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Research Article

The role of information communication technologies as a moderator of knowledge creation and knowledge sharing in improving the quality of healthcare services

Roles Conceptualization, Formal analysis, Methodology, Validation, Writing – original draft, Writing – review & editing

Affiliation School of Economics and Business, University of Ljubljana, Ljubljana, Slovenia

Roles Conceptualization, Data curation, Investigation, Project administration, Resources, Writing – review & editing

* E-mail: [email protected]

Affiliation Faculty of Economics, University of Montenegro, Podgorica, Montenegro

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Roles Conceptualization, Formal analysis, Methodology, Software, Validation, Writing – original draft

Roles Supervision, Writing – review & editing

Roles Funding acquisition, Project administration, Supervision, Writing – review & editing

  • Simon Colnar, 
  • Ivan Radević, 
  • Nikola Martinović, 
  • Anđelko Lojpur, 
  • Vlado Dimovski

PLOS

  • Published: August 3, 2022
  • https://doi.org/10.1371/journal.pone.0272346
  • Peer Review
  • Reader Comments

Fig 1

This study examines the role of knowledge creation, knowledge sharing and information communication technologies, which are organizational factors that influence the quality of healthcare services. In today’s knowledge-intensive environment, understanding and gaining in-depth knowledge on how to improve the quality of healthcare services is gaining in importance and recognition. Quantitative data collected in 2019 with 151 respondents employed in healthcare organizations was used. Running a series of hierarchical linear regression models, we found a significant positive relationship between knowledge creation and quality of healthcare services, and a significant positive relationship between knowledge sharing and quality of healthcare services. Empirical data additionally provides support for information communication technologies that act as a moderator both in the relationship between knowledge creation and knowledge sharing with quality of healthcare services. With our data, we provide empirical backing for the impact of knowledge creation, knowledge sharing and information communication technologies on the quality of healthcare services that are provided by Montenegrin healthcare organizations. Our paper offers theoretical and practical implications derived from our research study.

Citation: Colnar S, Radević I, Martinović N, Lojpur A, Dimovski V (2022) The role of information communication technologies as a moderator of knowledge creation and knowledge sharing in improving the quality of healthcare services. PLoS ONE 17(8): e0272346. https://doi.org/10.1371/journal.pone.0272346

Editor: Dragan Pamucar, University of Belgrade Faculty of Organisational Sciences: Univerzitet u Beogradu Fakultet organizacionih nauka, SERBIA

Received: August 2, 2021; Accepted: July 18, 2022; Published: August 3, 2022

Copyright: © 2022 COLNAR et al. This is an open access article distributed under the terms of the Creative Commons Attribution License , which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

Data Availability: All relevant data are within the paper and its Supporting Information files.

Funding: This work was supported by the Slovenian Research Agency, Program P5-0364 – The Impact of Corporate Governance, Organizational Learning, and Knowledge Management on Modern Organization. The funders had no role in study design, data collection and analysis, decision to publish, or preparation of the manuscript.

Competing interests: The authors have declared that no competing interests exist.

1. Introduction

Information and communication technologies are identified as one of the crucial enablers of knowledge management practices and most relevant and contemporary literature suggests that appropriate technology solutions within organizations are of significant importance in relation to successful knowledge management initiatives [ 1 ]. In today’s knowledge intensive world of work [ 2 ], the concept of knowledge management is becoming increasingly important as a tool that may be vital to a higher level of organizational effectiveness. Ongoing growing importance of information communication technologies has already changed traditional forms of organizational functioning, which consequently determined the concept of knowledge management to become integral as a tool for achieving higher levels of organizational effectiveness [ 3 ]. This change in terms of the approach paradigm, emphasizes even more the role of knowledge as a determining factor of improved organizational performance [ 4 ]. In essence, this concept implies a process of efficient and effective learning, through research, exploitation and sharing of human knowledge, with a support of adequate technological advancements [ 5 ]. Previous research posits the concept of knowledge management as a determinant of organizational success [ 6 ], improved service quality [ 7 ] and as a tool that enables organizations to make internal improvements [ 8 , 9 ].

Nowadays, the field of healthcare services is continuously exposed to pressures from different stakeholders to improve the quality of its services [ 10 ]. Moreover, researchers Parand et al. [ 11 ] suggest that a number of challenges related to quality of healthcare services remain unsolved and require the attention of both academics and practitioners. Therefore, it becomes crucial to gain in-depth knowledge and understanding regarding healthcare service quality dimensions and define actions that could help healthcare services providers with improving their overall organizational effectiveness [ 12 ]. There is a wide range of industries, where the application of knowledge management can result in positive improvements of organizational performance, including healthcare services, where the knowledge of employees represents the core of providing care for patients. Moreover, an adequate knowledge management process results in the adoption of quality decisions by healthcare professionals, and in better outcomes for patients [ 13 ]. In addition, the adequate knowledge management process in healthcare organizations is also vital for raising the level of healthcare services in practice [ 14 ]. With our paper, we aim to respond to calls of researchers to enhance the knowledge regarding the concept of quality of healthcare services [ 15 ] and to gain additional understanding of knowledge management as applied in the healthcare environment [ 16 ].

In current state-of-the-art research there is a gap in considering the impact of specific organizational factors such as knowledge creation, knowledge sharing and information communication technologies on the quality of healthcare services. Additional insight is of paramount importance as it enables healthcare services providers to gain knowledge about potential activities and solutions for improving the quality of healthcare services [ 11 ]. As existing theory seems to be difficult to apply within the healthcare environment, we focus within the scope of our paper on improving the understanding and gaining further knowledge of the construct of knowledge creation, where researchers Boon Sin et al. [ 17 ] claim that knowledge creation leads to improved organizational performance, which applies also to public sector organizations, including healthcare institutions. In a similar vein, we intend to strengthen previous research by providing further insight into the impact of knowledge sharing on achieving higher levels of organizational performance [ 18 ], which is in this paper explored as the quality of healthcare services. Previous research validates the positive relationship between information communication technologies and enhanced organizational performance [ 19 ], where we aim to provide additional insight into information communication technologies and their impact on improving the quality of healthcare services.

The purpose of our paper is to add to contemporary research, by theoretically proposing a conceptual model and empirically testing the impact of organizational factors that influence knowledge management activities within the healthcare sector as part of the ongoing attempts to enhance the quality of healthcare services [ 20 ]. We investigate the relationship between knowledge creation and quality of healthcare services and knowledge sharing and quality of healthcare services. With our research, we are able to add to previous theoretical findings within the context of the knowledge management discipline that posit that individual knowledge management activities are typically in a positive relationship with organizational performance [ 21 ]. In a similar vein, we add to contemporary knowledge management theory that recognizes knowledge as a critical resource for the functioning of organizations [ 22 ], including healthcare organizations as their performance is being inextricably tied to efficient use of knowledge [ 23 ]. In addition, we explored for the potential moderating effect of information communication technologies on the aforementioned proposed relationships. We utilized a quantitative analysis of collected data from healthcare employees to test our hypotheses in healthcare institutions in Montenegro. As we obtained data for all our variables in a one-time single survey, we acknowledge that common method bias might be a methodological issue in our study. With our paper, we aim to contribute towards advancing the body of literature of quality of healthcare services and knowledge management in the context of healthcare organizations [ 24 ], where currently a gap in knowledge exists [ 15 , 25 ]. Moreover, our research offers theoretical guidance to healthcare employees that rely on information-communication technologies to cope with a continuously increasing need to manage knowledge [ 26 ] and extends the research on success determinants of knowledge management within the healthcare setting. As such, our research is one of the few studies that explore the effects of organizational factors on knowledge management initiatives in healthcare organizations as suggested by Ali et al. [ 27 ]. Similarly, our study is following the proposition of Siong et al. [ 28 ] that the role of knowledge and knowledge management is attracting increased attention from scholars and practitioners as an effort to achieve organizational excellence.

Following our overarching theory of the knowledge-based view of the organization [ 29 – 31 ], we emphasize the important role of knowledge in healthcare organizations as we propose that knowledge management is one of the primary sources that influence the functioning of such organizations and subsequently has the potential to increase the quality of healthcare services that are offered to users in practice. Previous research within the knowledge-based view of the organization [ 29 , 32 ] suggests that the presence and right utilization of knowledge has the potential to lead to higher levels of organizational performance [ 33 ]. Similarly, contemporary research of Martin and Javalgi [ 34 ] posits that the attainment and deployment of knowledge is integral for organizational performance. In addition, we aim to empirically clarify the relationship between organizational factors that impact knowledge management and its relationship with organizational performance [ 35 ].

In line with McIver and Lepisto [ 21 ], our study provides further insight into the knowledge management discipline aspect that is focused on findings that enable organizations to achieve competitive advantage in practice by managing and utilizing what they know or even what they will need to know. Such a state is particularly useful in the contemporary knowledge intensive economy. Another learning outcome for practitioners might be that knowledge-based organizations should not only blindly apply knowledge management related initiatives as they need to align them with activities on how to motivate, support and offer relevant knowledge to individual employees for knowledge initiatives to be successful. In such a situation, the role of managers is integral as they need to motivate their employees to be engaged and utilize available resources to improve their individual and organizational performance [ 36 ]. As healthcare can be considered a practice-based profession, the goal of knowledge management in practice would be aimed to add value to services and to increase social wellbeing, societal effectiveness and general welfare [ 37 , 38 ].

2. Literature review

Healthcare systems, as well as micro-level health facilities, generally depend on data and information collected by patients, medical doctors, or obtained from scientific studies [ 39 , 40 ]. In this context, management of information, knowledge creation and knowledge sharing, are key areas in the healthcare system. An improved knowledge management system contributes to better decisions of healthcare professionals and results in better treatment outcomes as a result of the healthcare provided [ 27 ]. The extent to which knowledge creation and knowledge sharing contribute to better treatment outcomes is one of the key information that we seek to obtain.

Information-communication technology systems with their support to knowledge management processes positively influence the competitiveness of organizations [ 1 ]. As internet technology enables rapid search, access, exchange and retrieval of information it is deemed as suitable for collaboration and knowledge exchange between organizational members [ 41 ]. Moreover, such systems typically support knowledge management practices as they facilitate knowledge acquisition and creation, knowledge dissemination, knowledge conversion and knowledge utilization [ 42 , 43 ]. Typically, technology is viewed an essential component and integral facilitator in any knowledge management initiative [ 44 ]. With appropriate training and education for employees, such solutions have become crucial to organizations as they carry out many tasks related to knowledge management [ 45 ].

Previous research of Lopez-Nicolas and Soto-Acosta [ 46 ] supports a significant positive impact of having an appropriate information-communication technology infrastructure on knowledge creation. In a similar vein, Sambamurthy and Subramani [ 47 ] have highlighted the critical role of information-communication technologies in shaping organizational efforts for knowledge creation. In addition, researchers Davenport and Prusak [ 48 ] and Roberts [ 49 ] posit that information-communication technology is a crucial aspect of knowledge creation due to the fact that such technologies facilitate speedy collection, storage and exchange of knowledge. While knowledge creation can be conducted without the support of information-communication technologies, such technology allows knowledge creation to be performed in a more effective manner [ 50 ]. As state-of-the-art research supports the fact that information-communication technologies are an important enabler of the knowledge creation process, such technology must be designed an utilized in a manner that it is aligned with other organizational resources, with a particular emphasis on human resources, namely employees [ 51 ].

