation in danger—it also puts your bottom line in jeopardy.

According to leading industry professionals, even a single negative review can lose your hotel close to 30 guests . And since modern travelers report that cleanliness is the most important factor in choosing where they’ll stay , your housekeeping operations are a cornerstone of guest satisfaction at your hotel. 

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A couple of key ways you can maintain housekeeping consistency and prevent negative guest experiences is by following housekeeping management best practices and streamlining your hotel’s housekeeping operations. Having proper plans and processes in place to aid in risk prevention and maintain consistent cleanliness across your property goes a long way toward ensuring guest satisfaction and managing your hotel’s reputation. 

In this article, we’ll discuss the basics of housekeeping management, why it’s so important, the ins and outs of staffing and staff management, the importance of checklists, and the benefits of utilizing a digital management solution. 

To continue your learning, check out our comprehensive Hotel Operations Management Guide.

  • Feel Free to Book a Demo Today

What is housekeeping management

The housekeeping management team is responsible for managing and maintaining all operations of the housekeeping department. The hierarchy of a housekeeping department’s organizational chart will look a little different from property to property, depending on the size of the operation and the general housekeeping needs of the hotel . But most of the time, hotels will have a housekeeping manager, an executive housekeeper , an assistant executive housekeeper, and various housekeeping supervisors for different segments of the department.

business plan for housekeeping department

Some segments or different areas of a housekeeping department might include: 

  • Linens/Uniform Supervisor
  • Desk Control Supervisor
  • Floor Supervisor 
  • Night Supervisor 
  • Public Area Supervisor 
  • Horticultural Supervisor 
  • Guestroom Supervisor 

An example of this structure might be that your housekeeping operations include a segment that handles public areas or linens specifically. For these segments, in addition to the executive housekeeping team, you may also have a Public Area Supervisor and a Laundry/Linens Supervisor to help delegate those areas of work. While your directors and executives oversee and manage the high-level operations of housekeeping across the property, individual-level supervisors will handle the details of specific operational segments and report that information up to the executive suite. 

The housekeeping manager will be responsible for delegating tasks to both executives and supervisors, overseeing productivity and consistency, maintaining organization and more. Some other key aspects of a housekeeping manager’s role include: 

  • Hiring and firing within the housekeeping department 
  • Ensuring the availability of necessary tools and cleaning supplies
  • Inventory management such as linens and towels, toiletries, etc. 
  • Optimizing labor by delegating responsibilities and tracking progress

Each level of housekeeping operations is crucial to maintaining efficiency and streamlining productivity—and the way to organize and effectively utilize each area of operations is to go in with a clear housekeeping management plan. 

Why is housekeeping management important?

Housekeeping practices are often closely tied with an organization’s safety culture—so, first and foremost, housekeeping management is critical to the health and safety of everyone who comes through the doors of your hotel. But housekeeping management is important for a multitude of reasons. Structuring your housekeeping operations and planning processes effectively reduces waste, increases efficiency, and aids in achieving and maintaining quality and brand standards across single properties and entire portfolios. 

Housekeeping Manager using Digital System

Inefficient labor practices can lead to significant losses of time and money across your operation. Ineffective cleaning methods can cause wasted inventory and safety risks to both guests and staff. Slow housekeeping turnaround times can directly affect a guest’s travel timeline too, causing guest satisfaction and hotel reputation to suffer. This is where digital housekeeping management systems, like Xenia, come in. By helping to assign, track and measure housekeeping tasks, managers can improve operations and save money.

Housekeeping is one of the most frequent guest touchpoints. The cleanliness of guest-centered spaces is often their first impression of your property. Beyond that, when a guest needs additional towels or toiletries or requests turndown service, it’s the housekeeping team that they’ll interact with. Cleanliness is essentially at the core of guest satisfaction: and housekeeping is the catalyst, directly delivering guest experience. 

How many housekeepers per room do hotels need?

On average, over the course of a typical, eight-hour shift, a housekeeper will clean between 10 - 15 rooms per day. At some hotels, they’ll clean as many as 30 rooms per day . The amount of housekeepers per room your hotel needs will vary depending on available staff, the amount of part-time staff vs. full-time staff you have, the size of hotel rooms, housekeeping staffing needs for public areas and groundskeeping, and more. 

Industry recommendations suggest that for every 10 rooms in a three-star hotel the maximum number of staff needed is eight—in a four-star hotel the suggestion is twelve, and in a five-star hotel: twenty. Ultimately, the size of your housekeeping team depends on your operational needs, your organization’s brand and quality standards and your budgetary requirements. 

How many hours can housekeepers work per shift?

Generally, housekeepers work in shifts that are similar to an average 9 to 5 work schedule. They’ll often work in 8 - 10 hour shifts, cleaning anywhere between 10 - 15 rooms per shift, with a 30 minute break factored in. A maximum shift could be up to 12 hours, but to prevent injury and burnout in such a physically demanding job that produces such a high churn rate, it’s better to alternate staff and keep shifts shorter on average. 

How much should a housekeeper get paid hourly?

The average hourly rate for a housekeeper in the United States is $13/hour and can fall anywhere between $12 and $15 per hour. In more urban areas the pay rate will generally be higher. Salary.com reports that in Los Angeles, California for example, the average rate is closer to the high end of that range at $15/hour and can go as high as $18/hour depending on the hotel, while in a more rural area like Columbia, Tennessee the average is closer to $11.50/hour, below the national median. 

business plan for housekeeping department

But these rates vary even more depending on where they’re being tracked and reported, and whether or not tips are being factored in. Tammy La Gorce from the New York Times News Service found in research that “a housekeeper in a New York City hotel can expect to make an average of $29.41 an hour, while one in Charlotte, North Carolina, might earn an average of $10 an hour.” That’s why, when hiring, it’s important to take a look at a variety of sources to find the average rates for housekeepers in your area and adjust your rates accordingly. 

Oftentimes housekeepers will make additional income from guest tips, but that isn’t always the case depending on the type of hotel, the cost of accommodations, and the length of guest stays. Etip research found that “only about 27% people tip all the time, 31% never do, and 42% sometimes tip.” Because of this, when guests do leave a tip, the average tip range varies pretty drastically. Housekeepers might see varies between $1 and $5 a night in tips. But general tip etiquette for housekeeping suggests that between $3 and $5 a night is the ideal tip guests should leave for satisfactory housekeeping services. 

Experts interviewed by HuffPost news pointed out the differences in tips at hotel types, suggesting that, while the general guideline for tips is $3 to $5 a day, at a five-star hotel located in high-rent areas and large cities such as New York, or Los Angeles, guests should expect to tip $5 to $10 per day. That doesn’t mean housekeepers can consistently expect to make these tips, but it does mean that pay rates and average tips at your property should be factored into your hiring plan, especially if your guests are good about tipping your team.

How to structure and train housekeeping teams

Housekeeping teams should be structured in order of responsibility, shift, and leadership hierarchy. Managers and executives will oversee supervisors, supervisors will oversee staff in individual department segments. Managers often prioritize the onboarding and training of housekeeping team members by level of necessary supervision. 

Housekeeping Department Organizational Chart

Make sure you’ve trained your executives and team supervisors appropriately in order for them to manage direct reports. From there, you can prioritize training for housekeeping staff depending on their skill level and subject-matter expertise. Some team members may require more general training, while others may require more technical or in-depth training to use specific machinery, tools, or cleaning chemicals. 

Training should be an ongoing initiative at your property to ensure that housekeepers are maintaining consistency and following necessary protocols. You can determine the level of ongoing training needed by regularly analyzing team performance. 

How to measure housekeeping performance

You can keep track of housekeeping performance at your property in a variety of ways. One of the best ways is by utilizing standardized checklists for housekeeping processes. Creating standard operating procedures (SOPs) and maintaining their adherence through accessible checklists keeps everyone on the same page and creates a clear paper trail for logging housekeeping procedures and understanding what’s working, where there’s room for improvement, and how you can further optimize operations. 

Xenia Housekeeping Task Management

Digital task tracking is another great way to understand and analyze housekeeping performance. You can even use solutions such as Xenia that provide digital checklist features so your team can complete cleaning and inspections checklists on the go directly from their individual mobile devices. From there, those checklists are automatically logged within a digital system where they can be uploaded into customizable reports and examined in depth to help you spot patterns with assets, failed inspection items, and more. 

Additionally, you can regularly check the online reviews and complaints issued by guests. This can help you to understand if guests are dissatisfied with your property’s cleanliness practices, giving you a better understanding of where your housekeeping team might be falling short. 

Essential housekeeping checklists for hoteliers

You can utilize housekeeping checklists for a variety of procedures at your property. Some essential checklists we recommend using include the following: 

Room Cleaning Checklist 

A room cleaning checklist ensures your housekeepers are maintaining quality and cleanliness standards for every guestroom on the property. Room cleaning checklists include cleaning tasks such as sanitizing surfaces, vacuuming the carpets and rugs, stripping and remaking bedding, dusting decorations and furnishings, and mopping hard floors, amongst other things. This checklist helps ensure consistency across your property. 

Bathroom Cleaning Checklist 

A bathroom cleaning checklist helps you get specific about cleaning expectations for restroom spaces. This checklist could include tasks like wiping and sanitizing countertops, cleaning out the bathtub or shower, replacing soiled towels and used toiletries, checking drains and faucets, ensuring toilet functionality, and more. 

Lobby Cleaning Checklist 

The lobby of your hotel is typically the very first impression your guest has of your property—that’s why it’s crucial to make sure it’s clean and inviting. A Lobby cleaning checklist includes things like mopping hard floors, vacuuming rugs and carpets, dusting furnishings, wiping desks and hard surfaces, replacing publicly used toiletries such as tissue paper and hand sanitizer pumps, and more. 

Laundry Management Checklist 

A laundry management checklist helps you to manage laundry operations at your property. Laundry can be a whole operation in and of itself, so it’s important to outline necessary procedures for staff so everyone stays on the same page to maintain efficiency. A Laundry management checklist may include tasks such as collecting bedding and linens, sorting bedding and linens, transporting laundry to the appropriate facility for cleaning, cleaning and folding bedding and linens, and more. 

Benefits of Housekeeping Management Software

A housekeeping management software can make operations oversight simpler, reduce miscommunication, and streamline productivity in a multitude of ways. A user-friendly digital operations solution like Xenia has robust task management and communication tools for any use case while being simple enough for anyone to use—and quick to adopt and implement. 

Xenia’s user assignment features allow you to instantly see who’s actively clocked in and available for work so you can easily assign them to housekeeping tasks whether you’re in the office or across the property. And with digital checklists housed in one simple, accessible application, your entire team is able to find the procedures they need to follow whenever and wherever they are. When the team works through processes in Xenia, they’re automatically logged in the system too, creating an easy-to-follow audit trail for tasks that makes performance analysis and team communication easier than ever.

Xenia Room Cleaning Checklist App

To top it all off, your team can even include photos and notes on checklist items for optimal clarity, and instant messaging keeps everyone connected from afar. If there’s a quick question or clarification needed, your team can reach you or any other team member with just a few taps of their fingers rather than tracking them down at your busy hotel or disturbing guests with noisy radio calls. And live room status updates ensure rooms are turned over efficiently, so everything is ready for your guests as soon as they check in.