In previous research, information-communication technology was identified as an organizational factor that influences knowledge sharing at individual and team level [ 52 ]. In contemporary research, information-communication technology has been proposed as one of the crucial enablers of knowledge sharing [ 53 ]. Information-communication technology can also have a potentially significant influence on the knowledge sharing activity [ 54 ] as it provides the infrastructure that enables the establishment, maintenance, and intensification of relationships within and among teams [ 55 ]. Contemporary information-communication technology systems that include also social networks can help employees to share their knowledge through common platforms and enable electronic storage of information and knowledge. Furthermore, information-communication technology systems can facilitate collaboration between employees and teams, and enrich their communication through various modern tools [ 44 ]. Moreover, information-communication technology can accelerate access to information and knowledge that is stored in databases to enhance the knowledge sharing process in organizations. Such technology can support knowledge sharing by enabling effective communication channels and tools and by identifying the source of information or knowledge [ 52 ]. In a similar vein, Riege [ 56 ] is of the opinion that information-communication technology enables instant access to large amounts of information and knowledge to facilitate long-distance collaboration and knowledge sharing between employees and organizations.

2.1. Knowledge creation and quality of healthcare services

Knowledge creation is a continuous process that implies ongoing interaction between individuals and groups at the organizational level [ 57 – 59 ]. Moreover, knowledge creation as a process consists of four stages: socialization, externalization, combination, and internalisation [ 60 ]. Creation of new knowledge can similarly be the basic source of competitive advantage over longer periods of time [ 61 ] and is useful for any organization, whether public or private. Creating a comprehensive system that enhances the process of creating new knowledge, helps the organization achieve its strategic goals [ 30 ]. Knowledge creation is an important aspect of development and implementation of high-quality services and products [ 62 ]. As such it is perhaps even the most crucial aspect in the complex environment of healthcare, where evidence typically gained from empirical research supports the efficiency of utilizing limited available resources [ 63 ]. Moreover, knowledge creation is of the primary activities of knowledge intensive organizations [ 64 ], including healthcare organizations. Healthcare organizations heavily rely on clinical knowledge for delivering services in practice [ 65 ]. Therefore, healthcare employees who create and sharing clinical knowledge have a paramount role in knowledge management activities in healthcare organizations [ 66 , 67 ]. In addition, appropriately implementing knowledge creation in practice is especially complicated in the healthcare environment that is often characterized by evidence-based practice, where making decisions on how to provide or improve healthcare is related to integrating best available research evidence with a combination of clinical expertise and patient values, knowledge and preferences [ 68 ]. In the area of healthcare services, the strategic goal is higher quality of services provided, through a combination of efforts of healthcare professionals and direct interaction with patients [ 69 ]. Consensus on health service quality indicators has not yet been reached in the literature [ 70 ], and it is recommended that each institutions should develop their own system of indicators. However, the quality of health care is increasingly observed through reports on the performance of health systems in different countries, ie. through a system of organizational performance [ 71 , 72 ]. Definitions of quality of health care common to all stakeholders imply effective care that contributes to patient satisfaction [ 73 ]. Knowledge creation and its inter-organizational dissemination, through the use of an adequate network concept [ 74 ] and the necessary data cataloguing, contributes to positive repercussions on the organizational performance of healthcare providers. Since knowledge creation is a continuous process, its constant improvement is vital for the benefit of all stakeholders. Knowledge creation can have a significant positive impact on professional development of employees in the environment of healthcare institutions [ 75 ]. This study extends previous research that argues that the creation of knowledge is a crucial aspect of providing quality services in healthcare practice [ 76 ]. In a similar vein, our study extends existing research on knowledge creation as the final outcome of the process that enhances the quality and quantity of healthcare organization’s knowledge base [ 77 ], which subsequently influences the quality of services that are provided in practice to users. In addition, modern development of technology is a significant accelerator of the process of knowledge creation at the organizational level [ 78 , 79 ]. Consequently, this combination of the healthcare system and information communication technologies has changed the way healthcare is provided and it contributed to greater benefits for patients [ 80 ]. In spite of the existence of solid scientific research, aimed at analysing the relationship between the concept of knowledge creation and organizational performance [ 81 ], with the influence of information communication technologies as a newly associated scalar value [ 82 ], the subject area has not been analysed adequately within the concept of quality of healthcare services in the healthcare system of Montenegro. Moreover, our research answers the calls of research to provide suggestions on how can healthcare organizations can effectively deal with complex challenges such as knowledge creation for the successful and quality functioning of the healthcare system as a whole [ 77 ]. This paper, based on empirical research, aims to close this gap. In view of this, our first hypothesis is:

  • Hypothesis 1 : Knowledge creation is positively related to the quality of healthcare services

2.2. Knowledge sharing and quality of healthcare services

Knowledge sharing in organizations is defined as the process through which individuals, groups, departments or the whole organization are affected by the experience and knowledge of another [ 83 ]. Knowledge sharing within healthcare organizations is recognized as one of the main indicators of quality, innovation, competitiveness, growth and development of the organization. Healthcare can be considered as a patient-centered environment, where healthcare professionals have to continuously cooperate with experts from several fields such as nurses, social workers and many others. In such a state, the contemporary and relevant knowledge has to be effectively management and shared among healthcare employees to improve the quality of services. Therefore, efficient knowledge sharing activities are crucial for healthcare organizations [ 84 ]. Authors Shahmoradi et al. [ 14 ] highlight that knowledge sharing plays a particularly important role in knowledge management activities within the evidence-based practice that is common within the healthcare setting. As healthcare organizations have a direct impact on people’s quality of life and wellbeing, the effectiveness of knowledge sharing is even more important in organizations that function in such a delicate environment [ 85 ]. Crass and Peters [ 86 ] further highlight the complexity of knowledge in healthcare as they posit that the majority of innovations and the delivery of services are reliant on the skills and know-how of employees in healthcare organizations. The importance of the impact of knowledge sharing on the quality of healthcare services has caused the recent growth of interest in the area [ 87 ]. Existing studies similarly identified quality information exchange as one of the key indicators of quality of services within healthcare organizations in addition to the competences of healthcare professionals [ 88 – 90 ]. Moreover, cross-national studies have indicated the importance of organizational culture as a component that influences the willingness of health professionals to be active participants in the process of knowledge sharing [ 91 ]. A system that is too centralized negatively affects the process of knowledge sharing at the organizational level [ 92 ], so it is necessary to find the right balance also in this aspect. The existence of an optimal level of theoretical knowledge and practical skills and competences of healthcare professionals are key indicators of successful knowledge sharing among healthcare professionals [ 91 ]. Improving the quality of healthcare services is ever more based on the improvement of both knowledge creation and knowledge sharing [ 93 ]. In addition, globally there is a growing social, political and social interest in the exchange of knowledge and experience in the context of improving healthcare, while emphasizing the key role of scientific community and medical staff in the process of generating new value and new knowledge [ 94 ]. With our study, we add to previous research that argues that healthcare teams frequently consist of interdisciplinary members that need to transfer knowledge to one another to be able to increase existing knowledge and create new knowledge and adequate healthcare solutions, which in practice improves the quality of services that are provided [ 95 ]. Historically, knowledge transfer in the healthcare environment was hindered due to numerous reasons. In the future, academics and practitioners are aiming to find improvements in knowledge sharing activities among healthcare professional as it can represent a tool to ultimately improve the quality of healthcare services [ 96 ]. Therefore, based on previous research, our paper further deepens the analysis of the subject area through the study of knowledge sharing and the quality of healthcare services within the Montenegrin healthcare system. The second hypothesis arises from the above:

  • Hypothesis 2 : Knowledge sharing is positively related to the quality of healthcare services

2.3. Information communication technologies and quality of healthcare services

Information communication technologies, through the use of computers, the Internet, mobile devices and various interactive platforms, significantly shape the functioning of modern organizations, their systems, processes and communication [ 97 ]. Advanced information communication technologies help the process of knowledge creation through a number of different functionalities such as analysis and presentation, data storage and management, networking and communication, as well as interaction and collaboration [ 79 , 98 – 100 ]. Creating new knowledge and innovation has become crucial in the process of implementing information communication technologies in the regular practice of healthcare institutions [ 101 ]. The creation of information and creation of new knowledge is the area where information communication technologies, may contribute to a higher quality of healthcare services [ 102 ]. Nowadays, the ability to effectively access needed information and to distinguish between relevant and irrelevant information is becoming an ever important skill for professionals and organizations [ 103 ]. In this context, Soto-Acosta and Cegarra-Navarro [ 45 ] emphasize the role of information communication technologies in the exploitation and management of existing knowledge. The ability of individuals, professionals and organizations to have access to and later to disseminate health related information in today’s electronic society emphasizes the necessity of adopting information communication technologies [ 104 ] within the healthcare environment. Additionally, this possibility for creating new knowledge, through information communication technologies, enables the application of the concept " patient-centered care ", which implies directly and positively a higher quality of services provided [ 105 ]. Andreeva and Kianto [ 1 ] also point to the specific role of information communication solutions at the level of organizational knowledge, organizational performance, and organizational competitiveness. Our study adds to existing state-of-the-art literature that provides insight into the fast growing field of information-communication technologies that support the successful functioning of the healthcare sector with the provision of safe, efficient, high-quality, and information-communication technology assisted healthcare services. The provision of such services is typically reliant on an adequate workforce, financial resources and the knowledge and know-how on how to utilize services [ 106 ]. Moreover, our research builds the body of literature that promotes the positive impact of information-communication technology adoption on the safety, efficiency and quality of services in healthcare organizations [ 107 ] within the specific context of the Montenegro healthcare environment. In this paper, we tested the concept of improving the quality of healthcare services, through the moderating effect of information communication technologies, defining the third hypothesis as follows:

  • Hypothesis 3 : Information communication technologies moderate the positive relationship between knowledge creation and quality of healthcare services

In addition to knowledge creation, knowledge sharing is an area where information communication technologies contribute to the sharing of good practice in healthcare. Information communication technology platforms, in various forms and shapes, enable the knowledge sharing among healthcare professionals [ 85 ]. The appropriate utilization of information communication technologies contributes to faster and better inter-organizational knowledge sharing, all to the benefit of patients as end users [ 108 ]. The application of various tools and applications enables a quicker transfer of knowledge both between service providers and between providers and users of healthcare services, thus raising awareness of the importance of healthcare [ 109 ]. This can play a very important role also in providing remote healthcare, through the use of technology and rapid exchange of information related to the medical state of patients, implementation of adequate diagnostics, treatments and disease remediation [ 110 ]. With our paper, we build on the notion that technological factors as for example information-communication infrastructure, technological skills, knowledge management tools and availability of technological facilities partially define the success of such interventions within the healthcare environment. Moreover, such technological factors are becoming more and more important in the successful provision of high-quality healthcare services in practice [ 111 ]. Moreover, with our research we aim to close the gap of understanding on how information-communication technology can be used to promote the quality of services provided for patients [ 112 ]. In a similar vein, we add to the body of literature that emphasizes the connection between information-communication technology and quality of healthcare services, which was a field that was partially neglected in the past due to an emphasis on technological interventions that offer mainly financial benefits [ 113 ]. We tested empirically the understanding of the moderating effect of information communication technologies in the relationship between knowledge transfer and quality of healthcare services, by setting the following hypothesis:

  • Hypothesis 4 : Information communication technologies moderate the positive relationship between knowledge sharing and quality of healthcare services

We present our conceptual model with the above mentioned hypotheses in Fig 1 .

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https://doi.org/10.1371/journal.pone.0272346.g001

3. Methodological approach

3.1. data collection procedure and measurement.

The process of collecting primary data involved the use of a questionnaire to understand the process of knowledge creation, knowledge sharing and information communication technologies within healthcare organizations with a special focus on the quality of services provided. The complete process of data collection was done in accordance with ethical rules, norms and strict scientific research protocols valid at the University of Montenegro. To begin the process, we requested the Committee for Ethical Issues at the University of Montenegro’s consent and from competent bodies at the Faculty of Economics and the Ministry of Health of Montenegro. The Committee (for Ethical Issues) at the University of Montenegro declared itself incompetent to give such consent, unlike the Faculty of Economics and the Ministry of Health, which provided their consents in writing. Having completed that step, respondents were contacted to take part in the survey, via e-mail and/or telephone. After the respondents consented to participate in the survey, we agreed on the interview date and time i.e. during the workhours. In our research, participation was entirely voluntary and anonymous. Immediately before the interviews began, the interviewer informed the respondents in detail about the purpose of the study, applied scientific and research protocols, and asked for their explicit consent. Once the interviewers signed the consent in writing, the interviewer began with the data collection from the respondents (note: all respondents are adults, working in the health sector). All consents given in writing and duly signed by respondents were archived in the Faculty Archives Unit following the successful completion of the research under applicable Faculty regulations. Our survey(s) did not include any opportunities to identify the individual responses and link it to the respondents’ identities. A sample of 45 health care institutions in Montenegro was generated by a combination of institutions from public (32) and private sector (13). Subsequently, the sample represents health institutions of primary, secondary and tertiary levels of health care. Besides, the sample included health care institutions from all three regions of the country (center, north and south). Specifically, it includes 18 institutions from the central part, 14 from the northern part and 13 from the southern part of Montenegro.

In the process of selecting an appropriate sample, researchers face certain dilemmas. Namely, random sampling is traditionally considered as the gold standard in order to achieve sample impartiality, which is directly against the background of obtaining reliable estimates [ 114 ]. Yet the trade-off between the desire to randomize the sample on the one hand, and pragmatization on the other, is one of the leading challenges in the decision making process of the subject issue. Constraints on time, resources as well as rising costs, imply that random sample selection is not always a realistic option. Conventional or purposive sampling [ 115 ] is emerging in the field of health care research as one of the solutions to this problem. The justification of this approach is confirmed by existing studies that support the representativeness of the sample defined on the basis of such strategies [ 116 ].

The data were collected in May 2019, and 151 healthcare workers took part in the survey. In order to ensure the principles of impartiality and non-selectivity and the concept of comprehensiveness, information was collected across various organizational levels in healthcare institutions. Accordingly, the sample consists of 45 directors, 45 medical doctors, 45 technicians, and 16 members of the Union of Medical Doctors, which altogether makes a total of 151 individuals whose opinion was taken into account. Just over three-fifths of the sample are women, and the remaining two-fifths are men. When it comes to age structure, respondents aged between 50 and 59 are a dominant portion of the sample (37.5%), followed by respondents aged 30 and 39 (24.3%), and respondents aged 40 and 49 (20.1%).

Majority of healthcare workers, 94.7%, have worked in the healthcare system for more than five years, 93.3% have worked for more than five years for their current employer (i.e. medical organization), hence the sample is representative in terms of the respondents’ ability to realistically perceive the processes of knowledge creation and knowledge sharing, information communication technologies and quality of healthcare services in the context of analysed variables of this study.

3.2. Methods

To analyze whether our results might be affected by common method biased, we applied Harman’s one-factor test [ 117 ]. The obtained results indicate that the first factor makes 56.7% of the total variance. This result is slightly above the recommended value threshold (50%) by Podsakoff et al. [ 118 ], suggesting that common method bias might be a limiting factor in the study. The obtained data were imported within the SPSS 25.0 version.

In order to analyse each individual research construct, the authors used measuring instruments that have a high frequency of use and are adequately validated in contemporary scientific research. All measuring instruments meet a predefined set of criteria: they are often cited in research papers published in relevant scientific journals, they are up-to-date in the sense that they are used in the most recent research, and finally, they are well conceptually established in the context of their frequent use by key authors from our research scope [ 7 , 119 – 124 ].

3.2.1. Knowledge creation.

Two item scale was used to determine this construct (α = .90), which is adapted by Downes [ 120 ]. The measurement of this variable was conducted by measuring the degree of agreement of the respondents with the following items: " My organization has mechanisms for creating or acquiring knowledge from different sources such as volunteers , clients , donors or competitors ".

3.2.2. Knowledge sharing.

This construct was observed through the use of eight item scale (a = .93) adapted by Downes [ 120 ], that he used to measure knowledge sharing. The questionnaire involves answering items such as " In my organization , it is easy to identify key experts in certain areas and learn how to get in touch with them ".

3.2.3. Quality of healthcare services.

As with the knowledge sharing analysis, the Downes [ 120 ] scale that consists of 3 items (α = .87) was used. Downes [ 120 ] adapted it to measure the quality of healthcare services. The questionnaire consists of the following items: " Within my organization , we provide higher quality services to our customers " and " All in all , our organization works better ".

3.2.4. Information communication technologies.

A two item scale was used in this case (α =. 67) that was adapted by Downes [ 120 ]. It is based on statements examining whether technical support to employees is always available, as well as whether employees are confident enough to use information communication technologies or avoid using them due to lack of experience. The questionnaire comprises of items such as: “Technical support for information systems is readily available” .

3.2.5. Control variables.

As for control variables, there are two control variables that make an integral part of our research: age and the highest level of education. In research, the decision to include or exclude control variables may have implications for drawing final conclusions based on the research conducted [ 125 ]. Against the background of the individual and existing knowledge management reserach, demographic characteristics, such as age and the highest level of education, may have an impact on the overall level of knowledge management activities in an organization, which is the subject of analysis [ 126 ]. It is important to note that both control variables that are considered control in our research have already been the subject of analyses in researches that covered knowledge management [ 127 ].

To explore the convergent validity of all items utilized to measure constructs in our research we examined standardized factor loadings [ 128 ]. In Table 1 , we report the range of our standardized factor loadings in our measurement model. Standardized factor loadings for all of our four constructs were statistically significant (> .50). One item intended to measure knowledge creation and two items intended to measure quality of healthcare services and information communication technologies did not meet the criteria recommended in the literature and were therefore omitted from the final model. Our final model consists of 15 items utilized to evaluate the existing state of four measured constructs. To test the composite (constructs) reliability we explored the composite reliability index (hereinafter: CRI) and average variance extracted (hereinafter: AVE) [ 129 ]. To fulfill research criteria, we follow the suggested values of Diamantopolous and Sigaw [ 130 ], which are for AVE (.40) and CRI (.60). We present AVE and CRI values for our measured constructs in Table 1 . Numerous fit indices to evaluate the model fit to data at the global level exist [ 131 ].

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https://doi.org/10.1371/journal.pone.0272346.t001

Fit indices are as follows: CFI = 0.97; chi-square: 104.690; RMSEA = .07; and df = 67 and are satisfactory (without modification indices, the results of the model fit were: CFI = .84, chi-square = 296.722, RMSEA = .14, and df = 84.). Selected descriptive statistics for our measured variables are presented in Table 2 . Respondents on average value quality of healthcare services (4.06) the best in their organization, followed by knowledge sharing (3.90) and knowledge creation (3.71). The construct of information communication technologies received a significantly lower evaluation (2.40). Between our measured variables the correlation coefficients are moderately or strongly positive with ranges between .65 and .88 and moderately or weakly negative with ranges between -.18 and -.28. A significant and positive correlation was evident between knowledge sharing and quality of healthcare services (.71; p < 0.01) and knowledge sharing and knowledge creation (.88; p < 0.01). In addition, there was a significant and negative correlation between knowledge sharing and information communication technologies (-.28; p < 0.05). Quality of healthcare services displayed a significant and positive correlation with knowledge creation (.65; p < 0.01) and a significant and negative correlation with information communication technologies. In the scope of our research, knowledge creation had a significant and negative correlation with information communication technologies (-.25; p < 0.01). Between our two control variables there is no significant correlation.

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https://doi.org/10.1371/journal.pone.0272346.t002

Hypothesis 1 (H1) explored the direct relationship between knowledge creation and quality of healthcare services. Hypothesis 2 (H2) examined the direct relationship between knowledge sharing and quality of healthcare services. In hypothesis 3 (H3), we include information communication technologies as a moderator of the relationship between knowledge creation and quality of healthcare services. Similarly, in hypothesis 4 (H4) we include information communication technologies as a moderator of the relationship between knowledge sharing and quality of healthcare services. We ran a series of hierarchical regression analysis utilizing centered variables to test our conceptual model that is explained with our proposed hypotheses in Fig 1 . In our first direct effect model (model 1), we include knowledge creation as the independent variable and age and highest level of education as our control variables. Within model 2, we include knowledge sharing as the independent variable and the aforementioned control variables. In addition, in our third model (model 3) we explore the suggested two-way interaction effect between knowledge creation and information communication technologies. In model 4, we include our second proposed interaction effect between knowledge sharing and information communication technologies. We present a more in-depth analysis of our four models in Table 3 .

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https://doi.org/10.1371/journal.pone.0272346.t003

We found a significant and positive relationship in model 1, between knowledge creation (β = .60; exact p = .000) and quality of healthcare services. We are able to provide empirical support for H1 with our data. In addition, we also found a significant and positive relationship between knowledge sharing (β = .66; exact p = .000) and quality of healthcare services in model 2. Therefore, we are also able to provide empirical support for H2 on the basis of our data. In models 3 and 4 we included information communication technologies as the moderator of knowledge creation (model 3) and knowledge sharing (model 4) with quality of healthcare services. Both models showed considerable added value in relation to the direct effect models as expressed in model 1 and 2. The R 2 change is .035 in model 3 in comparison with model 1 and .047 in model 4 in comparison with model 2.

Our results in model 3 show a significant and positive relationship on the example of our two-way interaction effect between knowledge creation and information communication technologies and on the quality of healthcare services (β = .21; exact p = .008). In line with the above, we are able to provide empirical support also for our H3. Similarly, model 4 indicates a significant and positive relationship of our two-way interaction effect consisting of knowledge sharing and information communication technologies with quality of healthcare services (β = .24; exact p = .001). With our results, we are to support H4 on the basis of empirical data. Additionally, we present the simple slope analysis of both H3 and H4. The simple slope analysis for H3 indicates it is significant (exact p = .000). Moreover, we present the interaction between knowledge creation and information communication technologies and their influence on quality of healthcare service (see Fig 2 ).

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https://doi.org/10.1371/journal.pone.0272346.g002

Highest levels of quality of healthcare services occur when the level of information communication technologies is high. In addition, the impact of knowledge creation is similarly important as both in the case of low information communication technologies and high information communication technologies, higher levels of knowledge creation indicate to better quality of healthcare services. In the example of high knowledge creation, best quality of healthcare services is also related to high information communication technologies, while the comparison to low information communication technologies shows a significant difference. In the example of low knowledge creation, low information communication technologies imply better quality of healthcare services.

Moreover, the analysis of the simple slope for H4 is also significant (exact p = .000). The graphical representation of the interaction effect between knowledge sharing and information communication technologies as they influence the quality of healthcare services is presented in Fig 3 .