And that’s just the beginning of how Xenia can help you manage your hotel operations. Visit our resources center to learn more about how we can take your housekeeping management to the next level, or book a free product demo any time! We’re here to help you optimize your workflow so you can focus on providing stellar guest experiences every time. 

Streamline Hotel Operations, Maintenance and Quality Assurance with Xenia

Xenia unifies daily operations, maintenance management and quality assurance to help General Managers ensure teams and facilities are effective and efficient.

Xenia Hotel Operations Software

Our customers love Xenia's robust use cases including:

Daily Operations

✔ checklists & sops.

Create checklists, SOPs, Inspections and Data Logs to power accountability, training and staff clarity on every task.

📆 Recurring Tasks

Create recurring schedules for daily opening and closings, performance review meetings, inspections, cleanings and more.

đŸ“Č Chats & Announcements

Centralize team communications with in task chats, one-on-one chats, team messages and company wide announcements

đŸ’Ș Team Accountability

Defeat pencil whipping and disorganized responsibility assessments by standardizing operations with Xenia. Chat with teams on any device, track time, collect photos, and ensure high quality work.

📊 Team Performance Reporting

Use Xenia's analytics dashboards to view staff work reports. Filter by asset, location, category or due date and export the report in PDF or Excel

Maintenance Management

đŸ› ïž work orders.

Create work orders with associated team, asset, location, priority, category and due date. View live progress reports on each work order, chat with teams, and review resulting template submission, images and notes to improve operations.

🧰 Preventive Maintenance

Create a preventive maintenance calendar to ensure asset uptime is not compromised. Attach images, templates, videos and notes to every task and assign to a team or individual for completion.

Generate and attach QR codes to equipment and facility locations to enable fast and accurate inspections and data logs.

📁 Equipment Work History

View work history for every asset and sub asset in Xenia. Review performance data and enable corrective actions to improve your operation.

Quality Assurance

👍 brand standards.

Put your brand standards in a clear and operational checklist to be attached to work assignments.

🔎 Smart Inspection Workflows

Xenia's operations template builder has built in conditional logic into each step. This allows you to trigger actions based on a form response such as creating a corrective action on a failed inspection step, sending a notification to management for out of range meter readings, and much more.

✹ Corrective Actions

Operationalize inspections with fast work order assignment arising from a failed inspection step. All corrective data is stored in the checklist submission for auditing and accountability.

📋 Analytics and Reports

View live dashboard summaries of tasks, employee performance, template submissions and more. Filter, organize and export compliance reports to PDF and Excel formats to simplify compliance management.

Why use Xenia in your hotel operation?

Xenia is empowering hundreds of teams around the world to elevate their hotel operations management. When implemented, Xenia offers benefits such as:

đŸŠŸ Reduce Manual Operations

With Xenia, you can schedule recurring tasks and work orders in minutes. Assigned employees will receive notifications and can complete work on their mobile device.

💯 Standardize Processes & Increase Accountability

Build custom checklists, SOPs, inspections, log books, surveys, meeting agendas and more with Xenia. Attach these to tasks and work orders to clarify work and collect crucial data such as photos, notes, time stamps and more.

đŸ€© Minimize Negative Reviews

Xenia's operations platform increases brand standards and speeds up issue resolution to ensure a positive guest experience. When things do go wrong, Xenia provides a central data suite to identify the root cause and execute intervention plans.

⚡ Speed Up Work Order Resolution Time

Enable any team member to report issues, damage or guest complaints directly on their mobile device. The necessary team will be notified and can resolve the issue immediately.

🏹 Minimize Equipment Downtime

With Xenia's preventive maintenance calendars and work order management, teams can centralize their asset maintenance and ensure every issue is prevented or corrected in short order. This saves teams thousands each year in avoidable repair fees.

🔐 Secure Data Storage

All data in Xenia is securely stored in the cloud for analysis and reporting. We do not delete historical data to ensure that you have a clear view of improvement over time.

business plan for housekeeping department

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Frequently Asked Questions

Got a question? Find our FAQs here. If your question hasn't been answered here, contact us .

What is the role of housekeeping management in a hotel, and how does it impact guest satisfaction and hotel reputation?

Housekeeping management is responsible for overseeing the cleanliness and upkeep of the entire hotel, including guest rooms, public areas, and laundry services.

The housekeeping team ensures that rooms are thoroughly cleaned, linens are fresh, and amenities are well-stocked, contributing directly to guest comfort and satisfaction.

A well-managed housekeeping department plays a crucial role in maintaining high standards of cleanliness, which is often the primary factor guests consider when choosing a hotel.

Poor housekeeping can lead to negative reviews and loss of potential guests and bottom line.

Efficient housekeeping management not only ensures guest safety and satisfaction but also helps in maintaining the hotel's brand standards and overall image.

How do you determine the optimal number of housekeepers needed per room, and what factors influence this decision?

The number of housekeepers required per room depends on several factors: the size and layout of the rooms, the level of service the hotel aims to provide, the number of part-time versus full-time staff, and specific needs for public area and groundskeeping maintenance.

Industry standards suggest different staffing levels based on the hotel's star rating.

For example, a three-star hotel might need fewer staff per room compared to a five-star establishment, which requires more intensive and personalized services.

Moreover, the expected turnaround time for cleaning rooms and the physical demands of the job should be considered to prevent staff burnout and ensure high-quality service.

What are the essential checklists needed for effective housekeeping management in hotels?

Essential housekeeping checklists for hotels include Room Cleaning, Bathroom Cleaning, Lobby Cleaning, and Laundry Management checklists.

  • The Room Cleaning Checklist covers tasks such as sanitizing surfaces, vacuuming, changing linens, and dusting, ensuring each guestroom meets cleanliness standards.
  • The Bathroom Cleaning Checklist focuses on sanitizing countertops, cleaning showers or bathtubs, replacing towels and toiletries, and checking plumbing fixtures.
  • The Lobby Cleaning Checklist is vital for making a positive first impression and includes mopping floors, dusting furniture, and maintaining cleanliness in public areas.
  • Finally, the Laundry Management Checklist ensures efficient handling of bedding and linens, covering collection, sorting, washing, folding, and storage processes.

These checklists help maintain consistency and quality in housekeeping operations, directly impacting guest satisfaction.

How does a digital housekeeping management system like Xenia enhance hotel operations?

A digital housekeeping management system like Xenia streamlines hotel operations by providing tools for task assignment, progress tracking, and performance analysis.

The system allows managers to assign tasks to available staff members instantly, even remotely, ensuring efficient workload distribution.

Digital checklists ensure that all cleaning and maintenance procedures are followed accurately and consistently.

The software automatically logs completed tasks, creating an audit trail for performance analysis and helping identify areas for improvement.

What training and ongoing development are necessary for housekeeping staff to maintain high performance standards?

Effective training and ongoing development are crucial for maintaining high performance standards in hotel housekeeping.

The initial training should cover the hotel's specific cleaning procedures, use of cleaning equipment and chemicals, safety protocols, and customer service expectations.

Ongoing development can include regular refreshers on best practices, updates on new cleaning technologies or products, and training in specialized areas like eco-friendly cleaning methods.

Supervisors should regularly monitor housekeeping staff performance and provide feedback or additional training where needed.

Continuous professional development not only ensures consistent quality in housekeeping services but also contributes to employee satisfaction and retention

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3+ Housekeeping Action Plan Examples in PDF

Housekeeping Action Plan Examples

People who think that working in housekeeping or any hospitality industry is easy. But the truth is, no job is ever easy. Housekeeping is the same, it is not as easy as anyone would think or say. You have to go through a lot of planning for the day, and be as meticulous with your work too. Having to keep the whole place spotless and finishing everything before moving on is no easy feat either. If you are looking for a good action plan for housekeeping, I highly recommend you to check out 3+ housekeeping action plan examples in PDF. 

3+ Housekeeping Action Plan Examples

1. employee housekeeping action plan.

employee housekeeping action plan

2. Housekeeping Corrective Action Plan

housekeeping corrective action plan

Size: 585 KB

3. Housekeeping Services Action Plan

housekeeping services action plan

Size: 116 KB

4. Housekeeping Action Plan Template

housekeeping action plan template

Definition of Housekeeping

Housekeeping means t he management of a home or a hotel . Any place that needs cleaning done. Housekeeping is a job that manages household affairs. A type of work that manages, maintains and organizes cleaning in homes, buildings and any place that may need cleaning. It is also referred to as tasks that need regular cleaning and maintenance.

Definition of Action Plan

An action plan is a detailed planned activity . It should not be confused with a to-do-list. Action plans are a detailed sequence of activities that you plan out. Depending on how long or short you are planning on it. Short term and Long term plans are also part of an action plan. It contains a series of steps you undertake in order to achieve the set of tasks you wrote. In addition to that, these activities have a series of time frames for you to achieve. Action plans are also a stepping stone for achieving the objectives and your goals that you have written out for yourself. Whether it is personal or professional.

Definition of Housekeeping Action Plan

A housekeeping action plan is a list of important and necessary items that people working in the housekeeping field would write down. This type of planning is important since this is where all the lists of things needed to be done are written down. In addition to that, the objectives and the steps are all written down in a certain time frame. These plans need to be properly documented in case of issues that may fall.

Importance of Action Plan

The importance of making an action plan is, you can make a list of all the tasks you need to do. As well as the objectives you need to meet. Your action plan gives you a framework for how you complete the lists one by one. Rather than having to list down all the goals you want to accomplish, which may end in rambles, an action plan makes it easier for you to place them in order of importance. However, action plans differ from to do lists and should not be mixed with one another. A to-do-list is a daily list you need to do in a single day, while an action plan is the tasks that you finish at a given time.

Tools for Housekeeping Action Plans

Tips for housekeeping action plan.

  • State your objectives – Keep your objectives practical or realistic. Objectives that are not realistic are difficult to achieve.
  • Set a time frame – Setting time frames for your action plans. Not only is this practical and better, it also lets you see which of your plans should be completed first. Setting a time frame should be a part of your action plan.
  • Write down the steps taken – Your action plan should also include the steps taken to achieving the goal. From the steps that took you to the right place and the steps that made you take action.
  • List your milestones – Even the smallest and simplest milestone made in your action plan, write them down. This is a stepping stone achievement you did. Be proud of it.
  • Update your action plan – For every achievement you made, update and repeat. Every goal you have reached, or every milestone you have made, update your action plan and make newer plans.

Why is a time frame important for an action plan?

Not only is it practical to add a time frame, it also lets you see which goal or objective you should do first. It gives you time to achieve the goal you set out for yourself.

Is a short term goal still part of the action plan?

Yes. A short term goal also has objectives and a time frame.

How possible is it to tackle the goal of cleaning every room in one day?

That can be a plan, but for it to happen, a time frame must be set for each room to be cleaned. Your action plan should be detailed and realistic.

What can I compare my action plan with?

Think of a detailed lesson plan. Your action plan should be detailed enough that you know which priority you are choosing to do first.