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https://doi.org/10.1371/journal.pone.0272346.g003

The highest levels of quality of healthcare services are related to high levels of information communication technologies. Moreover, also the influence of knowledge sharing is important as higher levels of knowledge sharing positively influence the quality of healthcare services. When levels of knowledge sharing are low, low information communication technologies contribute to better quality of healthcare services. Interestingly, when levels of knowledge sharing are low, the combination with higher levels of information communication technologies produces worse results in terms of quality of healthcare services.

5. Discussion

This paper involved structuring a conceptual research model that is composed of four constructs: knowledge creation, knowledge sharing, information communication technologies and the level of quality of provided healthcare services. The study implied setting up of four hypotheses in order to analyse the relationship between the defined variables, through the implementation of a hierarchical linear regression model. The first hypothesis starts from the assumption that knowledge creation is in a direct positive correlation with the level of quality of healthcare services. The second hypothesis also implies a positive correlation between knowledge sharing and the quality of healthcare services, while the third and fourth examine the moderating role that information communication technologies play in fostering knowledge creation and knowledge sharing that lead to better performance of healthcare providers.

The results of the conducted research confirm the existence of a direct positive correlation between knowledge creation and the quality of healthcare services (H1). In other words, knowledge creation is vital in determining the quality of healthcare provided to patients. Such results are in accordance with previous research, which argued that knowledge creation leads to improved organizational performance [ 17 ]. Similarly, our results further validate the findings of Ayanbode and Nwagwu [ 75 ] and Kitson et al. [ 74 ], that knowledge creation has a positive impact on the organizational performance also on the example of healthcare organizations.

The results obtained on the basis of the study confirmed the second hypothesis, the existence of a positive correlation between knowledge sharing and the level of quality of healthcare services provided (H2). Knowledge sharing enables the dissemination of best medical practices and a better output in terms of healthcare provided to patients. Even in situations where it is applicable, the valuable knowledge gained from medical research is essentially useful only if used by all stakeholders within the healthcare system. Unfortunately, healthcare providers in practice often lack information about current trends, latest scientific knowledge and researches that applied best medical practice, and are not aware how their application could be a deciding factor in treatment of patients. Under such circumstances, patients are hindered as they do not receive the best possible treatment, or receive the one that does not match entirely their specific health condition [ 132 ]. Therefore, the sharing of newly created knowledge and medical practice is an important determinant of healthcare provided. Our results support the claim of Lombardi [ 18 ] that knowledge sharing influences the achievement of higher levels of organizational performance. In a similar vein, our results are in line with the suggestions of Wensing and Grol [ 93 ] that knowledge creation has an important impact on improving the quality of healthcare services.

The results of our conducted research provided empirical support to the third hypothesis. Information communication technologies moderate the positive correlation between knowledge creation and the level of quality of healthcare services (H3). With our results we are able to further validate the opinion of Tripathi et al. [ 102 ] that information communication technologies act as a moderator in the relationship between knowledge creation and higher quality of healthcare services. Similarly, we add to state-of-the-art research of Papanastasiou et al. [ 105 ] and Andreeva and Kianto [ 1 ] that emphasize the specific role of information communication technologies on the improvement of healthcare services.

Finally, this study confirmed that information communication technologies also play an important role in facilitating the sharing of knowledge, and that they contribute to a higher level of quality of healthcare services (H4). The higher level of knowledge sharing is closely related to the quality of healthcare services, and information communication technologies are the factor that is vital to the progress in this field. Such findings correlate to existing literature that stresses the impact of information communication technologies on knowledge sharing [ 85 ] and its subsequent influence on improving the quality of healthcare services [ 108 ].

Information communication technologies enable the knowledge sharing and the dissemination of good practices at various different organizational levels. Universities, teaching hospitals and research institutes remain the main hubs of sources for the creation and sharing of newly created knowledge in the field of healthcare. The use of information communication technologies and documenting best practices in healthcare institutions requires constant work on improving and updating the whole system. This can be a challenge, given the speed of technological change and the growing need for rapid dissemination of new knowledge, especially in times of crisis, such as the current global COVID-19 pandemic. In that context, COVID-19 introduced an exponential threat to the theory and practice of quality [ 133 ]. If the research was hypothetically conducted today, it is very possible that despite ICT positive implications, we would find somewhat different results related to the process of creating and disseminating knowledge. Bearing in mind that the fight against the pandemic is still an ongoing battle, that information is changing on a daily basis, the quality of the knowledge created can be very questionable. Researches are done in a very fast way, by urgent procedure, and even the created know-how, despite the fact that it is encouraged by the use of the most sophisticated ICT equipment, can be short-lived. When it comes down to knowledge sharing, major pharmaceutical companies, guided primarily by lucrative goals, are willing to make a drug or vaccine against the virus available at an adequate price, but are not willing to make available the formula or know-how used in the process of creating the necessary medicament. In this way, research conducted during the pandemic era would probably conclude that the application of ICT technologies has contributed to the creation of knowledge (the issue of quality may be questionable), but not so much to its dissemination. In any case, on the example of COVID-19 pandemic we can assume the following in relation to our research constructs: first, creating knowledge in a certain way is a condition of survival (finding a vaccine), knowledge sharing is important not only at the institutional level (micro aspect) countries (cooperation between health institutions and knowledge sharing), but also between countries in order to control the global problem such as a pandemic; thirdly, ICT is an important element of organizational design (noticeable growing importance of telemedicine) and fourthly, health, ie the quality of health services is imposed as a priority on which other areas of human social activity depend, and is expected to be increasingly in the focus of theorists and practitioners in the field of management and organization. The organizational goal must be to create a system that will allow medical doctors and other healthcare professionals to know at all times where to find up-to-date information related to a specific field of medicine, or to access newly available knowledge [ 134 ].

There are several theoretical contributions of our research. First, with our results we contribute to existing research that focuses on the knowledge-based view of the organization [ 29 – 31 ] as we emphasize the integral role of knowledge within the environment of healthcare organizations. Furthermore, we add to up-to-date research by theoretically proposing a conceptual model and empirically testing organizational factors of knowledge management that have the potential to increase the quality of healthcare services [ 20 ]. By testing and validating our model on primary data, we are able to contribute to a broader understanding and further insight on knowledge and knowledge management [ 29 , 32 ] and the positive influence on organizational performance [ 33 , 34 ]. Second, with our research we respond to some of the existing challenges that are related to the area of quality of healthcare services [ 11 ] as we provide empirical insight into actions that could help services providers with improving quality of their healthcare services as was suggested in Tripathi and Siddiqui [ 12 ]. Third, we add to the debate of knowledge creation and its influence on the advancement of organizational performance [ 17 , 74 , 75 ]. With our research, we extend the understanding of the aforementioned relationship on the example of healthcare institutions. Fourth, we provide additional support to suggestions that knowledge sharing has a positive impact on improving the overall organizational performance [ 18 ] in our case understood as the quality of healthcare services. With this part of our research, we validate the opinion of Wensing and Grol [ 93 ] that improving the quality of healthcare services is also related to the levels of knowledge sharing within an organization. Fifth, with our results we are able to promote the positive impact of information communication technologies on improved organizational performance as was emphasized in the research of Yunis et al. [ 19 ]. In addition, our results are in line with Tripathi et al. [ 102 ], where the authors suggest that information communication technologies as a moderator can contribute towards achieving higher levels of quality of healthcare services in practice. Sixth, with our study we are able to extend the understanding of knowledge management in the context of the public sector [ 24 , 25 ], where we focused our research in exploring knowledge management within the healthcare environment, which was typically overlooked in previous studies.

The practical implications of our research are intended for managers, practitioners and decision makers and are identified as opportunities for improvements within the healthcare system in Montenegro, through better understanding and knowledge of organizational factors such as knowledge creation, knowledge sharing and information communication technologies. Those organizational factors are instruments that can positively influence the levels of quality of healthcare services. The content and suggestions that can be derived from our research in the form of concrete recommendations can help stakeholders engaged in the healthcare system to create appropriate conditions for achieving better organizational performance, which will subsequently raise the quality of healthcare services. Hopefully, on the basis of our results, managers and employees in healthcare organizations will devote more attention, resources and efforts towards implementing activities and initiatives that include knowledge creation, knowledge sharing and information communication technologies with the final aim of improving the overall quality of healthcare services. Relying on empirical evidence, our study offers the opportunity or starting point for interested stakeholders to improve their knowledge, skills and competences related to knowledge management and providing quality healthcare services in practice. Nevertheless, it is important that managers are aware of the relevant alignment of their knowledge management activities within their specific organizational context and also in relation to their available knowledge management resources. In addition, within the specific and complex healthcare environment, identified and assessing appropriate knowledge management activities might be even more challenging.

In spite of the numerous theoretical and practical contributions of our paper, some limitations exist. First, the methodological issue of common method bias as revealed by Harman’s single factor test [ 117 ] is present. Second, as our results are based on a sample from only one country, we argue that it would be beneficial to conduct a cross-national study to provide a higher degree of generalization of our findings. Third, we have to take into account the complexity of the healthcare environment, which might negatively influence the responses from our respondents as they are constantly exposed to demanding and draining situations at work. Fourth, within this research we did not distinguish between some of the factors determining the characteristics of healthcare organizations such as the size of the organization that could be measured with the number of its employees. Fifth, in general in the healthcare environment, measuring the quality of healthcare services is difficult as we are predominantly relying on the perception of either healthcare services providers or healthcare services users.

Given the limitations of our study, we identified additional opportunities for future research on the topic of quality of healthcare services, including the following: (1) to counteract the potential negative effect of common method bias, we propose to collect the data for the dependent, independent and moderating variables at different points in time; (2) we would advise to focus on conducting similar research on an international sample; (3) to mitigate the negative effect of potential employee bias, we should include a higher number of respondents in future studies; (4) future research should include additional control variables that are measured at the organizational level; (5) it is necessary to promote international efforts to standardize the measurement of quality of healthcare services, which would additionally enable the comparison between different countries; (6) considering the complexity of the health care system, it would be useful to apply a qualitative research approach in addition to the quantitative one, ie. to use a mixed-method approach, in order to obtain an in-depth explanation, with full use of triangulation methods.

6. Conclusion

The proposed conceptual model and the conducted empirical study within our research is aimed at examining the impact of knowledge creation and knowledge sharing on the level of quality of provided healthcare services. Thus, our study contributes towards the expansion of the conceptual framework of knowledge management within the healthcare environment and aims to support ongoing efforts to improve the overall quality of healthcare services in practice. More specifically, we explored the moderating effect that information communication technologies might have on the existence of the two predefined relationships. Obtained results clearly indicate a direct and positive link between knowledge creation and quality of healthcare services and between knowledge sharing and quality of healthcare services. Moreover, information communication technologies further moderate the relationships that are important in influencing the quality of healthcare services. Highest levels of quality of healthcare services occur when the level of information communication technologies is high. In a nutshell, the impact of knowledge creation and knowledge sharing is important as higher levels of knowledge creation and knowledge sharing lead to better quality of healthcare services. Additionally, our study proposes some promising directions to conduct future research on this topic.