Housekeeping jobs are difficult. Especially if you have no plans on where to begin and where to end. It is not just difficult to work without a plan in hand, but it can get disastrous overtime. The reason why an action plan is needed even in a housekeeping job is because, just like a roadmap, your action plan should be detailed enough to tell you what to do next and what should be done.

business plan for housekeeping department

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Workplace Housekeeping Plan: 7 Tips for Success & Safety

Published: Monday, Sep 26, 2022

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A thorough, effective workplace housekeeping plan sustained over time is a critical addition to any workplace. Unlike at-home housekeeping plans that prioritize aesthetics, workplace housekeeping plans prioritize safety and functionality. 

This means employees are protected while doing their jobs. It also reduces businesses’ risk of lost productivity and earnings when employees cannot do their jobs well because of injury or improperly maintained machinery. 

We created a housekeeping plan for the workplace to help you prioritize safety and function. Keep reading for tips to help maintain this plan long-term to protect your employees and business for years to come. 

Why Is a Housekeeping Plan Necessary for Businesses?

A workplace housekeeping plan establishes a clear outline and checklist of best practices for maintaining safety standards. This ensures all employees are on the same page regarding what is needed and clarifies how and when each task should be completed. Maintaining a clearly written plan can also help you avoid tasks falling through the cracks and keep you from falling behind on regular maintenance requirements. 

In addition to addressing how to handle acute issues that require immediate attention, a housekeeping plan creates an ongoing maintenance plan that helps you avoid reduced productivity when machinery breaks or injuries occur because of a missed safety hazard. With a robust plan, your business will be prepared for emergencies. 

How Is a Housekeeping Plan for the Workplace Different From a Home Cleaning Plan?

While housekeeping at home usually addresses clutter and cleanliness, workplace housekeeping plans prioritize employee and customer safety and the functionality of machinery and processes. Although this includes some cleaning and decluttering, much like a housekeeping plan for the home, it is far more intensive and designed to save lives. 

A workplace housekeeping plan often includes standards required by OSHA and other business regulating agencies. These help to ensure businesses remain compliant with industry regulations.

All of this adds up to financial gain for the business with savings on fines and fees as well as preventing lost revenue during shutdown periods because of injured employees or when good employees are unable to do their job because machinery is faulty or nonfunctioning.

7 Tips for Success & Safety in Your Workplace Housekeeping Plan

1. stock, maintain & use personal protective equipment.

Employees are the greatest asset of every business and employee safety is essential. This starts with ensuring everyone on staff has personal protective equipment (PPE) appropriate to their tasks. It also involves ensuring PPE is stocked, in good working order and replaced as needed. 

Not only should PPE be made available to employees while they are working, but management should also avail themselves of protective gear while implementing the housekeeping plan. This is important because they could come into contact with hazardous materials and dangerous areas. 

2. Mitigate Slip, Trip & Fall Accidents

Slip, trip and fall accidents on the job can devastate everyone involved. Not only do employees endure the injury, but they are also unable to work for some time and may be inhibited in their ability to work long-term or gain promotions. Because accidents on the job mean that employees are unable to work, they can slow down productivity, halt projects and cut into the bottom line. 

The housekeeping plan should include a full inspection of walkways, flooring and rugs at entrances and in any area where employees stand or work with hazardous materials. Any blockages to walkways should be moved, any broken or damaged flooring should be repaired or replaced and appropriate rugs should be in doorways and work areas . 

3. Address Fire Hazards

Housekeeping plans must include a full review of fire safety plans and the tools needed to keep people in the building safe. This involves a review of equipment, exits and protocols.

Fire extinguishers should be available in all hazardous areas and graded for the chemicals or substances in use. Fire extinguishers should always be accessible, and they should be adequately maintained and replaced as needed. 

Fire exits need to be available throughout the building and all walkways should remain free of debris and obstruction. Fire alarms and automatic sprinklers should be checked regularly per the housekeeping plan. Clear protocol for evacuating the building or handling a fire should be drawn up and reviewed with employees regularly. 

Protocols should be in place to prevent fires in the business, especially when handling hazardous or combustible materials. Additionally, if the building is cluttered, it should be cleaned up and removed regularly. 

4. Manage Dust & Waste

In some industries, dust is an air quality issue. Dust and unmanaged waste can be fire hazards. A layer of dust on surfaces can be a conductor for fire, and an overflow of waste can be the same. 

Housekeeping plans should incorporate the installation and maintenance of industrial fans that can pull the dust out of the air and away from employees and surfaces. It should also include a waste management plan that ensures there are enough receptacles to provide a safe space to dispose of garbage and that there is sufficient hazardous waste disposal. The plan should ensure all waste is disposed of regularly and properly. 

5. Stop Hazardous Material Transfer

Anywhere hazardous materials are used will require special cleaning agents and customized cleaning protocol. Mats used in those areas should be cleaned regularly and after every spill, no matter how minor.

If necessary, showering facilities, eyewash stations or other interventions for toxic material exposure may need to be installed and maintained as part of an overall housekeeping plan in the workplace.

6. Stop Falling Hazards

In warehouse settings with tall shelves and large stacks of boxes, it is important to prevent items from falling onto employees. This starts with decluttering shelves and areas around shelves. It continues with ensuring all stacked boxes are secured with the proper railings and structures. 

Heavy objects should be on lower shelves when possible and all objects should be pushed back from the edge of the shelf. 

The layout and organization of storage and shelves should be set up for ease of access. During the implementation of the housekeeping plan, the layout and organization of items in storage should be assessed and double-checked.

7. Store Hazard Materials Safely

It is important to ensure employees are protected when using hazardous materials and can take care of themselves if their eyes or skin are exposed to toxic materials. It is also important to ensure all hazardous chemicals required for the business are stored safely. This reduces the likelihood of exposure.

Check the storage of all hazardous chemicals at the end of every shift. Housekeeping plans should follow up with that process and ensure employees are properly trained and regularly reminded of best practices regarding the use of toxic chemicals and other hazardous materials. 

What Are the Best Practices for Maintaining a Housekeeping Plan in the Workplace? 

Implementing a thorough, well-designed housekeeping plan is a great start, but it won’t help you manage any facility unless it is used properly. Here are a few additional tips to ensure your housekeeping plan is a success:

Add frequency to each item in the housekeeping plan. Some housekeeping tasks will require attention every shift, while others will need to be checked daily, weekly or monthly. It’s important to clearly indicate what needs to be done when and include a place to note the date of the last intervention. The steps taken should also be noted so the next person can access them to implement the housekeeping plan.

Write out detailed, step-by-step standards of practice. Commonly referred to as SOPs, these will help make sure everyone who completes a task on the housekeeping plan does so in the same way, using the same materials and with the same expectations and goals. These can be used to train employees and made available to anyone implementing the housekeeping plan.

Assign specific items on the housekeeping plan to specific people. Not everyone will be qualified to perform all the tasks required on the housekeeping plan, so make sure each task is assigned to a specific person to promote accountability and follow-through. 

Maintain records. It is important to have a central location where everyone who implements the housekeeping plan can record the date and time they completed a task, what they found, how they responded and whether a follow-up is needed. 

Create goals and expectations. There are certain things to look for in various aspects of the housekeeping plan. Machines will have an expected performance measure and require a certain amount and type of cleaning supplies on hand. Clearly define the expectations and goals. Make sure to include a place to note when they have been met.

Audit the housekeeping plan annually. Businesses change throughout the year. New machinery is incorporated, new processes and standards are developed and regulations change . The housekeeping plan should be updated annually to include all these changes, edit any SOPs that have not proven valuable and drop SOPs that are no longer necessary. 

Make choices that support success for years to come. When choosing goals and processes for management of machinery and employee conditions and compliance, make choices that address big-picture goals and short-term concerns.

Don’t overlook the details. In light of the bigger maintenance and compliance issues, it is easy to forget the little things that must be addressed to facilitate the housekeeping plan. For example, make sure cleaning supplies are always topped off, rugs and mats meet the compliance standards of the industry and employees always have access to the PPE they need to do their jobs safely. The good news is that you can assign this task to Alsco.

At Alsco, we take care of the details so management can stay focused on big-picture projects. We can help you manage restroom supplies , uniforms , floor mats and cleaning supplies to make sure employees always have what is needed to get the job done.

To find out more about how we can help, call Alsco today to discuss your needs. We are happy to help you manage your business needs so you can focus on what you do best — running your business.

Workplace Housekeeping: Basic Guide . Canadian Centre for Occupational Health and Safety.

Flammable Liquids . Occupational Safety and Health Administration.

General Requirements . Occupational Safety and Health Administration.

Housekeeping in the Workplace . National Ag Safety Database.

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Key Performance Indicators for Housekeeping – Explained with Examples

Housekeeping is the linchpin of a successful hospitality operations.

It refers to the management of cleanliness, orderliness, and aesthetic upkeep of various areas within hotels, resorts, or other lodging establishments.

It encompasses a range of tasks and responsibilities aimed at maintaining a clean, safe, and welcoming environment for guests.

Big and reputed brands of hospitality always assess how their housekeeping perform and progress.

For this purpose, key performance indicators (KPIs) for housekeeping, plays a pivotal role in gauging and elevating performance standards.

From cleaning efficiency and guest satisfaction to staff performance and quality control, we explore the essential metrics that can revolutionize housekeeping operations.

Let’s dive in and learn more about this.

What are Key Performance Indicators?

Key performance indicators (KPIs) are measurable values that demonstrate how effectively a business or an organization is achieving its key objectives.

These indicators are crucial for evaluating performance and progress toward specific goals, providing a quantitative measure of success.

KPIs must be expressed in numerical terms, allowing for objective measurement and comparison.

KPIs should be relevant to the specific area of focus or the aspect of performance being measured. They should align with the core activities and outcomes of the organization.

KPIs should provide information that can guide decision-making and drive improvements. They aren’t just metrics for measurement but tools for informed management.

Why KPIs are important for Housekeeping? 

Key Performance Indicators (KPIs) play a crucial role in housekeeping for several reasons:

Performance Measurement

KPIs provide quantifiable metrics that enable the measurement of housekeeping performance. By tracking specific indicators, such as the average time to clean a room or guest satisfaction scores, businesses can assess how well their housekeeping operations are meeting established standards.

Guest Satisfaction

Housekeeping is a pivotal factor in guest satisfaction. KPIs related to cleanliness, room preparation times, and response to guest requests help ensure that the quality of housekeeping services aligns with guest expectations. Positive KPI outcomes in these areas contribute to high guest satisfaction, positive reviews, and repeat business.

Operational Efficiency

KPIs help identify areas of inefficiency in housekeeping operations. Metrics such as rooms cleaned per hour and cleaning cost per room assist in evaluating the productivity of housekeeping staff. Improvements in operational efficiency can lead to cost savings and enhanced overall performance.

Resource Optimization

Tracking KPIs related to inventory management, including consumables usage and cleaning supplies turnover, aids in optimizing resource allocation. Efficient resource utilization is not only cost-effective but also ensures that housekeeping staff have the necessary tools and supplies to maintain high standards.

Staff Performance

KPIs related to staff attendance, training completion rates, and employee satisfaction provide insights into the performance and well-being of the housekeeping team. Identifying and addressing issues in staff performance and satisfaction contribute to a more motivated and effective workforce.

Quality Control

KPIs act as tools for quality control in housekeeping. Inspection scores, compliance with cleaning standards, and re-cleaning request frequency help maintain consistent and high-quality cleaning standards. Continuous monitoring of these KPIs ensures that deviations from established norms are promptly addressed.

Continuous Improvement

KPIs are integral to the process of continuous improvement. Regularly reviewing and analyzing KPI data allows businesses to identify areas for enhancement and implement strategies to address shortcomings. This iterative approach fosters a culture of ongoing improvement in housekeeping operations.

Strategic Decision-Making

KPIs provide valuable data for strategic decision-making. Managers can use KPI insights to allocate resources effectively, set realistic goals, and make informed decisions that positively impact both operational efficiency and guest satisfaction.

Common Challenges in Housekeeping

Housekeeping is not an easy job and there are various challenges to ensure its quality standards.

Recognizing and addressing these challenges are essential for maintaining high standards and ensuring guest satisfaction.

A. Staffing Issues

The hospitality industry often grapples with high turnover rates in housekeeping staff, leading to a constant need for recruitment and training.

Variability in occupancy rates during different seasons can pose challenges in adequately staffing housekeeping teams, leading to periods of understaffing or overstaffing.

B. Training and Skill Development

Ensuring consistent and standardized training programs for housekeeping staff is crucial to maintaining a unified approach to cleanliness and service quality.

Housekeeping tasks are evolving with technological advancements. Ensuring that staff is adequately trained to use modern cleaning equipment and systems is an ongoing challenge.

The ability of staff to perform multiple tasks, from room cleaning to handling guest requests, requires a comprehensive approach to cross-training.

C. Quality Control and Consistency

Conducting regular inspections to maintain quality standards can be challenging, especially in large establishments, leading to lapses in quality control.

Achieving consistent cleanliness and service quality across different shifts and different staff members requires robust systems and communication protocols.

Tailoring housekeeping services to individual guest preferences while maintaining consistency across the establishment can be complex.

Key Performance Indicators for Housekeeping – Examples

The following Key Performance Indicators (KPIs) in the realm of cleaning efficiency provide valuable insights into the productivity and cost-effectiveness of housekeeping teams.

1. Cleaning Efficiency

The most obvious performance indicator for housekeeping is cleaning efficiency Here are two basic KPIs that are used to measure cleaning efficiency.

a. Average Time to Clean a Room

The first and foremost is the average time, in minutes, it takes for housekeeping staff to clean a single room. This KPI indicates the efficiency of cleaning processes and staff productivity. Deviations from the established average may signal areas for improvement or additional training.

b. Cleaning Cost Per Room

The total cost incurred to clean a single room, including labor, cleaning supplies, and any additional expenses. Through this KPI, we can assess the cost-effectiveness of housekeeping operations. Monitoring and optimizing this KPI can lead to better budget management and resource allocation.

2. Guest Satisfaction

In the realm of hospitality, guest satisfaction is paramount, and the housekeeping department plays a pivotal role in shaping the overall guest experience.

The following Key Performance Indicators (KPIs) related to guest satisfaction offer valuable insights into the quality of housekeeping services and their impact on guest perceptions.

a. Guest Feedback and Ratings

Aggregated feedback and ratings provided by guests that are often collected through post-stay surveys or online review platforms.

This KPI measures the overall satisfaction of guests with housekeeping services. Positive feedback and high ratings indicate a positive guest experience and effective housekeeping practices.

b. Number of Guest Complaints Related to Housekeeping

The total count of guest complaints specifically related to housekeeping services.

This KPI highlights potential areas for improvement in housekeeping operations. A decrease in the number of complaints over time signifies enhanced service quality.

c. Repeat Guest Rates

The percentage of guests who choose to revisit the establishment.

It reflects overall guest satisfaction, including their experience with housekeeping services. A high repeat guest rate suggests that guests are pleased with their previous stays, including the quality of housekeeping.

3. Inventory Management

Effective inventory management is crucial for maintaining operational efficiency in housekeeping.

The following Key Performance Indicators (KPIs) related to inventory management provide insights into resource utilization, cost control, and sustainability.

a. Consumables Usage and Wastage

The measurement of how efficiently consumable items, such as toiletries and amenities, are utilized in housekeeping tasks, alongside monitoring any wastage.

Efficient usage and minimal wastage contribute to cost savings and sustainability. High wastage may indicate a need for better training or adjustments to ordering quantities.

b. Linen and Towel Utilization

The measurement of the use and turnover of linens and towels within a specified period.

It is about how linens and towels are utilized optimally without unnecessary replacements. Effective linen management reduces costs, supports sustainability, and maintains a consistent standard of cleanliness.

c. Cleaning Supplies Inventory Turnover

The rate at which cleaning supplies are used and replenished over a specific period.

This KPI indicates the efficiency of inventory turnover and helps prevent overstocking or stockouts. A high turnover rate suggests effective usage of cleaning supplies, reducing storage costs and minimizing the risk of expired products.

4. Staff Performance

The effectiveness and morale of housekeeping staff significantly impact the quality of service provided. Key Performance Indicators (KPIs) related to staff performance offer insights into the productivity, engagement, and satisfaction of the housekeeping team.

a. Staff Attendance and Punctuality

The measurement of employees’ regular attendance and adherence to scheduled work hours.

Consistent attendance and punctuality are essential for maintaining a reliable housekeeping schedule, ensuring that tasks are completed on time and contributing to overall operational efficiency.

b. Training Completion Rates

The percentage of housekeeping staff who have successfully completed required training programs.

It reflects the level of skill and knowledge among the team. Higher completion rates indicate a well-trained workforce capable of delivering consistent and high-quality housekeeping services.

c. Employee Satisfaction and Turnover Rates

Employee satisfaction is typically measured through surveys, while turnover rates represent the percentage of staff leaving the organization within a specified period.

High employee satisfaction correlates with better performance and service quality. Monitoring turnover rates helps identify potential issues and allows for proactive measures to retain skilled staff.

5. Quality Control

Maintaining high-quality standards is paramount in housekeeping to ensure guest satisfaction and uphold the reputation of an establishment. Key Performance Indicators (KPIs) related to quality control provide insights into the consistency and effectiveness of housekeeping services.

a. Inspection Scores

Scores assigned during regular inspections assessing the cleanliness and overall quality of rooms or facilities.

High inspection scores indicate adherence to standards and guest expectations. Regular monitoring helps identify areas for improvement and ensures consistent quality.

b. Compliance with Cleaning Standards

The degree to which housekeeping staff adhere to established cleaning protocols and standards.

It ensures consistency in the quality of cleaning services. Monitoring compliance helps maintain a uniform level of cleanliness throughout the establishment.

c. Frequency of Re-cleaning Requests

The number of requests from guests for additional cleaning or re-cleaning of rooms.

High re-cleaning request frequency may indicate lapses in initial cleaning quality. Monitoring and addressing these requests promptly contribute to guest satisfaction and quality improvement.

Implementing KPIs in Housekeeping Operations

Implementing Key Performance Indicators (KPIs) in housekeeping operations is a strategic process that involves goal setting, staff training, and leveraging technology for effective data management.

This section outlines crucial steps to seamlessly integrate KPIs into the fabric of housekeeping practices

A. Setting Realistic and Measurable Goals

Clearly define the objectives of housekeeping operations, considering factors such as guest satisfaction, operational efficiency, and resource optimization.

Ensure that housekeeping KPIs align with the broader goals and vision of the organization. This alignment reinforces the contribution of housekeeping to the overall success of the establishment.

Set specific, measurable, achievable, relevant, and time-bound (SMART) targets for each KPI. This makes it easier to track progress and evaluate success.

B. Training Staff on KPI Tracking and Improvement Strategies

Communicate the importance of KPIs to staff, emphasizing how their performance contributes to overall guest satisfaction and operational efficiency.

Equip staff with the knowledge and skills required to accurately collect and record relevant data for each KPI. This may include using digital tools or manual tracking methods.

Establish ongoing training programs to keep staff updated on KPI tracking methodologies and improvement strategies. This ensures that the team remains aligned with organizational goals.

C. Utilizing Technology for Data Collection and Analysis

Choose technology tools and software that facilitate the collection, storage, and analysis of KPI data. This may include dedicated housekeeping management systems or integrated hospitality software.

Leverage technology to capture data in real-time. This not only reduces manual errors but also allows for quick response to emerging trends or issues.

Implement analytics tools to gain deeper insights from KPI data. This facilitates informed decision-making and the identification of patterns or areas requiring improvement.

Challenges and Solutions in Implementing Housekeeping KPIs

Implementing Key Performance Indicators (KPIs) in housekeeping operations is not without its challenges. Addressing these challenges strategically is crucial for the successful integration of KPIs into the daily operations of diverse establishments

A. Overcoming Resistance

Resistance to new processes or performance metrics can be a significant hurdle, especially if staff members are accustomed to existing routines.

Clearly communicate the reasons behind the introduction of KPIs, emphasizing the benefits for both staff and the organization.

Involve staff in the decision-making process related to the selection of KPIs. This fosters a sense of ownership and reduces resistance.

Provide comprehensive training on the purpose and implementation of KPIs. Offer ongoing support to address any concerns or challenges that arise.

B. Addressing Data Accuracy and Reliability Issue

Inaccuracies in data collection or reporting can compromise the reliability of KPIs, leading to incorrect assessments.

To address this issue, it is always recommended to implement standardized procedures for data collection to ensure consistency across the housekeeping team.

Regularly conduct quality assurance checks on the data collected. This involves spot-checking and verifying data to identify and rectify errors.

Leverage technology tools for automated data collection, reducing the likelihood of manual errors. Implement training on the proper use of these tools.

C. Adapting KPIs to Different Types of Establishments

Different types of establishments, such as hotels, resorts, and vacation rentals, may have unique requirements and challenges.

Customize the selection of KPIs based on the specific needs and priorities of each type of establishment. For example, a resort may prioritize outdoor cleanliness.

Benchmark KPIs against industry standards while considering the unique characteristics of each establishment. This helps in setting realistic and relevant targets.

Allow flexibility in the implementation of KPIs to accommodate the distinct operational structures and priorities of different establishments.

Final Words

KPIs serve as invaluable tools, offering a quantitative lens through which to measure, analyze, and continually improve key aspects of housekeeping performance. Some of KPIs for housekeeping are shared here but every organization has its own unique context so it can develop KPIs for its own usage. Setting up KPIs and implementing these is a tedious task that requires strategic approach to address challenges and use KPIs to improve efficiency of operations.

About The Author

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Tahir Abbas

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6 Ways Housekeeping Departments Can Reduce Costs

Stephen Alemar

Staffing shortages and rising supply chain costs have put hotels, and their workforces, on the back foot. Housekeeping departments, in particular, feel the sting of these industry challenges as their work can be physical and labor intensive . Finding ways housekeeping departments can reduce costs is crucial to bolster business.

But while it’s important, you need to be careful not to damage staff satisfaction in doing so.

If the right methods, technology, and strategies are employed, hotels can end up saving money while reducing staff turnover. In this blog post, we’ll explore the role of housekeeping and how hotels and housekeeping departments can reduce costs. 