Supporting information

https://doi.org/10.1371/journal.pone.0272346.s001

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  • Research article
  • Open access
  • Published: 10 September 2020

Enhancing the roles of information and communication technologies in doctoral research processes

  • Sarah J. Stein   ORCID: orcid.org/0000-0003-0024-1675 1 &
  • Kwong Nui Sim 2  

International Journal of Educational Technology in Higher Education volume  17 , Article number:  34 ( 2020 ) Cite this article

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While information and communication technologies (ICT) are prominent in educational practices at most levels of formal learning, there is relatively little known about the skills and understandings that underlie their effective and efficient use in research higher degree settings. This project aimed to identify doctoral supervisors’ and students’ perceptions of their roles in using ICT. Data were gathered through participative drawing and individual discussion sessions. Participants included 11 students and two supervisors from two New Zealand universities. Focus of the thematic analysis was on the views expressed by students about their ideas, practices and beliefs, in relation to their drawings. The major finding was that individuals hold assumptions and expectations about ICT and their use; they make judgements and take action based on those expectations and assumptions. Knowing about ICT and knowing about research processes separately form only part of the work of doctoral study. Just as supervision cannot be considered independently of the research project and the student involved, ICT skills and the use of ICT cannot be considered in the absence of the people and the project. What is more important in terms of facilitating the doctoral research process is students getting their “flow” right. This indicates a need to provide explicit support to enable students to embed ICT within their own research processes.

Background/context

Information and communication technologies (ICT) can bring either joy or challenge to well-versed academic practices, and either create barriers to learning and development or be the answer to needs. While some grasp and pursue opportunities to make use of various ICT for study, research and teaching, others struggle. Despite documented and anecdotal positive urges to adopt ICT to increase and improve efficiency and effectiveness, staff and students struggle experience ICT as needless and difficult-to-use interruptions. There is often little need seen to change practices by introducing ICT into ways of working. Exploring these views and experiences was the focus of this project. Being empathetic to views such as those expressed by Castañeda and Selwyn ( 2018 ), we did not approach this investigation from a position that assumes that ICT are natural and needed solutions to problems related to improving and facilitating effective learning, teaching and research. Rather, we took a more neutral stance, wishing to explore the experiences of those involved, namely, students and staff, through discussion with them about their ICT practices and views, and with a specific focus on doctoral study and supervision.

Doctoral supervision and the role, place and nature of the doctorate are receiving increasing attention in higher education research literature. A wide range of topics have been covered from, for example, the importance and types of support for students throughout candidature (e.g., Zhou & Okahana, 2019 ); to the teaching and supervision aspects of doctoral supervision (e.g., Åkerlind & McAlpine, 2017 ; Cotterall, 2011 ; Lee, 2008 ).

With advancements in, accessibility to, and development of, ICT within education settings has come a plethora of research into online and blended learning. These studies often highlight the capacity of ICT for facilitating teaching, learning and administrative activity within educational institutions and systems (e.g., Marshall & Shepherd, 2016 ). They cover numerous areas of importance from theoretical, practical, and philosophical angles and include the perspectives and needs of learners, educators and institutions (e.g., Nichols, Anderson, Campbell, & Thompson, 2014 ).

There are also studies on student use of ICT, though not necessarily doctoral students, and these cover a wide range of topics including specific ICT skills (e.g., Stensaker, Maassen, Borgan, Oftebro, & Karseth, 2007 ). Where postgraduate research students are concerned, some studies on ICT skill development and support provide some insights about students (e.g., Dowling & Wilson, 2017 ), and institutional ICT systems (Aghaee et al., 2016 ).

Notable about the many of these studies cited above is the use of self-reporting tools as mechanisms for gathering data about student use and views about ICT. While self-reports are valuable ways to collect such data about self-efficacy, they do have limits. In online learning environments, the role of self-efficacy, for example, is still being contested. It has been argued that learners from a variety of disciplines and learning settings will tend to overestimate claims about their performance and/or knowledge and skills (e.g., Mahmood, 2016 ).

All these studies help to ‘map the territory’ of ICT, their use at individual and institutional levels and related practices. Much advice and guidance can be gleaned from the literature as well, although relatively little for the specific integration of ICT within the doctoral research and supervision environment. Based on the literature that is available though, all indications are that (doctoral) students adopt educational practices incorporating limited ICT use, even though the use of ICT has grown enormously in the last 10 to 20 years. With the current interest in ensuring success of students and completion of doctoral degrees being closely related to high quality supervision, there is a need to improve supervision practices and within that, advance understandings about how to support students in their use of ICT for their doctoral research.

This project

This project aimed to explore doctoral student and supervisor views and use of ICT within the doctoral process. The intention was to bring to light perceptions that could give clues as to how to make practical modifications to the content and scope of professional development support for supervisors and students, in order to help them to make best use of ICT. In addition, consideration was given to the way data would be collected to ensure that more than just the self-reported perspectives of the participants were included.

An interpretivist research approach (Erickson, 2012 ) framed this study to support a focus on understanding the world from the perspectives of those who live it. Thus, the approach was well-suited to exploring perceptions about the use of ICT in our context.

Thus, this study did not commence with any hypotheses related to the influence of ICT in doctoral research in mind. Instead, as the interpretive frame of the research implies, this study investigated ways in which participants expressed their experiences of engaging and integrating ICT in support of their doctoral research processes. The data tapped into the participants’ (PhD students and doctoral supervisors) perspectives, as they expressed them. The research approach thus defined and shaped all aspects of the data gathering, analyses and presentation. In this way, alignment was ensured among the ontological, epistemological and practical implementation of the research project.

The study took place in two New Zealand universities where participants were either employees or students. Both universities are research-intensive, with histories of producing high-level research across many disciplines. Both institutions have clear and well-formulated policies and practices governing doctoral study - PhD and professional doctorate - and these include supporting that study through supervision. A specialised unit in each institution manages the administration of the doctoral degree. Couching “supervision” as essentially a (specialised) teaching activity, each unit also provides or coordinates professional development for staff in the art of supervision, and for students in the skills and processes of undertaking doctoral degree study.

Participants

Participants included doctoral students and supervisors from the two universities. As a result of an invitation to all students and supervisors, in total, 11 students and two supervisors responded. The students were PhD students at varying levels of completion. There was a mix of part time and full-time students from a variety of discipline backgrounds including health sciences, sciences, commerce and humanities. The supervisors were experienced and were from humanities and sciences.

Data sources

Data were collected using a 3-tier participative drawing process (Wetton & McWhirter, 1998 ). This strategy involved a series of two or three interview/discussions, along with participant-made drawings, which formed the focus of the interview/discussions.

This strategy generated two sources of data - interview transcripts and participant drawings – and involved the following (3-tier) phases:

Initial semi-structured interview/discussion to ascertain information about participants’ backgrounds and other details they saw relevant to share. In addition, they were asked about their use of ICT generally as well as within the doctoral process. It was a chance for the researchers to gain some understanding of participants’ views and practices in relation to ICT and their doctoral/supervision journeys.

Participant drawing . The participants were asked to make a drawing in their own time and before the second interview/discussion. Guidelines for the drawing suggested that they think of a way to illustrate their research process first, then to add onto the drawing any ICT (such as devices, websites, programmes, applications) that they make use of in the process.

Follow-up interview/discussion . During this phase, each participant was asked to explain the drawing’s features and how it made sense in terms of the project he or she was undertaking. This included discussion about how their supervision was working, how they worked with supervisors, and how the ICT they had included in the drawing worked within the process. They were also asked about elements that were not in the drawing, for example, certain ICT or activities that might have appeared in a typical account of a doctoral research process but were not included.

All interview/discussions were audio recorded and transcriptions of the recordings were returned to the participants for checking. The drawings were scanned and stored electronically.

In line with the interpretive approach that framed and governed our study, the data were analysed shortly after being gathered. Analysis of the data contributed to the development of ideas about participants’ perceptions, and these were refined progressively across the instances that researchers met with participants. Perceptions were thus checked, rechecked and refined against each data set.

This iterative and inductive approach (Thomas, 2006 ) involved thematic analysis (Silverman, 2001 ) and the capture of major and common ideas (Mayring, 2000 ) expressed by participants about how ICT are perceived and used in doctoral research processes. This approach helped to operationalise a process of co-construction between researchers and participants. Through checking, rechecking, refining and confirming, the researchers were able to articulate their understanding of participant perceptions that matched participants’ expressed thoughts.

The outcome of the analysis process was four assertions concerning ways the students perceived and understood ICT within doctoral study. Because there were only two supervisor participants, the data from the supervisors served to support the assertions we were more confidently able to make about student perceptions.

Research approach, quality assurance conditions and context

Despite the (what might be argued, small) number of volunteer participants who showed interest in, and committed themselves to, this study (i.e., no drop-outs or selection being made from a pool), it is worth noting that the researchers worked with each participant over an extended period of time (prolonged engagement), focused on investigating and gathering identifiable, as well as documentable, aspects of the participants’ ICT understandings and practices (persistent observation), and employed analysis techniques that incorporated peer debriefing, member checking, and fair presentation of assertions (Guba & Lincoln, 1989 ).

The aim was to unlock and identify views of reality held by the participants. The empirical evidence was used to help develop commentary and critique of the phenomenon which was the focus of the study (i.e., ICT use), including what the phenomenon is and how it occurs/is enacted/revealed in a particular context (viz., in doctoral research). This was, therefore, a different kind of study from one that might commence with a hypothesis, which would be concerned more with objectivity, explanation and testable propositions. In short, the methods employed in the current study fitted the intention to solve a “puzzle” about a phenomenon in relation to a particular context.

As this study involved human participants, ethical approval was gained through the institutional processes. This approval (University of Otago Human Ethics Committee reference number D17/414 and Victoria University of Wellington, Ethics Committee reference number 0000023415) enabled data collection methods described in the previous section to be carried out for any doctoral students and supervisors who volunteered to participate in this study. Ethical consent, use and care of the data as well as the ethical treatment of students and staff as participants were integral to the research design, planning and implementation of the whole study.

Findings and discussion

The four assertions are now presented. Each assertion is described and quotations from the interview/discussions along with examples of drawings from the student participants are used to illustrate aspects of each assertion.

Assertion 1: ICT are impartial tools; it does not matter how ICT are used, because the endpoint, that is, thesis completion, is the justification. ICT and people are separate and separated entities.

Students talked about how they worked on their thesis document and on the process of the study they were undertaking. Comments focused on various ICT being used and often on skills needed in order to use them. Some students expressed the view that ICT were tools, separate from the project and the person involved, to be used to achieve an endpoint. For example,

So long as it's formatted – it shouldn't matter - that's their [editors’] responsibility, not mine.
There’s probably a bit more about Zoom [web conferencing application] I could learn but again for me unless it’s a problem, I’m not going to go looking for it… not just for the sake of it at the moment.

Motivation to achieve an outcome was a focus of comments that support this assertion. For many participants, the aim to complete the study and write a thesis was, naturally, a large driver for how they were managing their study. Time was precious, and they would do what they had to do to reach their goal. To be motivated to learn about a new ICT, there needed to be a purpose that sharply focussed on achieving that end.

If the technologies are suddenly not available] I’m happy to sit down with a typewriter and learn it… If I’m not driven, I won’t bother.

This focus is illustrated in Fig.  1 . The drawing shows clearly identified components that make up major elements within the stages of producing the research for the thesis. ICT are listed in relation to those components.

figure 1

ICT and people are separate and separated entities

Supervisors too, tended to focus on thesis production rather than on the process of producing a thesis that includes the use of ICT (i.e., as opposed to their very clear and explicit focus on the research process). An example illustrating this is:

Generally, people think the standard of the people getting or earning a PhD is that this person should be an independent researcher. [But no] After all, we only examine a particular thesis [and] there are lots of inputs from supports and supervision from supervisors.

In summary, this assertion focusses strongly on the experience of doctoral study being about getting the project done within a research journey that gives minimal regard to the affordances of ICT. ICT are framed as necessary but also fraught, especially due to the effort and time that draw attention away from the primary goal.