The Role of Housekeeping at a Hotel

The housekeeping department is an incredibly important part of a hotel - or any organization for that matter.

Responsible for cleaning, supplying towels to occupied rooms, flipping them after checkout, housekeeping exists to maintain standards throughout the hotel. They also ensure the rest of the hotel - front desk, restaurant, hallways - sparkle.

Simply put, a housekeeping team can make or break a guest’s stay. Often, the cleanliness and put-together-ness of a room - and the rest of the hotel - can be the first things the guest sees upon entering. 

Is Hotel Housekeeping Changing?

Now, with COVID-19 and sustainability on everyone’s minds, housekeeping as we knew it before the pandemic is changing .

Some hotels have scrapped “daily housekeeping”, which helps save money. Other hotels are looking at ways their housekeeping department can reduce their impact on the environment , like reducing their use of bleach or switching paper towels for microfibre cloths.

What’s more: hotels and organizations everywhere are struggling to hire, and that has led them to offer more flexible working hours to current and future staff members. 

See how Canary can help you cut housekeeping costs!

What do modern guests expect of housekeepers?

You know who else is changing? Your guests. Travelers have never been so eco-minded, paying attention to your sustainable practices, and even how you treat your staff. Make a good impression and guests may just be sleeping easy, feeling good about their choice of hotel. 

However, it goes without saying that guests still want impeccable cleanliness. Stains on the sheets, an unvacuumed carpet, hair in the shower, used bottles in the mini-bar? These things are still unacceptable. 

Make a bad impression and you can probably expect some blow back once the guest has left the premises. Travelers now rely heavily on booking and review sites, which makes it easier for them to publish their experience of your hotel. 

That’s why it’s so important to encourage good reviews - not just with great service, but with technology to push them to sites like Tripadvisor. 

It’s never been so important to ensure that housekeeping is thorough. Leave no stone unturned when it comes to flipping rooms, especially. Just a small stain on bed linen could prompt a bad review.

Six ways housekeeping departments can reduce costs 

Reducing costs throughout your housekeeping department isn’t too difficult - not when you create a succinct plan which considers the implications of different cost-cutting options. 

1. Improve employee onboarding & retention

In early 2022, 3.5m U.S. people left the workforce, permanently or temporarily. This was The Great Resignation, and it wasn’t only confined to the United States. 

In fact, the BBC reported recently that resignations are still piling up, suggesting that COVID-19 was merely the catalyst of a storm that had been brewing for years before. 

“Some of these things have been bubbling over the past decade or more, and the pandemic really just put a magnifying glass over it all.” – Kristie McAlpine professor of management at Rutgers University School of Business – Camden, US

So, why is this important for cost-savings? 

According to ICTSD , it can cost a hotel 30 to 150% of an employee's salary to replace them.

High turnover rates have disastrous consequences including reduced employee morale, productivity, leading to more resignations. It also contributes to poor customer service and more mistakes due to an overworked team.

First of all, start employees off on the right foot with excellent onboarding. Send a know-before-you-go email to housekeeping employees before their first day outlining everything they’ll need to know (dress code, direct report, colleagues etc.).

Create a checklist for new employees like policies and procedures, various training and information on who they can ask for help. If you want to go an extra mile, assign a mentor for them during their first month. 

Deploy various training programs which deal with topics like harassment and diversity and inclusion to educate current employees, and make employees feel valued. 

In addition, use technology like digital tipping to increase your staff’s compensation without hurting your bottom line.

2. Use Contactless Checkout to speed up housekeeping

Housekeeping departments, especially nowadays, are spread thin and possibly working with a skeleton staff. What’s worse is that they often have to guess when guests have checked out, which makes their job even harder. 

The temptation may be there to reduce your workforce, but this can have many unintended consequences. Investing in automation and technology may help you reduce costs overall, and also improve the workloads of your staff. 

One of the best ways to help your housekeeping teams is by using contactless checkout technology. Canary Contactless Checkout actually notifies Housekeeping once a guest has left, when they plan to leave, or if a late checkout time has been requested. 

The Mandolay uses Canary Contactless Checkout to help his staff prioritise and streamline - which in turn saves the hotel money.

“I’ve cut the wage bill in half," said Milliken. The efficiency gains have allowed the Mandolay to actually thrive in a tight labor market where other hotels are struggling to find enough staff. He continued, “I’m so glad we’re relying on technology for operational areas of our business because it means we’re not really feeling the pinch as much as others.” - Managing Director, Matthew Millike, The Mandolay Hotel

Try out Canary Contactless Checkout for free

3. Encourage guests to reuse their towels

Saving water doesn’t just save you money, it saves the environment. One of the best ways to do this is by encouraging guests to reuse their towels. This can help you cut outsourcing (or in-house labor), water consumption, and sewage costs. 

Provide specific instructions if they would like new towels, such as leaving them in the bathtub. Leave a small tent card on the bathroom counter with instructions, or a small sign on the wall - somewhere guests are likely to see it. 

Reducing towel usage isn’t just about saving water, either. Less washing means less wear and tear, meaning your towels last longer. 

Many hotels across the globe are already doing this, and often guests are happy to reuse towels to help the environment. Caesars Las Vegas saved roughly 30m gallons of water in one year, translating to cost savings of around $135,000 - $218,000 per year” on water heating (NatGeo).

In addition, U.S. hotels can partner with WaterSense , an EPA national voluntary partnership program that helps families and businesses identify ways to save water. According to their website: “Over the past 16 years, WaterSense partners have helped Americans save more than 6.4 trillion gallons of water.” Here’s how hotels can work with WaterSense. In addition, you can join 860 hotels and take the H2Otel Challenge.

Here are a few towel-washing tips for your housekeeping teams:

  • Wash towels separate from other linens. Avoid hot water - as this can damage the fibres, and instead use white vinegar to fluff up your towels and give them the best clean. 
  • Dry towels responsibly. Use a low-heat to dry towels, as high heats can damage fibres much like washing. Ensure they are dried thoroughly to prevent mildew.
  • Buy 100% cotton. Skimping on towels could cost you more in the long-run. Cotton towels are softer, more durable, and will delight your guests. 

4. Use Canary Guest Messaging to speed up housekeeping duties

With all the jobs your housekeeping teams have to do in a day, automating processes can make a positive impact on employee productivity and your bottom line. Receiving calls from staying guests while tackling a long list of to-dos in a day means added stress on a stretched housekeeping team. 

Guest messaging technology can take away this burden, free up your staff’s time and improve their efficiency by 20%. Guests can text down to reception or housekeeping to make requests, allowing you to free up your phones for important calls and bookings. 

Even better: guests receive automatic AI replies, meaning your staff don’t need to worry about responding and can instead focus on delivering fantastic service.

This also contributes to a great guest experience , which will help you earn more bookings, loyalty, and revenue in the long-term. 

EMBED on page: https://www.youtube.com/watch?v=IWZwLJ4SRJs&ab_channel=CanaryTechnologies

5. Adjust minutes per room (MPR) for each type of room

Data and analytics are now at our fingertips. That means we can make more informed, smarter decisions. 

Curb labor costs by analyzing your minutes per room (MPR) or minutes per occupied room (MinPOR)- similar to analysing something like RevPAR. 

According to Hotel Mogel , each room needs around 20-30 minutes for a thorough clean. They suggest that if a hotel is forecasted to fill 3000 room nights in a month, this adds up to 1000 - 1500 hours of labor. This, they add, results in a monthly cost of $20,000 - $30,000 at a wage of $20 per hour. 

They conclude that by saving just two minutes, hotels could save £2,000 for the upcoming month. 

Find out what areas take the longest to clean. Are there faster techniques for various tasks? Now and again, observe your housekeeping staff - or even pitch in - to discover areas for opportunity. 

6. Cross-train your staff

When hotels operate with a skeleton staff, certain departments can end up understaffed which results in a poor customer experience, poor reviews, and overworked team members.

Thankfully, there are ways to avoid situations such as these - and it involves cross training. Rolling out cross-training programs for your workforce - and managers! - means that all employees could be specialised in one area, but proficient in a few others. Getting managers involved could also help improve the culture of your hotel, giving the opportunity to get to know employees and to work one-on-one with guests. 

“ Being a successful manager requires the ability to understand all of the moving pieces of their operation. ” - Kevin Lillis, CEO of Hospitality Alliance ( Hotel Business )

Even if you’re operating at full staff levels, it’s still useful in case employees call in sick. It may also improve employee retention and satisfaction as they are building skills and increasing experience. 

Take heed, though: don’t use this method at the expense of your current employees. While it can help take the burden off certain teams, expecting staff to do the work of multiple people too often can leave them feeling tired and unhappy.

Cut costs while improving employee morale

In today’s economy, cutting housekeeping costs is crucial, but so is keeping your staff happy. It’s a balancing act, which means proper research before you make the jump is crucial. When planning, think up pros and cons to each decision and potential knock-on effects. 

One thing is clear, however: your housekeeping department is crucial to your business and to the comfort of your guests. Give them the tools to work quicker, such as technology to reduce workload and improve the customer experience. Look at how you can optimize housekeeping checklists & tasks to save time and costs. 

Finally, consider how being more sustainable could save you money - and even improve your reputation among eco-minded travelers! 

Next up, discover how cashless tipping solutions are a must for a happy workforce — such as driving up to a 5X increase in staff tips.

Learn How Canary Can Help Your Properties Thrive

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Action Plan Template for Housekeeping

  • Great for beginners
  • Ready-to-use, fully customizable Subcategory
  • Get started in seconds

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  • Create visualized action plans so you can prioritize tasks at a glance
  • Assign tasks to housekeepers in charge of specific areas or duties
  • Track progress on all housekeeping objectives while staying organized

Benefits of a Housekeeping Action Plan Template

  • Reduced stress and improved morale
  • Reduced clutter and improved efficiency
  • Improved communication between team members
  • More organized work spaces

Main Elements of a Action Plan Template for Housekeeping

  • Date range for which the plan will cover
  • List of all tasks to be completed
  • Procedures for completing each task
  • Resources required to complete the tasks
  • timelines for completing the tasks

How to Use a Housekeeping Action Plan Template

1. set a goal., 2. create a schedule., 3. make a list of supplies needed., 4. monitor progress., related action plan templates.

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smart goals for housekeeping

13 SMART Goals Examples for Housekeeping Staff

The housekeeping staff plays an essential role in the success of hotels and resorts, where their performance is crucial in creating a clean and welcoming environment for all guests.

Therefore, developing SMART goals keeps everyone motivated and on track. Here are 13 SMART goals examples for housekeeping staff to improve their skills and enhance guest satisfaction.

Table of Contents

What is a SMART Goal?

The SMART approach enables housekeeping staff to set practical goals to enhance their performance. SMART stands for specific, measurable, attainable, relevant, and time-based.

Each SMART element plays a vital role in success:

Specific goals are the cornerstone of the SMART framework. The more precise and well-defined a goal is, the higher the likelihood of accomplishing it.

For example, if you strive to improve room presentation, you could establish a target like “deep cleaning the room” and “meeting quality standards.” That’ll provide clear guidance on what must be done.