Assertion 2: ICT are tools or mechanisms that prompt active thought on practices with respect to planning and managing thesis writing and project execution. ICT and individuals work alongside each other.

Views that expressed notions of there being a close interactive relationship between students and ICT came through in several of the discussions with the participants. The focus on achieving goals and endpoints was strong, but the expression of how to achieve those goals, capitalising upon the affordances that ICT present, was different from the way views were expressed in relation to Assertion 1.

On a simple level, this student describes the checking he did when weighing up the merits of a piece of software to meet his needs.

I normally do a trial version… have a play with it. And if I think they are useful then I might try it on a project. And if then I feel it’s definitely worth investing… then I’ll go buy it.

Others simply liked to explore, to see whether there was potential in any ICT they encountered, as in,

Sometimes I just like playing with stuff to see what they can do and then if they tick my boxes then I keep them and if they don't, I move on. So it's more kind of ‘search and discover’ than kind of looking for something, you know.

Describing a deeper level of activity, a degree of critique and active reflection were indicated by another student when he said,

…we tried an electronic version of putting together a programme for a New Zealand conference and I was surprised how long it took us. Whereas in the past I’ve worked with [colleagues] and we’ve just moved pieces of paper around on the floor for abstracts and we were done really quickly.

These sentiments are well-captured in Fig.  2 . Here, the focus is on experimenting with ICT rather than the research process. The process of working things out to suit the individual is foregrounded.

figure 2

ICT and individuals work alongside each other

Whereas Assertion 1-type expressions presented effort in a generally negative light, Assertion 2-type expressions couched effort as an assumed part of learning something new. There was a sense expressed in comments that there will be a way to manage the “problem” to be solved, which then generated the necessary motivation to engage effort. For example,

You just know what you know when you start off; when you're unsure about what you need to do. There's a bit of a barrier in front of you. It feels a bit intimidating and overwhelming, and then you get into it and it just works. And you just kind of put all the pieces together and get something out at the end.

There was a sense that supervisors’ perspectives of ICT might support this assertion too. For instance,

[ICT are] integral to everything now – there's no such thing as doing it without [them] anymore – these are the tools with which we do all the things we do.

In summary, this assertion captures the views of students who engage actively in making decisions about which, how and why they incorporate ICT into doctoral research practices.

Assertion 3: Knowing about ICT is only part of the thinking; what is more important is getting the “flow” right. ICT and the individual are in a complementary partnership.

Perhaps prompted by the nature of the drawing task, which was to illustrate how ICT fitted within the whole process of doctoral study, several students described the challenges to bringing everything together into one process made up of many parts, sections and subsections. One participant focussed on her “workflow” in order to manage the multiple documents, tasks and schedule involved in her doctoral research journey.

What systems do I use, what's my workflow? So, I actually spent some weeks looking at … ideas from other PhD students about their workflows and how they manage it.

Similar to Assertion 2-type comments, ‘getting one’s flow right’ involved exploration and an amount of reflective decision-making. For example,

So I did a play around with that [ICT] and found it was quite useful … So I’m trying to be quite disciplined about when I’ve got a document, entering it at the time, reading an article, throw in heaps of tags rather than not …And I simply keep a note, cross referencing to the actual articles. I like to have the articles and for some key ones I like to make a note. So, if it’s a seminal paper that I know I’ll be referring back to.

Thus, students talked about how hard they worked to set up routines and processes to enable them to manage time and their research projects. As in the above excerpts, they referred to categorising documents, searching for resources, undertaking analysis, managing data, and producing the thesis itself.

In working out one’s system or flow, this student highlighted the need to know about the affordances of ICT and how others had made use of them.

…you do need to know a bit about each of the individual … capabilities of the different systems to know what's even possible… but alongside that you're kind of reading other people's ideas of how they did it, and you think that bit might work for me oh, but that bit won't… so then you can kind of mix and match a bit.

The drawing in Fig.  3 highlights the “flow”. Absent of all words, this illustration draws attention to the movement of ideas, thoughts, processes and actions, from a number of different points but all ultimately converging or contributing to the one path.

figure 3

ICT and the individual are in a complementary partnership

There was a hint that at least one of the supervisors saw the need for a workflow in this same vein: “So long as [the students are] happy with what they’re using – they should use ‘a’ system,”

In summary, this assertion highlights that what is important with respect to ICT and the doctoral process is how it all comes together within one’s flow. That flow incorporates active effort on the part of the individual in finding ICT and practices that suit the individual’s approaches as well as their project demands.

Assertion 4: ICT are not neutral; there is a two-way interaction between technologies as artefacts and the use of them to achieve ends. ICT and the person are intricately linked through multiple active, practical, goal-oriented connections.

This assertion draws attention to the nature of technology as a phenomenon; that technology is not an impartial tool that has no influence on the way humans act and react. This assertion presents ICT as an artefact of technological design activity; as a source of improving efforts to achieve an endpoint; but also as an influencer and even determiner of the thinking and practices of the person interacting with the ICT (e.g., Baird, 2002 ).

On what could be argued a superficial level, this student noted some active connection between the person and the software application, beyond simple use, when he commented:

I think it goes both ways, the product has to be intuitive and you’ve got to have a little bit of inclination to try out different things.

Others went beyond the superficial to describe more in-depth relationships between themselves and the ICT they were using. When discussing her use of software to help her manage her project and her time, this student talked about how the ICT she was using supported and enhanced her thinking.

Using the application] really changed the way I started to think about [my research]. I started to be less worried about the big overwhelming long term stuff that was out there and just think, okay, this week, what am I going to do this week, how am I going to be really efficient and targeted, and I think that really helped me.

Following is another example of how ICT helped solve a problem while simultaneously having an influence on behaviour; in this instance with organising notes, ideas and documents.

“… and it's the same with my note-taking because [the programme] that I use has a similar sort of functionality that it can search text that you've written but also search notes and PDF docs and those kind of things, so it means that when you've had a random thought and put it somewhere you can find it again. Which is huge for me, so I guess that … the power of the search engine is probably the thing that drove me to become paperless, so it helps me to organize myself much better. … filing paper is a skill that I have not mastered whereas filing digital stuff is not as important because you can always just find it again.

Figure  4 illustrates this intricately intertwined interactivity among person, purpose, project, ICT and outcomes.

figure 4

ICT and the person are intricately linked through multiple active, practical, goal-oriented connections

While we did not find strong evidence for supervisors’ thoughts about this integrated and embedded notion of ICT, one supervisor did note “I could probably build them into my system, but I just never have”.

In summary, Assertion 4 highlights the integral role that ICT can be perceived to play in doctoral research processes. This is more than the working-alongside connection illustrated by Assertion 2 and the complementary partnership characterised by Assertion 3.

Assertions 1 and 2 highlight that individuals hold assumptions about, and have expectations of, ICT use; and those expectations and assumptions influence and determine their judgements about ICT and their use of ICT. The assertions point to connections between perceptions and practices. Assertion 1 describes a perception that ICT are separate from the person and the task-at-hand, while Assertion 2 presents a perception in which the person and the ICT are working alongside each other in harmony or at least in a loose partnership. Both assertions focus on endpoints, but the endpoints vary according to the perception of where ICT fit into the journey towards their achievement. For Assertion 1-type expressions, there is one major endpoint. For Assertion 2-type expressions, there are multiple, shorter-term endpoints that build towards achieving the major goal of completing the thesis.

Building on Assertions 1 and 2 are Assertions 3 and 4, which highlight what may be argued as more complex levels of perceiving and working with ICT. Both assertions give some focus to inter-connections, where people and ICT partner or collaborate. Assertion 3 depICT a perception that is about complementarity; where ICT affordances are seen as worthwhile when they support and enhance the work of the individual in ways that make sense to that individual. Assertion 4 builds on Assertion 3 by bringing to light the relationship in which the person alters and changes thinking or practices because of the influence that ICT affordances can have. No evidence was found to support a possible additional claim that as well as ICT causing individuals to alter and modify thinking and behaviours due to their existence, ICT, in turn, are perceived to be able to alter their ways of responding to the people who use them. This is not out of the realms of possibility of course, with ICT increasingly being designed and built to be able to respond to users’ needs.

It is also worth mentioning that the ‘types’ of ICT and the extent of their use by the participants was not the focus of this study. However, the findings suggested that the participants’ ICT use, regardless of their PhD phase and broad discipline background, might have reflected their inability to realise the advantages of learning how to use current ICT-related devices, tools, and applications to enhance the process of undertaking their doctoral research. The evidence that emerged in this study indicated that participants’ perspectives of ICT determined their adoption practices in general (i.e., as illustrated through the four assertions). The boarder higher education context including the specific institution and supervisors, might have neglected the explicit support of PhD students’ ICT capability development in this process.

In addition, while there is no similar study being found thus far, the insights gained from this study are actually similar to the findings in the research studies into the role of ICT in undergraduate education (Butson & Sim, 2013 ; Sim & Butson, 2013 , 2014 ). Results in those studies, demonstrated students’ low levels of ICT use, may be an indication that digital devices and digital tools do not play a significant role in daily study practices. Researchers such as Esposito, Sangrà & Maina ( 2013 ) also show that the PhD students’ learning to become researchers in the digital age is much more complex than is often suggested (e.g., the skills of Prenksy ( 2001 ) “digital natives”). Becoming a researcher involves developing a complex set of knowledge, intellectual abilities, techniques and professional standards. The Researcher Development Framework (Careers Research and Advisory Centre (CRAC), 2010 ) illustrates one useful attempt at mapping out that complexity. It could be that both students’ and supervisors’ adoption of ICT for academic purposes has been overshadowed or taken for granted as a consequence of their advanced academic level.

Implications

The four assertions can be used to provide some guidance to those supporting and participating in doctoral research processes. Students and supervisors do possess a vast array of skills, knowledge and abilities. They have a variety of experiences as well as varying reasons and levels of motivation. Their skills and capacity to make use of ICT to support their roles in the research process vary as well. The assertions that have emerged from this study will inform the planning for support activities to enhance supervisors’ and students’ professional development, whatever their background and needs.

Depending on the perceptions held about ICT and the relationship between ICT and the person in the context of the task and its goals (i.e., the doctoral study) within the doctoral research process as depicted in the four assertions, ICT tend to be seen as a challenge, a change or an opportunity. In the context of ICT use, doctoral students and supervisors may:

assume that if they do not already know how to use something it is not worth learning or exploring as that learning brings with it risk to quality, efficiency and effectiveness of the doctoral research process; and/or.

assume that students will work out the place that ICT play within the research process for themselves.

The findings of this study suggest the need to.

challenge existing ICT knowledge and skill, and to support acceptance of the need to change practices;

teach technological thinking, to enable choice and decision making about ICT;

embed ICT into practices in meaningful ways to suit individual and project needs;

highlight (explicit) responsibilities about thinking and planning skills with respect to making the best use of ICT, to ensure efficiency and effectiveness;

realise that the research process is as much about how it happens as what happens;

recast assumptions about the doctoral research process to embed ICT within it;

reflect on the meaning of effectiveness and efficiency in the context of doctoral research; and the effects of ICT in supporting and facilitating them;

understand that there is a link among ICT thinking and practice: using ICT can enhance or raise ideas that were never thought of before.