Quantifiable goals are essential as they allow the housekeeping staff to measure progress accurately. By monitoring changes regularly, they can make necessary alterations in their working style to reach ideal results.

It would be best if you considered your current abilities and strengths. Setting unrealistic goals may lead to frustration, demotivating you from achieving any objectives altogether. They should challenge you but still fall within your range of capabilities.

You should know that relevancy is vital to keep in mind while developing housekeeping staff goals. By clearly understanding what aligns with the department’s mission, you can begin pursuing meaningful goals and objectives.

Establishing timelines allows housekeeping staff to prioritize their efforts according to the objectives’ urgency and importance. They will find it more manageable to avoid time wastage, ensuring the team is on track to hit their desired targets.

Here are some examples of SMART goals for housekeeping staff:

1. Reduce Average Cleaning Time

“I aim to reduce the average cleaning time for guest rooms by 5 minutes (from 30 to 25 minutes) over two months. This will be done through better training on efficient cleaning techniques and time management.”

Specific: This outlines the action (training staff on cleaning techniques and time management ) to reduce the average cleaning time by 5 minutes.

Measurable: The cleaning time can be measured before and after the training.

Attainable: You will be trained in order to make this goal more achievable.

Relevant: This statement is pertinent to improve housekeeping efficiency.

Time-based: Goal completion is set for the next two months.

2. Improve Organization of Supplies

“Within three weeks, I will improve the organization of cleaning supplies and equipment in the supply closets to make it easier and faster for staff to find what they need. I hope to save time and reduce frustration during the workday.”

Specific: The aim is to improve cleaning supplies and equipment organization.

Measurable: You can monitor the change in workday frustration levels for the housekeeping staff.

Attainable: This is feasible with implementing an improved organization system.

Relevant: The goal highly relates to improving work efficiency within the housekeeping department.

Time-based: There is a three-week timeline to attain success.

3. Maintain Consistent Cleanliness Levels

“I’ll develop and implement a standardized cleaning checklist and schedule regular inspections and feedback sessions by the end of this quarter. Consistently high level of cleanliness will boost guest satisfaction and reduce complaints.”

Specific: You’ll detail the necessary steps to maintain cleanliness, such as regular inspections and feedback sessions.

Measurable: Progress can be gauged through the guest satisfaction survey scores.

Attainable: Ensure you follow the action items, such as standardized cleaning guidelines and regular inspections.

Relevant: This relates to increasing guest satisfaction and reducing negative feedback.

Time-based: Goal attainment is expected by the end of the quarter.

4. Enhance Guest Interaction

“I want to improve guest satisfaction scores by 10% over the four months ahead. I’ll complete a guest-first training program emphasizing friendly interaction, anticipating guest needs, and resolving issues promptly.”

Specific: The goal incorporates what must be done, like providing quick solutions to guests and anticipating their needs, to enhance satisfaction.

Measurable: Guest satisfaction scores can be assessed to determine the program’s success.

Attainable: The SMART goal is doable with implementing a guest-first training program.

Relevant: Guest satisfaction enhances the overall customer experience and can lead to repeat stays.

Time-based: You should anticipate success after four months.

5. Avoid Using Harsh Cleaning Materials

“I’ll use only eco-friendly and nontoxic cleaning supplies to reduce health and safety risks for guests and staff within three months. I plan to research and source alternative products that are just as effective at cleaning and disinfecting but with safer ingredients.”

Specific: The individual will use only eco-friendly and nontoxic cleaning supplies.

Measurable: Implementing and using cleaning supplies can be quantified.

Attainable: This is feasible; several nontoxic cleaning products are available.

Relevant: Prioritizing guest and staff safety aligns with current market trends and will appeal to eco-conscious guests.

Time-based: You should anticipate goal completion in three months.

6. Increase Punctuality for Shift Times

“To improve the quality of service provided to guests, I will increase punctuality for the start of my shifts to 95% in the next month. I’ll adhere to policies around clocking in on time and hold team members accountable to the same standard.”

Specific: The statement is well-defined. You’ll adhere to company policies and hold team members accountable for punctuality standards.

Measurable: The rate of punctuality can be assessed through attendance records.

Attainable: This goal is possible with a clear outline of punctuality expectations.

Relevant: Increased punctuality rates can improve staff efficiency and enhance customer service.

Time-based: You have a one-month window to meet this particular goal.

7. Meet Safety and Hygiene Standards

“My team will maintain or exceed all safety and hygiene standards established by the hotel management and health department within 6 months. We will also undergo additional training if needed to meet these standards.”

Specific: You have precise actions—meet safety and hygiene standards within the given time frame.

Measurable: Determine if the team follows the set standards and receives additional training.

Attainable: This SMART goal is achievable if the team consciously and regularly works towards it.

Relevant: This is suitable because it ensures guest safety and satisfaction in an increasingly hygienic world.

Time-based: You want to reach success over the following 6 months.

8. Create Guest-Centric Experience

“I want to increase guest satisfaction scores by at least 10% over the following 7 months. To accomplish this, I will deep clean guest rooms, promptly respond to guest requests, and demonstrate a positive attitude.”

Specific: This goal is explicit, detailing the desired outcome and the deadline.

Measurable: Track guest satisfaction ratings to gauge improvement over time.

Attainable: This is reasonable and can be done with consistent effort and attention.

Relevant: This statement is appropriate for increasing customer loyalty and retention.

Time-based: Seven months are required to accomplish the goal.

9. Boost Customer Satisfaction Ratings

customer satisfaction

“I want to enhance customer satisfaction by 20% within 8 months. To do this, I’ll ensure my team is properly trained and motivated to provide exceptional customer service. I will also evaluate hotel policies for our guests to have the best possible experience.”

Specific: The goal is explicit regarding the intended outcome and actions to reach it.

Measurable: Customer satisfaction ratings can be checked on a regular basis.

Attainable: This is definitely feasible with team commitment and effort.

Relevant: Housekeeping staff should aim to improve customer satisfaction, promoting loyalty and retention.

Time-based: Completion of this goal is anticipated within 8 months.

10. Strengthen Communication Skills

“I’ll take a course on effective communication skills to strengthen my ability to communicate better with staff and guests. By the end of three months, I will have completed the course and apply my new skills to enhance customer service.”

Specific: This is specifically about the action to take—taking a course and applying the skills to improve customer service.

Measurable: You could observe the improvement in communication and customer service regularly.

Attainable: The chosen timeline is definitely realistic for this particular statement.

Relevant: Realize that clear communication is essential in the hospitality industry.

Time-based: There is a three-month deadline to meet this SMART goal.

11. Improve Room Quality and Presentation

“I will develop a daily checklist to ensure each room meets our quality standards and is presented in the most attractive way possible after 6 months.”

Specific: Housekeeping staff should enhance room quality and presentation every day.

Measurable: Compare the quality and appearance of rooms before and after implementing the checklist.

Attainable: This is absolutely doable if staff members follow the daily checklist.

Relevant: Improving room quality and appearance can affect guest satisfaction.

Time-based: Success will be reached after 6 whole months.

12. Enhance Inspection Scores

“I’ll increase the inspection scores from our last audit by 5 points within 7 months. I will ensure that all cleaning tasks are completed correctly and on time and regularly check inspections for quality control.”

Specific: You know exactly what needs to be done to boost inspection scores.

Measurable: The goal will be measured based on the boost in inspection scores from the previous audit.

Attainable: This is possible through focused efforts, including completing all cleaning tasks and inspections for quality control.

Relevant: Improving inspection scores is vital for the hospitality industry.

Time-based: Seven months are needed to meet goal achievement.

13. Implement Cost-Effective Practices

“We will improve the cost-effectiveness of our housekeeping operations by implementing new practices. For 9 months, we’ll research options for energy-saving devices, such as LED lightbulbs, and reduce water usage in our cleaning process.”

Specific: The statement outlines the overall objective, how to reach the goal, and the timeline.

Measurable: This is quantifiable based on the number of implemented cost-effective practices and the resulting cost savings.

Attainable: Make sure you proactively research and plan for long-term success.

Relevant: Executing cost-effective practices saves money and resources for the hotel.

Time-based: The SMART goal will be achieved within 9 months.

Final Thoughts

Developing SMART goals is a fantastic way for housekeeping staff to enhance overall performance, customer satisfaction, and provide excellent service to guests.

The process outlined in this post aims to help staff members reach goals for themselves and their teams. By using the SMART methodology, it will be easier to maintain accountability.

Pursuing these goals will enhance the hotel’s reputation and demonstrate a commitment to guest satisfaction. That will create a more productive housekeeping team.

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Hotel Business Plan Template

Written by Dave Lavinsky

Hotel Business Plan

You’ve come to the right place to create your hotel business plan.

We have helped over 100,000 entrepreneurs and business owners create business plans and many have used them to start or grow their hotel companies.

Below is a template to help you create each section of your Hotel Business Plan:

Executive Summary

Business overview.

Pegasus Hotel is a startup full-service independent luxury hotel in Austin, Texas. Owned by two local businessmen, Frank Girard and Miles Butler, it will serve the new up and coming district of the outskirts of Austin and cater to the locals and travelers who crave a luxurious and relaxing atmosphere. Pegasus Hotel will be a 10-story, 360-room hotel with a five-star restaurant and bar, relaxing pool and spa, 20,00 square feet of meeting and event space, a spacious and fully-equipped fitness center, and a view of scenic Austin. Pegasus Hotel will hold weddings and events, meetings, retreats, and those looking to unwind and be pampered while staying at the hotel. The service and amenities will be first class and the concierge will treat guests with extreme care and ensure guest satisfaction is held at an exceptional standard..

Service Offering

The following are the services and amenities that Pegasus Hotel will provide:

  • 354 luxury rooms, two presidential suites, and four parlor suites
  • Olympic size pool with adjacent hot tubs and surrounding cabanas
  • First-class full-service spa
  • First-class restaurant and bar
  • Spacious fitness center
  • Over 20,000 square feet of attractive meeting space for events
  • Concierge and butler service
  • Complimentary wifi
  • Valet service
  • Laundry service
  • Business center

Customer Focus

Pegasus Hotel will target the population of Austin, Texas, its surrounding communities, and travelers visiting Austin for work or play. Guests will be mid to high level income, enjoy traveling, enjoy visiting spas and high-end restaurants, and work in the corporate or government sector.

Management Team

Pegasus Hotel will be owned by Frank Girard and Miles Butler. They will act in an Owner capacity, and will not be involved in the day to day operations of the hotel. Frank and Miles will hire the appropriate staff to ensure Pegasus Hotel is a profitable and successful business.

Lorenzo Falucci, General Manager, has over twenty years of experience in the hotel industry. He has most recently managed another independent boutique hotel in New York and was excited to be recruited by Frank and Miles to operate the Pegasus Hotel.

Lorenzo will hire Lisa Montgomery as the Director of Sales and David Jimenez as the Assistant General Manager. Lorenzo, Lisa, and David will be the senior management team of Pegasus Hotel. They will oversee all other department managers – Maintenance, Housekeeping, Front Desk/Guest Relations, and Food and Beverage. Each department manager will oversee various employees in their respective department and role. The Pegasus Hotel will have a large and sophisticated operation as each department is integral in the success of the hotel.