This study explored perceptions of doctoral supervisors and students of the role and place of ICT in supervision and study. It generated four assertions characterising those perceptions the relationships among people, ICT and the task-at-hand, that is, the supervised research process. As Castañeda and Selwyn ( 2018 ) argue, it is important that we have an active commitment to ‘think otherwise’ about how ICT might be better implemented across higher education settings” (p. 8). We should not assume that ICT are not important enough to let them fade into the background as they become normalised, without questioning the interrelationships that are happening between the person and the ICT. In the doctoral research setting, as one example of a higher education context, ICT do have a role to play. They cannot and should not be ignored. But seeing ICT in relationship to the person and to the setting is essential.

This project has provided insights into the doctoral students and supervisors’ perceptions of the roles played by ICT during doctoral research process. There are complex human factors, including assumptions, attitudes and conceptions about academic practices, influencing and determining perspectives as well as how ICT are incorporated into doctoral research process, behaviours and practices. Just as Kandiko and Kinchin ( 2012 ) argue that supervision cannot be looked at in the absence of the research work in which it occurs, we argue that doctoral students’ understanding and use of ICT cannot be considered independently of their research work; and that work includes relationships with their project, their supervisors, within the context of the institution, and with the ICT they do and could engage with.

Directly associated with the outcomes of this study, future studies and further exploration could focus on:

ICT use by larger and more diverse groups of doctoral students from a range of fields within discipline areas at institutions outside New Zealand;

building on the findings in order to determine how intensity of ICT use might change for students across the course of their candidature, and in relation to the nature of their research projects;

the role of supervisors, academic departments, and institutions in supporting and enhancing students’ practices and beliefs about ICT in research processes;

the ways in which supervisors engage ICT in their daily academic practices, with a view to exploring how, or if, their ICT use is an influence on PhD students’ beliefs and behaviours in using ICT.

Studying ICT in these directions could offer fresh perspectives and opportunities to think differently and reveal an active way of understanding the role of ICT in doctoral education.

Availability of data and materials

These are not available for open access as their access is bound by the ethical agreement approved by the two institutions and made with the participants in the study.

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Acknowledgements

We thank the students and supervisors who shared their reflections and willingly engaged with us in this project.

We acknowledge the support of Ako Aotearoa, The National Centre for Tertiary Teaching Excellence, New Zealand through its Regional Hub Project Fund (RHPF), and the support of our institutions, University of Otago and Victoria University of Wellington.

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  • Archiving of Internet Content
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Endogenous and Exogenous Perspective

ICT innovation can be treated conceptually as either exogenous or endogenous to a social system. The exogenous perspective treats ICTs as if they are objects isolated from the social, political, and economic environment in which they are produced and consumed. If it is technology that is the determining factor in social organization, then what is left for the researcher is an observer role. The exogenous perspective emphasizes the efficiency and rationality of an autonomous technological system where there is little room for human agency.

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In contrast, from an endogenous perspective, research focuses on the way ICTs become woven into the fabric of life – in terms of morality, the economy, culture, or the political world and on the specific, material conditions under which technology is produced and consumed. Technology is regarded as part of the social fabric where actors sanction certain forms of change and not others. Power is understood to be located in the interwoven alignment of state (administrative and military), private capital, and civil society interests. In this view, the emphasis is on the way technology mediates human relationships and on the constraints that distort benefits that might otherwise accrue to those who are not at the center of economic and political power (Curran et al. 2012; Mansell 2012; Silverstone 2007).

Among the many strands of research in this context are studies of the political implications of the information society for democracy and participation in public debate and in electoral processes and whether a right to communicate should be enshrined in international law (Jørgensen 2013). Within sociology, research on the domestication of technologies (Hartmann 2013) has helped to reveal that ICT artifacts are not prefigured by technology designers for their users, and that older and newer media and ICTs are appropriated in unpredictable ways depending on the cultural specificities of their use. Economic analysis tends to focus on the diffusion of ICTs and the implications for productivity in the economy since these technologies are classed as general-purpose technologies and associated with major transformations when they become widely dispersed across all ICT-using sectors of the economy (Freeman 2007).

Research Topics

The disruptive characteristics of innovations in ICTs have given rise to many debates about their positive or negative implications for the global order, with research emphasizing links between local and distant places and the sometimes unifying, and at other times fragmenting, consequences. There is no stable definition but the term virtual community generally applies to online interactions that give rise to new forms of relationships and new organizational forms. Research focuses on the network relations among activists, bloggers, scientists and many other communities of users of social media. The digital platforms that support these communicative activities are increasingly being used by researchers to map the architecture of networks and social relations with a focus on the directionality of communication, synchronicity, content modularity, interactivity, personalization, and meaning construction. Research on issues of information control, privacy, and security raised by user-generated content, the co-creation of content, and interactive Web 2.0 applications is beginning to tackle the implications of ‘big data’ analytics which uses web-harvesting, ratings systems, and identity profiling to support corporate and state information collection and processing activities (Mayer- Schönberger & Cukier 2013). Digital means of interacting online support the networking activities of individuals and of networked organizations which enable virtual teamworking and outsourcing, raising questions about the ownership of creative capabilities, privacy, and trust, whether the public can have confidence in the digital services provided by governments, and whether new forms of interaction are consistent with democratic practice.

When the diffusion of ICTs is uneven, or where the distribution of the gains as a result of investing in them is uneven, this is referred to as a digital divide. For some it is an article of faith that ICTs hold the solutions to economic, political, and cultural problems, while others argue that digital divides mean that it is unlikely that these technologies will alleviate deeply rooted social and economic problems. This concept has been criticized for its oversimplification of the factors that give rise to inequality and research focusing on digital literacies (including information literacy or media literacy) and cultural differences have yielded insight into the many forms and consequences of digital exclusion (Livingstone and Helsper 2010). Differences in views about the relationship between technology and communication and the persistence of digital divides are reflected in research on whether a global media and communication policy environment is feasible and the roles of the nation state and multistakeholder groups in governing digital media.

Different framings of the relationship between globalization and communication are echoed in research on the governance regimes that enable the production and consumption of ICTs and media content, locally and globally. The governance of Internet has become a hotly contested area of research drawing on legal expertise and examining the values embedded in the architecture of the Internet and other digital applications. Brown and Marsden (2013) provide comprehensive examinations of the proliferation of policies, regulations, and legislation in response to the global spread of digital networks and their applications, especially the Internet. In addition, there is research on specific online behaviors and whether there should be sanctions for ‘bad’ behavior in the case of hacktivism or crime and terrorism.

Finally, the relationship between technology and communication raises many issues with respect to ethical conduct within the humanities and the social sciences. Guidelines with respect to Internet-related research have been developed nationally and by organizations such as the Association of Internet Researchers (AoIR). Different methods raise concerns about the risks involved to researchers and to those they study.

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Information And Communications Platform Laboratories

Yutaro ishigaki.

Yutaro ISHIGAKI

Mater of Engineering IoT Edge Lab

Research area:.

  • ● Computer Architecture
  • ● Embedded Acceleration
  • ● Y. Yamada, T. Sano, Y. Tanabe, Y. Ishigaki, S. Hosoda, F. Hyuga, A. Moriya, R. Hada, A. Masuda, M. Uchiyama, T. Koizumi, T. Tamai, N. Sato, J. Tanabe, K. Kimura, R. Murakami, and T. Yoshikawa, "7.2 A 20.5TOPS and 217.3GOPS/mm2 Multicore SoC with DNN Accelerator and Image Signal Processor Complying with ISO26262 for Automotive Applications," 2019 IEEE International Solid-State Circuits Conference - (ISSCC), San Francisco, CA, USA, 2019, pp. 132-134, doi: 10.1109/ISSCC.2019.8662459.
  • ● Y. Yamada, T. Sano, Y. Tanabe, Y. Ishigaki, S. Hosoda, F. Hyuga, A. Moriya, R. Hada, A. Masuda, M. Uchiyama, M. Jobashi, T. Koizumi, T. Tamai, N. Sato, J. Tanabe, K. Kimura, Y. Ojima, R. Murakami, amd T. Yoshikawa, "A 20.5 TOPS Multicore SoC With DNN Accelerator and Image Signal Processor for Automotive Applications," in IEEE Journal of Solid-State Circuits, vol. 55, no. 1, pp. 120-132, Jan. 2020, doi: 10.1109/JSSC.2019.2951391.
  • ● N. Nonogaki, N. Ozaki, Y. Ishigaki, K. Tanabe, Y. Tanabe, “Deep Learning in Autonomous Driving System and Advanced Driver Assistance System”, Journal of Society of Automotive Engineers of Japan 74 (2), 29-35, 2020-02 (in Japanese)
  • ● M. Ito, Y. Ishigaki, M. Keisuke, Y. Tanizawa, T. K. Paraiso, M. Furuta, and A. J. Shields, "Design and implementation of a QKD system simulator with detailed secure key generation model", QCrypt2022
  • ● M. Ito, Y. Ishigaki, M. Keisuke, Y. Tanizawa, T. K. Paraiso, K. Kimura, K. Kanazawa, and A. J. Shields, "Implementation of a multiplexed quantum key distribution system simulator with a detailed secure key generation model", QCrypt2023
  • ● Yutaro Ishigaki, “Significance and Attractiveness of Science Education Events for Children as Society Activities”, The Journal of Institute of Electronics Information and Communication Engineers, Vol.106 No.4 pp.278-282, Apr. 2023 (in Japanese)

Membership:

  • ● IEEE (The Institute of Electrical and Electronics Engineers)
  • ● IEICE (The Institute of Electronics, Information and Communication Engineers)

Read our research on: Immigration & Migration | Podcasts | Election 2024

Regions & Countries

Many americans find value in getting news on social media, but concerns about inaccuracy have risen.

Social media plays a crucial role in Americans’ news consumption . Half of all U.S. adults say they at least sometimes get news there, according to a 2023 Pew Research Center survey .

Those who get news on social media name a variety of things that they like about it, including convenience, speed and the element of social interaction. But some social media news consumers also express concerns about news there being inaccurate, low quality and politically biased. The share who say inaccuracy is the aspect they dislike most has increased from 31% to 40% in the past five years.

These findings come from a broader Center survey of U.S. adults’ news habits . The survey asked Americans who get news on social media to describe – in their own words – the things they like and dislike most about getting news there. Their responses were then sorted into categories.

Pew Research Center asked two open-ended questions about what people like and dislike most about getting news on social media as part of a survey on U.S. adults’ news habits. The survey of 8,842 U.S. adults was conducted from Sept. 25 to Oct. 1, 2023.

Everyone who completed the survey is a member of the Center’s American Trends Panel (ATP), an online survey panel that is recruited through national, random sampling of residential addresses. This way nearly all U.S. adults have a chance of selection. The survey is weighted to be representative of the U.S. adult population by gender, race, ethnicity, partisan affiliation, education and other categories. Read more about the  ATP’s methodology .

We asked all respondents who say they get news on social media to answer the open-ended questions. Responses were manually coded into categories. In total, we coded 4,507 open-end responses on what respondents like the most and 4,453 responses on what respondents dislike the most.

Here are the  questions used for the fall 2023 survey , along with responses, and its  methodology .

We asked whether Americans prefer social media or news outlets for various types of information on a separate ATP survey conducted March 20-26, 2023, among 3,576 U.S. adults. Here are the questions used for the spring 2023 survey , along with responses, and its  methodology .

Pew Research Center is a subsidiary of The Pew Charitable Trusts, its primary funder. This is the latest report in Pew Research Center’s ongoing investigation of the state of news, information and journalism in the digital age, a research program funded by The Pew Charitable Trusts, with generous support from the John S. and James L. Knight Foundation.