Success Factors

Pegasus Hotel will be able to achieve success by offering the following competitive advantages:

  • Friendly, attentive, and highly responsive staff that caters to each guest and will be able to provide the best guest experience possible.
  • Luxurious amenities throughout the hotel that will make each guest feel pampered.
  • Modern and contemporary designed hotel tucked against a beautiful Texas landscape perfectly suited to host any event.
  • Competitive rates and frequent guest discounts.

Financial Highlights

Pegasus Hotel is seeking $10,000,000 in debt financing to begin constructing the hotel and commence operations of the business. The funding will be dedicated towards securing the land lease and the hotel build-out and design. Funding will also be dedicated towards three months of overhead costs to include payroll of the staff, furniture, fixtures, and equipment, initial inventory, and working capital. The breakout of the funding is below:

  • Secure the land lot, architecture, build-out, and design: $6,000,000
  • Hotel furniture, fixtures, and equipment: $2,000,000
  • Initial inventory: $750,000
  • Three months of overhead expenses (payroll, rent, utilities): $1,000,000
  • Marketing & advertising: $150,000
  • Working capital: $100,000

The following graph below outlines the pro forma financial projections for Pegasus Hotel.

business plan for housekeeping department

Company Overview

Who is pegasus hotel.

Pegasus Hotel is a startup full-service independent luxury hotel in Austin, Texas. Owned by two local businessmen, Frank Girard and Miles Butler, it will serve the new up and coming district of the outskirts of Austin and cater to the locals and travelers who crave a luxurious and relaxing atmosphere. Pegasus Hotel will be a 10-story, 360-room hotel with a five-star restaurant and bar, relaxing pool and spa, 20,00 square feet of meeting and event space, and a view of scenic Austin. Pegasus Hotel will hold weddings and events, meetings, retreats, and those looking to unwind and be pampered while staying at the hotel. The mission statement of the hotel is to provide first class service and amenities.

The guests rooms will include luxury beds and bedding with best-in-class furniture and bathroom fixtures. Pegasus Hotel will also have a full-service spa that will be able to provide massages, facials, makeup and/or hair service, steam rooms, and a sauna. The Olympic-sized pool will have adjacent hot tubs with a swim-up bar and surrounding cabanas. Pegasus Hotel will be equipped with state-of-the-art fitness equipment in its spacious gym. The restaurant will be a high-end steakhouse that will feature entrees from a world-renowned chef and a wine list cultivated by the area’s most respected sommelier. There will also be over 20,000 square feet of meeting space that will hold weddings, bat mitzvahs, reunions, galas, and any special event.

Pegasus Hotel will be independently owned and operated and will feature its own reservation system and operational software. Each employee will be expertly trained and vetted to pass luxury industry standards of guest service. Pegasus Hotel is committed to providing the best guest experience possible while maintaining a profitable hotel. Pegasus Hotel aims to be a step above the rest and be an unforgettable experience for all who step foot into the hotel.

Pegasus Hotel History

Pegasus Hotel is owned by two local businessmen, Frank Girard and Miles Butler. Frank and Miles have been friends and business associates for over thirty years. They became friends in college while attending The University of Texas at Austin. Frank is a real estate developer specializing in commercial real estate and multi-use land projects. Miles is a software engineer who has built multitudes of software programs for various companies. They have both been extremely successful in their careers and want to divest their investments in a large-scale full-service hotel in Austin, Texas.

Since incorporation, Pegasus Hotel has achieved the following milestones:

  • Acquired a 40-acre lot on the outskirts of Austin, Texas.
  • Registered Pegasus Hotel, LLC to do business in the State of Texas.
  • Hired a consultant to conduct a feasibility study for a full-service hotel in Austin.
  • Began developing reservation and operational management software for use at the hotel.
  • Began the branding image, logo, website, and social media accounts for the staffing agency.
  • Applied for a liquor and mixed beverage permit with the Texas Alcoholic Beverage Commission.
  • Hired an architect to begin the design phase of the hotel.

Pegasus Hotel Services

The following will be the services and amenities Pegasus Hotel will provide:

Industry Analysis

The hotel industry is expected to increase to a $133 billion in the next five years. The hospitality industry will benefit from increases in travel spending, corporate profit and general consumer spending.

As consumers earn higher incomes and businesses replenish their budgets, travel spending is projected to increase over the next five years. Inbound trips by non-US residents are anticipated to rise 22% over next the five years, while domestic travel is expected to grow 9% during the same period.

The industry will see particularly strong growth in extended-stay hotels, boutique hotels, spa and health retreats and resorts segments. As demand for these auxiliary services picks up, industry employment is anticipated to recover and increase over the next five years. Industry players are also expected to continue expanding abroad into emerging economies, such as Asia, Eastern Europe and South America. These foreign markets are expected to somewhat detract from domestic investment, as they offer higher growth prospects for industry operators.

Customer Analysis

Demographic profile of target market.

The precise demographics for Austin, Texas are:

Customer Segmentation

Pegasus Hotel will primarily target the following customer profiles:

  • Individuals and families who have disposable income (mid to high level)
  • Frequent travelers
  • Individuals who dine out and visit spas frequently
  • White collar workers (corporate or government office)

Competitive Analysis

Direct and indirect competitors.

Pegasus Hotel will face competition from other companies with similar business profiles. A description of each competitor company is below.

Hotel Ella is a historic boutique hotel located in Austin, Texas. Located in downtown Austin and walking distance to the University of Texas campus, Hotel Ella is a stylish boutique hotel housed in the historic Goodall Wooten House, one of Austin’s original landmark estates. Constructed in 1900, the Greek revival-style mansion underwent an extensive renovation in 2013, and now offers the perfect balance between modernity and a rich history rooted in the fabric of the neighborhood and the university. Hotel Ella has 47 guest rooms, a cabana-lined pool, and a wrap-around veranda overlooking the front lawn. Hotel Ella features beautifully designed outdoor and indoor spaces perfectly suited for a vacation, wedding, or corporate event. The hotel also features a diverse collection of Texas Modernist works around the hotel grounds.

All guests of Hotel Ella are treated to warm southern hospitality and superior personalized service during their stay. The historic property is appointed with a variety of elegant 21st century amenities. Hotel Ella also offers the following amenities and guest services:

  • Complimentary 24-hour guest services
  • Complimentary high-speed wi-fi access
  • Complimentary electric car charging station
  • Complimentary morning newspapers available in the historic mansion
  • Complimentary coffee stations from 5am – 11am
  • Twice-daily housekeeping service
  • Cabana-lined outdoor pool
  • Fitness center
  • Same-day valet laundry services
  • In-room dining by Goodall’s
  • Business services: photocopying, printing, postal services, and supplies

Hotel Ella also welcomes dogs of all sizes at no additional fee.

Kimber Modern

Kimber Modern is located in the hip SoCo district of Austin and is intended to draw in the independent urban traveler seeking a unique escape. It is architecturally designed with clean lines and abundant light filtered through canopies of oaks in an artfully landscaped Courtyard. The hotel also encompasses absolute comfort and attention to detail while providing technologically sophisticated rooms in their boutique guest rooms. Guests booking at Kimber Modern will receive complimentary beverages, parking, and WiFi.

Kimber Modern offers the following hotel amenities to its guests:

  • Off street covered parking
  • Electric car charging station
  • Keyless entry
  • Complimentary WiFi throughout the hotel
  • Multi-level courtyard with a 25-foot glass water feature with multiple areas to lounge
  • Jura self-serve coffee system featuring a variety of coffee drinks 24/7
  • Beverage bar 24/7
  • Gourmet teas
  • Virtual concierge – computer, printer, and copier
  • Meeting space available for groups
  • 3pm check-in and noon check-out

Guests are also available to book the entire hotel for their group.

The Cat Noir Hotel

The Cat Noir Hotel is an award-winning 14-room boutique hotel located in the heart of Austin’s east side. The European-styled boutique hotel includes a restaurant and bar partner, Uncle Nicky’s Italian Specialties. Uncle Nicky’s offers a relaxed all-day dining experience that is themed after cafes in northern Italy. The Cat Noir Hotel opened in 2016 and has been ranked #2 by Travel + Leisure’s World’s Best Awards and Top 20 Best Hotels in Texas by Conde Nast Traveler.

The Cat Noir Hotel’s contemporary design maintains a sense of warmth and a unique aesthetic that is felt through the lobby, outdoor spaces, and each of the unique guest rooms. In addition to the design elements, The Cat Noir Hotel boasts the following features:

  • Private roof deck for guests to enjoy the stunning views of downtown, the Texas Capitol, and the University of Texas
  • Outdoor patio and courtyard areas on all levels
  • Artwork from local artists

Each of the guest rooms include Juliet balconies with neighborhood views, fine linens, and Simmons luxury plush mattresses.

Competitive Advantage

Pegasus Hotel will be able to offer the following advantages over their competition:

Marketing Plan

Brand & value proposition.

Pegasus Hotel will offer the unique value proposition to its target market:

  • Professional and attentive staff dedicated to ensure complete guest satisfaction.
  • Various amenities throughout the hotel for any guest to enjoy.
  • Modern and contemporary design with beautiful Texas views throughout the entire hotel.
  • Competitive rates.

Promotions Strategy

The promotions strategy for Pegasus Hotel is as follows:

Social Media

Pegasus Hotel will invest in advertising the hotel on social media platforms Facebook, Instagram, LinkedIn, and Twitter. By using targeted social media marketing, Pegasus Hotel will be able to reach those who frequent nice restaurants and spas and travel frequently.

Website/SEO Marketing

Pegasus Hotel will invest in a strong SEO presence so that when someone enters “Austin boutique hotel” or “first class hotel near me” in their Google or Bing search bar, Pegasus Hotel is at the top of the list. Their website will feature photos of the guest rooms, meeting areas, pool, spa, fitness center, and restaurant/bar. Future guests will be able to make a reservation to book their future stay on the website and access contact information for either a Director of Sales or General Manager of the property.

Pegasus Hotel will request all requests for news stories regarding the development of the hotel, owner/developer information, opening dates, etc. By accommodating the press’ requests for stories, it will also be free advertising for the public to learn about the new up and coming luxury hotel.

Frank and Miles will invest in a billboard in downtown Austin where the mid to upper class of residents frequent. The hotel will be minimalistic but eye-catching. It will feature an attractive rendering of the hotel along with the website. Curious passersby will be directed to visit the hotel’s website for information.

Third Party Booking Websites

Once the hotel is nearing 60 days towards opening, all of the third party booking websites will feature Pegasus Hotel so that travelers visiting Austin will be able to see it listed as an option for Austin hotels.

Bridal Shows and Wedding Industry Events

Pegasus Hotel will have a table at all of Austin’s bridal shows and wedding industry events. It will attract those couples searching for a venue to accommodate their special day.

The pricing of Pegasus Hotel will be moderate and on par with competitors so customers feel they receive value when purchasing its guest rooms and services.

Operations Plan

The following will be the operations plan for Pegasus Hotel.