What Americans like about getting news on social media

A bar chart showing that social media news consumers like the convenience and speed of getting news there most.

The aspects of getting news on social media that Americans value have not changed much since 2018 , the last time we asked these questions. Convenience remains the top thing people like most about getting news on social media. One-in-five social media news consumers say this, with responses such as “It’s at my fingertips,” “I can easily get it” and “It’s available all the time and anywhere.”

Another 9% say they like the speed with which they can get news there, describing news on social media as “fast and to the point” and “quick and easy to digest.”

Smaller shares say they like interaction with others , the up-to-date nature of the news, the content or format , and the variety of sources and stories .

Meanwhile, 7% of Americans who get news on social media say they don’t like anything about the experience, and an additional 32% did not offer a response.

What Americans dislike about getting news on social media

A dot plot showing the increased share of Americans who get news from social media say inaccuracy is what they dislike most.

Many social media news consumers also see downsides to getting news this way. Four-in-ten Americans who get news from social media say inaccuracy is the thing they dislike most about it – an increase of 9 percentage points since 2018. This category of responses includes concerns about unverified facts, misinformation, “fake news” and unreliable sources.

A much smaller share of social media news consumers (8%) say they dislike the low quality of news there, with some giving clickbait or a lack of in-depth coverage as examples. Others say the news on social media is too biased or political (6%) or they don’t like the way people behave there (5%).

Another 1% of social media news consumers say censorship is what they dislike most. This category – which we used for the first time in the 2023 survey – includes responses such as “Too much censorship by the sites” and “I really dislike when some of my view points are removed.” There are no significant differences in the shares of Democratic and Republican social media news consumers who say they’re concerned about news censorship on social media. In fact, there are no partisan differences within any of these complaint categories.

Just 4% of respondents say they don’t dislike anything about getting news on social media. Another 31% did not answer the question.

Social media posts versus news outlets: Which do Americans prefer for certain types of information?

The perceived downsides of getting news on social media may help explain why many Americans prefer to go directly to news outlets instead. In a separate Center survey, U.S. adults who say they at least sometimes get news on social media were asked whether they prefer reading social media posts or going directly to news outlets for five different types of information. Those types of information include the basic facts about an issue or event as well as in-depth information and opinions on it.

A bar chart showing that Americans prefer news outlets to social media for several types of news information.

Americans prefer to get four of the five types of information from news outlets over social media. However, a substantial share say they like getting each type of information from news outlets and social media about the same.

For example, 45% of respondents say they prefer news outlets for getting the most in-depth information about an issue or event, while only 11% prefer social media posts for this. An additional 34% say they value both sources equally, while 8% say they prefer neither option.

Social media news consumers also tend to prefer news outlets over social media to get:

  • The basic facts about an issue or event (39% vs. 14%)
  • Up-to-date information about an event as it is happening (34% vs. 21%)
  • Information about how an issue or event impacts them (31% vs. 15%)

In each of these cases, roughly four-in-ten or more say they like social media and news outlets about the same.

In contrast, equal shares of Americans prefer news outlets and social media when it comes to opinions on an issue (22% each).

Previous Center research has shown that younger Americans are more likely than older Americans to prefer getting news from social media , and that pattern also appears in the findings of this survey. Adults under 30 express a clear preference for using social media over news outlets to get opinions on an issue (36% vs. 13%) and up-to-date information as an event is happening (35% vs. 21%). Americans ages 65 and older are much more likely to prefer news outlets over social media for every type of information we asked about. 

information and communication technology research papers

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How Americans tweet about the news

News on twitter: consumed by most users and trusted by many, news consumption across social media in 2021, news use across social media platforms in 2020, americans who mainly get their news on social media are less engaged, less knowledgeable, most popular.

About Pew Research Center Pew Research Center is a nonpartisan fact tank that informs the public about the issues, attitudes and trends shaping the world. It conducts public opinion polling, demographic research, media content analysis and other empirical social science research. Pew Research Center does not take policy positions. It is a subsidiary of The Pew Charitable Trusts .

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Russia’s Advances on Space-Based Nuclear Weapon Draw U.S. Concerns

A congressman’s cryptic statement about new intelligence set Washington abuzz and infuriated White House officials.

President Vladimir V. Putin of Russia standing at a lectern wearing a dark suit.

By Julian E. Barnes ,  Karoun Demirjian ,  Eric Schmitt and David E. Sanger

Julian E. Barnes, Karoun Demirjian and Eric Schmitt reported from Washington, and David E. Sanger from Berlin.

The United States has informed Congress and its allies in Europe about Russian advances on a new, space-based nuclear weapon designed to threaten America’s extensive satellite network, according to current and former officials briefed on the matter.

Such a satellite-killing weapon, if deployed, could destroy civilian communications, surveillance from space and military command-and control operations by the United States and its allies. At the moment, the United States does not have the ability to counter such a weapon and defend its satellites, a former official said.

Officials said that the new intelligence, which they did not describe in detail, raised serious questions about whether Russia was preparing to abandon the Outer Space Treaty of 1967, which bans all orbital nuclear weapons. But since Russia does not appear close to deploying the weapon, they said, it is not considered an urgent threat.

The intelligence was made public, in part, in a cryptic announcement on Wednesday by Representative Michael R. Turner, Republican of Ohio and the chairman of the House Intelligence Committee. He called on the Biden administration to declassify the information without saying specifically what it was.

ABC News reported earlier that the intelligence had to do with Russian space-based antisatellite nuclear weaponry. Current and former officials said that the launch of the antisatellite did not appear imminent, but that there was a limited window of time, which they did not define, to prevent its deployment.

Concerns about placing nuclear weapons in space go back 50 years. The United States experimented with versions of the technology but never deployed them. Russia has been developing its space-based capabilities for decades.

U.S. military officials have warned that both Russia and China are moving toward greater militarization of space, as all three superpowers work on ways to blind the others.

A report released last year, highlighted Russia’s development of weapons to blind other satellites but noted that Russia had refrained from using the full range of antisatellite capabilities it had developed.

Deploying a nuclear weapon in space would be a significant advancement in Russian technology and a potentially dramatic escalation. The Outer Space Treaty bans nuclear weapons in space, but Russia has been exiting many Cold War arms control treaties, seeing them as a restraint on its most important source of military power.

Mr. Turner’s statement, and his decision to share the information with others in Congress, set Washington abuzz on Wednesday about what the intelligence was.

But the statement infuriated White House officials, who feared the loss of important sources of information on Russia. While Mr. Turner has been an ally to the White House on Ukraine aid, his remarks on Wednesday became the latest flashpoint in strained relations between the Biden administration and congressional Republicans.

The intelligence was developed in recent days, and while it is important, officials said it was not a break-the-glass kind of warning of any imminent threat. But Mr. Turner urged its release.

“I am requesting that President Biden declassify all information relating to this threat so that Congress, the administration and our allies can openly discuss the actions necessary to respond to this threat,” Mr. Turner said.

His committee took the unorthodox move of voting on Monday to make the information available to all members of Congress — a step that alarmed some officials because it is not clear in what context, if any, the intelligence in the panel’s possession was presented. In a note to lawmakers, the House Intelligence Committee said the intelligence was about a “destabilizing foreign military capability.”

Capitol Hill is mired in a bitter political standoff over whether the United States should be mobilizing resources to counter Russian threats to Ukraine, a cause that most Democrats and some Republicans — including Mr. Turner — have maintained is essential to protecting U.S. national security interests. But a majority of Republican members of the House, including Speaker Mike Johnson, reject calls to put the Senate-passed foreign aid package with $60.1 billion for Ukraine to a vote on the House floor.

Former President Donald J. Trump has egged on Republican opposition, saying over the weekend that he would encourage Russia to “do whatever the hell they want” to any NATO country that had not spent enough money on its own defense.

Other officials said Mr. Turner was making more of the new intelligence than would ordinarily have been expected, perhaps to create pressure to prod the House to take up the supplemental funding request for Ukraine that the Senate passed this week.

That measure, providing military aid to Ukraine, Israel and Taiwan, faces an uncertain prospect in the House. While many Republicans oppose additional funding, Mr. Turner is an outspoken advocate of more assistance to Ukraine and recently visited Kyiv, the capital.

Shortly after Mr. Turner’s announcement, Jake Sullivan, the national security adviser, entered the White House press room to discuss the importance of continued funding for Ukraine’s military.

But Mr. Sullivan declined to address a reporter’s question about the substance of Mr. Turner’s announcement, saying only that he was set to meet with the chairman on Thursday.

“We scheduled a briefing for the House members of the Gang of Eight tomorrow,” Mr. Sullivan said, referring to a group of congressional leaders from both parties. “That’s been on the books. So I am a bit surprised that Congressman Turner came out publicly today in advance of a meeting on the books for me to go sit with him alongside our intelligence and defense professionals tomorrow.”

Representative Jim Himes, Democrat of Connecticut and the ranking member of the House Intelligence Committee, said that the issue was “serious” and that Mr. Turner was right to focus on it. But he added that the threat was “not going to ruin your Thursday.”

Senator Mark Warner, Democrat of Virginia, and Senator Marco Rubio, Republican of Florida, said in a joint statement that the Senate Intelligence Committee had been tracking the issue from the start and had been discussing a response with the Biden administration. But the lawmakers said that releasing information about the intelligence could expose the methods of collection.

At the White House, when Mr. Sullivan was asked whether he could tell Americans that there was nothing to worry about, he replied that it was “impossible to answer with a straight ‘yes.’”

“Americans understand that there are a range of threats and challenges in the world that we’re dealing with every single day, and those threats and challenges range from terrorism to state actors,” Mr. Sullivan said. “And we have to contend with them, and we have to contend with them in a way where we ensure the ultimate security of the American people. I am confident that President Biden, in the decisions that he is taking, is going to ensure the security of the American people going forward.”

Mr. Turner declined to respond to questions on Wednesday. Jason Crow, Democrat of Colorado, said the new intelligence was one of several “volatile threats” facing the United States.

“This is something that requires our attention,” Mr. Crow said. “There’s no doubt. It’s not an immediate crisis, but certainly something that we have to be very serious about.”

Mr. Johnson, apparently trying to spread calm after Mr. Turner’s announcement, said there was “no need for public alarm.”

“We are going to work together to address this matter,” he said.

The Outer Space Treaty was one of the first major arms control treaties negotiated between the United States and the Soviet Union, and one of the last remaining in place.

If Russia exited the space treaty, and let the New START treaty limiting strategic nuclear weapons expire in February 2026 — as seems likely — it could touch off a new arms race, of the kind not seen since the depths of the Cold War.

“Ending the Space Treaty could open the floodgates for other countries to put nuclear weapons in space as well,” said Steven Andreasen, a nuclear expert at the Humphrey School of Public Affairs in Minneapolis. “Once you have orbital nuclear weapons, you can use them for more than taking out satellites.”

Erica L. Green , Luke Broadwater and Glenn Thrush contributed reporting from Washington.

Julian E. Barnes covers the U.S. intelligence agencies and international security matters for The Times. He has written about security issues for more than two decades. More about Julian E. Barnes

Karoun Demirjian covers Congress with a focus on defense, foreign policy, intelligence, immigration, and trade and technology. More about Karoun Demirjian

Eric Schmitt is a national security correspondent for The Times, focusing on U.S. military affairs and counterterrorism issues overseas, topics he has reported on for more than three decades. More about Eric Schmitt

David E. Sanger covers the Biden administration and national security. He has been a Times journalist for more than four decades and has written several books on challenges to American national security. More about David E. Sanger

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