Operation Functions:

  • Frank and Miles will be the owners of the hotel and hire the appropriate staff to manage the hotel. Frank will act as CFO of the hotel and Miles will be in charge of the reservation system and operations software. Miles developed the software and will focus on making sure it’s always functional and efficient.
  • General Manager will be hired to oversee the entire staff and operations of the hotel to include guest satisfaction, oversee vendor contracts, events, and making sure that each department is running effectively and efficiently.
  • Assistant General Manager to assist the General Manager with overseeing the staff, with particular attention to guest satisfaction and front desk operations.
  • Director of Sales will be hired to sell events, corporate accounts, and group bookings for the hotel.
  • Maintenance Engineer will be hired to attend to all mechanical and plumbing issues that may arise.
  • Executive Housekeeper will be hired to lead the team of housekeepers to make sure all areas of the hotel are being cleaned to Pegasus Hotel standards and that each guest is receiving all accommodations to their requested schedule.

Milestones:

Pegasus Hotel will have the following milestones completed in the next six months.

8/1/202X – Purchase land lot and break ground on new hotel.

8/15/202X – Finalize architectural renderings and hire a General Contractor to build the hotel.

9/1/202X – Finalize contract with advertising company for them to design the branding image of the hotel, logo, website, billboard, and social media accounts.

9/15/202X – Begin social media and website advertising campaign. Billboard with a teaser of ‘Coming Soon’ will go up in downtown Austin.

10/5/202X – Hire General Manager and Director of Sales.

10/15/202X – Attend annual Wedding Industry Event with a table to begin advertising Pegasus Hotel.

11/1/202X – Pegasus Hotel will go live on third party booking websites.

11/15/202X – Remainder of staff will be hired to begin training program.

11/30/202X – Final walk-thru of newly constructed Pegasus Hotel.

12/15/202X – Begin furnishing and interior design of the hotel.

1/1/202X – Grand Opening of Pegasus Hotel.

Lorenzo will hire Lisa Montgomery as the Director of Sales and David Jimenez as the Assistant General Manager. After an exhaustive search, Lorenzo believes has found the next two senior management positions to ensure the success of the hotel. Each comes with an impressive resume of prior hotel sales and operational experience.

Lorenzo, Lisa, and David will be the senior management team of Pegasus Hotel. They will oversee all other department managers – Maintenance, Housekeeping, Front Desk/Guest Relations, and Food and Beverage. Each department manager will oversee various employees in their respective department and role. The Pegasus Hotel will have a large and sophisticated operation as each department is integral in the success of the hotel.

Lorenzo, Lisa, and David will meet with Frank and Miles monthly to update them on progress and overall operations and sales efforts of the Pegasus Hotel.

Financial Plan

Key revenue & costs.

The revenue drivers for Pegasus Hotel are the revenues it will collect when guests book a reservation at the hotel. The hotel will also collect revenues from its restaurant and bar, spa, and events it will host.

The cost drivers will be the payroll and overhead costs to staff the hotel. Other costs will involve the land lease, utilities, marketing costs, and technology fees. There will also be costs associated with the maintenance of the hotel, food and beverage inventory, spa inventory, and hotel guest room supplies.

Funding Requirements and Use of Funds

Key assumptions.

The following outlines the key assumptions required in order to achieve the revenue and cost numbers in the financials and in order to pay off the startup business loan.

  • Initial Number of Room Nights Sold per Month: 8,000
  • Number of Events per Month: 30
  • Land Lease per Year: $1,500,000

Financial Projections

Income statement, balance sheet, cash flow statement, hotel business plan faqs, what is a hotel business plan.

A hotel business plan is a plan to start and/or grow your hotel business. Among other things, it outlines your business concept, identifies your target customers, presents your marketing plan and details your financial projections.

You can  easily complete your hotel business plan using our Hotel Business Plan Template here .

What Are the Main Types of Hotel Companies?

There are many types of hotel companies. Most hotels are affiliated with a hotel franchise company. Other hotel companies distinguish themselves by star level-  4 to 5-star hotels are on the higher end of rate and amenity offerings, whereas 2 to 3-star hotels cater more towards the everyday business travelers and families.

What Are the Main Sources of Revenue and Expenses for a Hotel Business?

The primary source of revenue for a hotel business are the room fees it charges each guest to stay at the hotel. Revenues are also collected for different amenity offerings, such as room service,  restaurant and bar revenue, spa revenues, and guest shop revenue.

The key expenses for a hotel business are the costs for inventory, maintenance, supplies, furniture, fixtures, and equipment, technology, and payroll of the staff. Other expenses will be the rent, utilities, and overhead costs, if applicable.

How Do You Get Funding For Your Hotel Business Plan?

Hotel businesses are most likely to receive funding from banks. Typically you will find a local bank and present your business plan to them. Angel investors and other types of capital-raising such as crowdfunding  are other common funding sources. This is true for a business plan for a hotel, a resort or a boutique hotel business plan.

What are the Steps To Start a Hotel Business?

Starting a hotel business can be an exciting endeavor. Having a clear roadmap of the steps to start a business will help you stay focused on your goals and get started faster.

1. Develop A Hotel Business Plan - The first step in starting a business is to create a detailed hotel business plan that outlines all aspects of the venture. This should include potential market size and target customers, the services or products you will offer, pricing strategies and a detailed financial forecast.  

2. Choose Your Legal Structure - It's important to select an appropriate legal entity for your hotel business. This could be a limited liability company (LLC), corporation, partnership, or sole proprietorship. Each type has its own benefits and drawbacks so it’s important to do research and choose wisely so that your hotel business is in compliance with local laws.

3. Register Your Hotel Business - Once you have chosen a legal structure, the next step is to register your hotel business with the government or state where you’re operating from. This includes obtaining licenses and permits as required by federal, state, and local laws. 

4. Identify Financing Options - It’s likely that you’ll need some capital to start your hotel business, so take some time to identify what financing options are available such as bank loans, investor funding, grants, or crowdfunding platforms. 

5. Choose a Location - Whether you plan on operating out of a physical location or not, you should always have an idea of where you’ll be based should it become necessary in the future as well as what kind of space would be suitable for your operations. 

6. Hire Employees - There are several ways to find qualified employees including job boards like LinkedIn or Indeed as well as hiring agencies if needed – depending on what type of employees you need it might also be more effective to reach out directly through networking events. 

7. Acquire Necessary Hotel Equipment & Supplies - In order to start your hotel business, you'll need to purchase all of the necessary equipment and supplies to run a successful operation. 

8. Market & Promote Your Business - Once you have all the necessary pieces in place, it’s time to start promoting and marketing your hotel business. This includes creating a website, utilizing social media platforms like Facebook or Twitter, and having an effective Search Engine Optimization (SEO) strategy. You should also consider traditional marketing techniques such as radio or print advertising. 

Learn more about how to start a successful hotel business:

  • How to Start a Hotel Business

Where Can I Get an Example Hotel Business Plan PDF?

You can download our example hotel business plan PDF template here . This is a business plan template you can use in PDF format.

Other Helpful Business Plan Templates

Franchise Business Plan Template Resort Business Plan Template Bed and Breakfast Business Plan Template

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  5. Sample Housekeeping Service Business Plan

    Here is a sample business plan for starting a residential, office or hotel housekeeping business. Business Name: LawsonHousekeeping Business Contents TABLE OF CONTENT Executive Summary Business Description Our Products and Services Vision Statement Mission Statement Business Structure Market Analysis Sales and Marketing Strategy Financial Plan

  6. Housekeeping Business Plan [Sample Template]

    1. Industry Overview A maid, or housekeeper or maidservant, is a female domestic worker who cleans and performs various other tasks in and around the house. Usually, housekeepers were servants in large households that reported directly to the lady of the house.

  7. How to Write a Cleaning Company Business Plan + Free Template

    Briefly outline your cleaning services and clarify how your services will be different. Describe your target customers, and don't forget to explain how your cleaning business satisfies their needs. Name all the key members of your team and provide a summary of your cleaning company's financial projections for 3-5 years.

  8. Housekeeping Department Strategic Plan Template

    Creating a Housekeeping Department Strategic Plan Template brings numerous benefits to your hospitality business: Streamline cleaning operations by establishing clear goals and objectives Efficiently allocate resources, such as staff and cleaning supplies, to maximize productivity

  9. Cleaning Service Business Plan Template [Updated 2024]

    Traditionally, a marketing plan includes the four P's: Product, Price, Place, and Promotion. For a cleaning services business plan, your marketing plan should include the following: Product: in the product section you should reiterate the type of cleaning services business that you documented in your Company Analysis.

  10. Ultimate Housekeeping Operations Management Guide [+ Checklists]

    home / articles / Ultimate Housekeeping Operations Management Guide [+ Checklists] Ultimate Housekeeping Operations Management Guide [+ Checklists] Operations Hotel Published on: February 4, 2024 Read Time: 17 min The success of your housekeeping practices directly impact the success of your hotel.

  11. Housekeeping Action Plan

    1. Employee Housekeeping Action Plan theseus.fi Details File Format PDF Size: 1 MB Download 2. Housekeeping Corrective Action Plan inis.iaea.org Details File Format PDF Size: 585 KB Download 3. Housekeeping Services Action Plan selwoodhousing.com Details File Format PDF Size: 116 KB 4. Housekeeping Action Plan Template gcpcenvis.nic.in Details

  12. Workplace Housekeeping Plan: 7 Tips for Success & Safety

    1. Stock, Maintain & Use Personal Protective Equipment Employees are the greatest asset of every business and employee safety is essential. This starts with ensuring everyone on staff has personal protective equipment (PPE) appropriate to their tasks. It also involves ensuring PPE is stocked, in good working order and replaced as needed.

  13. Key Performance Indicators for Housekeeping

    Operational Efficiency KPIs help identify areas of inefficiency in housekeeping operations. Metrics such as rooms cleaned per hour and cleaning cost per room assist in evaluating the productivity of housekeeping staff. Improvements in operational efficiency can lead to cost savings and enhanced overall performance. Resource Optimization

  14. 6 Ways Housekeeping Departments Can Reduce Costs

    The housekeeping department is an incredibly important part of a hotel - or any organization for that matter. ‍ Responsible for cleaning, supplying towels to occupied rooms, flipping them after checkout, housekeeping exists to maintain standards throughout the hotel. They also ensure the rest of the hotel - front desk, restaurant, hallways ...

  15. Action Plan Template for Housekeeping

    ClickUp's Housekeeping Action Plan Template helps you: Create visualized action plans so you can prioritize tasks at a glance. Assign tasks to housekeepers in charge of specific areas or duties. Track progress on all housekeeping objectives while staying organized. With customizable fields and task categories, this template will take care of ...

  16. 13 SMART Goals Examples for Housekeeping Staff

    1. Reduce Average Cleaning Time "I aim to reduce the average cleaning time for guest rooms by 5 minutes (from 30 to 25 minutes) over two months. This will be done through better training on efficient cleaning techniques and time management."

  17. Hotel Business Plan Template & Example (2024)

    PlanBuildr's hotel business plan template will help you to easily complete your hotel business plan and take your company to the next level. ... They will oversee all other department managers - Maintenance, Housekeeping, Front Desk/Guest Relations, and Food and Beverage. Each department manager will oversee various employees in their ...

  18. Business Plan For Housekeeping Department

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